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Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Worst customer service ever.
Money held pending review for weeks. Card blocked without reason - was forced to pay $40 for expedited shipping via DHL.
Was a faithful customer for 2 years and referred a lot of friends there. My mistake. Rest assured, Payoneer, I will get my $4000 back one way or another. If it comes to that, I will see you in court.
Tip for consumers:
Make sure you stay away.
Date of experience: April 10, 2017
Payoneer has made my life so much easier. When something happens their customer care is ready to help you, fast attention and very professional, definitely a great option to receive payments from the US and be able to withdraw in my native country.
Date of experience: June 6, 2018
No issues with any payments, maybe 1 payment got delayed once but it did not happen again. The thing is the customer support. Your customer is your bread and butter. Please exert more efforts to keep them. If it can't be done then it's sad. Good luck tho.
Date of experience: May 25, 2021
Dear Vregon,
Thank you very much for sharing your review. We are happy to know that your issue has been resolved.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
If you need further assistance from our side, please reach out to us via the support center using the link below and we will be more than happy to assist you.
https://paynr.co/3bVwQOq
Best,
Sebastian from the Payoneer team
Jeffrey was awesome. Very helpful and polite. I will recommend your service to friends and family. Funds are immediately available to me when transferred from Airbnb. I'm looking forward to a long time business relationship with Payoneer.
Date of experience: June 7, 2018
I first registered in October 2018. Now it is March 2019 and still no progress.
The biggest issue I had was that the support/help service does not reply at all (wonder if it even exists), even after more than 5 messages with pictures to try make them understand of the problem I have.
I tried everything but nothing worked.
It has come to this that I must give the lowest score on business review.
Best to stay to other services that actually reply to their customers and know how to help. Really disappointed!
Date of experience: March 27, 2019
Dear Aljaz
We are truly sorry to hear about your frustration and thank you for contacting us about the approval of your account.
We understand your disappointment however, using your details, we could see that your account is already approved. In fact, it was approved as soon as you have provided the correct bank details. We could see that at the time, our support has been communicating with you until you could provide the necessary document. Right after that, you also received an automated email stating that your account was approved.
Please note that the card is not the first option provided to access the payments you send to your account, the primary option is the direct bank transfer. The option to order a card becomes available on your online account once you start receiving payments from companies through the Global Payment Service or companies we work with in partnership.
Please know that if you have any question, you can always contact our support by phone (1-646-658-3695) email or via our social media platforms by sending a private message on Facebook or Twitter.
Best,
The Payoneer Team
I do not recommend Payoneer. The bad reviews are TRUE. I still have not received my money from September withdrawal. They said there was something wrong with my bank details suddenly. Which is so weird because ALL my other previous transactions were successful. But now that it's a big amount it seems like it's taking forever to get to me. I just hope you don't scam people. :( I trusted this company for a year. I want to file charges against them if they do not give me my money!
Date of experience: October 12, 2017
Payoneer offers great service. I love what they do and how they help many independent consultants. However, their policies are the worst ever! Ask any of their employees and they won't know why certain policies are there except that it's company policy. You can have money in your account, but can't pay out to anyone until you make an unknown number and transactions! They also want you to use freelancer services like Fiverr. Well, apparently not every freelancer uses those services. I will say this: Payoneer is currently functional because there is no alternative for many of it's users. The day an alternative shows up, Payoneer will go out of business.
Date of experience: October 19, 2018
I've been using Payoneer since 2015 to receive my earnings from online freelancing work and I have never been disappointed with Payoneer's service. I can guarantee you that they provide the best exchange rates to local currency compared to other money transfer platforms.
Date of experience: June 19, 2018
Purchased a watch which requested payment thru Payoneer. Seller never delivered the merchandise and Payoneer has been somewhere between useless and totally negligent in getting a refund from THEIR merchant. In my opinion, they're running a scam operation and should be avoided at all costs. They do NOT run a reputable company. Be very aware before you deal with this outfit.
Date of experience: June 15, 2017
Hi Ronlad, I am sorry to learn about your experience and I am happy to look into it. Please see my PM.
I registered an account a month ago and submitted all required documents for verification, 2 weeks later still no approval. I thought maybe documents were not delivered properly, so I submitted all documents again. A week later still no approval nor sing of life from payoneer.
I decided to to send them an email. Received auto-response:
"Your question has been received. Your inquiry is important to us.
Our staff will contact you within 3 business days."
4 days later still no response. Looks like Payoneer stopped operating... or they're just that bad.
EDIT: Even more negative experiences after account approval.
Date of experience: May 6, 2016
Hi Dan, please see my private message to you.
We have a small business in India and so collection from overseas clients presents some challenges. That is when we got connected to Payoneer through one of our client management platforms. We find that their services have been setup well and they work smoothly. The support team also does a good job
Date of experience: April 21, 2021
Since I opened my Payoneer account, I've not encountered any issues. I'm able to receive my earnings from the various freelance platform I work on seamlessly.
Also, the customer service is top-notch. They respond to your enquiries and provide swift resolution within the stipulated time frame.
Don't hesitate to sign up today!
