• OpenSky

OpenSky

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Overview

OpenSky has a rating of 2.1 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 714th among Marketplace sites.

  • Service
    221
  • Value
    213
  • Shipping
    214
  • Returns
    168
  • Quality
    201

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
42
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How would you rate OpenSky?
Top Positive Review

“Came broken but refunded quickly”

John W.
6/2/21

The whole process was easy. Cheap price quick shipping. My item a rather expensive portable ac unit arrived damaged. Spoke with customer service, and exchanged a few emails. The vendor requested photos of the damage and approved the return. I was refunded very quickly. Don't understand the bad reviews. My whole experience was a waste of time but the rectified the situation as soon as they were aware. I would buy from again.

Top Critical Review

“They'll happily take your money, they just don't like giving it back”

Craig S.
7/25/24

Open Sky will happily take your money for a deposit, but they have trouble giving it back. I requested they close my account and refund my $3,000 deposit, they told me it could take up to 3 weeks to get this back to me (Uh why?) tomorrow it will be three weeks so I called just now for an update and "Anthony" tells me "it can take up to 4 to 8 weeks". I asked him why the other person told me three, and he said they may have used a different script. Steer clear of these SCAMMERS!

Reviews (2,300)

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Reviews that mention popular keywords

credit card (106) phone number (57) post office (39) return label (48) customer service (309)
Thumbnail of user sharonp75
Colorado
7 reviews
3 helpful votes
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September 17th, 2016

Placed an order on September 3, for smart mini, purple with extra band. I still have not received! They have taken the money off of my Visa. Most companies will not bill until item has shipped. I have tried tracking the shipping=nothing. I have sent emails, they respond "We are checking and will get back to you in 2-3 business days. Same response on the next email. I asked they cancel my order and send me my money back. Gave me same response as last 2 emails. I'm contacting my Visa company and have them credit my account and go after this fraud company!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sharon! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise, including reaching out to our member merchants when necessary. Also, if it has been more than 10 business days since your order was placed and you still have not received it, which it sounds like is the case as of today, we should be able to cancel your order and provide you with a full refund. In any event, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible.

Thumbnail of user brandyj10
Washington
3 reviews
23 helpful votes
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April 3rd, 2017

I ordered a bikini for an upcoming vacation with plenty of time to spare. I received an email stating my order shipped. A few days go by so I check the tracking number and it says the item was delivered. It was delivered... but to the wrong address in an entire different state. I emailed Open Sky and got a response saying they asked the merchant to reship. I have no heard any more information since then. They didn't offer a discount, expedited shipping, nothing. Now I will not be able to have this item for my vacation, the sole purpose of buying it.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Brandy! We are sorry to hear that your item was shipped to an incorrect address. OpenSky hosts thousands of shops and each merchant fulfills their own orders, but we are always happy to assist with any issues that arise. Since you have already connected with our Customer Love team and we are reaching out to the merchant, we will be back in touch with us soon. We are generally able to provide accommodations such as expedited shipping since we do not handle the actual fulfillment, but we will certainly work with you to come to the best solution possible. If we will be unable to get the bikini there in time for your vacation, we should (as one option) be able to provide you with a full refund.

Thumbnail of user felipes23
California
1 review
0 helpful votes
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March 15th, 2018

It's small enough, yet has plenty of room to carry all the basics when you travel, or for daily use when you go out, I do not know how durable it will be, the previous one I had broke by the third time (a similar but different brand), time will tell...

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Felipe! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user pegs2
New York
1 review
0 helpful votes
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December 20th, 2016
Verified purchase

Recently purchased frome 2 different suppliers and had great experiences. The jewelry products were exactly as advertised, payment was easy and they each arrived quickly. One order was not the correct item but I was able to contact the vendor and everything was handled with delay. Great experience, will definitely return to OpenSky and have recommended to my friends. Thank you all so much!

