OnTrac

I have had four packages lost by OnTrac in the past 3 months. Sometimes I get notified they need more information, which I provide, and other times it is returned to seller with no notification. My building gets daily deliveries from multiple carriers and no one else has these issues. There is a call box at my apartment and a driver from OnTrac has never attempted to use it for deliveries even with clear directions. Their customer service is not helpful.

I think everyone knows OnTrac is the absolute worst carrier to ever exist. They deliver things to the wrong address, or just don't deliver packages at all and will blatantly lie about it. They claimed to deliver my package to my front door. My camera shows two successful deliveries made by FedEx and no trace whatsoever that OnTrac even drove down my street let alone attempted a delivery. Customer service is a joke and just says they delivered it and take it up with the company I made the purchase with. When will businesses realize it's a huge mistake to use OnTrac? They have to lose money on all the refunds for undelivered goods.

For 7 days the item tracking info said delayed then the last 3 days there has been no update at all. Called them and spoke with what sounded like the same guys 3 times who said my package was lost. Had to fight for that info because they wont call back or email. This company needs to be shut down. If anyone knows the steps or who to contact to get this company investigated then let me know. Im pissed.

Ordered from Home Depot. Supposed to be next day delivery. It's now 2 days late and might be here tomorrow. They also can't give me any better time than an "all day window". I think it should be escalated to a priority package at 2 days kate and be delivered 1st thing.

These guys are a joke.

If it's not in the store, go to Lowe's.

I'm moving out of state next week. I made some purchases online and sadly Fashion nova lost my business. I will never buy from a company that uses Ontrac for shipments. The delivery date keeps changing for next business day. No one can get in touch with driver or distribution center. Fashion Nova won't help because shipment is in transit. I want to cry because I spent a lot of money for this purchase. I'm running out of days. This is so wrong. I'm so sad, confused and angry. Bad service!

Pretty sure someone with this "company" stole my package and claimed they never received it from the shipper. Reached out to customer service with multiple emails and haven't heard anything back for months. Strongly considering contacting my legal representative if this is a constant with this company.
0/5*

My package was supposed to be delivered yesterday. I sent a message through the website asking for an update as the last update on their website was from Saturday, 6/24. I got an auto reply saying someone will get back to me in 48 hours. This morning, the website says it's at an ontrac location 30 minutes away and there is a "delay"...this is my first experience with this company but I don't think I'll order from the company that used them, again.

Terrible service, my package is 20 days late and now it tells me that they can't find the package, they don't answer emails from customer service
The first package to receive through Ontrac was also delayed due to lack of delivery address when everything was correct on the seller's website. I spent days trying to communicate with an advisor via text message, who did not answer me, until luckily I arrived with a good, friendly advisor who took the time to help me and thanks to him my package arrived.
Just because you have to give a star to continue because it doesn't even deserve it

So i ordered some teas from a website and they said that it was supposed to be delivered today, i get the notification saying its been marked as delivered and when i went to check there was no sign of my package, i contacted them and they pretty much told me to wait for two more days and if not to contact the seller honestly i wish they would choose a completely different company than them cause this is bull$#*!

You can tell these people all day long where to deliver your package they do what they want if a rain starts or lightning it's a natural disaster in there eyes and u will not get your package in Tucson there the worst took 7 days to get package that should had been here in 3 or 4 days. People steal at front gate I've told these people talk to manager he says he can't do anything cause he has new drivers that don't want to do there jobs. Don't use this company we need to stand up to deliver service like this and be counted

Packages sent via OnTrac rarely if ever show up, especially when marked 'delivered.' Customer service is non-existent. It's baffling to me why anybody would send anything via OnTrac. Avoid if it all possible.

Just so we're clear this isn't a review for a shipping company. It's just a review of some scammers that claim to deliver packages to steal business from legitimate companies. Of the dozen experiences I have with them they've never delivered anything to me. If I want my package I have to drive 40 miles away to their office. I've heard excuses like "we are a little company, we can't afford maps", "we don't have any trucks available right now to deliver", and "our driver left the package where they thought you could find it". The left package was over 5 miles from my house at the side of the road (not the right road) according to a picture they sent. It was never found. I only use ontrac for one thing. If a company tries to deliver with them, I know to shop somewhere else from then on. So if you hate your company and want to retire, use ontrac.

I looked at the delivery date and it said delivered 8/3@ 2pm. Well I did not get that package and when I look at the picture THEY PROVIDE! It's a picture of the package IN someone's house! How would the delivery driver take that picture in someone's house? It's not making sense. This isn't right I spent my hard working money on things I needed to be here in a timely manner. I have added a screen recording of the package details.

Worst delivery company EVER!
Please see photos
Could of literally walked it to me by now.
Unfortunately this is my first second or third time having to deal with this so-called delivery company. As you can see in the photograph they ordered an item for next day shipping it's now been close to a week, I've notified the company Via email and phone, and not so much as a response. Photo indicates it's out for delivery on November 15 it is now November 16 7:45 PM such a bogus delivery company needs to be absorbed and abolished. Would be nice if merchants had an option at checkout to pick who they want their parcels and packages delivered by, or better yet just a single option to prohibit Ontrac from being the carrier, literally anybody else would be better than ontrac, I would even accept delivery on horseback then to deal with these idiots ever again.

I've heard literal horror stories about ontrac from so many people (even my therapist?) and so when I ended up getting them for my package shipping I was scared. They did deliver which I'm thankful for. My items were in great condition, which is even better. Everything was there too! Infact other then the absolute blunder that was getting my address wrong in every sense (I still wonder how that happened lol) the shipment was great!

When they said they delivered and no one answered I was a bit afraid seeing as literally everyone but me was home that day and no one got it, but after a quick message they got it to me by the next morning which was amazing and I can't thank them enough for that!
But in the end, be careful when shipping with companies like this because it's a hit or miss, I'm just glad I hit a homerun with this one

I ordered electric scooters from Walmart.com. Ontrac says they were delivered, but they were not. Stolen obviously. The tracking info mysteriously changed to "delivered yesterday" after I waited all day for my order to show up today.

I placed an order and paid for expedited shipping/delivery. Unfortunately the company gave our shipment to OnTrac. Our household has had so many deliveries go missing/never delivered once they reach Redlands. It is the Bermuda Triangle of merchandise. They really need to fix their company. We have never had issues with UPS, FedEx or USPS. We always receive 100% of our deliveries from them. With OnTrac it is a 2%-5% delivery rate. Whenever I see my package is with OnTrac, I know I am never going to see the merchandise I have ordered. I want to know if their Corporate office is aware. Or, are they in on it? Biggest black market scam ever...it fell off the back of the truck at OnTrac. It is where all expensive, good merchandise goes to never be delivered.

Terrible service. Items don't show up. When possible, I ask retailers to NOT use OnTrac for my deliveries. I get deliveries from Fedex and UPS just fine. OnTrac says they deliver but the package is not left and no photo is taken as evidence. What does the driver do with my stuff? Sell it privately? Stay away from OnTrac. They are not reliable.

I support to get my package 7/26/2023, and they took forever to delivery. How come there system always show: " We need additional information to complete your delivery and avoid a return. Please use the form below to confirm the delivery address and instructions within three business days." even I filled the form and update my address several time, I don't understand how they work for delivery to people when they don't research address or anything else. The last time I chatted with customer care they told me " The package was accidentally sorted into the incorrect facility. It will be corrected, and we expect delivery in 1-2 business days. If you do not receive the package in 2 business days, please contact the vendor. We apologize for this delay." How the big company do like that. Today, I still get the note need to update information for delivery. Such a failure company.