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Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I still haven't been able to process my first payment. Responsibility on that is both on me and Payoneer - I have not met requirements for validation of some things, while on the other side when provided insufficient data, there was no input why data is wrong, while data actually was almost good - which got me confused completely. But after a call to the service I cleared all out with some great help from agent there. I reached to chat agents 2 days earlier and first time got disconnected due waiting for agent and in second try got nothing useful from that chat.
So I would say - service is excellent, but line of communication in exception cases should be better on site itself so there is no need for support agents to intervene.
Date of experience: September 21, 2018
Hi there
This is regarding my transaction I have made yesterday 1st of July 2021. As of urgency we have send via Payoneer. Now already we have paid the payment via cash by our China agent.
Could you able to cancel this transaction. If not it will paid two times to them. Also we can get return from them.
Please look into this matter urgently and do the needful accordingly.
I need your support on this regards.
Thanks in advance
Date of experience: July 2, 2021
I just wanted to renew my payoneer card and they started to ask me for official documents of id, address verification etc... I sent them millions of papers but still can't make them believe that i'm real. Maybe they just don't want people from some countries... I don't know what their problem is but my problem is their verification center. They obviously can't decide who is real or not. Anyways i'm fed up with them... Just want to warn other potential users to be ready for something like this...
Date of experience: October 1, 2020
If I have any issues at all the staff is well trained to explain everything. They are very polite and professional. I usually get through easily and quickly. I've been with Payoneer for a few years and I don't remember having to complain about poor service.
Date of experience: June 6, 2018
It is taking 2 weeks to get an answer from their support and to make approvement of any document.
The same passport, that was approved a few times years ago now needs a review and 2 additional improvements by other documents. Why there is a need of utility bill sending to reissue a card?
I tell you why. They want to give us credits. This is all about it. I have an email from them today which offers 100 USD in advance.
Tip for consumers:
Use Paypal.
Products used:
Prepaid Card
Date of experience: February 16, 2021
Dear Anikienko,
Thank you very much for sharing your review.
We understand that you are unhappy with our verification process. We are very sorry to hear it. Please be advised that Payoneer is a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. If you are experiencing difficulties with providing a utility bill, please kindly consider providing one of the following documents:
- a copy of a recent bank statement with your name and address on it;
- a residence permit card;
- a rental agreement.
Please also note that since Payoneer is not a bank, we are not offering any loans to our customer. At the same time we have a Payoneer Capital Advance service, which is a working capital solution that provides you with an advance on upcoming marketplace earnings. You can find out more about it from our FAQ: https://paynr.co/38zG3rV.
We truly value you being our customer. Thank you for your feedback that is helping us grow!
Best,
Anna from the Payoneer team
I have received over $10,000 USD with Payoneer. I make them earn. But at the end of the day, they disabled my Global Payment Service for no issue or any reason. This makes me to hate Payoneer for such bad behavior.
Date of experience: October 9, 2018
It was frustrating at first coz i wasnt aware that there was a timing when calling pioneer only 14:00 Philippine time but then im glad that the rep attended me was able to provide what i needed and fixed my problem
Date of experience: September 17, 2020
Word of caution to those working for Appen on one of their many projects--this company uses Payoneer to process payments to your bank accounts. While this sounds all good and well, be advised that you will most likely get asked to send your W9 forms twice, have bank statements or voided checks sent to confirm that your routing and checking numbers are correct (even if you damn well know that they are) and have them deny paying you because they've determined that your checking and routing numbers are "invalid". It's complete and utter BS. I've had nothing but the run around from them and I've been working barely a month so far. That is way too much time to spend getting your account set up for simple direct deposit transactions.
They seem shady now that I've been through this. Beware of this horrible company! Go find work with a company who uses a tried and true banking system and not these clowns.
Date of experience: January 24, 2017
Overall, I am using Payoneer since 2017.
There are very high fees to be paid using Payoneer card.
Now my problem is that Payoneer is really inconvenient for what is offering, not only monetary but also the process.