Thumbnail of user glorias39
New York
1 review
2 helpful votes
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September 21st, 2016

I ordered two blouses in a size larger than I usually wear. When they arrived they were so small that a child could not have fit into them. I could barely get my arm in. Material was cheap! And sewing was bad. The chat response was quick and they sent me return labels for both of them. They will of course take out what they believe is the cost of mail to and from first though. Figured that would be high, But that was several weeks ago and I have still not received even a portion of a refund.
Now I see why they're so quick sending return labels. Probably so they could send the garbage on to the next person.
I usually check these sites before buying from a new place and this time I didn't lesson learned.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

HI Gloria! We are sorry to hear you are disappointed with the blouses you purchased recently. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to assist with returns or any other issues which may arise. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to check on the status of your refund. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Thumbnail of user barbk5
Virginia
1 review
5 helpful votes
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December 17th, 2015

I ordered an infinity scarf in Sept. Here it is Dec. Never got it. Contacted Love team at opensky.com and no response. Won't ever order from them again, not helpful at all.

I think this place should be investigated for fraudulent sales and be closed down and not allowed to open up again. Not even under another name.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Barb! We are sorry to hear that you have not received your order. OpenSky hosts thousands of different shops and, while shipping issues do arise on occasion, we are always happy to help. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of this shipment for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.

Thumbnail of user loric56
Illinois
5 reviews
11 helpful votes
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December 15th, 2015

So I just got an email from Open Sky stating they have issued me a refund for the fitness bands I purchased and that they will be "taking measures" against sellers that do not ship promptly. I just checked my credit card and there is no refund from them, the phone call I got Monday of this week from a customer service rep stated that the bands would be here by Wednesday of this week or Friday at the latest. Apparently no one there knows what is happening either. What a nightmare! They have left me in a bad spot as these were Christmas gifts. Oh, and just to make it even more of a pain, I just reviewed the email and it could take up to 5 business days for the refund to be reflected on my card. Funny, they could take the money off right away, but giving it back will take 2-5 business days? "Im sorry" doesn't cut it at this point Open Sky!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Lori! We are sorry to hear that the tracking information provided for your recent order seems to suggest it is stuck in Texas. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, and we will need to check in with the merchant to confirm what is going on with your order. Please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.

Thumbnail of user daves121
New Jersey
21 reviews
25 helpful votes
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January 4th, 2016

Why do you have to be a shady site that pulls people in then change your pricing, and offer 75.00 credits in peoples accounts that you cannot really get. Even clicked on three different areas that said 75.00 credit, it only takes you to shop more. I won't give shady businesses my business, period.

And now the company sends a reply to my review. Please. Look at your ratings, you have a problem with the way you do business. It's marketing 101, FIX the problems, don't tell people to read up on how your 'points' work. It doesn't!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Dave! OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. We apologize for the confusion.

Thumbnail of user eleanord33
Washington
1 review
16 helpful votes
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August 20th, 2020

The order says "blue" and I received a white lamp with a brown base. I only ordered for the blue color, which is rare and discontinued and therefore warranted the 25 dollar price tag. Open Sky's dealer sent me a brown lamp I could have ordered from Ikea for 10 dollars. I paid 35 dollars including shipping. This is wrong, and their credibility as a company should suffer.

Thumbnail of user sheliap2
Alabama
1 review
3 helpful votes
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December 30th, 2015

I ordered a Christmas present gave over $50.00 for it, when it arrived the USB cord cover was broke and the wires also. To date Dec. 30 still no response. They would be a great company if they would just comply with orders.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sheila! We are sorry to hear that the product you received was not in working condition. If you are not already in touch with our Customer Love team about this matter, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will work with you to ensure this matter is resolved to the best of our ability. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Thumbnail of user gailg252
Philippines
1 review
0 helpful votes
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December 29th, 2020

They really did not look so much like the pic. They are pretty shoes, but the fit isn't great. I passed on to my sister and she loved them. I have narrow feet. Really good price and received within short period of time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Thank you for taking the time to leave a review your feedback is appreciated.

