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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I called in not sure how to really express what I needed. The CSR was patient and understanding and provided exemplary service. Some of the info I got today, I didn't even realize I would eventually need and she offered it. That saved me time in having to call back when I got to that point of my transactions. Brilliant service. Super thrilled. 10 out of 5 stars.
Date of experience: May 12, 2020
It was fast, effective and very professional. I will say maybe more of information that was provide could've been on the website. However, calling in to revive that customer service experience was worth it.
Date of experience: July 5, 2020
Great Secure online Platform for pay and receive anytime.
Payoneer provides the best source to money exchange from different freelance sites like fiverr and Freelancer. I like most its exchange rates which is almost equal to market rates.
Date of experience: May 12, 2020
As described, my pin was not accepted with my old card in most machines in France. A signature and ID was required which was extremely inconvenient and frankly annoying. I hope this compatibility issue has now been sorted
Date of experience: July 14, 2020
First time I have used Payoneer account to pay a request from a supplier, and it took 17 days and 5 calls to get the payment issued. Not a very good first experience, currently having second thoughts over whether to use Payoneer to process our international sales revenues.
Date of experience: July 15, 2019
I was finally able to speak to a Representative after seven days' attempt. My wonderful representative, Christian, was absolutely patient and fantastically helpful.
My account was opened in 2017 before the many changes are done by Payoneer. Therefore, I was unable to get access to any tabs (receive/send payments, etc). Christian ensured that I was satisfied and problems were rectified.
Unfortunately, we got disconnected.
I look forward to a successful experience with Payoneer in the future and expect that the future of Payoneer continues to provide developing opportunities to everyone (including Educators) to have a smooth experience with their online businesses with receiving and making payments.
Thank you Christian for the kind and helpful service!
JC
Date of experience: July 9, 2021
Payoneer is great, but I am having issues with the billing service. My payments are on hold and they are asking for documents to validated my account too frequently (I am not a new user). Not happy with their follow up process. I will move back to PayPal.
Date of experience: June 18, 2018
I recently had a couple of issues with a Payoneer stolen card and some weird transactions that I did not make. Their customer service was super friendly and responsive. Their website is self-explanatory and easy to use, not only for these issues, but for every transaction I've made.
Date of experience: July 31, 2019
I'm very happy with Payoneer Customer Service. It is very easier than other OInline Money Transfer company. I can transfer money from Europe and USA to any other country what are allowed by company. But before using every user should read carefully the company's terms and conditions. In South Asia most of the freelancer, online marketer, online job holder are using the Payoneer Account especially in India and Bangladesh. We have a community for Online Money Transfer for-Payoneer support. In case of emergency you can call over phone number in customer service support. I welcome you and use the service very smoothly. Honey is sweet when it is tested!
Date of experience: May 29, 2019
The reason why I decided to accept payments through Payoneer was because a friend of mine recommended your app. Good enough that I already have a Payoneer account. I used to use PayPal; however, because of the recommendation from my friend, we changed to Payoneer, and lo and behold, first and second payments, made by my clients are on hold, and now im worried that the VA's would be paid late for this month.
So frustrating
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
I wrote a review here a few days ago, to which a Payoneer rep. Responded asking me to check a private message he/she had sent to me. The message read:
I regret to hear that your account has yet to be approved. In order to properly assist you, I would appreciate it if you could send me your reference number so I can take a look.
So i sent the ref number. But got no reply, never had from them again!
Date of experience: June 20, 2016
I am sorry to learn about your experience. I would love to step in and assist, please see my private message.
Its been 7 days but they are still having technical issue. Its not standard for a money company unable to solve technical problem in 7 days.
This really disappoint me, really.
Not to mention so many people complaining that they can't withdraw with ATM but payoneer balance been deducted, and they had to wait 90 days to wait for their urgent/hard earned money to be returned to their account
I would advice to use payoneer only after they became stable. Right now theres too much problem.
Date of experience: November 16, 2016
Hi Leon, I'd love to hear more about the issues you've come across. Please see my provate message.
