PartsGeek

Been calling partsgeek.com customer service and couldn't provide tracking info or if order has been shipped. Place order on July 21st and check again on July 28th but still no clue of my order.

Placed order on radiator that showed as in stock. Two days later I was informed that order was canceled because out of stock.
Obviously they have a very, very poor system.

Purchased a part i printed off what i ordered and when i recieved the part it was the wrong one, i submitted for a return process i had to pay the return shipping fees and then when they recieved the part back the did a refund minus the restocking fee i am out $50 dollars due to their screwup. I recomend everyone stay away from this site as it was the worst online puchas i have ever experianced and i do alot of online shopping and have never gotten the wrong part.

I recently placed and order for a power steering pump for my 2003 Mercedes SL 55 AMG for approximately $1102. 00. I created both a billing address and a shipping address, since I am out of town and needed my car repaired had the part shipped to my garage. I need the car repaired since I moving in 2 weeks. At the time I placed my order there was no obvious notification of any special rules for first time customers, the order was accepted Shortly after ordering I received an email that my order was on hold since I was a new customer they had to ship to my billing address or they could ship to the alternate address if I had that address added to my card. I responded and said I was ok with shipping to my billing address. I then received another email stating that I had to send a copy of my drivers license with matching address to my billing address since my order was over $500 I had moved and did not update my address since I will moving out of state shortly. Parts Geek will not cancel the order, although they immediately put a hold on the order, and could not have packed the order - reason listed for non cancellation on web site. They have processed the transaction and will send the order. I just want my order canceled and refunded my money in a timely manner I am not sure how this company has an A rating based on all the complaint.

This place is SCAM CENTRAL, with numerous BBB complaints. I tried to place my order in their website. One part, quantity of 2, priced competitively and BOY, did I learn the hard way why it's so cheap! I entered my payment information and all of the required fields — and yes, I did it correctly (I work in e-commerce and design these types of websites for a living) — but both of my attempts on different devices/browsers were unsuccessful. So, I reach out to chat and viola! They " completed my order", provided me with an order number, a shipping time frame and confirmation that I screenshotted. A full day goes by and I get a call from someone in India who tells me that they need my debit card information to take payment ($410 and some change). I told them I'd already paid, provided them with my order confirmation number and even pulled my mobile banking while on the call to explain the amount had already been taken from my account (not pending — CAPTURED). They said it hadn't and wanted money again. Luckily, I'm no fool and ordered the tires from a reputable 100% eBay seller with a tire shop in San Francisco. $50 cheaper per item ($100 saved) and they'll be here in 4 days with free shipping instead of the $26.95 this site wanted. Whatever you do — stay away. This will be my 6th eBay order for wheels and I should've stayed with them to begin with. It's not worth shipping 1-2 days quicker to even RISK IT with this "company".

I bought muffler from partsgeek 5 times. Three time of the 5 was from the website and always after 2 days for the three times of purchasing I receive cancellation notice due to part out of stuck. I also purchased the same part from partsgeek on Ebay. After a week my item was delivered but unfortunately the part was delivered elsewhere then for the fifth time i purchased from partsgeek the same item on Amazon and after a week my shipping status was item delivered and as usual my item was delivered elsewhere and for both times ebay and Amazon the track number that was provided to me from partsgeek was wrong and after i called the shipment carrier they confirmed that the tracking number i gave it to them which i got from partgeek was wrong address not my address and that happened from partgeek on Ebay and Amazon so finally here is what i think about partgeek.it is a fraud company and even if its real then the people who works in partsgeek don`t know how to list item and have no clue if its out of stuck before they list it and they also don`t know either how to ship items to right shipping address to the right buyer so i would say stay away of this company for 5 times they failed to send me muffler.

I ordered a part from them. Wasn't correct part. They sent a RMA & return slip First Class USPS, just to find out that the item was over the shipping weight classified for first class. $60 part plus $40 shipping cost and still NO REFUND. Got a hold of customer service just for them to lie & say it was sent to my bank & the bank had a hold on releasing it. Needless to say I WILL NEVER USE THEM EVER AND I HOPE THEY GO OUT OF BUSINESS

Ordered a large order of parts for a Jetta TDI and part of the order was lost by FedEx, I advised FedEx of the problem they investigated the issue and approved the claim I was advised by FedEx the procedure was for Parts Geek file a claim with FedEx and they would pay it and then Parts Geek would replace the items or issue a refund to me. Parts Geek refused to do anything at all. These people are 100% thieves, do yourself a big favor avoid at all cost and if you need a online parts source go to Rock Auto on the rare occasion there is a problem they will take care of it!