Thumbnail of user tikit2
Texas
1 review
2 helpful votes
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November 28th, 2015

The prices are definitely more expensive than you will find elsewhere. As someone has already suggested... do a Google photo search on the item you want buy. The prices are much more, because they charge vendors 20% fee on all sells... hence, vendors have to mark up items to make money! If you don't believe me, search for yourself. Even with the credits and sales prices, you will still pay more for the exact same item; a small business can not afford to offer their lowest price on a site that charges them 20%.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Tiki! We are sorry to hear you feel that way. OpenSky hosts thousands of different shops offering a wide variety of merchandise, and the claim you have made represents an unfair generalization of our product offerings. In any event, if you are in need of assistance with something specific, please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you.

Thumbnail of user jn28
New York
1 review
8 helpful votes
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December 23rd, 2014

I made a bunch of online orders for the holidays. My first order was through OpenSky for a couple of products that looked neat for my father's milestone birthday where the family will get together and spend away. Well, I'll be attending empty handed for my father while everyone else's gifts which were ordered on Amazon and other websites have all arrived without any extra fees or rushes. My email inquiries to OpenSky have gone unanswered for over a week and a half. I finally received a confirmation that the order was shipped (again, over a week and a half later) and will not arrive until the day after Christmas - well guess what - I won't be home! Not only that - OpenSky's credit system is completely misleading. I had a "$75" credit and yet, only a small discount was applied to the product cost which was featured in their credit email. I can let it go, maybe. But not responding to emails and not sending packages out in a timely manner? What's going on over there?

Tip for consumers:
Online purchases should be smooth sailing. Go to Amazon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sannes
California
4 reviews
12 helpful votes
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February 10th, 2016
Verified purchase

Saw this cutting board, thought it would work for a gift... so I bought it?...
WELL
The next day it was cheaper over 5$... I contacted opensky. And they there was nothing they could do...
That's a bummer. Because I am not going to buy any thing from them again.
- but they don't care!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sanne! We are sorry to hear you feel that way. OpenSky hosts thousands of different merchants and, once any purchase is made, the payment is transferred to the merchant. Unfortunately, we are unable adjust the price of a purchase that has already been made because doing so would change the payment that is due to the merchant. Regardless, we appreciate you taking the time to share your feedback with us.

Thumbnail of user joank28
Arkansas
2 reviews
1 helpful vote
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December 14th, 2015
Verified purchase

All arrived in a timely manner. Pricing difficult to understand, gimmicky! One description of a product, shown as a pair in the picture, does not state that they are sold individually until the last two words. I would have not bought them if I had realized they were $20 dollars a piece, guess that was OpenSky's goal.

Thumbnail of user ronnab1
Arizona
1 review
4 helpful votes
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April 19th, 2016

Smart Fitness Bluetooth Health Wristband Sport Fitness Health Monitoring Watch Tracker Sleep.
Unit does not power on, does not light up, does not take charge. Instructions do not say if it has a fully charged battery in it, so when we tried to charge it nothing happened. Instructions only talk about the battery life. Was unable to power-on. Period. Waste of time, money & energy. Definitely will need to buy from the "Real Deals" Ie: Fitbit and the like. Shortcuts are a waste of time.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Ronna! We are sorry to hear about the difficulties you are experiencing with this product. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Thumbnail of user kimberlym64
California
1 review
5 helpful votes
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October 9th, 2015

Ordered August 31. Partial order arrived. I waited through Sept. Then wrote in Oct.
They responded with hat the company cancelled the order.
Would have been nice to have been notified as these were gifts for this weekend.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Kimberly! I'm sorry to hear that part of your order was canceled. Our system is designed to send an email notice any time an order is canceled, so I suspect this notification may have gone to your spam folder or something of the nature. If you need any further assistance, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you.

Thumbnail of user rona980
Massachusetts
2 reviews
6 helpful votes
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March 17th, 2016

I ordered two shirts from Opensky. When they arrived, they were flimsy cheap material with poor uneven stitching. I will return them and hope for a refund. Do not buy anything from this website. It's not worth it

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Ron! We are sorry to hear you are not pleased with the quality of the shirts you orders. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, but we are always happy to help make things right when issues occur. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will assist you with this as soon as possible. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer.

