OneTravel

I am happy for the constant reminder and care for us travellers. Congratulations ONETRAVEL... keep going in your service to humanity.
It was a big help for me because the ONETRAVEL listened to me with a kind, patient and generous heart by answering my questions and clarifications regarding the details of my travel. The constant follow-up is a big help too for me to be reminded of my upcoming travels. I am already excited for my flight tomorrow and the coming days. Thank you, thank, thank you very much for everything.

Service provided by Werner its the worse that i ever received my hole life, not professional, bad attitude, not willing to assist or provide a resolution to my problem, and when I asked to talk to a supervisor, he said that no one was available, a supervisor named Bearden supposed to called me back but that never happened, I called back and a girl named Teresa told me that the supervisor noted o, the system that there was nothing he can do for me. This is the worse experience I ever had in all of the years that I have been traveling in, and out of the country, I don't recommend this company at all, I'm very disappointed. I rather lose money than travel with a company like this. What type of company don't care about their customers, they prefer lose customers that help with our concerns.

One travel booked me through Japan changing airports which is not allowed. Then their customer service refused to fix the issue. I called airline which was ticketed and all they asked is onetravel call them and they would assist in fixing the issue and one travel customer service refused.

I booked a flight to Vegas from Calgary yesterday. There was a small banner underneath the booking labelled "Flexible Dates". Those dates weren't going to work for me, so I continued with what I thought were the original dates I had chosen. I completed the sale, and when I looked at my itinerary, the site had booked the dates I didn't want!
After speaking with "customer service", they charged me an EXTRA $290 for the changes!
Of course, they offered me a full refund, but how was that possible when I had other people meeting me in Vegas? So I ended up paying the extra, but will absolutely NEVER use this gong-show of a company again.

First of all the representative's are rude, not helpful whatsoever, I tired calling multiple times to the customer service number and they kept telling me I would receive an email of the adjusted name on my flight, never did. I had to live chat with a representative who told me I had to rebook my whole flight and I would be charged a fee to adjust the name and also had to pay to rebook my flight and change the dates. I ended up cancelling my flight only to be charged 50 to cancel, received an email saying there was a $25 cancellation fee when I asked this to the representative said I would get a different email with correct amount, received an additional email saying there was a $50 cancellation fee. So they pick and choose the cancellation fees. Worst company.

Been trying to get to speak to someone about my flight cancellation. Was transferred twice and was on hold for 2.5 hours after which my call was dropped. My flight is next week and no resolution. This company is so quick in booking your flights and calls you nonstop to try to force you to buy their seat reservations and travel insurance but now that I reach out to have my flights cancelled, they made me wait and drop my call after 2.5 hours. Please spare yourself from this trap. DO NOT MAKE THE SAME MISTAKE AS I DID. Their flight deals are not really great and their customer service is $#*!ty! I wonder why they are still in business. Please stay away. I would gladly speak to someone from their company who would get in touch with me to resolve this issue! Until then, i will come back for my next review to spare future victims! PLEASE STAY AWAY AND PROTECT YOURSELVES.

I booked ticket to india through them and they booked me with turkish air and baggage limit is 2 bags at check in because website doesnot explain anything about baggage so they booked me with one bag and now I have to pay another $200 for second bag, I will tell everybody who is booking international flight you book through the airline otherwise you will be in big trouble like me and onetravel will not help you on that, I will never book through them again