I am writing this review on behalf of my husband. He purchased a dashboard from Parts Geek. But I guess he should've read the reviews and checked their return policy. This website gives them a 1.3 and their website has reviews at a 4.5 (that's a lie). Of course the dashboard didn't fit and he needed to return it. After looking into their return policy, this is what they have on their website: "We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer." Ok. Fine. So when he purchased the dashboard their shipping cost to him was $65. So we thought it would be around the same price. No. I went to FedEx and the cost to ship the dashboard was $234 which is how much he paid for the dashboard including tax and shipping. He didn't do like I said and wait to see how much shipping this first one would be and ended up purchasing another one they claimed would fit. Well they sent the same exact dashboard so of course it didn't fit. Now he's out of $234x2 which is $468. And it costs the exact same price to ship back each box. So shipping it back would cost $468. I stopped by the post office to see if the price would be cheaper and they wouldn't even ship it at all because it's too big. Seems like a scam to me. They got $468 from my husband and it costs $468 to ship it back. So even if he sent it back for $468 he'd be getting reimbursed for the shipping he just spent. Not even the product. Ridiculous!

I was sent the wrong part for my BMW and when it was proven that the part was not to spec and would not fit my car they told me I would get a call tag.

When I called back a week later they said the guy that told me he was sending out the call tag does not work there any more than I needed to send pictures of the part and I showed why the part was wrong they said yes we know it was their fault and would send me an email with the call tag on the part.

It is now 45 days into this mess and they still have not sent the call tag or responded to an email sent on the matter.

Still waiting for that email or call tag that was promised on 4 different phone calls that seem to have new employees answering the phone every time.

Since then I have filed a complaint with the BBB in the state they are doing business with. www.partsgeek.com dragged the return out long enough that I could not do a chargeback on my card.

Reason of review: Not as described.

Monetary Loss: $65.

Preferred solution: Full refund.

I didn't like the Whole thing. I would not suggest this website to my worst enemy.

Buyers be aware, do not buy from partsgeek they advertise parts and they do not have it, wasting time and money to costumers, if your car broke down do not buy from this company

I purchased a repair part and realized I didn't need it and contacted them for an RMA # which I received and put on the box I had not opened to send back at "MY EXPENSE". They received it 15 June, I contacted them 26 June and it hadn't been moved to the warehouse for "INSPECTION". Here I am at 6 July and sent them another message as to when am I getting refunded? I am working on my own vehicle to save money, at this point I should be drawing interest for my long term investment with these people!

Don't bother ordering from this site, they will take up your time and money without any progress on the order. They cancelled one of my orders, I called them and they reordered the part, later that day they cancelled the order they had just made earlier to rectify the mistake. I called customer service, which seems outsourced and they put me on hold to find more details and then hung up on me. Now the third call and another hold period, they couldn't give me a refund, said they could send an email to support staff, but they don't really communicate with them. They offered to order the part again, but couldn't give assurance that it wouldn't be cancelled nor could they do the order without my payment credentials, which I had given twice already. They said they could order the part, but it would be a different part number, but couldn't explain how it would be a different part number and still be the same part. All in all they recommended that I just keep one part of the order, that doesn't do me any good as it was a two part order. After 3 calls and close to an hour total, I will never do business with partsgeek again and suggest you don't waste your time or money.

I have over the past 7 years been dealing with Parts Geek foe some of my parts for a 7 series BMW that is 21 years old, so it needs a lot of repairs. Lately they have been rude over the phone for just simple questions and they did send me the wrong part of which I had trouble sending back. I had also purchased a alternator 2 years ago of which it stopped working so I had to purchase another one and when I emailed them requesting an RMA number so I would be able to return the old core so I can receive my deposit back they never responded as I have sent 2 more emails and tried to call them, but, their phone is now disconnected.
I will never do anymore business with them again and will do whatever it takes to get the word out to try to shut them down and contact whatever government officials there are to make it happen.

I just wanted to add that everyone needs to take action against company's like this now days because times are very tough and expensive. I lost my job last year due to COVID, it took me a couple years to get it because I am disabled and am unable to just get any job, so now my car is breaking down a lot and companies like this are selling defective parts, wrong parts and will not refund money that is yours while they continue to get richer... I had an interview coming up that I could not get to because the alternator that I purchased from Parts Geek stop working on my way to the interview and now I am still looking for work again.

Sincerely,
Ron Carter

I just wanted to add

We will never purchase from Partsgeek again and encourage you to take your business elsewhere. To return a package, YOU must pay shipping. I paid $82 to ship something back which was ridiculous. On top of that, I was refunded on the WRONG part and it took... 2 weeks to get this resolved. Multiple phone calls, TERRIBLE WAITING TIMES! I'M TALKING LIKE 20 MINUTES to be connected with someone, only to be connected with multiple service reps (despite being given "direct extensions" (that's a lie), all saying in regard to refunding the wrong part that "we need to check with the warehouse so call us back tomorrow." Warehouse story is the same. Note for future people: please ask for the manager. I finally got this resolved only after talking with the manager.

Please please please do not use partsgeek. Their customer service is horrendous. Worse yet, the service reps don't believe you... i'm trying to explain to them that the part you refunded me for IS IN THE CAR so it's impossible i sent that back. Their reply "well the warehouse said"... it seriously took a manager to get the warehouse to take a picture of the inside of the box to confirm I INDEED WAS CORRECT.

NEVER shopping here again. Period.