One Kings LaneReviews 374

On October 2018 I ordered a Kate sleeper sofa white crypton, it took almost 3 months to have it delivered, December 21st; this is not the worst part, it was supposed to be a "white glove" delivery, the packaging was so poorly done, the sofa was dirty and stained, the delivery people could not take it back. When I contacted OKL, the first answer was "get it cleaned by professional cleaners, send us the receive and we'll see if we can cover the whole thing". VERY UNPROFESSIONAL, this is a NEW sofa why should I have to go through this process. I decided to return the piece, it took a month between having the sofa picked up and having the refund processed, I wasted 4 months of my time dealing with OKL. The quality of the product was ok, but the quality of process, packaging and delivery POOR.

Ordered a 2 piece sectional from OKL on 11/28. "White glove" delivery was scheduled for 1/18 but the delivery service showed up with only 1 of 2 pieces, and the one that was delivered had a large, noticeable stain.

OKL's delivery service (Lodeso? Watkins-Stockton? Both are listed on delivery paperwork) has been absolutely worthless. I had to call 4 times to finally be told OKL's vendor had never shipped the second piece. Considering the same rep (Veronica) promised, then failed, to call back with status multiple times, I doubt they even checked. OnTrac has previously been my low bar for shippers but I think Lodeso/Watkins now has them beat.

Have also tried contacting OKL support multiple times via both phone and email. After holding for 40min on my first call and nearly 30min the second time, I was finally connected to a support rep. Was told it may take a few days to locate the missing piece and was promisedagain that I would receive a call back with status. Today was day 4 with no call back so i'll be calling them tomorrow.

Insult to injury, 5 days into this whole experience began, i receive an email from OKL confirming my order was delivered that day (actually HALF of it was delivered 5 days ago, not that day) and asking how they did. After responding via email that my order had not in fact been delivered, that I was extremely unhappy, and needed a call from OKL support to resolve, I heard nothing back for a full week. Even then I received a generic "we value your business..." email that didn't address anything related to my order.

Since OKL and their shipper have been totally unresponsive, i'm pursuing other options thru my credit card company, potentially small claims court, etc to get a refund. I'll never purchase anything from OKL again and will actively share my experience with others so they don't make the same mistake.

I am writing this as I sit on the phone waiting for a One Kings Lane customer service representative. I ordered two chenoiserie vases over Black Friday weekend, and returned them in December because they were much smaller than described on the website. I was sent a FedEx label and returned the package promptly. I have now sent four emails inquiring as to the status of my refund and cannot get a live person on the phone. This is the most frustrating return experience of my life and they are stealing money from customers. I will never do business with this company again after I get my refund.

Finally found a dresser we really liked. Ordered and waited over 6 wks. Knew that when ordered. But when my holiday guests and their luggage arrived, I had no dresser for their stay. I had to follow-up w/OKL who then followed up with the 3rd party provider of the product. No response from OKL. I followed up again and was "resent" an email explaining they were investigating and would call me with status of my order. Again, nothing for another 2 days. Finally a cursory email simply stating my order has been cancelled. This lack of follow-through with no compensatory outreach such as a further discount on a future order, no shipping costs on a future order - something - to make up for this very unsatisfactory experience.

I ordered a print I'd been dying to have for over a year. When it came I was SO excited and tore into the box, only to find the wrong thing. I called customer service and waited FOREVER to speak with someone who told me I needed to box it back up and take it to fedex. The replacement was ordered within a few days and 10 days later I received the replacement. I opened the box and it was WRONG AGAIN. After countless phone calls and emails a THIRD painting was ordered and an apology gift card was issued. I received the gift card today and guess what? It has a zero balance. So now I've had to open a case on the apology gift card! This whole process is going on a month now and I've yet to receive the painting I ordered. At no time has anyone acted like they cared and not ONE TIME has anyone called me back. It's been up to me to follow up everyday and spend countless hours on hold. I hope this company goes bankrupt... such a garbage business.

Ordered an ottoman in early November. Was told 6 weeks and it would be shipped. Called, emailed with very little response. Only to be told on January 14th the vendor was no longer in business and they could not fulfill the order. Horrible customer service. Barely apologized. Company is unprofessional and has expanded to the point of not checks and balances. Would not recommed! Has messed up the whole design of a room being installed in 10 days!

I purchased a side table for my guest bedroom over the holidays. The table looked well designed, however, I had a change of mind before One Kings Lane delivered the item.

I called customer service to see if the item delivery could be cancelled (I hadn't even received it yet). And they wanted to charge a $250 return shipping fee + $50 restocking fee. So a total of $300 in fees on an item that was $350.

