OnTracReviews 1,477

I hope they all get aid and die slowly. They all stink at their jobs and probably live on food stamps. $#*! all of them they're slow asf no kizzy no cap word to, i hate them all, if i could i would genuinely curb stomp all the drivers.

Last week a package deliver with onTrac was returned to the sender mentioning they tried to deliver and no one was home. We were at home and no one tried to deliver anything.
Today, for the second day in a row I got "Recipient not home, delivery re-attempt required" when we were also at home and got a delivery for another package (another delivery company). This is absurd, and the support team refuses to give an explanation. I already contacted the shop and they changed my profile to not use that company moving forward (small win!).

I ordered 24 packages as Christmas gifts that were scheduled to be delivered by December 12th, however on December 8th, the delivery driver was caught by a neighbor just hanging out in my driveway and was asked what she was doing there. She said "delivering packages" threw my packages out (mine not his) then used homophobic slurs towards my neighbor "for being nosey" and said she wouldn't deliver there again because obviously he's a homosexual. I contacted OnTrac multiple times from December 8th to December 15th and never received a response back from them concerning this issue or my 24 packages. On December 15th the company I ordered with informed me OnTrac had sent the packages back on December 9th. I have still not heard back from OnTrac concerning their homophobic driver or my 24 packages. If you are any type of decent human you will not use this company for anything, they are horrible and clearly support hateful nonsense.

They delivered a high dollar box….but to someone else. They took a photo of the home they sent it to…not even my house. Then they doubled down by saying…it shows delivered so case closed. Like I can change my front door out overnight and my house color?! They sent it to a baby blue DOUBLE front door home and I have a solid Black single front door.
How disgusting! They could easily send the driver out to find the house he took it to. Do NOT use them! HUGE LACK OF INTEGRITY. DISHONEST. They take zero accountability for the recipients nor the people delivering…instead…they lie and close the case and you have zero recourse.

Two pictures…where my bag ACTUALLY went….and MY FRONT PORCH. Not even CLOSE

Here is the response to my VERY first report of mis delivery….
Thank you for reaching out to us regarding 1LSC……. Our delivery records indicate this package was delivered, but we understand you have not received it. If a visual proof of delivery is available, it can be viewed via our website. Our facility has completed the investigation and the case will be closed. If the package has not yet been received, please contact your seller for further assistance.

Thank you,

Candyce
OnTrac Customer Service Team
Ontrac.com

Home Depot does not associate with this delivery company. Home Depot operators do not have favorable words for On Track.
They delivered my item at 6:30 PM.
They left the package at the curb, Sitting on the water meter cover.
This isn't the first time.
You cannot get in touch with this company, they do not return your call.
They are a subsidiary of USPS.

How this company stays in business if beyond me. The fact that it is impossible to speak to a live person speaks volumes. Unfortunately, in most cases, customers have no control with who a company uses as a shipper, but it will certainly be a deciding factor on ever ordering from the company who uses them. AVOID these people whenever possible

Rafael a supervisor there at "On Trac" hates his life and spreads his negativity to all employees around him.

Some Packages are wet, gross, & damaged.

They will hire basically anyone

I ordered something for my wife for Christmas on 11/24. As of 12/3, it had not moved for several days. On 12/13 (today), they have confirmed my package is LOST IN TRANSIT. TERRIBLE COMPANY. How can Walmart use them to deliver their packages?

I don't usually do reviews at all but had to do this one. Was reading all the bad reviews about ONTRAC and was scared and disappointed that the merchant I brought from used ONTRAC and was doubtful that I would not receive my package. Safe to say my package arrived a day early and it was a great experience. Thanks ONTRAC

Ordered items from Temu. Package said it was delivered. It was not and OnTrac refused to help me and told me to contact the seller. There is no way to contact Temu. I also asked OnTrac why I am to contact the seller when they were the last people to have my package and they blocked my text (you can only text someone at OnTrac. There is no live person). I believe this company is a scam. Do not use them at all. There is no way to get my package and no way to get a refund. I will never buy from Temu again nor will I use this fake delivery company.

Unfortunately, this is yet another unreliable delivery service. I will be canceling my meal plans from the companies that use this delivery service, and no longer order from companies that use them at all. Disgraceful when people are relying on this to deliver their groceries.

I received a package today with a note to stop harassing drivers or no more deliveries. I have included pictures of what the drivers have disrespectfully done to the property that I for one rent. The owner has informed me on several occasions the disregard for any direction to properly access the property. I believe the full facts of a situation should be reviewed before a threat is made in regards to customer service. The land has now had to be tied off to keep the drivers off of it regardless of the directive given not to drive on the area as it is a yard and seeded for lawn. Any ideas on how to rectify the situation? It is everyone's responsibility to be respectful no matter where you are. Not once has a directive had to be given to an Amazon driver or UPS or even the sheriff's department. So I am asking for your response on this. I am not pleased with placing my concern as a review there is no way to contact anyone to resolve the matter. I have had deliveries at this address for a long time this is a new behavior and problem. Can I get some help here?

No matter how many times you leave them instructions they will not follow them and make your delivery late by days.

Ordered on Temu and this time they chose this service for delivery. My package has literally been sitting at the airport for 5 days (after clearing customs).

Package was supposed to be delivered in 12/6, three days later there is no status update and item hasn't been delivered. I used their customer support inline form, their text message option but I am getting no response regarding the whereabouts of my package. I tried calling, the automated system sends you to ontrac.com and hangs up. Useless and horrible, they shouldn't be allowed to operate

Amazon has always been on time with deliveries, but this time the delivery was handled by Ontrac. On the evening of the scheduled delivery day, the delivery date changed to the next day. However, the next day came and still no delivery. The reason given was that they couldn't find the address - which is quite amusing, to say the least. You're in the delivery business, you have GPS. Amazon has NEVER had an issue finding us. Plus, there's a doorman at the reception who always accepts the packages. Let me emphasize that in 3 years there's never been a single issue, but these guys managed to surprise, and not in a good way.

How am I supposed to know if they got my package or when it's being delivered. This delivery service needs shut down.

I had two different orders that were supposed to be delivered by OnTrac. I didn't receive either item after having to wait multiple days where they marked there was an Exception due to weather on the tracking report even though there was absolutely no bad weather in my area. One package was marked as undeliverable and one was marked as delivered with no photo or description of where item was left. Absolute liars and no accountability or care that packages have gone missing. Now if I see that a company uses this delivery service I won't make any purchases with them.