OnTrac

I have had two horrible experiences with OnTrac. The first one was about 3 months ago. I ordered from Temu and received a notice that my package was delivered. I go to the door and nothing. Pulled up the image and it was the correct door number, but the wrong sub-division. The picture had an orange door and my door was green. I visited the subdivision next to mine and left a message on their Ring Doorbell camera. That person ended up taking it to the office of my subdivision. Sooooo, flash forward to a week ago. I ordered boots from Shoe Dazzle. I work from home and got the pop up that my boots were delivered. I'm now living in a totally different subdivision as I moved in with my bf. Once again, I go to the door and nothing. I checked the image and it's my subdivision, but not my door. The person didn't even take a picture of the numbers on the door. My numbers are clearly shown as 3302. The picture where the package was dropped is taken off to the side. You can clearly see that the doors are different as the knobs are on the other side. I'm so sick of them. Even when you reach out with proof, all they say is that it has been delivered. I've gotten so frustrated. I called Shoe Dazzle and gave them the proof and was told that they would do a one time resend. Clearly this is not my fault and I specially asked that they NOT use Ontrac. However, I get an e-mail today to track my order and it's with Ontrac. I'm so mad at this point. I keep looking out of the window where my desk is to see if I see anyone wearing my boots. How horrible that someone would keep something that another person paid for. I bought them especially for an event and had to go find something else which was frustrating. With all of these bad reviews, why are companies still using them? Now I have to call Shoe Dazzle on my break and pull up the chat where I specially said do not ship using this method because I have no confidence that they are not stealing or just incompetent.

Worst shipping company ever. I live 2 hours from shipping point, yet OnTrac can't deliver my patio furniture to save their lives. Website keeps saying will deliver next day, yet nothing shows up. I'm trying to be home so my package isn't stolen from my driveway. This has gone on for 4 days now. Each day I speak with them on the phone I get a different story, now they're telling me my packages are "Lost." Yet Home Depot won't reship my furniture until 5 business day's have past and since it's now Friday, I get to wait 3 more days... in the mean time, you can bet my pieces will then be out of stock. This is always my experience with OnTrac. Home Depot needs to use a different shipper or I won't be back... just look at the reviews, always the same for this shipping company... pathetic

This company is horrible. They have been hoarding three of my packages for a week. I have called, contacted, chatted, and am now writing this review. I am so sick of this company. Their customer service is horrible. It took me an hour to get a representative in the chat room just for him to say "we can't do squat, sorry not sorry." Any company that uses ontrac will be boycotted. If anyone knows how to place a recommendation to use any other company, please let me know. I am so sick of this company. The world would be a better place if this company simply did not exist. They are horrible. Absolute trash. Deserving of zero stars.

I can not believe that this company is still in business. They can not deliver your packages. Numerous phone calls, still no delivery. They state "out for delivery" but it never arrives. They state that "the driver ran out of time" Not my problem... hire more drivers! Have been waiting for AC unit to be delivered for 6 days now from 60 miles away, OMG.

I have never had a good experience with OnTrac. I always give specific instructions to deliver my package to my door. It never fails, that the package ends up being dumped outside my apartment on the street or in a community mail room that has a sign posted to not leave packages there. I have had several missing packages that OnTrac claims they delivered. They can provide me no proof that they did. I work from home so I would know if someone left a package. I always reach out to customer service but they just say they will pass the information along for future reference. Well it has been 2 years since my first complaint to them and nothing has ever changed. There needs to be serious investigation into this company because it seems criminal.

OnTrac is the most unreliable delivery service I have ever seen. They have lost packages twice and other boxes are delivered smashed and barely held together. All of my experience has been items delivered from Zulily. I've complained to Zulily and asked them not to ship my packages via OnTrac. They claim they have no control over who ships their packages once they leave their facility. That seems very hard to believe. They would be better off eliminating any connection with this inept company.

I am so irritated with ontrac's delivery people just tossing my packages over the gate! I've emailed and called and was told they noted my account that all packages to be placed at front door and that doesn't happen! So frustrating especially when these lazy drivers can't follow simple instructions!

I've been promised a delivery going on three days now as it sits in a local warehouse with no hope of it ever being delivered to me. The worst part about it is I can leave my house until 6pm each day, because I know the item will be stolen if I'm not around. Every day I just wait around until the clock reads 6pm, and I get the latest your delivery has been delayed message. Poor excuse for a company!

I have had multiple instances where OnTrac delivers to the wrong apartment address; majority of the time they deliver to the wrong address. Also, if you attempt to dispute that you did not receive your package from them, their method of a confirmed delivery is their word they delivered it, no actual proof. They have no customer service to speak to about the issue. They also will are much slower than regular postal service and the majority of the packages shipped with OnTrac do not deliver when the merchant estimates a delivery. I would rather wait to have normal post office, UPS, or FedEx deliver my items accurately. I will not be using online purchases for merchants that use OnTrac. No secure delivery, no recovery, you do not receive your items, and you lose money.

I had two different orders that were supposed to be delivered by OnTrac. I didn't receive either item after having to wait multiple days where they marked there was an Exception due to weather on the tracking report even though there was absolutely no bad weather in my area. One package was marked as undeliverable and one was marked as delivered with no photo or description of where item was left. Absolute liars and no accountability or care that packages have gone missing. Now if I see that a company uses this delivery service I won't make any purchases with them.

Two different online vendors I order from use Ontrac as their delivery service. Of the eight separate orders I have placed over the last two months, Ontrac has not succeeded in delivering a single item. The reasons given range from "no such address" (every other delivery service has no problem finding our house), to "delayed at warehouse" to "item lost". I have left explicit instructions (unnecessary with other delivery services) and called their customer service line multiple times with instructions and complaints. It is remarkable how incompetent this company is!

The company that I'm ordering from uses them as a third party delivery service their delivery updates are always wrong packages say out for delivery for days without any updates. Just say no when it comes to this company and if you are getting something sent by another company pay for priority shipping so this company is not involved in any way shape or form should be obvious from they're reading approval.

Over the past 3 months, 4 packages were not delivered, driver stated "delivery address not accessible". UPS and Fedex are able to drive to my front door and deliver. During this time one package was marked as "delivered at garage" it was not delivered, I was in my garage all day working on projects, driver never came to my property. Another package was left in the street and was damaged beyond use. These were all items from Sam's club, Walmart and home depot. Finally replacements were shipped via FedEx and were delivered to my front door in perfect condition. ONTRAC is absolutely the worst. Poor customer service and incompetent delivery drivers. 13

I get more and more disappointed to see most of the online retailers I shop at switching to this shipping company. They are so slow and there's never any updates. Every delivery has gone at least 2 days past the shipping date with no tracking updates or any way to find out what's going on with my packages. I'm super bummed I'm going to have to stop shopping at these retailers because I don't feel like waiting 2 weeks for an order that would be here in 5 days with USPS or FedEx. Unbelievable.

All shipments sent by merchants with Ontrac magically never show up but are labeled as delivered to my front door! I am not sure how this company stays in business! They hire thieves as drivers! This is my fourth shipment that shows delivered and never was! I have surround security cameras and no activity for dates and times their driver claims to delivery merchandise that never shows up! The company has zero accountability! Beyond ridiculous!

We had a little snow yesterday (we live in New England so they should be used to it) but I got a message last night saying incomplete address lol. I have cameras so these people never attempted to deliver my package and I live in a simple one story house on an easy to find street. These people have always been a joke and shouldn't blame their incompetence on the customer. What it should have said is "it snowed out and we can't function cause of it" don't blame your customers for your own problems. Everytime I see a package from Lasership/Ontrac I cringe.