A utility bill used to verify the delivery address, a DHL label used to receive goods from all over the world is no longer valid. I must show the ID card with the delivery address on it and this must be not older than 3 months. A government ID is issued every 10 years and the delivery address is not on it. Banks are closed to use a bank statement. So it is really complicated. I do work 16 hours per day and in the end of the day I do not have that time to run behind the unreasonable requests of Payoneer.
Tip for consumers:
Find another way to get your money they can cancel your account anytime without further notice and your money are gone forever.
Products used:
Prepaid card, Online payment. E-wallet.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2021
Dear Zhaklin,
Thank you very much for sharing your experience with other customers. We appreciate that you took the time to write a review. We are so sorry to hear that you've had difficulties with your Payoneer account verification.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. We are very sorry that you have experienced these inconveniences but unfortunately we have to request these documents from the customers who are using Payoneer cards to comply with the requirements of law.
Please be advised that if for any reason you can't provide a valid document to keep your card active, you can still use your Payoneer account effectively. You can easily withdraw your funds to your bank account form Payoneer instead of using the card. Here you may find more information on how to use our Withdraw to Bank service: http://paynr.co/376wemt
If you have any further questions on this matter, please don't hesitate to contact our Customer Support or respond to this message.
We are constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
I ordered for my prepaid card a while back. The first one never arrived and I had to order another. I then received 2 cards on different arrival days with the same number. Efforts to change it have not been fruitful.
Date of experience: June 1, 2021
Conversation was good, now wait for the next work. I'm very happy to talking with customer service. They're understood my problem about receiving Payoneer card. I hope that will be solve next working days. Again thank for good cooperation. Thank you
Date of experience: December 29, 2020
I feel very happy using Payoneer. I believe it is the best way to get paid. Specially as a freelancer. When doing business you know that you have peace of mind that they be there to assist. Great customer service experience.
Date of experience: July 16, 2018
The queue was not much long but it took some time. The live chat went smooth but the replies were little bit slower. The overall experience was nice. I would like to try more features they can offer in the future and may be give full 5 stars if. Recommend!
Date of experience: August 30, 2023
I needed some special paperwork to get things going with another party and it was organized for me in the very following minute. I am SO impressed! Thanks... for people living outside the USA, it's often a real hassle to be understood in the States. You can rely on Payoneer!
Date of experience: July 26, 2018
I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.
Products used:
Credit card
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Useless, full of sh*t, all canned respond, act as if they provide you service in your country or area, but they have no idea about the local rules or regulations, there goal is to get you fill your account with money, but never allowed to use or touch your money. They demand you send them proof of address and want copies of your ID, passport, bank statements, utility bills, basically all your life and even your rental agreements, title of ownership and in the end they say not sufficient proof, thats besides all the hidden and outrageous fees taken from your money. Big F- fir this $#*!ty company, searching for a better genuine real one. Please be aware especially those who live outside the US. Takes for ever to answer you back, calling them is useless, no body to take your call and your money remains stuck with them and good luck if you will ever see your money again
Tip for consumers:
They will make you feel you will have complete freedom to use and withdrawn money from your available balance with a card that when it expires, dont even dream in getting a replacement besides the insane fees and hidden cost and bad currency conversion rates. Becareful every one.
Date of experience: September 15, 2020
I could not be happier with the global solution Payoneer provides for a stress free banking experience. Their customer service is top tier, it's simply unmatched. If you're not a member, what're you waiting for?
Date of experience: December 20, 2019
Card holder for years. Customer service is nice but the service level itself is increasingly bad. Cards get rejected by sellers and utility providers, but the transactions are booked and then you have to wait 10 days to get your money back. The feedback form from Payoneer had a limited number of characters but didn't say how many, nor did it say how many was I over the limit. This makes giving feedback extra hard. If you don't care about customer's opinion, don't ask for it.
Date of experience: March 25, 2020
Payoneer is nice - had a small issue at one point - money got stuck (hence the 4 out of 5) somewhere - took them about a week or two for them to fix the situation but they were really helpful and managed to do so. That only happened once and I've been using their service constantly for about 2 years, with a lot of money being transferred so overall, a good company.