Thumbnail of user donnan25
Rhode Island
1 review
1 helpful vote
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July 22nd, 2016
Verified purchase

The board came with the wrong spelling of the last name. I tried to call but could only find an email. I need the gift for next Friday. Hopefully they fix their error and replace to arrive prior to 7/29. I'll change my rating if that happens but not being able to talk to someone concerns me.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Donna! We are sorry to hear the last name on your cutting board was misspelled. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will do our best to assist you with this matter as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this matter over the phone. We look forward to working with you to resolve this matter in the best manner possible.

Thumbnail of user amyp77
Colorado
1 review
1 helpful vote
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September 28th, 2016

The overall quality of everything I have purchased, from opal earrings to "bamboo" bedsheets (feel more like polyester) are not the best quality. The old saying, "You get what you pay for" should be taken into account. Everything I've ordered has been very low priced but very low quality as well. I would save your money and get better quality from other sites.

Thumbnail of user elizabethc181
Texas
1 review
3 helpful votes
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March 5th, 2017

Would give them a zero if it was offered! I ordered a shirt that was lovely in the picture. The piece of crap I received was no where near the description in any shape or form. The color? Material? And size were all deceiving! And then they wanted me to pay to return it. Negative! Not worth the $ or the horrible product you receive that is nothing like the description. Much less spending more to return the crap!' Never again! And sharing with 600 of my Facebook friends as well

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Elizabeth! We’re very sorry to hear about your experience with your recent purchase! As described in our return policy at: https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please send us a private message that includes the order number and email address that is associated with your OpenSky account. If you would prefer a call back, please include your phone number and best time to reach you within the message sent.

Thumbnail of user kristineb49
Michigan
2 reviews
22 helpful votes
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January 18th, 2019

Merchandise is low quality. No return shipping address; difficult to follow return instructions, and then buyer is stalled until it is past their 14-day return policy, at which point they refuse the return. An item, which was "no longer available," was cancelled by them without notifying buyer. Worst buying experience I have ever had. I actually rate them as zero!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Kristine. We hate to learn that you have had a bad experience with us. Please feel free to DM us your order information. We will be happy to see how we can make this a better situation for you. Thank you.

Thumbnail of user maryanner4
Connecticut
2 reviews
15 helpful votes
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June 19th, 2018

I have tried through multiple sites to contact OpenSky to NO avail. An order was sent to Ripley, Mississippi over two weeks ago. And I'm assuming whoever received my pants liked then enough to steal them. OpenSky has not responded to any of my attempts to contact them and I am extremely unhappy. So I'm giving OpenSky a very bad review and advise people to be be very careful in dealing with this provider... And I can't even get my money back! How can you when you can't contact the seller!?!?!?

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Marcela! We are sorry to hear that about the blouse. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you with the return.

Thumbnail of user anniez8
Colorado
1 review
16 helpful votes
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July 21st, 2019

I placed an order for a Handbag collection, leather. Upon receipt, its plastic. Several attempts made to contact Open Sky with no reply. I decided to investigate further, and my "leather handbag collection" is available at Walmart for 5 dollars cheaper. It is true, you get what you pay for. This will be going straight into my Goodwill pile and I will NEVER order from Open Sky again. Best of luck

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Annie,

Please look out for a private message from us for assistance with this matter.

Thumbnail of user sallyr26
Virginia
2 reviews
4 helpful votes
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April 2nd, 2016

Bait and switch. They list a price for a product on Living Social, you buy it and minutes later you get an email ad from Living Social with the same product drastically lower than what you've paid. Try to cancel your order within a few hours of placing it and you can't because it's "processing". You can't return some items because the sale is final even if you haven't opened it. Gigantic rip-off. Stay away from these jerks.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sally! We are sorry to hear you had this experience. Although it is certainly possible that the same product may be sold through both OpenSky and Living Social at different price points, the behavior you described very much sounds like a coincidence. Also, OpenSky hosts thousands of different shops and each merchant is responsible for choosing whether or not to allow returns on a per product basis. You can always view whether or not returns are accepted for a product you are considering purchasing by clicking the “Return Policy” tab on the product details page. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to help tie up any loose ends. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

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Thumbnail of user andrewp47
OpenSky E.
Typically does not respond to reviews

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