OpenTableReviews 318

Did not seek out OpenTable, the restaurant's reservation link hooked to it.
No text confirmation showed up, went to opentable site to verify the reservation, the chat bot went into a dead loop, never could get a live person.

I've been using Open Table for a number of years now and had not used it for a while now, because of covid and rarely going out since 2020. I am very disappointed that now we feel free to go out to dinner and find all of the points we had accumulated were expired! Do you have any idea how long it took to try to get to the next reward level? We were almost there! They promise bigger rewards the longer you wait to use points, but then they take them away! I should have just used the $10 option, but who knew covid would happen? They should have suspended deleting points ~ they should have understood what we were all dealing with these last 2 years! Open Table, you s@@!

Having login issue… change email… forget it, no help just "bots". Supposed to make life easier, forget about it. Got time to throw away… best app ever. Bottom line it's frustrating and I've only scratched the surface. Good luck!

Product is okay but their fees are very sly. They have a per person booking Fee of $2 per person booked via their open table network, depending on which plan you have. So you get charged their monthly fee and then a charge per person, what they dont tell you is when you add all your links into google their main one is sponsored NOT your affiliate link, so you get a bill that is DOUBLE. They claim they claim ignorance.
I then canceled my contract with them within their time frame, had a customer rep say that is all good to cancel and then get a bill for another month saying its in the contract, Well maybe tell me that on the phone
10/10 would NOT recommend.

I traveled to Seattle with my elderly parents last week. I made a reservation using Open Table for 6:00 at a restaurant on the water. After taking a rideshare to the restaurant from our hotel ($33 ride) we found that the restaurant was closed - and actually closes at 5:00. How does a "reservation company" make a reservation not knowing the restaurant's hours of operation? After scrambling around (on a Friday night) we found another place to eat. Very disappointing and unacceptable.

Not at all easy to cancel a reservation. And most times when they show no availability for a certain time slot, I call directly the restaurant and have no problems getting a table. They are a useless waste of time for the customer

Only way to resolve issue as Diner is by Live Chat. They have been unable to fix my account. It has been months!

I've dined almost 100 times using Open Table over a 15y period. At some high end places like Morton's etc. Easily spent in excess of $10K for those dining experiences.

However have barely accumulated over 10,000 Open Table points. By my math- each open table point equals one penny. Should be revamped to reward dollars spent. $1,800 tab at a high end steakhouse should be worth more than 100 Open Table points. Or $1.

That's it, that's the review. In the last few months Open Table has gone from being a relatively useful booking website/app to being completely useless. You effectively can't log into the website, and they've stopped sending emails to confirm reservations when you make them. So there's no way to confirm/double-check your reservation other than calling the restaurant. Maybe we should just all go back to doing that.

I received an email from OpenTable minutes after arriving at the restaurant confirming that we checked in. Hours later I get another email chastising me for not honoring my reservation. They gave me a guilt trip about the restaurant losing money, blah, blah. We were there! For some reason, this really pissed me off. When I called them out on it, they blamed the restaurant. It was OpenTable's fault. Get it together guys!

Horrible. Website sucks. Customer service completely inadequate. Restaurants should stay far away!

I'm in Canada and accumulated about 5,000 points. After jumping through a bunch of hoops I turned them into dining points. Then I tried to find a restaurant in the Vancouver area that accepts the dining points. Every one I selected was not participating. I contacted opentable to find out that they don't offer a filter in the search to find participating restaurants. After opening about 50 and getting the same message "this restuarant does not participate in the dining rewards program", I gave up. So in effect, using opentable has absolutely no benefit to me. I have removed the app and will no longer use this garbage.

I've used this app 3 times and 2 of them ended in unfavorable results. I guess is is supposed to be good for the restaurant and crap for the user. It asks - SPECIFICALLY - if you want a table, a hightop, the dining room, etc. You can pick ALL of these and confirm your reservation. When you get there, the restaurant can sit you wherever and tell you that you missed something on this app. Twice, I've been seated at the bar when I specifically asked for a standard table in the dining room. At one place, we were actually told we missed a setting at the end of the app that said we'd take a bar seat if we couldn't get a table. The app can tell you then and there if you can get a table, so why would this be the case? The app is crap and you're best to call the place you want the reservation for and make sure you take down the name of the person you speak to.

Open table is the worst app available.
It never works to book restaurants.
They text you verification codes that doesn't work.
Waist of time call the restaurant directly instead

During the pandemic, many of us were unable or unwilling to risk our health by dining in restaurants. Despite the pandemic, Opentable confiscated my over 2,000 points by enforcing their "no dining in 12 months = points will be voided" policy. If credit card companies and utilities were willing to help customers during the pandemic, Opentable should have extended the expiration period. Instead, they were stingy and short-sighted.

Made a reservation, ate at the restaurant, Ruth Chris Steak House last night and tried to contact them today per their instructions. Explained the whole stupid story on their chat, entered it and their automated response was to ask why I contacted them! No one ever available to speak with so no points after the aggravation! Deleted my App after having it for many years, Who needs this, I can call the restaurant myself!

Opentable used to be great. Done, get points, use points. Now it's a huge hassle to use points. You have to decide aheoof time where to use them, then they were declined so I called opentable at the restaurant and they said the lines were too busy so I could email them but you can't email them! Sooo frustrating! I hate the new way. So obstructive. Hunk of junk!