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OpenSky has a rating of 2.1 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 714th among Marketplace sites.
This company does not typically respond to reviews
The whole process was easy. Cheap price quick shipping. My item a rather expensive portable ac unit arrived damaged. Spoke with customer service, and exchanged a few emails. The vendor requested photos of the damage and approved the return. I was refunded very quickly. Don't understand the bad reviews. My whole experience was a waste of time but the rectified the situation as soon as they were aware. I would buy from again.
Open Sky will happily take your money for a deposit, but they have trouble giving it back. I requested they close my account and refund my $3,000 deposit, they told me it could take up to 3 weeks to get this back to me (Uh why?) tomorrow it will be three weeks so I called just now for an update and "Anthony" tells me "it can take up to 4 to 8 weeks". I asked him why the other person told me three, and he said they may have used a different script. Steer clear of these SCAMMERS!
I really enjoy looking through the pages on this site. It's especially nice to see something I like and then find out the price is much lower than I thought. Delivery is pretty fast and they are so good about keeping me updated on the progress of my order.
I ordered an underwater camera from Open Sky a month before my wedding and honeymoon in the Florida Keys. Two weeks after ordering, I began to wonder where the heck my order was. I contacted opensky, but of course they do not let you call them. You can only email. Then of course they told me that they would contact the merchant. I waited and waited and waited. Still no response. At least nothing that was very helpful. I had a tracking number from the post office and so I finally went in and ask them where my package was. They said it had been assigned a tracking number but that the Postal Service never actually received the package. Opensky continued to contact the merchant but then they said it would be better to just cancel the order. From now on, I will only stick with Amazon. Amazon will expedite you a new product if yours goes missing. Opensky pretty much did nothing for me. And this was supposed to be for my honeymoon.
I'm reading these reviews and contemplating on being a merchant for this company. I can't imagine not getting a correct order out in a timely manner or else I would be out of business. Any suggestions and guidance would be greatly appreciated.
Thank you,
Kim
Soulfully Yours Online Bakery
Hi Kim! We’re so glad to hear about your interest in selling on OpenSky! We host thousands of different merchants and process a considerable amount of orders each day and, while issues do arise on occasion, the feedback on this site does not accurately represent the usual customer experience. We certainly appreciate your commitment to providing a great customer experience, and invite you to learn more (and maybe even sign up) at https://www.opensky.com/merchant/join. If you have any questions, please feel free to call out Merchant Help team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
After returning my product and several emails to Opensky ( Remember they don't make it so you can call them) hence 3 months have gone by with no cooperation from Opensky. I finally turned it over to my credit card to dispute. Are you ready for this? They finally did credit my credit card but withheld almost $20.00 of my purchase price. So I am once again disputing that $20.00. If you get a refund and its not the amount you should be getting back. Contact your credit Card Company again and file another dispute. Don't allow them or any company to withhold any of your money out of greed! I will do another review once this dispute has been resolved.
Tip for consumers:
DO NOT BUY FROM THEIR SITE!!
Hi Deborah! We are sorry to hear of your frustration surrounding this matter. If you were provided with this return label from our Customer Love team, you should automatically receive a refund within 3 to 5 days of when the tracking information shows the product has been returned. You should receive a reply to the email you received within the stated timeframe, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET if you would prefer. If no agents are available when you call, you can always leave us a message and we will call you back as soon as possible. Regardless, we will be happy to work with you to ensure you receive your refund.
Ordered a "smart" watch advertised with much more capability than it has. Very poor quality; very little function, including the Bluetooth connection, which will not remain connected. 8-3-15 a got the same canned response, which is meaningless.
Hi Jerry! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
After my last review, it took around an hour to get a response. They are having issues with the merchant and are making this right. They said the new tracking and order number will be sent out in the next 1 to 2 weeks and they are also issuing a 5$ credit towards my next purchase. Very apologetic in the response email and are actively taking care of the issue. I raised my rating from a 2 to a 3 because that is customer service. Apologize, make it right, and ensure I will return. I'll update again as I receive my purchase.
I've had a similar experience as others. I ordered 3 mermaid blankets on Dec 3 and they said it would be delivered in 10 days. Today is Dec 22 and there has been no movement on my order since they entered it on Dec 7. My Christmas gifts are screwed! It took forever but I finally found a phone number and called because the automated replies are very frustrating.
