I was sent an incorrect part and went to their online page to setup a return. It was one of the most frustrating experiences I've ever had. After a battery of questions they required the vin number of my car and a picture of the part to be uploaded. This is a ridiculous.process and I truly believe it's all designed to get people frustrated and just drop returning part. I would never purchase anything from them again.
I am still waiting on my refund from this company. I sent the part back on September 2. I gave a few extra days for the holiday. Now note that I did not get the full refund when I sent the part back the first time. Try to reorder with customer service again, only to get the same part again. This time I was told that the company that they were getting parts from didn't make them right. Your company should check and double check parts before you sip them. You are responsible for your company's errors. Why should a consumer have to pay anything, when the mistake is yours. I would like for someone from this company to contact me so this issue can be resolved. You are making your money ripping off the consumer by charging taxes and shipping cost, because from what I have read, your parts and service is POOR.
I was going to order parts for first time, but after reading your reviews, I changed my mind. I would rather pay more than having to deal with this company. I just had very bad experience wih CarID. They made me pay extra for next day delivery but never shipped the part. And when I read the reviews, most of people had the same bad experience
Will never buy from this company again. Ordered a part and fedex shipping shows it bouncing all over the country for over a week no where near where I live (I know these things happen and is NOT the fault of Parts Geek.) However when I call customer service to try to get more answers, I am told by a very rude man "It is not their problem", and before I can say anything else - he hangs up! Bad customer service, and I will be posting my experience on other review sites as well.
2 parts ordered, a bit more money and better quality. I received 2 different part numbers that totaled $23.00 less money on their website but I was still charged for the more expensive parts I orginally ordered. I was also held responsible for return shipping costs. Tried reaching customer service 3 times but the line was disconnected after being on hold for 15 minutes each time. Buyer Beware!
We ordered the wrong part and called and asked if they would exchange it and they said yes and would email us the mailing label. Well 4 calls later and they were given 2 different emails they could send it to we have received nothing. I dont know why they say they will exchange it if they have no desire to do so. Now I am stuck with a part I can not use.
Partsgeek.com is a scam. They will send you the incorrect part then make it hard for you to get a refund. You will eventually give up and write off the expense.
Do yourself a favor and avoid this bogus company. I wish I had.
They take forever to ship, they don't guarantee their products. The worst part is they'll send you the completely wrong part then expect you to pay for return shipping and a restocking fee! They are absolutely the worst company I have ever dealt with!
I paid them to ship my parts UPS overnight. I got half my parts over a week later and the rest was sent to the Post Office and I had to drive 20 miles to pick them up. Their service department said that they had no control over how parts were shipped even though they took my money to ship overnight. These guys are the worst. Don't waste your time with these unprofessional hacks!
I had ordered a part off Partsgeek.com to fix my car. I purchased through Parts Geek because of the price and selection seemed very reasonable.
But my problem is, I never received my part.
I contacted the shipping service (UPS) and the Parts Geek for a resolve, but alas, I did not receive one. It was their lack of customer service that will keep me from purchasing from them ever again.
They did not seem to care that I was out the price of the part + Shipping, or the fact that I never received what I had paid for.
Proper Customer Service would have been to help. They could offer the same part for half off or to replace that part OR anything to help offer a solution to the problem. I will definitely take my business elsewhere.
If you were willing to work with me, I would have happily spent more money with you, buying parts in the future, I would have given you a great review, AND my car would be fixed by now.
Overview
PartsGeek has a rating of 1.1 stars from 1,290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members