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Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Getting help from an agent online seems like impossible... As it is a global payments sending system they need to be responsive but unfortunately they are not all you get in name of help is just a $#*!ing automated mail... Totally dissappointed
Date of experience: October 26, 2020
Just finished a phone call with a Hebrew talking representative, a plus for Israeli businesses. The call was short and to the point, but it was following a bad taste after not receiving any answer to my question for over a week on the community forum and on a private message on Facebook Messenger. Please improve your response times.
Also, Payoneer uses custhelp.com for customer care, a system which supports creating tickets. I didn't manage to find the ticket opening option. Please enable ticket opening.
One last thing: I found the "Call Us" page not by the internal search, but by an external Google Search. This should be improved too.
Date of experience: September 14, 2020
I called to renew my Payoneer Card after it expired and did not have to wait to speak to a Customer Service Representative. My new Card will be shipped to me right away! I have never had a problem using this card, though I wish the fees to transfer funds to it were lower. I am happy though that there is no annual fee for using this card! Payoneer is a very convenient card to use Online or elsewhere!
Date of experience: May 22, 2018
I am new to Payoneer but i have received world-class service and customer support from them. No matter what they are with you to help you to succeed. I am currently using their platform to withdraw my freelance earnings to my local bank account. I am getting a good conversion rate compared to other companies and i must say their customer service is top-notch. I am so satisfied with Payoneer and definitely recommend their services to anyone without hesitation.
Date of experience: November 26, 2020
I stopped using Payoneer some years back but was back again and was blown away with the fact that I could now withdraw to my local bank account. However, I had some challenges making use of the service or managing my currencies. The mails I received didn't help and I decided to use the Customer Service Call Service.
I was amazed to find out that if waiting was becoming too long, I could be called back when I was next on queue instead of waiting for my turn. The waiting time was good and the agent who attended to me was a core professional who understood my challenge without much explanation and in a jiffy a solution was proffered. If there was something beyond 5 stars would give Payoneer unreservedly. Well done.
Date of experience: July 14, 2020
Customer Care is almost unreachable. Winding through the verification is too complex and unnecessary the least. It's the worst customer care service that I've experienced in the past few years in the financial industry. If you lost your phone (which happened to me) and the phone number linked to your account was there, don't expect there's a proper solution for you to access your account again. It took me 2 freakin weeks to patiently wait for a resolution and up to this day I can't access it. Customer Care support via email is just trash - they keep on asking private personal questions and pertinent documents/information without giving any single bit of resolution to your concern. Such a useless department!
Date of experience: August 5, 2021
Payoneer offers professional services and are quick to help with customers services inquiries. Their web page is easy to use and answers to some questions are already provided for users on holidays or weekends.It is easy to follow transactions of your account online and provide feed back to the bank at any time.
Date of experience: October 8, 2018
I started using Payoneer back in 2016-2017. These guys know what they are doing. Verifying the account is a bit difficult process but the reason is understandable.
Whenever I have a problem and call customer support, I spend some time talking and greeting the agents, because they are very lovely and patient people.
Date of experience: November 15, 2019
Payoneer is a good operating professional internet bank with the option of one or more debit cards and multiple currencies. The exchange rates are optimal, the commission is fair and the system is very fast and professional. Withdrawal to some banks can be difficult to arrange, but after the right setup it's fine.
Date of experience: January 28, 2021
It's been longer than a few days and my money still hasn't been transferred to my bank account yet. This seems like it's a good platform in some cases, but I'm not sure if I can use this again if this is what I'll have to go through every time I transfer money.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2021
They responded very quickly and tried hard to understand me, coz of my bad English. Somehow they have managed to give me a temporary solution immediately as my account was hacked. And I am so glad I could contact them by the phone immediately. Otherwise I could have face more difficulties for sure
Date of experience: January 14, 2020
I had the best experience with Payoneer today. Leah worked with me to resolve my issues that involved cloned cards, no delivery of replacement cards. She helped me immensely and really worked to find a solution. I cannot thank you enough!
Date of experience: October 10, 2018
The representative was very helpful and attentive. I am pleased with the service so far because my question were answered in a very reassuring way. I also find Payoneer to be very convenient for receiving payments from anywhere in the world.
