OnTrac

I was supposed to receive my package on Monday 07-24-23. I received a text message from OnTrac, stating attempted delivery but package was not delivered because the driver needs an access code to complete delivery. Received another text from OnTrac on Tuesday 07-25-23, stating that the driver did not leave the package due to a security concern and that a signature is needed to complete the delivery. I live in a single residence. No need for an access code for the driver to leave the package on the porch. We were home on Tuesday to received and signed for the package. This is NOT the first time this company has delivered packages to my residence. Message OnTrac customer service twice, and up to writing this review, still no response. There telephone number is useless.

How can a package ordered on 8/19, and received in OnTrac Desoto Tx on 8/22 and out for delivery on 8/23 never make it to my home 30 mins from the shipping location? Delayed for 9 days, each day out for deliver and then delayed. Then on 8/31 is says delivered and a package was never delivered. All Ring cameras show and I have 4, that not one On Trac truck or delivery was made. How can Fanatics contract with companies like this? Baffles me.

For whatever reason somebody at on track takes a big black permanent marker and writes a different address on my packages at which point they then get delivered to the different address even though the correct address is on the f****** label

Package shows as delivered BS never received my package this is not the first time this has happened to me. This delivery service sucks no communication what so ever, no update that package is out for delivery.

What is the point of allowing text notifications if I don't get any? I've had two pkgs stolen because I don't get the notifications nor do they even ring the doorbell.

Whatever you call yourselves is meaningless. You'll always be terrible.

Expected my package to arrive a few days ago, but then ontrac decided to hold my package. After submitting an inquiry, they then put the package in pending, but no sign of it after. Will work to never use ontrac again after this experience.

I had a package delivered to the wrong apartment. Could not recover it. Had reshipment it too was given to the wrong address with a signature that's not mine. Now I'm out money do to thier driver's not being smart enough to be sure where the packages are going. Be ware if you use this company

They say my package was out for delivery around 12:00 p.m. waited all the way until 9:00 p.m. at the last minute they said they attempted to deliver and I was not home they never attempted I was outside the entire time worst delivery service ever.

I ordered two items from a store and they came in 2 separate packages, one from fedex and one from ontrac. The fedex package was placed on my lawn but when the ontrac one came the courier used a slingshot to shoot it onto my second story balcony... it slammed against the window so hard when I heard it I thought a car got hit outside only to look out and see my package on my balcony and the courier walking away with the slingshot around his neck. Thankfully the package o my container clothes and the window was not damaged but it was a WILD experience to say the least.

Ordered product from Walmart. After waiting eight days beyond target delivery date, and tracking order every day, always out for delivery and then at the end each day marked delayed for five days, I cancelled the order thru Walmart.

DO NOT do business with this company. If you are a shipper, use another provider to get your merchandise to your customers!

Ontrac delivered a package to my house and leaned it up against the gate on my front door. The driver wedged it in and I couldn't open my front door at all. I had to climb out a window and come around and move the package. Thank God my house wasn't on fire!

There is even a huge sign on my front door that reads: "Delivery Drivers. Please do not knock. Leave packages next to fountain behind you. DO NOT leave in front of door."

Apparently this driver either didn't give a f#%@ or couldn't read. I will be sure to notify the merchant I bought from and will be telling them if they can't use another shipper, then I won't be shopping with them anymore!

Ontrac is one of the worst places I have ever had try and deliver to my house. Notice how I said try, they never made it. I ordered a ps5 off Walmart and of course i get offtrac lol, and it said it would ship out in 2 days max and here I am a week later with little to no update. It stayed stuck in Commerce, CA the whole entire time and then when I call customer service the bot tells me to call my retailer. So in other words get your refund. I honestly can't stress this enough if your package has to get shipped to this place you should really reconsider cause this place ain't gonna get you your package.

Once I learn a vendor uses On Trac, I won't buy from them again! I get a lot of shipments and some of the companies I buy from use On Trac because they are CHEAP. The problem is that they are also liars, are understaffed, and have horrible customer service. It would not be a problem if they told you prior to your order that it would take 5-7 days longer than other shipping companies so you could plan accordingly. However, you have no idea they are going to be the shipping company used and they promise that it will arrive on a certain day every time you make a purchase then you are notified of "shipping delays". When you try to contact anyone to get an estimated date of delivery, it is very hard to do so. If you actually do get a live person, they will lie about the delivery day OR they have also on occasion when I call them out on this, even offered that I can pick things up at their warehouse, in my city, instead of waiting for another 2-4 days for my delivery.

Every time my package is shipped with this company, Every single time I have problems with them. They say that my packages are delivered at my front door. I never receive anything from them. This shipping company needs to be discontinued!

They are terrible. Attempted to deliver my package 4 days in a row to my business after hours and I told them several times we close at 5 pm. The 5th day they just left my package outside at 7:30 pm when the business is closed. This is the 3rd order and the same issue every time. Shut them down.