OnTracReviews 1,483

They are absolutely horrible. Says the package was delivered, 20min later I go to get, no package. I've talked to a representative and they literally said, as long as the driver's gps shows they were at location there is nothing they will do. So they can steal your stuff and no repercussions whatsoever. The merchant basically has to eat it due to ontracs horrible service. How they are still allowed to operate is beyond my comprehension. I will never use them again. I stopped using merchants that use them. It's sad, but what choice do I have. Ontrac, if you read this, please close your "business", you are costing legit businesses money and customers. You are truly horrible people

Had tires delivered to wrong address but the young girl who came by to address me regarding a complaint by the customer trying to track her package lit me up. When I asked why so much attitude she said "if I was giving you attitude I would know it" are you kidding me. I can't track down which depot she is out of but it is local to Auburn, Califoirnia. Called to corporate office regarding this and I am sure it will go no-where. I have 45 years of customer service, everyone is allowed a bad day but I gathered from our encounter that this is just who she is.

OnTrac delivered a package to my office, on Labor Day, which we are closed, and said that someone signed for it. Someone then stole the package, opened it, didn't like what they found inside and dumped it at a park about 4 blocks away. A wonderful person found it in the garbage at that park and brought the opened package back to us. Who delivers a package to a business when they are closed and just leaves the package on the sidewalk by the front door... in the middle of the city? I can't get this company to deliver inside when we are open. They always leave the packages outside WITHOUT telling anyone they are there! Just pisses me off! And when I call to complain, they tell me that I have to call wherever we ordered it from and file a complaint with them, not the delivery company. Stupidest thing I have ever heard. The company didn't deliver it to a closed business, leave it on the sidewalk to be stolen and fake a signature... ONTRAC DID! I would give them a 0 star if possible!

This is the 2nd time I had an expensive item marked as delivered but never actually delivered. They always claim that the driver was indicated to be at my address yet they never set foot on your property. Will do NOTHING but tell you to discuss it with the company. This is literally costing people hundreds of dollars and stress from stolen/vanished packages. It's incredible that companies STILL choose to deliver with this company

I had two experiences with OnS**k:
The first order went completely lost. On the expected delivery day I received an update saying the package was delayed, and then on the next day there's another update saying the package was delivered a day ago.?
The second order did arrive, although the package was broken.

My guess is they "carefully" inspect every package they ship, if it's something valuable, then they'll make sure you don't get it.

Thank you OnS**k.

I hate ontrac so much. Every time I see a company ship with them, I want to cancel my order. Would have been better off doing so because I have never had a good experience with them and end up having to reach out and go through the process of a lost package. I can't say one good thing they truly are the worst, they should not be a delivery service they are absolutely worthless garbage.

Cool company, Fast pace, Ordered my package, it is taking a bit but it should be here soon, I hope. Still waiting but hopefully in the next day or two!

Have packages start showing up at our business. The driver just drops and leaves. They are delivered to the wrong address I have called several times on this matter. The rep. On the phone insist they will get a driver to pick them up. I waited 4 days on one package. Driver never showed. We now have 5 packages and it's been about 15 days. Driver never showed. Good thing the actual delivery address isn't very far from us. I'll take them over again like I did the first package. I will try to strongly urge this business to find a different delivery service

I had ordered some clothes and the carrier was OnTrac. I was disappointed it was OnTrac and joked about they won't deliver it… and they didn't… I woke up to it was "delivered" and it wasn't. I checked everywhere and no package to be seen. I had called them and said it was showing as delivered and told me to go call where I got the package originally. I heard stories about packages going "missing" from OnTrac and just confirms this company is so trash. I always hope I don't get OnTrac…

It was 10:00 PM. I saw headlights from my living room window. I looked out and saw a Budget Rental truck sitting on the street in front of my house. The drivers side widow rolled down and a package was thrown into my driveway a few feet from the street. The truck pulled off. I went out and found my Target order on the ground. If this is the service you pay for and appreciate then use OnTrac!

We are guests of the Highest Profiled Navigation Center in Bakersfield. OnTrac has no business, no freight, no workers. There are stand alone trailers that go nowhere. Our plumbing across the street is constantly plugged up and may be connected to OnTrac and XPOLogistics Trucking Co.'s plumbing. There is a Ham Radio TRANSRECEIVER outside at our gate, and horn signals that cause my Jamming Alarm to go off as if Remote Viewing is in progress. They need to file Chapter 11 or 13... but, what for? I have been at this address for 1 & 1/2 months. The only trailers that move over there are Xtra Leasing, that transports unknown cargo to Las Vegas Casinos.

I was suppose to get package from home depot, there tracking laims it was delivered but was not delivered. All they keep saying the package was delivered, I was home all day long. Went out as soon as my text said it was delivered, NO PACKAGE.

On Saturday, July 29,2002, sometime in the afternoon between 3:00 and 5:30, an OnTrac driver delivered a package by leaving it on the lawn inside the gate. The gate has a walk through section so anyone could have taken the package. If the driver did not have the gate code they could have used the call box to asked. No call was received so no attempt was made. We get OnTrac packages all the time, so it should have been delivered to our home.

I live in a gated community, the gate is 1/2 MI from my house. Instead of Ontrac using provided gate code for entrance they delivered my package at the gate. My package was frozen food. When neighbor alerted me that I had a package at the gate I picked it up and opened package to find expired frozen food.

I lived at my house over 10 years and a representative blamed Google map with invalid address-cannot be located and my package will not be deliver. So, I felt helpless. "Please help return this order back to the sender?" Done

My package has been delayed now going on the third day I will never order from this company again you suck

Temperature sensitive diabetic supplies delivered to wrong house in 120 degree Arizona weather and left in sun. I found package after driving around the neighborhood. Happened twice. Absolutely no excuse for this sloppiness

Whenever I purchased stuff from Walmart, they usually shipped them by OnTrac. And 8 out of 10, delivery was delayed, the packages were damaged, and worst of all, they would leave the packages outside my apartment building RIGHT ON THE STREET to be stolen. They would just dump it there and I never received those packages. Not just once or twice, but MOST OF THE TIME. I've called OnTrac about this issue a few times, and they just said they would report it. I contacted Walmart about this and begged them not to ship my items by OnTrac. After reporting this same ol' problem to Walmart numerous times over the last few years, I started receiving my items from FedEx or USPS. Thank GOD! I haven't had any issues with them whatsoever.

Literally I've never had a good experience with OnTrac. Packages are always late, and one time a package was literally placed at the end of our driveway on top of a sign. Like, in what world is that acceptable. A lot of top tier companies use On Trac and it's laughable. I believe it was Nordstrom that one time, and this week I'm trying to get a package delivered from Vans. If a company uses OnTrac, don't order anything that you need within a time frame because it will not work out.