Hi Dolores! We are sorry to hear your recent purchase was not delivered on time. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do out best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I still have not received a solution concerning the wrong item I was sent. Even though OpenSky gave me a polite response to my negative review, there has been no effort from them to correct the situation. I understand a "no return" policy. How does that equate to being sent the wrong item? BUYER BEWARE - you too may end up paying for something you did not order. Yes. I have proof they are in the wrong.
Hi Katherine! We are sorry to hear you have been disappointed with some of your recent purchases. Please continue to contact our Customer Love team as needed and we will do our best to help you resolve these issues in the best manner possible. We appreciate you taking the time to share your feedback with us, and hope that you will give us another try in the future.
I just joined as a seller after being a buyer for a few month. They have great support for new sellers and I hope that my glove shop, Gloves by Design takes off eventually. I sometimes think shipping is too high but hope that my reasonable price will also help. I know as a seller now that we are supposed to ship within 7 days. My items are handmade so this seems really reasonable to me.
Extremely poor quality of items and basically you cannot return and get money back with very misleading confusing customer service. Also I ordered the item from livingsocial but shipped from OpenSky and they both did not have any record of my purchase (even no order #) so that they were both not responsible for the return?! Stay away from both companies!
Hi Mariko! We’re very sorry to hear that you have been having issues with returning your order. Almost all items sold on OpenSky can be returned within 14 days of delivery. (OpenSky Return Policies: https://www.opensky.com/customer-support?article=2492115) We would like to look further into this issue and try to get it resolved in a timely manner. Please send us a private message with your email address and any other information you may be able to provide so we can attempt to resolve this issue for you.
Had my card stolen, ran up charges and could not get anyone to answer. The phone was on hold for well over an hour multiple multiple times. They turned it in on my credit report as no paid. Still to this day not gotten a hold of anyone to actually help me
I received a "reminder" email today that said don't forget about your $75 credit! I have never heard of this store. I will however not ever shop there due to the marketing scam in place. This is a horrible way to do business. They should have in small letters the details at least. This scam wastes peoples time.
Hi Darla! We are sorry to hear of your concerns with our credits. OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. It is certainly not our intention to mislead anyone.
I have been trying to get email responses or a phone call to check on an order I needed by a certain date. They are very hard to deal with and not prompt at returning emails. Would not order again from them. Sellers should not use his service and go to Amazon instead who has outstanding customer service!
Hi Michelle! We are sorry to hear you have had a difficult time contacting us. Generally speaking, all non-custom items offered on OpenSky must be shipped within 4 business days and delivered within 10 business days, but those estimates are often exceeded. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We look forward to assisting you further.
I ordered an item weeks ago. Never got it. Had to contact them and they're "having problems with the manufacturer". Ok, so I tried again... they said the product was delivered... never got it.
Plenty of other retailers around. Do not deal with these people.
Hi Debra! We are sorry to hear you have still not received your recent order. We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues of this nature which may arise. If you are still in need of assistance with this matter, please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I think the products and format are great, but Opensky pricing is ridiculous. Take any item, shop it on Amazon, and you'll find it there for one-fourth to one-half the Opensky price. Returns seem fine to me. Customer service seems fine too. They're just overpriced.
Hi Greg! We are sorry to hear you feel this way about our pricing. OpenSky hosts thousands of different shops and each merchant sets their own prices and, although that may be true in certain cases, it should not be true of our marketplace is general. We would never discourage customers from doing some comparison shopping though; that’s always a wise thing to do when shopping online, or anywhere else for that matter. In any event, thanks for taking the time to share this constructive feedback with us.
I did NOT "place" an order. I put an item in the cart to determine the final pricing - but never placed the ordered. Several days later a package shows up. They have my credit card information and used it! VERY UPSET
Hi Penny! We are sorry to hear that you are upset. We do no process orders unless they are placed by our customers. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you resolve your order issues.
First time customer-won't be the last! Items received were as described and shipping was lightening fast! Email were sent to inform me my products shipping journey. Website is a pleasure to view and purchase -
Thank you for a pleasant shopping experience.
