Overview
Payoneer has a rating of 4.5 stars from 9,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account and long time. Payoneer ranks 1st among Money Transfer sites.
Instant Feedback
Dears! Let me tell you my wifes experience with Payoneer.
She was receiving her fees as a freelancer in a Payoneer account with a Prepaid Debit Card attached.
In one day, around 3 weeks ago, she tried to withdraw some money at ATM, but the ATM said "card blocked". She comes home and she logged on hers online account to Payoneer website, saw that the account balance was ok (around 6200 $ available) but the message with the card blocked was also there on Payoneer account. She e-mailed to support team with no answer untill today.
Moreover, after a few days, she receives the message "Your account is blocked" when trying to access the online account. Another e-mail to support team with no answer until today (around two weeks ago it was sent).
She tried to obtain information from online chat support. They say only "your account was blocked for undisclosed reasons" and they close her chat session.
Ok, she calls then at the international support number. Finally she was able to speak with an agent more careful and pro-active, but he couldn't manage to answer her to the following questions: Q: "Why is my account blocked?" A: "I see only undisclosed reasons! I don't know to tell you for sure what that means! Please wait for the answer from Support Team on email!" Q: "What happened with my account balance of around 6200$?" A: "I see a zero balance of your account only! Maybe the balance was transferred back to your clients!"
Someone please help me with a Customer Protection Authority from USA which provides help to foreign custormers (we are not americans). We intend to send a letter with all our proofs that we were holding at Payoneer a big amount of money, which seems to be vanished with no trace and no explanation.
Many thanks!
L. E. I sent the reference number for my complain at Payoneer customer support to the representative who's answering below on 14 April 2016. Today is 3 May 2016. No answer yet from Payoneer representative. I sent him a reminder on 29 April also.
This was the first time I called Payoneer, and I felt my question was answered in a polite and timely manner.
I just started using payoneer and im not quite conversant with it yet
So im quite neutral about it
So just give me some more time
Thanks
It was wonderful and secured, I loved it Shared my feedback to my friends as well and they are using the servIce and very happy with it.
Payoneer Take long time to resolve an issue and that is not fair and also send cards from Europe and That is really unacceptable
Dear ramon,
We apologize for the delay with response. We are really sorry to hear that you had to wait for your matter to be resolved.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
Our ultimate goal is to provide you with the highest quality customer service. We are doing our best to optimize the procedures and reduce handling time even for most complex issues.
We are constantly working to improve our customer service. Thank you for your feedback that helps us grow!
Best,
Anna from the Payoneer team
I have been using the services from Payoneer for around a year and I have to say that I have had great overall experience.
I forgot my PIN for the Payoneer Prepaid card and I contacted the telephone number provided. The service was very quick, helpful and professional.
It's one month that i opened Payoneer account bank, but can't i still cannot get my cash, If i will not get my money i need to change Bank.
Good bank
It makes our business going better
And makes also our money saved
Thank you for all you offering
One thing I can say about Payoneer is that they are always available to help customers, so I would say they are efficient.
My experience with Payoneer is excellent always quick and secure, when I do a payment or I receive a payment is always in the time that is expected.
Its been almost 24hrs and my euro account that i transferred to my local bank accoun in Philippines is not able to transfer. How is that happen?
I love Payoneer company i hope it's grow fastly my all friends like it. It's brovide us excellent service
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear about your wife's experience. Please see my private message.