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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The situation swiftly and professionally resolved much to my satisfaction. I highly recommend Payoneer.
I have had to initiate a contact with customer service 3 times for the same issue. I received an email stating that my bank account issues were resolved and yet I'm still pending payments. My husband uses the same bank account and his payment was posted less than a week after setting up his account. I have been dealing with this issue since middle of September.
I have been lucky to find payoneer, had terrible experience with paypal.
Would definitely recommend all the entrepreneurs to use the services.
My payment was pending for over 10 days after I have submitted the additional documents. I had several calls and chats with customer service and only after the 4th one I was able to receive it.
Always better to use no problems just talk with customer care agent and you will be done thats all never so hard to solve any problem its secure and easy to use
The payoneer customer service respects and communicate politely with it's customers giving you room to freely express your issues as they provide support
My account was blocked due to some sort of phishing attack. I called the service staff, the gentleman explained the cause and helped me regain control of my account immediately. Very efficient service. Impressed.
Iam grateful for the service offered to me while attempting to change my customer profile. Such a polite support team.
To date I have had no with problems using the Payoneer system, all my transactions are done seamlessly. Would I recommend Payoneer to anyone who need such a service? Yes I would, yes I will.
I love Payoneer company i hope it's grow fastly my all friends like it. It's brovide us excellent service
As this is a financial services so i think this need to be more fast as they are. If a person need more then 10 days to take a payment then that will be really critical for anyone. So i recommend to payoneer to setup their customer care with more person or executive and give customer service more fast.
Good service but needs more more people to answer phones. Waited a long time listening to music. Besides that I was satisfied. Thank you Sarah (customer service representative) for your help!
Talked to a gentleman that was confident and knowledgeable at what was needed to be done. Was quick and very efficient.
It is also good. I use the card and i suggest to my friend to use payoneer card and service. I am satisfy the care.
I wanted to change my shipping address. I had a problem with my email address. That's why i called for 3 times and asked too many things:)
Highly recommended
The service provided by payoneer rep was awesome and understandable! I would definitely stick with their payment system. I wish I could have the option to get the tailor-made design of payoneer mastercard.
Was quick and helpful. For a long distance and international service it was exceptionally good. Would recommend anyone.
Payout for guests booking was 6000 THB short. Sebastion guided us through the correct procedures to check what the problem is and he listened carefully
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members