OpenTable

I have tried to book through opentable not once but thrice and it just does not accept any card of mine. I then requested help and I get a rather flaky email about how the "weather is in the U. S vs Ireland" instead of actually addressing the frustration. Further to which after a week of not actually answering my question, they ask me if they should close the ticket and when I say I am still unable to book a table on their site, only to be ghosted again.

Utterly ridiculous and such a painful frustrating platform! Especially given the times we are in.

Certainly hope there are far better online platforms there for ppl to book and actually earn reward points.

To begin with, in order to earn a $20 rewards, you had to dine at 20 restaurants - spending almost $2000 - in order to receive that $20 check - That's a $0.01 return on every dollar you spend! But at least, you had the CHOICE of where you wanted to spend that $20.

Now, OpenTable no longer provides a check. Instead, they have a list of restaurants that you select from, and then they provide you a $20 gift certificate for that one restaurant and you can't change it once you've declared it. It's tough enough to earn the 2,000 points and now this simply adds insult to injury.

Give me the $20 and I'll decide at what restaurant I want to spend it, not OpenTable. This new practice alone will make me slowly exit out of Open Table.

I have use the service almost 100 times to reserve. It works fine, sometimes the venue will call to confirm, usually no problem at all. On the other hand, I am unable to redeem the points. I live in a smaller city with only a few dozen restaurants on opentable and they accept reservations but do not allow users to redeem points or use gift certificates at any of those restaurants. I need to go to another city to redeem. It is even worse, as there are multiple steps and complications to redeem a certificates. 1) you must log on and request the certificate. 2) you must find the email response which might be in your spam folder 3) You must choose a restaurant which accepts the coupon, and 95% do not accept them 4) you must print out the coupon, and once you do it is only good at that restaurant and can not be changed. 5) I have not been able to use the coupon, but I hear that restaurants do not treat customers well when the coupon is used. UGH

We went to the Wellington recently. They were promoting a fish special. When three in our party ordered it we were told there were only two left. One of us then changed their order only to be informed there was only one left. We ordered a side that had the option of adding bacon, we did so but the side arrived without bacon. We also ordered a dish with pita bread for one of our party that cannot consume dairy. The dish arrived without the bread. When we asked we were told that the pita had dairy, that would be highly unusual. The poor service from the kitchen was accompanied by a 4% kitchen appreciation fee on our bill. A most unwelcome new fee especially given the service.

That's it, that's the review. In the last few months Open Table has gone from being a relatively useful booking website/app to being completely useless. You effectively can't log into the website, and they've stopped sending emails to confirm reservations when you make them. So there's no way to confirm/double-check your reservation other than calling the restaurant. Maybe we should just all go back to doing that.

Having login issue… change email… forget it, no help just "bots". Supposed to make life easier, forget about it. Got time to throw away… best app ever. Bottom line it's frustrating and I've only scratched the surface. Good luck!