- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Extremely good when dealing with account issues, very cooperative and fast to answer calls. I was therefore pleased to work and communicate with the customer care department which has been of great help to me
Date of experience: September 17, 2018
Payoneer has been a convenient service in receiving payroll payments from my remote job. Easy access to payroll stubs/service info through website. Customer service has been very helpful, however, wish they were available during weekends.
Date of experience: October 27, 2018
I have been worry about my Payoneer account because of my mistakes, the mistake that added a typo in the account name. I don't know how to correct it. But when I call you, you accepted my call and you listen carefully to me. I'm really appreciated your service and your kind heart for the customer.
Date of experience: December 2, 2020
It was a wonderful experience indeed. I got extra fast services in 10 minutes while i was struggling with my card from 2 years and i was suffering with new transaction from my Fiverr earning more then one months. After getting my phone call they just solve the problem with in 10-15 mnts.
I really appreciate your help.
Date of experience: June 13, 2019
I have been using Payoneer Service for about 7 years and I have never regretted being one of their customers. Payoneer was the only service, and still is, that help me receive and withdraw my payments through the masterCard in a safe manner and with an ease of mind. I strongly advise all freelancers to become Payoneer members.
Date of experience: July 1, 2020
You can count on these guys. If there is an issue it is usually resolved within 24 hours. Helpful and polite customer support, the only issues us number is hidden on their website, you have to dig through the website to find a contact number. They encourage other slow methods of communication, like contact forms, and support articles, instead of direct phone contact.
Date of experience: September 26, 2018
The worst payment platform I have encountered. If it were up to me I will never use Payoneer. I am currently rallying for our company to discontinue the use of Payoneer. Their customer service cannot even provide valid answer as to why my pay is under pending status. The only explanation I received is that their payment department has not completed their review.
Date of experience: December 4, 2020
Dear Jenny,
We apologize for the late response. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please make sure that reviews like that won't happen every time that you are receiving a payment!
Your feedback is very important for us. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Phone customer care reps SUCK. They don't listen and worst of all they disconnect their calls (how rude). Their Managers/Supervisors/Leads attend meetings without ensuring that the reps have support when the call gets nowhere. Payoneer Support Site was not helpful at all, it should be created with customer ease and issue in mind.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
My experience was very helpful. All of my question was answered in a timely manner. My concern was about my debit card with airbnb, how to enter in my birthday. I called Payoneer and she had the information already. The only thing I have to do is set up a pass word. I truly like this way that i will be getting paid
Date of experience: August 10, 2018
The issue with IEC needs to be solved and the customer service associate need to have details about the documents needed in order to resolve problems once contacted. No one exactly knows what the solution is which leads to no reassurance.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2021
I'm glad I placed the call to the customer support. The operator was polite, friendly, easy to speak with, and professional. I feel confident that my complaint will be resolved in no time. Thanks for the assistance. Great job!
Date of experience: May 31, 2018
Although due to technical issues from another company I was unable to continue as a Payoneer member, the customer service helped me decide that should the opportunity arise, I will surely pick Payoneer over all other competitors. Excellent service.
Date of experience: April 29, 2020
I loved their professionalism on how they handled my issue. It does help when they are patient and enjoy what they do. I will let my friends and family know about your company. I'm a happy customer. Thank you.
Date of experience: September 22, 2018
I recently ran into an issue with my latest transaction. I wanted to consult about how the dispute process works. The payoneer service was very helpful and that helped me to understand things. I appreciate the help from Daisy.
Date of experience: June 20, 2018
My experience with Payoneer has been smooth and easy from signing up to receiving funds every week. This platform is the ideal way to send and receive funds in different currencies. I would recommend it to family and friends.
Date of experience: September 14, 2021
I got really very good cooperation. The customer representative has always listened to my problem and solved it smoothly. Every session was tidy and the conversation was very clear. I'm very happy to use Payoneer. I wish them success.
Thank you
Date of experience: November 10, 2020
There is nothing like payoneer when it comes to doing business globally. With payoneer my sales has increased to 700%.
Thanks to Payoneer for giving me such a platform where I can accept payment with little or no fee.
Date of experience: October 25, 2019
I've dealt with Payoneer on various occasions and I always feel that they take my problems very seriously and are going to do all the can to resolve the issue. They seen to really care about their clients dilemmas.
Date of experience: October 7, 2021
I'm new to payoneer, my account is still under review but I would say they did a great job and very approachable. I called customer support for some questions and it only took a minute for them to answer.
Date of experience: March 18, 2021
I must say that Payoneer provides the best customer support in the industry. I experienced a payment processing delay as I did not provide a document that was clear enough to get accepted by Payoneer. I contacted Payoneer customer support via live chat and over the phone. My questions were answered very professionally and politely and I got very professional and helpful advice. My problem was solved immediately after I had submitted the required document following the advice from the support staff. World-class customer service!
Date of experience: June 13, 2018
Germán fue muy atento y resolvió de manera rápida y sencilla mi consulta.
Date of experience: October 25, 2024
I had a certain issue with my account. Not gonna bore you with details. Needed to get it resolved. Called the customer care and received one of the best customer care support I have ever experienced in my life. Almost makes me wanna have more problems, just to receive A+ customer support. Professional, Polite, Respectful.
Date of experience: August 11, 2021
Great service, the girl on the phone was very polite. I didn't wait at all, even thou it was Sunday. She took all my personal data and verification and reported the problem. I hope that now Fiverr will cancel the last order that was made by a hacker who transfer the money to his account.
Date of experience: February 3, 2019
This is very good platform for online business to collect your payments but i want to advised to payoneer team that focus on quality and speed to solve the customers problems overall it is great to work with.
My payment problem is still and the transaction was occur may 12 and now june 13 but no work on my problem just irritating me continually.
Thanks
Date of experience: June 8, 2018
They did not make my payment, claimed a technical problem and when I call to resolve no one knows to let me know what happened. That is, my money is gone
I'm sorry to have to share this information but they are not reliable and the problem solving service is very bad. If someone had informed me a date that would have solved the problem I would be calmer. However, no one knows how to give correct information whether my case will be resolved or not.
Although they offer a very good rate they do not deliver with the promised one. I'm calling a lawyer to solve the problem.
Date of experience: March 19, 2019
Dear Antonia
First, we would like to apologize for the inconvenience caused to you and we would like to let you know that we are sorry that you feel that way. I can assure you that our number one priority is to make sure every customer receives the best possible service and using the details you left in your feedback, we saw that unfortunately, there is a technical issue. But do not worry, this has not been left aside and we can see that our payment approval department and our technical team are involved in that case to make sure a solution is found as soon as possible. Moreover, we can ensure you that as soon as it resolved, your funds will reach your bank account.
We understand that as a customer you expect to receive your funds in a timely manner, therefore, we'll do everything we can to resolve that issue.
We very much appreciate your business and your cooperation
Sincerely,
The Payoneer Team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Newaj,
I'm glad to hear that you've had a great experience with our customer support. The customer support department is comprised of hardworking people who are completely dedicated to our users, like you! We wish to provide a support experience that is both efficient and quick, and to hear that this is the experience you got is tremendous to hear. Thank you for your review!
Best,
The Payoneer Team