PartsGeek

Screwed me over. Ended up with PayPal balance to use up. Lost 5 EXTRA days. Specifically asked if parts are in stock. They lied to me. Also charge separate shipping on all items. Dishonest.

Placed an order for the first time from them my shipping address was correct but when I looked at the tracking number they had shipped it to Staten Island I lived in Massachusetts their address was totally wrong I have been waiting 2 weeks for my 30 something dollars back but they refused said that there's an internal investigation going on the lady and man that I talk to on the phone where rude and hung up I just want my refund I usually don't write bad reviews but they made me so mad I had to I should have stuck with RockAuto that the best but I figured I'd give these people I try and they screwed up

After nearly an hour on phone, order was billed to card and I was waiting on parts... next day I received phone call saying they need driver license photo to take my order off hold! Call my credit card company, card went thru, still my order on hold! Then wanted to know if I got email they never sent, sent it while on phone... The phone bill I sent wasn't enough... I forwarded my bank statement... This service had me doint things I never had to do in my life before to complete order! Thoroughly unsatisfied... Oy Vey

Part was reasonably priced, and arrived quickly, but was the wrong one for my truck. That was not my fault, the website said it was the right one. One of the main connectors at the base of the steering column was different from the one they sent me. Rather than fight with a return, I was able to use my old clockspring connector by cutting it off and reattaching it to the partsgeek clockspring by soldering and heatshrinking the 6 separate wires (color coding was close, but not identical, but location in plug looked similar). It ended up working, but was a PITA. My original connector is on the right in the pictures, the PartsGeek connector is on left and was a different shape.

Purchased a replacement exhaust for my 2012 Honda. I get a text message while sitting on my front step that the parts were delivered via FedEx. No parts or boxes to be found. I contacted FedEx which told me to contact the vender. After contacting the vender I received an email to contact FedEx. Back and forth with no resolution other than claim fraud on the company and request a refund through my credit card company.
STAY AWAY FROM THIS PLACE AT ALL COST!

Worse online company I ever dealt with. I suggest that if anyone wants to purchase anything from them, DON'T. Try to call the phone number they give for sales or customer support first. That will tell you everything. You will be put on hold for about 20 minutes and then you will get a recording that they are too busy and to try back later on, then it will hang up on you every time. You can never talk to a person. When you fill out a support ticket they might get back to you in 24 hours, but the answer to your question was not answered. Then you have to fill out another support ticket and wait another 24 hours. The same thing happens. I wish I paid a little more money for the parts I ordered, but with a reputable company. They sold me headlight assemblies for a car and both parking / signal lights melted and don't work after a few months of use. They melted within a month of each other. This is a fire and safety hazard. They do not want to know anything about it. Please stay away from this company and go with a better qualified online service.

WORST PLACE TO ORDER FROM, I CALLED FOR A FUEL PUMP FOR MY TRUCK THEY ASSURED ME IT WAS THE RIGHT PART THEY WERE SENDING LOW AND BEHOLD IT WAS NOT AS A MATTER OF FACT NOT EVEN CLOSE,,,, CALLED CUSTOMER SERVICE THEY ISSUED A CALL TICKET, SEND ITEM BACK CALLED A WEEK LATER TO FIND OUT WHEN MY MONEY WILL BE REFUNDED WAS TOLD 45 DAYS! RIDICULOUS TO SAY THE LEAST, THEY DO NOT STAND BEHIND THERE PRODUCTS AND HAVE COMPLETE MONKEYS AS CUSTOMER SERVICE REPS HORRIBLE CUSTOMER SERVICE HORRIBLE RETURN POLICY EVEN KNOW THEY SENT THE WRONG PART THROUGH NO FAULT OF MY OWN WOULD NEVER DO BUSINESS WITH THEM AGAIN BUYER BEWARE IF YOU ORDER I ASSURE YOU THERE WILL BE PROBLEMS WITH THE ORDER DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. IVE BEEN SHOPPING AND ORDERING PRODUCTS FOR YEARS ONLINE AND HAVE NEVER DEALT WITH A COMPANY LIKE THIS AGAIN SAFE YOURSELF THE HEARTACHE AND MONEY FROM ORDERING FROM THESE PEOPLE.

I ordered this part for my Audi Q5 on a Friday and had it on Monday! WOW! When they said 5 -7 days! The warehouse in MY state was closed, so they sent it from another one- GREAT!

Fits perfect and NO LEAKS unlike other brands, like DORMAN. A leak may cause engine damage or a loss of $50 in high dollar oil and a big mess!

Parts Ordered
2011 Audi Q5 Oil Filter Housing Cap Price: $35.98 Service Contract: $3.95 Qty: 1 Part #: SK*******

Sub Total: $35.98
Tax: $2.52
Service Contract: $3.95
Total: $42.45

This part save me $78 even with a 3-year warranty! The dealer gives ONE YEAR!

I got 4 YEARS by using my CitiCard Mastercard!

Be careful when searching because almost bought the first one on the list, which was more because it came from a different supplier but was the EXACT SAME PART! They DO NOT give the lowest priced on first.

One was $28.00 MORE at $64.98. Mine was $36.98

I PURCHASED A MANIFOLD FOR $388 AFTER 40 DAYS MY CAR WAS BACK IN SHOP SAME PROBLEM... BUT NOW IT WAS THEIR DEFECTIVE PART... I HAD TO BUY ANOTHER ONE RETURN BAD PART... OK GOT NEW PART IT WAS INCOMPLETE I HAD TO BUY A COIL KIT (THE 1ST ONE CAME WITH) WHEN I CALLED THE VERY NEXT DAY THEY SAID THEY WOULD REMBURSE ME WITH PROOF THE RECEIPT FROM MECHANIC... I SENT IN 3 EMAILS WITH IT THEY GOT IT AND NOW 3 MONTHS LATER THEY ARE SORRY BUT MY 30 DAYS IS UP! WHAT? OMG TERRIBLE DONT DO IT TO YOURSELF GO ELSEWHERE THEY SUCK!

I recently placed an order for some Autoparts threw the company i work for and for whatever reason they flagged it for fraud and refused to sell to me because i am an employee and do not have any bills in my name or anything meeting their requirements. I asked multiple times to have a supervisor contact me over the matter and the rep i was dealing with completely ignored my requests... THIS SITE IS A JOKE DO NOT SHOP HERE. They are a total waste of time!

Ordered a number of parts, sporadically arrived from various places, doesn't look they actually stock anything, just front for other warehouses. They shipped several boxes on a single tracking number, one box never arrived. They have no way to contact customer support, support emails go unanswered although they claim 24hr response. Other review sites recommend calling your credit card company and freeze the funds, they will either ignore the card company and you get a refund, or they will respond when they don't get paid.
NEVER ORDER FROM THIS COMPANY!