I even offered to ship the item back myself (i get discounted rates on shipping due to my business) on my own dime and they said that wasn't within their "polilcy". Even after the rep spoke to her manager they said they couldn't waive any fees (even the $50 restocking fee).

This is literally the worst shopping experience I've ever had online. I hope Onekingslane goes bankrupt. They treat their customers like utter garbage.

Scored a great deal on nightstands, which qualified for free shipping, according to their own site. I was still charged for shipping and had to contact customer service who and was told they would credit it when item shipped. They didn't. They just cancelled the order, and then I was not able to re-order because they were "out of stock". Spoke with THREE reps about this throughout the painful experience. This was not a complicated order, and they botched it. They offered a 20% discount on any replacement; which was the SAME offer posted on their website at the time, LOL! I don't trust this company and you shouldn't either.

Ordered book shelf ladder this summer. Arrived in 10+ broken pieced with nails sticking out everywhere. After three attempts to pick it up from me, the store said to just throw it out ( lost money tipping doormen for garbage disposal). Ordered a pair of armoirs, arrived six weeks ago and 30+ emails later I am still waiting for the replacements as one was so defective that it hard to understand how it left the warehouse floor - cracked drawer and multiple drawers off the tracks so that they hit/ squeak and chip the other drawers when opening and closing. THESE ARE $3K dressers. The furniture has since gone on sale (for a higher price than at competing companies) and I am waiting for the credit and replacements despite 5-7 phone calls and 30+ emails assuring me this will all be handled. NOT HANDLED. I have spent HOURS AND HOURS trying to resolved this. This company sells some of the most poorly manufactured furniture at some of the highest market rates and despite customer service assuring you they are handling the situation - NOTHING gets done. Terrible, horrible, inexcusably bad products and service. Don't be deceived by the savvy pictures and marketing.

Do yourself a favor and don't buy anything from One Kings Lane. Not only will it arrive broken (I've received a damaged mirror, coffee table TWICE, shelf, and counting.) but your experience with customer service will be infuriatingly, horrendously, mind-numbingly terrible. I would use more descriptive, albeit colorful, language if this wasn't a public site. I hate One Kings Lane for many reasons, but more than anything, I hate them for the countless hours of my life they've wasted trying to get in contact with someone in customer service who can actually fulfill a task. DO NOT BUY FROM THEM. You will regret it, as I have ten-fold. I would give them negative stars if this site would let me.

I'm a longtime, loyal customer and it's both shocking and upsetting what has happened to One KIngs Lane. I bought a Moroccan rug that I thoroughly researched and when I received it, it was a brand that is currently being sold for 50 percent less in various other stores. OKL fails to be transparent that it is this brand on the website so there was no way for me to know. I called and called and you need to wait crazy amounts of time to even talk to someone. So I emailed. The response, which took days, was shockingly rude and dismissive. I called and waited 20 minutes to talk to someone and when I finally did, the person was so helpful and understood perfectly how to resolve it. She asked her supervisor for the ok and the supervisor said no, don't help her, don't do anything, too bad basically. I've never been treated this way, it's truly shocking. They don't care about their customers anymore.

I purchased an $85.00 coffee table book as a gift for a friend. I had to return the book when I learned that my friend already had a copy. I called to find out the return policy and was told (after a very long wait on hold) that the only way to return the book was with their Fedex label that has a flat rate of $20.00 I asked if I could return it by USPS if I could add tracking and insurance since the cost would be more reasonable. I was told absolutely not, the only return method being Fedex with their $20.00 label (the amount to be deducted from my refund). I spoke with both a customer service rep and her supervisor. What a waste of time since this company could care less that their return policy is patently unreasonable when no other options are made available. What an awful (and expensive) experience for such a small item. I will never purchase anything from One Kings Lane. Caveat emptor. I learned my lesson.

After several terrible experiences, I have finally learned my lesson and will no longer order from One Kings Lane. I tried for over one month to contact One Kings Lane about a return. I was told the item wasn't returnable, but I had a screen shot proving it showed it was returnable. I also asked to cancel an item immediately after placing the order, since it showed several weeks lead time for delivery. After waiting on the phone for almost 30 minutes and someone pretending to look up my order, I was told it was their new policy not to cancel items from an order. So even though the item won't ship for a few more weeks, I now have to wait for it to be delivered and pay a shipping fee to return it. Doesn't make sense and not customer friendly. I'll stick to more customer service focused companies for my online orders in the future. There are plenty of them around. Please research One Kings Lane reviews before you order. I really wish I had.