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Payoneer has a rating of 4.5 stars from 9,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have been using payoneer for more than 2 years.It has been my first and most trusted choice ever since. It offers best exchange rate and also the ability to use this card on any POS and online shop has been very satisfactory for me.
Date of experience: October 23, 2018
You are the best!
I have been using payoneer for 3 years.
I am really not sure how my life would look like without them.
Many companies keep foreigners away from the world economy.
Payoneer makes the difference by standing out for us.
Thank you.
Date of experience: July 7, 2021
Today I had to request a new debit card since mine expired. The girl who answered the phone was very professional and polite, and she helped me right away. I have used Payoneer for some years now and I recommend it.
Date of experience: September 4, 2020
I was expecting to get quick response or at least within three days but they took more than 8 days and then eventually I had to call them for my problems and I don't think that it has been solved yet.
Date of experience: October 9, 2019
I called for my husband's account due to a pending payment. I've tried calling csr from other companies but this is the best csr to be honest, that I've ever experienced. Aside from their urge to resolve the issue, they are very friendly, accommodating and patient. They've gone the extra mile to make me feel at ease and it's the first time for me to trust every word they told me as a csr. Kudos to everyone for doing a great job!.
Date of experience: October 12, 2020
I am their customer and oh if you have a question or something at one point and looking for a quick fix, they suck at it. You send a mail to customer service (after taking about 15 mins just to be able to send a message from their terrible support page - you cannot mail them directly) they send you FAQ answers which didn't help in the first place. Same with the live chat. You wait for 35 mins on the queue just to receive an answer that says we are doing our best. No solutions no information as to why this happens!
I hate their service...
So I have an upcoming transaction since 17th of September 2018 Monday and I need that money. But I am still waiting and today is 21st of September 2018 Friday (3-5 days that they mention has passed). I try messaging them no results. My teammates got their payments and I didn't and there is no reason for it, no information on it.
I am just waiting for their mercy and with no compensation of my losses due to this delay!
Date of experience: September 13, 2018
Customer service was helpful and polite. I would like more monitoring of hacking of all your customer's accounts. I have other debit cards and they are monitoring all the time. I would rather get a phone call to check my transactions immediately. Yes it's a pain but necessary in this day and age. Thank you
Date of experience: January 15, 2019
After one month of trying to log back into my account, and 1 hour on the phone with someone that genuinely cared about getting to the bottom of my issue - it is solved! Thank you guys for your support and professionalism.
Date of experience: May 30, 2018
Payoneer does not care about people in Ukraine at all! That's why my account was blocked. My account was blocked for NO reason. And now, when I sent all my documents (as was requested) - the customer support team (which seems to be drunk since they don't speak clearly), promises 24-48 hours for unblocking my account when already a month passed by already! I am totally frustrated!
Date of experience: June 21, 2022
Hi Katerina!
Thank you very much for sharing your review. We are sorry to hear that your account has been blocked. We will do our best to help.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
We are constantly working to improve our customer support. Please kindly provide us your customer ID and the email address associated with your account. We will gladly look into it for you.
Thank you for your cooperation and understanding!
We wish you a great day!
Shelly from the Payoneer team
You have been receiving payments from the same company for the past 4 months.
Payment already landed on the account 3 days ago, then they are holding it because I need to submit documents that are not readily available.
I have been compliant from the start and there should be no reason for this hold.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2021
Dear Juan,
We apologize for the late response. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our furter assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help!
Best,
Anna from the Payoneer team
Everything is fine with a company while the "happy path" works but the truth about their real interests comes when issues show up. Payoneer has proven to have a problem solving culture interested in their clients. Happy to work with them.
Date of experience: February 24, 2021
Customer's Call service centers should develop a quick time frame to attend to customer calls without any delay because i experience that when i called,,,, was like what are the customers care unit doing without attending to my calls which took a while before they could pick up.,,, They really need to improve as well.
Date of experience: January 6, 2020
Hello Henry,
Thank you for your honest comment regarding our customer care services.