That each time for the same issue I will be connected to a different call center is not comfortable. The time will be wasted till I explain from the beginning and the new call center checks all the info, too. If they can not solve the issue in one day, I appreciate it that they tell us how long we have to really wait. Telling us the fake waiting time, make us nervous.
But I am satisfied at the moment because finally the last person named Sarah could help me. Thank you Sarah..
Date of experience: August 26, 2021
I've only used service about 5 months, all is OK. Support center works perfectly. I would like to see a more informative and functional personal "myPayoneer" cabinet. For example, SMS-approving system for payments.
Date of experience: June 4, 2018
Excellent. Easy to use. Always resolve issues quickly. They were very proactive in reacting to a major issue caused by a 3rd party credit card provider recently. I was well impressed with their response and this experience made me an even more loyal customer.
Date of experience: October 13, 2020
I've used Payoneer for years now and am on my 3rd Mastercard with them! They're efficient, their customer care friendly, and, most importantly, they facilitate international payments for my business without a glitch. Quite frankly, I'd be lost without the wide range of payment facilities (effectively including an overseas bank account) they offer.
Date of experience: May 27, 2020
I tryied to solve my issue via email communication but that took too long. After I called the problem was solved in minutes.
Staff seems nice, did good job to make usual bank bureaucracy less painful :)
Date of experience: February 5, 2019
I accidentally entered a wrong IBAN number on my bank account and withdrew the money. Customer service has been amazingly professional, kind and helpful, they resolved my issue immediately. Thank you very much, Payoneer!
Date of experience: June 1, 2020
I'm Creatuve Director, at CG Studios Nigeria. Pioneer, through it's global payment has made it quite easy to receive from company all over the world. But, the only exception is that I can't receive from individuals. Which led me wishing of an upgrade on an individual transfer instead of just corporate or registered companies.
Date of experience: February 12, 2020
Best experience ever. However, verification and other security checks should be done once someone has transacted. Holding someone's funds until he or she does the verification is quite inconveniencing.
Date of experience: September 4, 2018
This company is no good. I'm telling you use another company for receiving payments. You have been warned. You'll be next in line to file a BBB complaint about your missing money.
Please help and save yourself: LEAVE!
Date of experience: November 20, 2018
Live call support, no wait time are what makes me stay here! Payonner offer a master card and have no limitations as to how much someone can transact. Financial freedom is what I also like about the platform.
Date of experience: June 1, 2018
Terribly disappointed with payoneer. All payments till now are always delayed. They had promised payment in 4 working days, but takes much longer that that. The last transfer done on 26th april 2017 is yet to reach my account. Had contacted support via email & chat, but no reply yet.
Date of experience: May 6, 2017
Hi Vinod, I am sorry to learn about your payment being delayed. Please be aware that bank holidays and weekends can sometime cause delays in payments. I’m happy to look into your case, please see my PM.
The operators are helpful, professional, polite, and bright in general. However, whenever the documentation required for the approval of your card gets to the red tape department, you should expect them to be slow, have zero attention to detail, and drag your elderly and disabled landlord halfway across the city just because your lease agreement (without a fixed date) was issued two years ago. I wonder if they teach all thattheir managerial staff formal logic these days. The answer is probably "no."
Date of experience: June 20, 2019
Payoneer really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big business as well. The Payoneer Digital Purchasing Mastercard has some big business and accounting features like multiple cards for your one account to handle different expenses.
But with all the diversity of payment options and currencies enabling users to practically receive money from anywhere in the world and Payoneer is still human. I called at 11pm est, reached a customer service team member called Jam and got my questions answered right away. That was so refreshing to know that when dealing with your hard earned money that someone is their that you can speak to.
They are many other reasons that make Payoneer a plus and as a user, first as a payee and now as a business owner from 2009 I have not been disappointed. They keep improving and adapting to this changing financial world.
Date of experience: October 14, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Iris,
Thank you very much for your review. We are sorry to hear that your payment was delayed due to payment verification process. We can see that eventually it was successfully loaded. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
During all the stages of the review process we are there for our clients, ready to consult on any document requested and speed up the verification process for them.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help!
Best,
Anna from the Payoneer team