PartsGeek

I ordered a Part on Parts Geek's eBay's Website. After Realizing It was the incorrect Part For My Jaguar Frank From Parts Geek Refused to Cancel My Order after 10 Minutes Placing it, And No one is getting Refunded after the returned Item is Received. Here is My Response to Franks Bull$#*! Message on eBay telling me it already has left the Warehouse:

Frank
YOUR Full of $#*!,
You Think I am Stupid,...
No Label has gotten even close to a Package and will not until Monday or Tuesday
I AM GOING TO ASK YOU ONE MORE TIME...
PLEASE CANCEL MY ORDER.
AFTER SEEING ALL YOUR NEGATIVE REVIEWS with GOOGLE and on eBay.,,
I Called eBay and My Credit Card Company and Reported All That Information.
700 Negative Reviews on eBay in one month and over 2,000 1 Star Negative Reviews in 3 Months on Google...
My Credit Card Company and eBay has started an Intensive Investigation after seeing all your Company's Negative Reviews along with how your company has been conducting business.

This is your Last Chance before eBay Removes your Company from their website... CANCEL MY ORDER NOW!

Best Regards

I ordered parts through online prompt. The brake rotors were 5 mm larger and would not fit under brake caliper

Bought timing kit, had it installed by ase mechainics, it broke in a few weeks, they said not my problem

Be very careful with Partsgeek. Sometimes the image shown is not what you will receive. The image showed 2 but I only received one. They said tough.

Waited over 2 weeks for the parts, was sent wrong ones after providing my vin #. I Had a hard time shipping back after going to several fedex because the boxes they were packaged in from them have a hazardous label because it's supposed to come with fluid that this company takes out before they ship to you. They received the parts back and did not refund me after waiting a week, once again had to waste my time calling their horrible customer service. After several attempts through emails and calls again I got a partial refund, then once again several calls and emails… I received a partial refund for $177.05 I was told they gave me a full refund which I did not. Parts were $354.09 and I got $177.04. I finally called my bank but it has been nothing but aggravation for over a month. Ordered parts 1/06 and it's now 2/17. I will tell everyone I know about them and let the better business bureaus know too. Never had such a bad experience in my life with any online company. Whenever you talk to customer service they do nothing! They say they have no way to contact the warehouse other than email and everything has to go through them, then you get you will get a response between 24-48hrs and get nothing. This company is a total scam!
On top of all that they took my money day 1 when I placed the order they sent me a email saying I needed to send a copy of my driver's license because of fraudulent orders, after I sent that 2 days later get another email saying they need a picture of a bill with my name and address. Both of these emails I had to wait 48 hrs upon them receiving them before they would ship the parts. I should have cancelled the order right then but they told me it would be up to 14 days for my refund.

Ordered a radiator and installed it. There was a crack in the radiator near the drain plug. I went to a local vendor and bought the part and installed it. I followed the return intsructions from Partsgeek website and waited for a shipping label - a few days went by and recieved nothing. I called Partsgeek and was hung up on 3 times. I called Partsgeek the next day and asked to speak to a manager. The woman i spoke to told me to take pictures of the radiator and sent then to *******@partsgeeek.com and that he would get back to me with additional information and would also be sent a shipping label. 4 days went by and nothing from Partsgeek. Below is the email sent to Tony at Partsgeek.

Hello I'm trying to return a radiator that I received from partsgeek. After installation I discovered that there was a crack on the plastic of the radiator near the drain plug. I had to remove the part and replace it with another radiator that I bought from a local vendor.

Could you please assist me in returning this part? On 5/5/20 I' submitted the support ticket on the website and now have an RMA. At this point in time I am waiting for a return label.

Thank you very much for your time and cooperation.

They probably can't respond to your emails because they LOST on appeal of a lawsuit filed by another online autoparts company in California (USAP aka U.S. Auto Parts Network Inc) against PartsGeek and their owners. They are up to their neck in legal fees that they thought would be paid by USAP when USAP lost the original case, but NOW that decision has been reversed and PartsGeek has a large legal bill to pay since they LOST. Below is a link to the court case. It's a long read but shows how this company is quickly spiraling to a bankruptcy appearance. http://www.gpo.gov/fdsys/pkg/USCOURTS-ca9-10-*******/pdf/USCOURTS-ca9-10-*******-0.pdf

I had great hopes for this company as it was recommended to me by a friend.