Date of experience: June 28, 2017
Hi Vald, I am sorry to learn you have experienced issues with your payment. I'd love to look into this, please see my PM.
https://www.sitejabber.com/reviews/www.payoneer.com
If I went by the complaints from your customers on this site, I would definitely not have anything to do with payoneer.
You MUST keep your customers happy, or at least resolve issues quickly.
Date of experience: June 5, 2016
Hi Judy, thanks for your concern.
We take all queries and complaints seriously, which is why we put in a lot of effort to reach out to all users across the web to ensure that we see how we can best help them.
We deal with thousands of queries each day and unfortunately sometimes we know we can do better when trying to support our users.
Specifically with cases on site-jabber, I personally ensure we take these issues back into Payoneer and do our best to correct the issue.
Apologies if this has left you with a negative impression. If you do want to more info on Payoneer, please let me know how we can contact you
I have been trying to resolve an issue for over two months. Simple, I just need to change the account I receive money in. I received a message after all these weeks of communicating backward and forwards, with each response taking on average five whole days, that I was ready to go. Imagine my anger when I initiated a payment yesterday and instead of going to my new account it went back to the old one. I have lost hope and will not be using their services again. Should have listened to my daughter and gone with PayPal instead.
Date of experience: December 5, 2019
Dear Helen A,
Thank you for bringing this to our attention, we are sorry to hear about your bad experience with our Support team and I can assure you that this is not the service level we are striving to provide.
Accordingly to the reference number provided by you, we can see that there was a miscommunication. We'd like to apologize for the misunderstanding that occurred in your case, as we were able to review the situation ourselves and see what went wrong and what caused to your new payment goes to the old bank account.
Regarding specifically the issue with the new payment, our team is following up with you via email to provide you with the assistance that you deserves. This is the type of experience we wish you to have on Payoneer. We are sorry that the opposite has happened.
Best,
The Payoneer Team
Customer support lack information. Contacted the company 8 times and they said conflicting things. They said they would help correct the mistake but showed no willingness to help.
Deemed my account ineligible for selling goods online, which I don't. Contacted customer support to rectify the problem to no success. They kept saying to wait for 3 days each time, it's been 2 weeks with no resolution.
I requested for a business update form to update my current line of work, they promise to send the form but did nothing.
In summary, Payoneer treated me like sh*t and were glad enough to allow me delete my account without even showing any remorse.
Very bad company and awful customer support with no regard for customers.
Date of experience: January 16, 2020
Hello Ademola,
We apologize that you had a bad experience using our services. We understand how frustrating this whole experience was for you.
Please understand that Payoneer is regulated by the US government. This means that we have to adhere to certain terms & conditions to make sure our platform is safe to use. We took the liberty of looking over your communication with our agents to see what the problem might be. From our understanding, you were trying to use our Payment Request service. When you provided your line of business as a freelance writer for this specific service, your application was denied.
Unfortunately, there is nothing that can be done in regards to your account because the line of business you provided goes against our terms & conditions for the Payment Request Service.
Like mentioned previously, the only options you have if you were to use your account again are receiving payments via our Global Payment Service or through a partner payouts.
We are very sorry to see you go, and rest assure that this review will notified to our internal teams. This will help us provide a better communication and transparency with our clients in the near future.
Best,
The Payoneer Team.
Totalmente ágil y eficaz la plataforma, excelente atención al cliente
Date of experience: October 29, 2024
I lost my cards, gave them a call and within no time, they responded and before you know it am getting new cards free of charge. This is the true essence of knowing your job and being swift to deliver.
Date of experience: August 31, 2018
I have been using Payoneer for over 4 years now and I completely enjoy the flexibility I get with this card. The only reason I am not giving 5 stars is that it is kind of a pain to change your billing and shipping address. But on the bright side, they have really nice customer service personnel to assist you.
Date of experience: February 18, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Ashraff,
Thank you very much for writing a review. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
If you feel like we have met your expectations with our customer service, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team