OnTrac

The worst delivery company ever! At first, my package was sent to the different city. Then it was rerouted and got lost. You cannot get in touch with anybody! Their phone number is not working and if you send email they never get back to you. I have no idea why the companys use them, they are not reliable!

They never ring my bell, they at times throw my package outside at the front door, if I'm fortunate someone will see it and ring my bell otherwise it's stolen. Received notification from them today that my package was delayed and a new delivery date will be made available soon. Shocked to say I got another notification saying delivered but no package! Horrible service!

Hope you don't want your items because I guarantee you won't get them. Had I known my most recent package would be delivered by them I wouldn't have even wasted my time and money on something I'd never get. Customer service is nonexistent and even when you put down the most in detailed delivery instructions your package will either get stolen or given to the wrong person. Worst, I repeat WORST delivery service ever to exist and shouldn't still be in operation.

My daughter ordered something and Ontrac was the shipper. The tracking said in transit the entire time and never changed. It didn't show up the day it was supposed to and still no change on tracking. 4 days later it was delivered. I ordered a package and it shipped that day. Ontrac was the shipper for mine also. 3 days later they picked it up from shipper. It said in transit. And the same thing happened to my tracking. It was supposed to be delivered on the 14th. It is now the night before the 20th and still nothing. It still says in transit. The customer service is terrible. You can't actually speak to anyone. It's all done through text. That would be ok if it actually resolved the issue or accomplished anything at all. They asked for my email and phone number so they could tell me where my package is and nothing. No call or email. I would never recommend Ontrac to anyone ever. Unless you were purposely trying to loose something.

D*******4758

Why does every single package that ships to our house with you company have issues? Not one single other company has any issues. UPS, Amazon,Fedex, walmart,Dhl and USPS can make it here fine without any issues. This is the 3rd Package that has been sent to us through yall and this is the 3rd package that has had issues! I have bever seen a company that messes up 100% of the time until now! How do yall even stay in buiness?

According to their tracking, my package arrived at their facility on 1/8 at 3:19am. This facility is about 30 minutes from my house. Next entry shows 1/8 6:02pm delayed then 1/9 6:03pm delayed again. On 1/11 I opened an inquiry via their online chat. Then, on Sunday 1/12 they claim the package was delivered at 2:09pm. The package was not received and there is no proof it actually was delivered. After 45 years at this address and hundreds of delivered, I have never had a package stolen and my front door is partially hidden from the street by bushes so it is highly unlikely it was stolen. Their customer service stinks.

I would leave zero stars if I could. Their customer service was the worst. Wait 45 minutes in their chat queue only to have the customer service person put me back at the end of the queue. I waited another 30 minutes and the person said they weren't responsible for delivering the package to the wrong house. I asked for a picture of the package on the front porch and she said they didn't have one. When I asked for a resolution, she ended the chat session. I hope this company goes out of business.

OnTrac picked up my package from Home Chef, according to their app. Never delivered, even after 5 days. Contacted their customer service through the app three times. Never received a response. Guess they ate my food rather than deliver it. Terrible from top down. They deserve negative stars, if that were a thing.

Contents of my package was rummaged through and things were stolen. And there was a huge hole in the bag. The delivery person delivered it anyway knowing things had been stolen.

I got a message about a package never got a package and never heard of this company, on top of it all tried to communicate about the package it was like dealing with dead ducks this is HORRIBLE WHERE EVER THIS PLACE CAME FROM JUST HORRIBLE AND NEEDS TO BE SHUT DOWN 👇🏽👎🏽👎🏽👎🏽👎🏽

Worst company ever. Told me they needed more info and to contact them but neglected to tell me how to contact them or what info they needed. Phone number I was given by Banana Republic to contact Ontrac would ring three times then disconnect. A major company who cannot communicate should not last long. I could have made a better website with no training. One star is too much for them

I have been waiting 5 days beyond the promised date and still no delivery. The customer chat service is always more than 350 people ahead of you. The tracking system is either a lie or a joke. They promise a new deliver date only to be updated that evening to the next day. The date shown for delivery bears no resemblance to reality. If I say it is the worst delivery company is an understatement. I went online only to find out that they're infamous for missing delivery dates, damaged packages and THEFT. I will never but anything from any company that uses OnTrac. As son as it is delivered, if delivered, I intend to return the package to the vendor.

ADVICE: DO NOT USE ONTRAC or you will be railroaded. A terrible company that should not be allowed to operate or be in the business community.

If I could give zero stars it would be ideal!
I'm barred from working because of one item I'm expecting, which was supposed to take 2 days only. All was well with the tracking, early today it read my item would arrive by 7pm today, showed package at a facility about an hour away from me, but I guess their dam driver was too lazy to make it, as it now shows at a facility not even 10 MINUTES away from me and I've gotten a notice that says it's DELAYED UNTIL FRIGGIN SATURDAY! That's some bull right there! Does not surprise me from OnTrac, it's never EVER been a good experience and it's never been on time. Please change your name to OFFTRAC because it's the only name that describes accurately how you operate.

This company has non-existent customer support. The tracking is vague at best and goes from sitting in Orlando for two weeks to all of a sudden delivered! Which it wasn't. Contacted seller that package never received and they resent but that too hasn't been received. I will no longer use a company that uses OnTrac for delivery, it isn't worth it to wait weeks only to realize it isn't happening.

If you want your package delivered wrong or not all, this is the company to go with. Sad part.is big companies use them so must be a great discount. Forget quality.

USPS, FedEx, UPS all ship to my address just fine, but OnTrac has lost the package 6 out of 6 times. Tracking is a joke and there isn't a human to talk to in order to fix things.

After a week they said I needed to confirm my address, which I did, they said it would show up in 2 days, day 4 they said they can't locate my package. Horrible delivery service. Won't order anything from Victoria secrets again