Please note, that our number 1 job is to make sure our clients issue can get resolved. Our agents, make sure each call can have a resolution and clarification of what is going on. Many of our clients are not well immersed in our services, so they make sure everything is explained accurately and smoothly. Now, as you can see, this can cause long call times which in turn can cause long waiting times for other clients in queue. When our agents are not attending calls, they make sure the client's email and inquiries gets responded to and transferred correctly. They are constantly busy and multi-tasking, so any clients payments, inquiries, or requests get handled properly. We are a financial institution and these are payments that clients are expecting. So they are extra careful with what they do, so no mistakes occur or else delays can happen. We hope this gives you an insight as to why the waiting time for an agent to respond is long.
We appreciate your feedback.
Best,
The Payoneer Team.
They trap your funds as minimum $50 can only be withdrawn at a time so they always keep $50 of your money and they try to make me take out a credit card just to your my funds back. Payoneer I will keep posting bad reviews every day until you transfer my remain funds into my bank account and then close my account. The ball is in your court, if you care about your star rating you might want to fix this!
Date of experience: October 10, 2019
Hello Alexander,
We sincerely apologize for this huge inconvenience that this has caused. We understand how frustrating this can be, as these your funds after all. We are more than happy to have this issue resolved. However, before we proceed, we are going to clarify some information so you can better understand.
At Payoneer we do not "trap" your funds. The $50 minimum you are referring to is from our withdraw to bank services. This service enables users to withdraw any funds from their Payoneer account to their local bank account at affordable rates. The minimum is dictated by the agreements we have with the bank that was registered and the currency. If you were to withdraw to a local bank account that receives USD, the minimum is $300. It seems you are withdrawing to a bank account in your local currency. Usually, in these cases, the minimum will always be 50 USD. Please understand that this limit doesn't just apply to you but to all our clients as well. Since Payoneer, is a financial institution monitored by the US government, we have to comply with strict guidelines in how we handle financial transfers.
We are sorry that you feel, these regulations do not help your case. Like stated before, we will send you a private message to further discuss your case and provide a solution.
Best,
The Payoneer Team
His behavior is so good, politely talked with me. In the middle of conversation my phone cut off. Because my balance got empty. He called me back. Then I can have my service completely. I want thank him again and again.
Date of experience: March 11, 2021
I have to use payoneer bank as this is where i get paid from my job. But starting from proving my address and everything, it started last month, but still im not able to use the service yet. Every process takes at least one week. And after another week, they say "oh the document you sent is too old. Update new one" are you seriously kidding me. I had to go to bank two times and uploading documents multiple times and it took a month for them to process it and it's still on the process. I wish i never have to use this bank... so upset.
Date of experience: July 30, 2020
My client pays through this service, so there's no way around using them, but all they want is to take your hard earned money. They use all kinds of sneaky fees to do that. To get paid through this service you already pay $3 per transfer. And then, to get it on your own account, you will pay another 2% - which they try to hide in 'exchange rate, including fees'. However, you're going to just pay them your hard earned money for no service at all.
And their customer service is horrible too. Respond time is slow and you just get the same standard response on your email, like they don't even read. I keep getting the standard response that the fees are higher because of the exchange rate. But that's not true, because it's always 2% of my hard earned money that I will have to pay taxes over already.
Services like this are the worst, avoid if you can.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 22, 2021
Dear Amber,
Thank you very much for leaving a review. We appreciate your willingness to share your experience with other customers.
We regret to hear that you are unhappy with Payoneer's fees. It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page under the Help menu.
We hope that helps! If you have any further questions, please don't hesitate to contact our Customer Support through our Support Center.
Best,
Anna from the Payoneer team
I must say this service is awesome but sometimes they become so rude that they do not care any long-term relationship. They do not care that customer is with them from a long time and have a very good record.
Out of 100 clients, if one client cancel the payment etc. the Payoneer becomes completely strange/rude/unprofessional and put everything on stake. They don't give a damn about customer's credibility. Plus they ask so many personal details from the Payer which makes it hard to use - which makes for us (Freelancers) have the payments cancelled because clients hesitate to give them (Payoneer) their personal details.
Over all it is good but keep in mind, they ask many personal details from Payer and if any of those is not provided - they cancel almost all of your payments.