My order that was supposed to be at my door within a week is still not here weeks later and I am continuously told OpenSky is "looking into things and will ship immediately." They give you the go around and when you call their customer service number you never get anyone on the line - I left my phone on speaker for over an hour and still no one answered. OpenSky is a horrible place to order from and I will never shop there again.
Hi Morgan! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops, and it may have been necessary for us to reach out to the merchant for further clarification on the status of your order. It also seems possible that you may have called the merchant directly (as opposed to OpenSky) based on the experience you described. In any event, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I can't remember dealing with a more deceptive and dysfunction company. I was just on hold for 44 minutes before they disconnected me as I was to return items and have my email address removed from their sight
Terrible deceptive advertising. Terrible customer service I can't too be done with them. I hope this review will save others from getting the shaft from them Good Luck
Hi Rikki! We are sorry to hear about your negative experience. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Also, you have at least 4 hours from when you make any purchase during which you can cancel the order through your Purchases page but, once the merchant has processed the order, it is no longer possible to cancel. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
My son ordered a necklace for my Christmas gift early to mid December which I received today 1/16/16. He contacted them repeatedly. I feel terrible that I put this item on my Christmas list, and he had such a horrible experience. Just what we all want us for a loved one to get their Christmas gift in mid January. Must agree with all the negative reviews, stay away from this site.
Hi Cindy! We are very sorry to hear that you did not receive your Christmas gift until the middle of January. OpenSky hosts thousands of different shops and any non-custom items sold on our site should generally be delivered within 10 business days, but there are admittedly delays on occasion. We understand that meeting ship time expectations is very important, especially during the holidays, and are actively working with our member merchants to minimize these occurrences. In any event, we appreciate you taking the time to share your feedback with us.
Warning! Customer service sucks-- takes days to get back with you as the only contact info on their site is email. I found their number and called them and their live customer service is just as bad. Apparently they blame everything on their 'merchant' and they take NO responsibility for anything being sold to you. On top of that they allow the merchant to change return policies after you purchase! It's a shady company with immoral 'merchants'. Save yourself time and money and just buy elsewhere. It's worth a few dollars more to not have to deal with a company such as this! I actually ended up ah I got to file a dispute with my credit card (and won!)
Hi Kelly! We are sorry to hear about your experience. However, we must point out that – contrary to the statement in your review – we do not allow our merchants to change their return policies for products after purchases have been made. We exert a great deal of effort into ensuring our customers have great shopping and Customer Support (if needed experiences), and it is unfortunate to hear we were unable to do that in this case.
I purchased two of these, the original one is working fine as far as I know but is not used frequently, the lightning charger on the second one lasted less than one week after being used daily. Checking the return policy shows a 14 day return period... so my thoughts are that this is really not a "deep discount" item but rather a cheap item made in China and the chance of it working for very long is extremely rare. My apple chargers work for years...
Hi Maryanne! We are sorry to hear that one of your charges has stopped working so quickly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we may be able to do to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I usually don't purchase from companies/websites that I don't know anything about but the products were great quality, ordering was easy and shipping was quick. I'm buying 5 more sets of the sheets because they were so perfect in every way.
Fly by night overstock reseller. Shipped the wrong item that I purchased on Walmart.com. No option to have the correct item sent to replace it. "Box it up and return it to us using the attached label and we'll issue a refund within 5-10 days of receiving the product."
This is standard practice. But the $9.44 item shipped in a plastic bag which was torn open in excitement of the product arriving. So purchasing packing tape, a suitable box and going out of my way to return it, without ever receiving the item I ordered... when THEY made the mistake is unacceptable in this day and age.
I got one for me and one for my daughter and we love them! So convenient to charge all 3 of my products at once, not hunting all over the place where there is an available plug! Smart idea. Thank you.
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Hi Amy! We are sorry to hear that you never received your order. OpenSky hosts thousands of different shops and we are always happy to help with issues of this nature but, in some cases (such as this one), we must be able to get help from our merchants to provide the ideal resolution. If we are unable to do so, however rare, our options can be limited, but we will always at least ensure you receive a full refund if an order cannot be fulfilled for any reason. Regardless, we congratulate you on your recent wedding and we appreciate you taking the time to share your feedback with us.