They sent the product that I was asking for, but it ended up being the wrong fit for my vehicle so I had to ship it back. No problem right?

Enters the HORRIBLE customer service. Not only did they close out my support tickets WITHOUT it being resolved (they decided for themselves whether it was resolved or not), but they are making me wait 7-14 business days (that's 3 weeks!) for a refund since they received my part back. PLUS they made ME (THE CUSTOMER) pay for shipping! For their mistake! How disappointing.

What poor business principle and customer service. You should cover the cost of shipping if a product sent by you does not fit the vehicle or is incorrect.

I will NEVER use them again nor will they EVER get recommended by me to another person. This is a ridiculous amount of time to process a refund. It should be THE SAME DAY YOU RECEIVE THE PRODUCT BACK.

That is how frustrating my experience as been with them. DO NOT USE.

No exchange for defective parts, only a refund that takes for ever. Return is at the buyers expense.

I ordered (2) parts through their online service and their site duplicated my order. They charged me twice and sent me (2) of the same items as well as (2) times the shipping. When I saw the duplicate charges on my credit card, I called to let them know that they duplicated my order and that I only needed one order. The customer service person told me to just refuse the second package and when they receive it back at their warehouse, they would refund the money. That's pretty funny because since I didn't need to sign for the package, I had no idea when the package was being dropped off, so I wasn't able to refuse it. Nonetheless, two packages were dropped off at my front door.
I called this morning to let the company what was going on and the Cust Serv person told me that it was MY FAULT there was a duplicate order and that I could send back the items for a refund (of course I would have to pay for the return shipping), but they wouldn't refund my second shipping charge. After I told him that not refunding my shipping (when it was their fault) is not good business, he hung up on me! Now I have duplicate parts and I am out extra money for shipping costs! That is completely UNACCEPTABLE!

First off, I own and operate a three man shop in a small community so we purchase parts from many different local and order/ship places. Stay with me here, read on please, I needed a radiator and charge air cooler for a large Ford truck and was having a problem tracking down parts so I end up at parts geek. I have never ever, ever dealt with such a jackass company in my life. My business has a post office box for mail and billing, and we have a physical address to ship to. These A holes, after two days decide nope, we ain't going to send the parts because billing and shipping address are different. So you basically cannot talk to a person and straighten anything out,, email them, and maybe they will respond. Anyway I have to change my address on our company credit card of 15 YEARS. To match our physical address then my cc company had to get a hold of them for a three way call sit on hold forever. Finally they decide to ship my parts. Then comes the real rub, THEY MAILED MY PARTS TO MY ORIGINAL MAIL/BILLING ADDRESS and guess what, mailing 120 lbs. in a big box your parts become damaged junk.

First, let me just start with saying they sent incomplete tracking numbers for 5 packages. I only received 2 in a shipment marked "2 pieces" and couldn't not track the rest with Fed Ex because ALL of the packages had the exact same tracking number that was emailed to me from PartsGeek shipping.

If you have a question, you can only fill out an online form. ONLY ONCE. (they link it to your email address) You cannot talk to a human.

I ordered, among other things, control arms with ball joints for my Element. (They arrived 2 days later - Fri nite before my Saturday install appointment)
PartsGeek catalog clearly states "Features: ball joints and bushings included for a complete installation, saving time and labor (where applicable).
Guess what? No ball joints! I was already at the shop for scheduled repair and had to pay for ball joints. Was totally stuck with car half apart.

Parts Geek response:
"None of the control arms for your vehicle come with ball joints as the vehicle manufacturer only sells the ball joints separate so that is how they come in the aftermarket. The listing stated with ball joint and bushing(where applicable) but it's not applicable for your vehicle since they are not sold that way."

Say what?!?! "Not applicable"? NOWHERE on the description or website is there a list of applicable vehicles. Honda Elements really DO have ball joints. I promise!

You can go look up the part yourselves:
2003-2011 Honda Element Control Arm #W*******636. It clearly states "With Ball Joints"

What a bunch of SUMBAGS!