OnTrac

I had ordered a couple of things from Sephora, cool right, I'm at home all day waiting for my packages to be delivered as it was said. No one came through to leave the packages, they did this two times. They had delivered my other package at a different house, and then again today they delivered the other half of my order to a different home. And they keep saying it was delivered, like no. It wasn't I was home all day and no body came through. They need to shut down...

My package was suppose to be delivered on the 16th. Then delayed. Out for delivery the 19th. All of a sudden today it say delivered. Um nope nothing. I had ordered gifts for my kids through Hot Topic they split my package into 3 packages a used UPS for 2 of them received those no problem but Ontrac is absolutely the worst ever. Luckily Hot Topic is great and refunded me the items that Ontrac either stole or randomly lost. But I seriously can not wrap my head around the fact that this business is still in business.

First, this was the most unreliable shipping company before Covid-19 and now they are even worse. Never mind the fact that deliveries are never on time and those that are paid as expedited or even over night show up days late. I'm currently waiting for a shipment that was expected 3 days ago and it was shipped from a warehouse less than 50 miles away from my home! If their drivers aren't quite able to locate the address do they call the customer? NO. They freaking threw my package over my back wall, 6 feet high no less, into my backyard where the dogs found it before we did, and marked it as delivered to the front door!

The worst delivery service. As I mostly buy everything one line I've delt with all kinds of delivery issues. The company is the worst. I don't know where they find their drivers. Ex-cons I suppose. Says delivery left a front door. Being we were home we knew it was. Photo shows package left at our mailbox that is along a road 1/8 mile down our driveway. Went to retrieve the package minutes after delivery photo was take and it wasn't there. Drive definitely took a pic of said package and then picked it up.and kept it! Zero customer service! ZERO! If I ever find out this will be the delivery service I'll buy what I'm looking for elsewhere! NOT TRUSTWORTHY

I ordered a package that was shipped through OnTrack. The delivery driver did not follow instructions and left my package outside a closed business by the front door. The delivery location is on a very busy street in a busy neighborhood where there is lots of foot traffic. I had specific delivery instructions that the driver blatantly ignored. Who in their right mind would leave a package on the sidewalk at the city hub?! Completely dissatisfied and VERY angry!

Guys, as affordable *******@SHEIN_Official is, the headache isn't worth it. Lesson well learned. As consumer, we do have a choice on where we're spending our money. I try to speak to them to no avail. My package was never received by me. I wouldn't go through the trouble of filing A police report just because that's something to do. I offered to give the police report as proof that I am not lying. 2 neighbors have said that they have seen *******@OnTrac_Shipping driver take the package with them. Am I getting a refund? Nope. The money spent isn't much but Being told that "they no longer can entertain this" is upsetting. From now on, any company that *******@OnTrac_Shipping won't get my business. I think that is the only way to hold them accountable.

I've had no problems with onTrac. I place many online orders & the times that onTrac has delivered has been great! Delivery is on time, the boxes/pkgs are delivered with care in front of my door (which is where I want it), delivery person also rings the doorbell.
Barbara
California

For a short period we signed up to be a contractor with the company. We bought our vans and hired drivers. First few months they make you work with other contractors. No training, no videos, manual. The corporate staff sit inside their cubicle and only call and speak to you when things go wrong. They themselves do not know how to get things done.

I SYMPATHIZE withthis delivery person. There are No gate codes given, no instructions on directions. Nothing. Sometimes drivers stand 15 minutes to an hour trying to get someone to open building doors so they can put the packages in the mail room. Most times people refuse to open doors as there is no uniform.

Its worst than ubereats or postmates. Only 30% of the deliveries will have customer phone numbers. So there is no way to call.

The company needs to shut down. Completely unorganized and extreme parasites. Not only do the customers packages get lost due to inadequate information from them. The poor drivers are to take the blame.

Let me begin by saying these guys are rude and left a huge mess in my yard getting stuck, nice job guys.thanks then not only did they tear up our driveway, they pestered my 84 yr old mother in law to tow them out with here honda ridgeline. And. One of them ordered her to tell us they aren't going to deliver here anymore! GOOD, THANK YOU! But please come and fix the mess you created in our yard.

I always sigh/cry when I see something's being shipped to me via ontrac. Or as I call them -- offtrac...

They have left things outside my building but generally instead of bring them to my door as instructed they leave them in an unattended lobby right by the front door.

And if the package is the least bit heavy the farther it is from my door.

UPS. USPS. DHL. FedEx. They aren't so lazy or sloppy. [Though I will say that FedEx has a LOT of frustrated pitchers who should not give up their day job.]

I have started telling companies I order things from that I will automatically return anything shipped via on track and/or cancel the order.

If I could give them an infinity negative number review, I would.

They lied and said they delivered a package but the address was Whole Foods grocery,who did they leave it with a cashier! These people can't be trusted and they are working with Temu to steal from you, be aware and don't trust this company at all

They marked packaged as delayed for about 2 weeks. After no response from
The company after number emails attempts in the third week they went backwards and added a fake deliveredô date so they wouldnt be liable. Trash of a company.

My package was delayed 3 times! Then all of a sudden it says it was delivered at 7pm. I was home the whole time! My patio is next to my front door and I can see anyone who comes up to my front door. No one came! I called customer service and they said there was nothing they could do. They are absolutely useless! Do not use this company at all.

I waited eight days for this slow delivery service the item was supposed to be here yesterday mind you it is way past the point it states. There is some automated message and no way to get a hold of customer service. I am starting to think this is some scam delivery service.

I ordered shoes and seen that my carrier was OnTrac, and me being me, I looked at their reviews, and they were terrible. So I was a little worried thinking my package would never arrive. My package was supposed to arrive tomorrow, but instead came a day early. Service was fast with my OnTrac driver! Thank you!