OnTracReviews 1,477

La peor compañía de entrega, los paquetes nunca llegan y los marcan como que si los entregaron. Que se puede hacer para q cierren esa compañía?

For whatever reason somebody at on track takes a big black permanent marker and writes a different address on my packages at which point they then get delivered to the different address even though the correct address is on the f****** label

My packages has been open, keep over night marked delivered. Today the driver walked through my yard then threw my packages that is it for me. I will not make any orders EVER AGAIN!

4 times a company I ordered from used Ontrac. ALL 4 times I never got package(except when I caught the driver pretending to drop it off and trying to leave with my package). First they delay and weeks later they say "out for delivery" and 2 minutes later it says "delivered". One time i knew I was getting my package and I stepped out and there was a guy in a car(standing by his door) and I saw him scan a package and put it in his back seat and when he's about to get in the car I said "excuse me is that for me" and he started stuttering and said "oh I rang your bell nobody came" (at that time I didn't know he scanned it to say it was "delivered", plus he never rang my bell) I didn't say anything and as he's handing me the package, I get a text saying "package was delivered". I put 2 and 2 together and realized he was about to steal it. I let it go since I got the package but a few days ago the package said "delivered" but I never got it and I was home all day waiting for it. I opened an "investigation" and let's see if they even penalize the driver because I know the driver will probably say "oh It might have been delivered to the wrong house", which will be a complete lie. I'm not letting this go. I'm Gona make sure ontrac drivers are held accountable. I will protest if I have to. I will go on a hunger strike if I have to. I don't care anymore, I know they never hold their drivers accountable that's why they keep doing this. Just imagine how many packages they stole.

I give this company a -0
This company is terrible Yes, I received your message stating that a picture was taken showing that the box was delivered.
Yes, it was delivered to the WRONG house so l'm being penalized because a person can't read and comprehend. I received an email Stating ask your neighbors, as if they're going to give me my box back. This is a joke and very unprofessional.So I'm out of my hard earn money because you're delivery person can't read or stole my package.Wow! This is total BS and I will never order anything from this company again.
This a Sorry a** company &@fashionnova isn't any help they saying the same bs this dumb $#*! company saying. It's been delivered yea to the wrong house. Oh it's gets better I find the house & boom no package at least not mine. My neighbor shows me the package which is from teum with his name on it.So that mean your delivery person stole my package and just did wtf they wanted to do. Fashion nova isn't any help either.
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This company suck's really bad never on time never able to track down your package they say it hadn't been shipped company sending packages sent me all the info that it was shipped and in the US this company says it's still overseas then miraculously packages arrive two days later than promised but wait it only took two days to reach the US AFTER COMPLAINING LOL AND I THOUGHT IT WAS STILL OVERSEAS VERY BAD COMPANY IF YOU ORDER AND THEY SAY THEY USE ON TRACK OR LS SHIPPING DONT SUBMIT YOUR ORDER CANCEL IT DO WHATEVER BUT DO NOT LET THEM SHIP YOUR STUFF VIA LS SHIPPING OR ON TRACK BOTH HAVE BELOW 1 star reviews

I had a package that they attempted to deliver but there was an error in my shipping address. When they attempt was unsuccessful I contacted them the day after and spoke to someone who said they would correct it and reattempt delivery within 1-2 days. Two days later I contacted again and the address was not updated and the agent then updated it and told me it'll be delivered within the next 1-2 days. The following day they gave an expected delivery date of Sunday. On the Saturday I just happened to check and they changed my expected delivery date to Saturday but it also said "returned to sender". I called and the agent said sorry there's nothing she can do. Their updates are unclear and their agenda are unhelpful

I hate them they cant even update me ab my packages whereabouts nor can they message me about it when i done literally connected my number

Terrible drivers and customer service. My package was marked as delivered yet I never received it. Ever since OnTrac received the package, they did not update it until today stating that it was delivered days ago. For 4 days it was listed as being on the same local truck (presumably lost). I contacted customer service and did not hear back. I sent them a text because that is the only other option to reach them. The wait times to hear back are hours and if you don't respond back within 1 minute it closes the chat and you have to wait all over again. I finally got ahold of them for the 2nd time and they said there was an issue with reaching my address (there are no barriers to entering my street and reminder that this was marked as delivered). I'm assuming the delivery driver just took the items for themselves. I don't think I can buy from any company that uses OnTrac for shipping due to how useless their customer service is and how bad their drivers are. There is no proof of delivery so you are stuck with having to reach out to the seller and hoping they will give you a refund.

My address street# is zero. They removed the 0 and only had street name. They didn't reach out, i tracked and found they were holding the package about a 1/2 hour drive away. I corrected the address with a live agent. Tue-Thu status continued to be 'pending'. Today, friday, status changed to 'returning to seller'...who is in CHINA?!?!?!?!?! This business is inept.

Ontrac said my package was deliverd when I was home and saw no one come to the door. Can't get anyone on the phone. I open a case and never got an update. When I contacted a chat agent they told me the investigation was never done and a new case will be open. Needless to say never heard from that investigation either. They take no accountabilityand show no proof that an investigation was done and just tells you to contact the seller. In this case it was NIKE and I'm disappointed NIKE used this terrible company.

Absolutely the worst! No company should use them! I will ask now before I order from them. They may actually be worse than USPS and that's hard to do!

I ordered a Barbie for my daughter through Walmart, I never heard of this company so I was optimistic. They claim they tried to deliver my package which was a lie bc I have a ring camera and also cameras all around my home. I questioned them about how they never came and they lied and said I could pick up the package at a sorting center that was 45 minutes from my home. I never received my package, and I'm pretty sure there never was a package. Scam!

I broke my ankle on my steep driveway, on crutches. 2 deliveries halfway up driveway. Unacceptable!

Honestly they are the worst shipping company I have ever dealt with. I have decided to stop shopping at two of my favorite online stores because I can NEVER get my package smoothly delivered (if it's delivered at all) because they use Lasership. It's a hassle, and there has been multiple occurrences where they don't deliver my package on time and I have to throw something together for an event I have last minute. They're a garbage company and a waste of your money and time.

Terrible company. So basically i've ordered form shein plenty of times never having any problems with shipping. But i now know the reason why is because the delivery service are always well know such as, fedex, usps, ups, etc. But this time i got ontrac. My order was placed and shipped on july 17th. And the estimated delivery date was july 26th - july 30th, and as soon as the 26th hit i got a notification saying it was out for delivery, yet never came, then the same thing happens the next day and the next and the next, till today august 2nd. I got a notification saying that it was originally sent to the wrong facility and is now in my city and out for delivery. So around 3:45 i got a notification about a attempted delivery, and it was asking for a gate code to my house, when i don't have a gate code. HONESTLY OVERALL ONTRAC IS A TERRIBLE COMPANY!

You stole my package you good for nothing mafioso scammers. I have no idea how you're in business and I hope your company falls apart for the worst customer service in the entire world.

They will say they attempted to deliver your package and lie. They make no effort to deliver and lie saying address is wrong. I hate that Amazon still allows vendors to use them. They will also steal your packages l