Date of experience: August 5, 2020
I love Payoneer's professionalism and friendly support staff. My credit card got defrauded, and they immediately picked it up and stopped it before any real damage could be done. Their rates are reasonable and their app and website works without a hitch. I really can't think of a single thing they can do better, and they have my loyalty for the rest of my life. Great job guys!
Date of experience: March 6, 2019
Poor customer support, very slow and inefficient. I have a pending transaction since 6th April, account is fully approved and still nothing is happening. I sent message to customer support, they told me that they would reply after 2 business days, more than 1 week passed and still nothing. Call customer support in UK, same thing- everything is OK but transaction is still pending...
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 22, 2021
I use payoneer for long but this time the funds transfer to my local bank account took roughly 10 days and still no sign. I contact support team on Sep 2,2020 and still my issue is not resolved. Today it is 11 Sep, 2020.
I feel frustration now.
Date of experience: September 10, 2020
I've been using Payoneer for contract work for over a year & called to change banking information. I was a little nervous I would be on hold waiting for to speak to a live person & it would take some time to fix. Good news - no long hold time! I spoke with a very helpful gentleman immediately who knew exactly how to help. My account details were updated in less than 2 business days. I was very impressed & would highly recommend Payoneer to others.
Date of experience: June 3, 2018
Payoneer is the only company that was able to send me the money when and how I needed it. While they say they will do the transfers within 3 days, I usually get it within 24 hours. I've had one issue where it took over a week, but they fixed it quickly once I contacted customer support. I guess I could have contacted them earlier instead of waiting a week, so that was on me. The only downside is that its impossible for individual clients to send me money, only bigger companies.
Date of experience: May 31, 2018
I received my payment less charges and so much flexibility better than any other medium. When I had issues with payments they were so polite in assistance. Nice customer care they are improving there mobile app but I would like to see more options in website and app.
Date of experience: August 7, 2018
Horrible experience. Some customers care representative do not understand how to solve customer issues. When something fails to work the don't even extend the courtesy to say it did. They leave the customer thinking the issue will be resolved. It's been month and still no progress. Its frustrating
Date of experience: February 25, 2020
Hello John,
We apologize you feel this way towards our agents at our customer support center. They handle many clients throughout the day to offer the best solution possible. After careful review of your case, the reason why there were so many delays in approving your request was because you kept providing invalid documentation.
Once a client submits a request to our support team, depending on the nature of the case, it will get transferred to the relevant department. In your case, it was transferred to our accounts team for approval for the shipping of a card. Once you actually submitted the correct documentation, your request was finally approved. We also want you to keep in mind that at Payoneer we try our best to make sure the card gets delivered to many destinations worldwide. However, there are some things we can not control. Once the card leaves the shipping facility, it's up to your country's mailing system to have the card arrive to its destination.
We see that in the end, your case was solved and you were able to receive and activate your card. We are very happy to hear this.
Best,
The Payoneer Team.
Payoneer maybe is understaffed or their customer service staff is really taking a long time to send a reply.
I almost forgot what my issue was--- yes! That's how it takes to get a reply from them. I actually thought they just ignore their customer's messages and/or complaints
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Dear Rina,
We regret to hear that you have experienced these inconveniences trying to reach us. We do understand that it might be very frustrating.
Due to the situation in the world these days we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We truly appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working on improving our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Shah,
Thank you for leaving an honest review of our service.
We do apologize for any inconvenience this has caused you. We receive many inquiries from our clients daily. We attempt to respond to every request in a timely manner in which it arrived. Although many clients have communicated their requests via email, please be advised response times can vary via this communication. Generally we give our clients anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). Although this method is not as fast as it could be, we offer clients the ability to either give us a call or contact us via chat. In such cases, you will receive a solution right then and there. If your case does need to be transferred to another department for further review, it will get handled, rest assured.
We are deeply sorry this has taken longer than expected. We thank you for leaving an honest feedback. This will notify our teams on how to better execute a faster response time via emails. If your case is still ongoing, please send us a private message or on our social media channels. We will have someone look into your case and check the status.
Best,
The Payoneer Team