Date of experience: April 23, 2021
My experience haven't been exactly what I expected. At start this seemed like to be faster and better than any other payment processor, but after a few transaction it started delaying my payments. Infact their Moto of payment on 5th business day started seeing like a hoax when they kept my payment under review for 5 business days and still haven't processes my many other payments. But the best thing about this is their customer support services, the people are gentle, polite and undertake your concern seriously and help in any way they can. Although it delays payment it keeps people assured that everything will be sorted out.
Date of experience: September 11, 2020
Almost getting frustrated with my issues unresolved for quite some time, but here comes an agent named Donna who offered her assistance willingly. My concerns have been addressed properly with her and I was in bliss for getting it resolved finally. It's really good to know that Payoneer is doing its best to help their customer.
Date of experience: April 10, 2021
They are utterly useless and complete time wasters. Pretending to be 'secure' by asking a bunch of stupid information (provide us your website and social media profile... What on earth do you need those for?). This does not make you secure, it just make you scammers. Still waiting for payment. Have contacted customer support 5 times now and every time the answers have been more useless than the previous ones. Their live chat support works once out of 3 times and they take 4 business days to reply to emails! 4 business days! That is absolutely outrageous! Don't waste your time! Plus they're not that cheap...
Date of experience: June 13, 2017
Hi BM, I am sorry to learn about your lack of satisfaction. Verifying your account is important to protect your funds and ensure their safety. To you look in your case and see if I can help, please see my PM.
It's been 4 years I am using payoneer. Their services & support is very good. Specially the mastercard. Firstly my father was using & couple days ago i verified my own account. I recommend everyone to use payoneer & apply for a master card. It will take care of so much pain buying from international stores.
Date of experience: January 22, 2021
I've had nothing but positive experiences in the two years I have been using Payoneer to receive payments from my international clients. I would highly recommend to any contractor looking for a quality alternative to PayPal.
Date of experience: August 1, 2018
Fees are too high + my money disappeared... It was on pending status for some time (small amount from freelancer.com) and now after a year or so it just vanished... Small amount like 50 $ but still money... Very very bad platform... Also hard to get help,
Date of experience: December 13, 2016
Hi Not, I'm sorry to learn about your lack of satisfaction from our fees and payments. I'm happy to help out, please see my private message.
I attempted to verify my account a few times and called customer support thrice.It was disappointing when the representative said that all my documents should be alright but then l received an email saying that your document is not accepted. Submitting a document when you are living outside your country is a bit confusing but l figure it out.
I am happy that my account already been approved.
Just a suggestion, if your customers has many declined attempts to complete their requirements, a courtesy call maybe very helpful other than that Satisfied customer here.
Date of experience: March 30, 2021
Dear Jose,
We are more than happy to have you as our new customer.
We sincerely appreciate your feedback. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Thank you for your understanding and cooperation!
Best,
Anna from the Payoneer team
Payoneer is one of the best platforms I know for receiving funds online, but I am not really impressed by the way they doing verification is making it harder for us living in a country like Nigeria to open an account let alone receive funds. But overall he site was great
Date of experience: June 25, 2018
They are doing quite fine with their services but the demands they placed on accounts for verification of account is taking ages to achieve. I am practically considering diverting to PayPal cos I don't think I can stomach this nonsense any longer
Date of experience: June 18, 2018
Various avenues were explored. Now awaiting "Clearance of Blockage " the representative was to clear the obstruction then advise me accordingly.so I may complete my sign-up and add my business read to receive income as generated!
Date of experience: October 30, 2018
The agent is very polite and patient for all of my questions! I can' say more things but it was really helpful to talk to an agent than searching by yourself. Thank you so much payoneer for making the support well trained!
Date of experience: June 13, 2018
After two years of using Payoneer, and having regular, decent transactions, Payoneer blocked my account two months ago, without any explanation or given reason. Every attempt I've made to figure out what has happened, on live chat, ended unsuccessfully, with an explanation that they will contact me by mail. In 2 months I didn't get any e-mails from them, and I've contacted them on live chat about 10 times. The last time I've contacted them, they disconnected me before I even got a chance to ask them what is happening. I still have 200$ on my account, which I cannot withdraw. It could have even been more.
I want to use this opportunity to warn all the people in the world to stay away from Payoneer, and all of those using it currently, to stop, because they can, apparently, block your card without any reason, or explanation, just like they did to me!
Date of experience: October 12, 2015
Got a feeling that your customer service people are very eager to help. The key problem was at the step of getting a verifying code via mobile phone. My personal experience was that "30 seconds" was too short for someone who's inexperience and not smart enough like me, in particular when the authorized mobile phone is not belong to me, and waiting for message to come has already taken some 10 seconds! Wonder if such timing could be modified a bit!
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
Dear Catherine,
Thank you very much for your review. We regret to hear that you and your payers experienced these inconveniences.
Our research and development department has been notified of your feedback. We are constantly working on improving our system and deeply appreciate your suggestions.
Thank you for helping us grow!
Best,
Anna from the Payoneer team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Ivan, I am sorry about any inconvenience that you have experienced. Please see my PM, I would love to help you out.