OneStopPlus

They have good selections online. However if you have even a slightest thought of returning the item, this is not the place you want to buy from. First of all they charge a big amount for shipping. If you return the item you have to pay the shipping charges again from your pocket! Overall it is a loosing bargain for the buyer. Their return policy and the process is also very complicated. We bought few items and did not like material when they arrived and had to return them. Lost money in the process. Think thrice before ordering from these guys!

I bought a pair of matching sneakers for my mothers birthday so she and I could have new sneakers for walking together.
My mother decided after a month that she wouldn't wear them -she is 85. Both pairs were still in box with tags intact and never worn so I called to return them. I was told that there was a 60 day return policy and it was too late. I counted it was day 67. I asked where the return policy was noted because the invoice that came with the sneakers said they love returns!
See invoice with return info below.
Don't buy from these fraudulent sneaky snakes. Transparency is everything! See invoice below
BUYERS BEWARE!

Regards,

Lora A

I have had the same issue happen multiple times. I have placed online order using a Visa giftcard and their site charges the card, but does not place the order. It takes an inordinate amount of time for them to reverse the charge on the card, and I end up placing the order for the exact same items on one of their major competitor's site using the exact same card! They need to fix their site, and also their customer service is horrible!

In 2022 your shipping shouldn't be longer than what was the norm in 1992. They often have parts of your order "processing" for several weeks. They still try to use the pandemic as an excuse but it's been over for a while now and every other company has faster shipping. Their customer service is NOT 24hrs like they claim. They often times mess up an order and if too much time has passed they'll just pocket your money and you can forget about your item, they'll say "there's nothing I can do".
This used to be a good company now it's utter GARBAGE with dumb customer service reps that are about as useful as a dumpster fire. The shipping is also exorbitant high prices that can take several weeks. NO NOT SHOP HERE

I have stopped buying from OneStopPlus because they refuse to use plus size models. Shoppers can not get a proper image of how the clothing looks because plus size clothing looks totally different on a slender model compared to a plus size model. Several time I have purchase clothing from them that looks great in the picture but when it arrives and I try it on it looks it terrible because I couldn't get a clear and proper view on a plus size model. No more business from me.

If I could rate lower than 1 I would. Every year since 2019 when it is time for my Shopper's Club (with One Stop Plus) to be automatically renewed IT ISN'T & I GET DROPPED. I have had to make several calls every year to get reinstated. This year I called on the renewal day & was told it was renewed. Today wanted to make a purchase only to find it was not renewed. Their quality & sizing have also become unreliable. I am done. I have loved the convenience but will have to look elsewhere.

Puchased two identical turtlenecks on clearance through catalog. Was not informed one color was on back order. First top came at regular price, second arrived later with full price charge. Called customer service. Their "policy" is that if it is on backorder and not sent with original order, item is full price. No where, when ordering, did it state that the second was not immediately available (backordered) or I would not have purchased. They went into my Paypal account and just removed the amount of difference. Will not credit, must wait for label and return for full refund. Firstly, I paid dearly for shipping but the value of the two items justified it, but NOT at the full price of one. Will not be returning. Buyer beware, these are shady "policies" and business practices.

I have three open orders with OneStopPlus, placed May 19, May 23, and May 30 2021. Today is June 2,2021. I was careful to only select items that were listed as "in stock." As of today, the status is "in process/not yet shipped." After waiting 35 minutes on hold for a customer service representative, I was told that the orders cannot be stopped because the warehouse is in the process of pulling them from the shelves for shipment. I asked to speak to a supervisor and was told that I was already speaking to a supervisor. I asked for the supervisor's supervisor and spoke with Linda from Full Beauty. Linda insisted that I did not purchase anything through OneStopPlus, but that my purchases were made through Amazon. I learned that one of my purchases was, in fact, made through Amazon, even though it appears on my order history with OneStopPlus. Linda stated that the other two orders could not be cancelled under any circumstances.