Date of experience: October 30, 2018
It is so good as banking system and so trustworthy. The Payoneer cards are great and they can be used online and on ATMS. However when you receive a payment it takes some time to have it loaded to your account
Date of experience: February 21, 2020
As a British start-up, we have decided to try Payoneer before going to a "classic" bank to manage our system to charge clients. We've been a bit skeptical, as it sounded a bit too good to be trustworthy but, everything was a breeze. Yes, it is a bit of a hassle regarding paperwork until you get used to the requirements but the customer support is surprisingly fast and friendly and the funds are transferred even faster.
Date of experience: July 11, 2018
I'm from Ukraine and many payment companies are not working here.
This situation makes me upset because any person from any country should have the same rights to work using internet and receive payments from all around the world.
Thanks to Payoneer I can easily receive payments and just concentrate on my online business. I really love their service and when I have the opportunity I recommend Payoneer to any person that is receiving money online.
Date of experience: January 23, 2017
They were able to quickly resolve my issue and get me back to going on with my day in no time. I would highly recommend using them for all your financial matters. The hold time was under 2 min, the representative was courteous and they were quick to answer any question that I had and thoroughly at that.
Date of experience: December 13, 2018
Somebody hacked my account & done an unauthorized transaction, just after hacked I had call me them & tell them stop all transaction but in the mean time there is already a transaction made. So they will give me update later.
Date of experience: December 10, 2018
Because i am not an English native, so i have language barriers when hearing foreigners, but it still 's okay, due to the customer operator 's patience so my problems are already solved. I am satisfied with your patience. Thank you
Date of experience: August 21, 2020
I needed a replacement card. I found calling customer service to be more efficient than online chat or e-mail, which were other avenues I tried. The customer service agent was courteous and my request was handled within a matter of minutes.
Date of experience: July 26, 2018
Very efficient. I am grateful. Each and every time I have an issue, the customer service goes through every possible details in order to effectively assist me, I bet others as well. This was the right choice right from the start.
Date of experience: November 15, 2019
You need to be aware, that there is no Buyers' protection whatsoever when using this to pay for Services. In case of any issues, like in my case, all they will tell you is to sue the other person (sitting somewhere in the middle of Pakistan). Avoid as plague and read all other similar reviews and experiences on internet. Will save you lots of hassle and money.
Date of experience: August 12, 2019
As a freelancer, I use Payoneer to receive payments and it's great. Why? Cause it's easy and saves you the hassle of organizing your account from requesting, receiving, tracking, and withdrawing your money.
I've enjoyed my experience so far, and definitely recommend Payoneer to any seasoned or beginner freelancer looking to receive, track, and withdraw payments with EASE.
Date of experience: September 4, 2020
I've been using Payoneer for 3 years now and I have never had a bad experience, all my payments have arrived on time and the customer service is as clean and fast as you can get in this market.
The fees are a bit high but they are completely worth it if you considre you're not dealing with average bank bureaucracy.
I'm a very, very satisfied customer.
Date of experience: September 25, 2020
I have been working with the company for a while now and experienced a number of problems. The first time after receiving my payment I proceeded to withdraw and the atm failed to dispense the money that I had no funds in my account. Although this happened the sum was deducted from my account and during this error, i lost $20. I let that go and did not follow up on the matter. Last week the same happened and this time $340 are nowhere to be seen and the Support has the guts to tell me to wait for 90 days for my dispute to be argued whether I win or not. So I asked whats there to be won it's my money not that am gambling. Its the festive season av let down my family I cant use the account since I may lose more money, av got pending businesses with my clients and the support has not yet bothered to respond on the issue with any tangible help. It sucks and annoys as well.
Date of experience: December 27, 2017
I am sorry to learn about your situation, Caleb. At Payoneer, we make sure to look into these cases, and I am regret to hear that you are not satisfied with the time frame. If you send me your details via PM, I will do my best to help you speed up the process and help out.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Mike,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are sorry to hear that you are so upset with the customer support that you received. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We also understand that you are unhappy with Payoneer's verification process. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
We can see that your case is currently being handled by our best specialists with high priority. We are doing everything possible to help you regain access to your account. Please kindly wait for an update from us shortly.
Thank you so much for your patience and cooperation!
Best,
Anna from the Payoneer team