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Payoneer has a rating of 4.5 stars from 9,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have recently registered on Payoneer.
I normally receive overseas payments through other payment methods but they are very slow time consuming and extra fees, Since i have joined Payoneer services, It could not be easier and cheaper.
Transactions in matter of minutes and instant withdrawal through its prepaid/debit card VIA atm.
Much recommended to those seeking a way to receive overseas payment in matter of minutes with cheaper fee structure.
Date of experience: October 12, 2018
I was disappointed that Payoneer only offers 1 kind of two-step verification mode. Only via mobile. I tried withdrawing my money via Payoneer but since my old mobile number got expired. I can't access my account. I had to call and request to change my number and the team who handles this is already closed. I was hoping help will be given in after an hour or two since it's urgent.
Date of experience: September 21, 2021
So, in a sum it took less time, I got my money in 3 days after withdrawal request.
I see they comment reviews saying that they don't have enough people to process transfers faster. So guys, consider to hire people in approval team, not in smm.
I guess I'll give it one more chance, because they say that further payments will be processed faster.
Date of experience: October 22, 2019
Okay, It took an entire week to just transfer money from my partner to the service.
Now I want to withdraw my money from the service (and finally forget about it forever) to the bank account.
And guess what? I have to wait for more than a week again. They take 24 hours to review it and then 5 days to withdraw my money.
Moreover, apparently, they start your withdrawing once you confirmed it by email. But, what a surprise, you don't receive any. So I had to contact them by online chat, wait for an 40 minutes just to confirm my operation.
They are still in stone age in every aspect.
I still can't believe it, thanks God I have some money on me, this service is totally unreliable.
Still, if you have any other option, stay away.
Date of experience: October 14, 2019
I've never seen something works so bad. I can't receive my money for a week, because they have to "approve that payment". I provided them with any of documents they wanted, but every time I reach them they keep saying "we need more 1-3 business days".
So, a week guys. Can you imagine? Week. To click on the button.
Don't even consider using it.
Date of experience: October 11, 2019
Every time I am able to talk to a human I am pleased with the service.
But what gets under my skin is when asking for support using the messaging option asking, all they do is send you an auto response with a pre-built answer and they consider the case closed. Nothing happens afterwards because they have decided that the robotic answer was enough.
Date of experience: October 18, 2021
Dear Fadi,
Thank you for taking the time to share your experience with other customers. We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that auto response emails are designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it and wait for the response from one of our representatives.
We have checked your account for you and we can see that your case is currently being handled by our best specialists. They will get back to you with their decision shortly.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
I typically don't leave these reviews but after being cared for by Sophie, I had to. She immediately let me know what the concerns were with my account and helped me to resolve it (after verification of course). I was literally on the brink of tears (of joy) that she was able to address and resolve my concerns in less than 20 minutes. (And I'm not sure how many people with the name Sophie work there at Payoneer but this one if for my Sophie.)
Date of experience: February 25, 2021
I had been trying to resolve an issue with my accounts for over a month.
Whenever I tried to speak to customer service agents I will either get someone really helpful, but who cannot help me or an absolutely horrendous customer service agent with a bad attitude who doesn't want to help and cuts you off.
After I left a bad review, however, the issue was miraculously solved within the day... funny that.
Date of experience: June 25, 2021
Dear Gina,
Thank you very much for your review. We are deeply sorry to hear that you are unhappy with the quality of customer service you received.
Our quality assessment department has been notified of your feedback. We are constantly working on improving our system and hugely appreciate your suggestions.
If you have any further questions regarding this, please let us know.
Again, we apologize for the inconveniences that you've encountered. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Thank you for doing your best to resolve customer's issue. Top notch service, very positive customer experience. To be honest my expectations were much lower, however, it turned up to be totally opposite. Customer service agents always do their best to pass an extra mile. Keep up a good job!
Date of experience: April 20, 2020
They are the worst service ever. There is no customer support. I wonder how they are still in business. For 3 weeks I'm trying to setup my bank account and every time they approve it and then refuse my bank transfer. They never reply to any emails or solve anything.
Date of experience: July 3, 2017
Hi Ahmed, I am sorry to learn about your experience and I am happy to look into it. Please see my PM.
Payoneer is a really cool service. The problem with it is that it has bad UI and it's support section is just terrible. And it would be nice to provide some user-friendly info about fees and related stuff with examples so people would get more details on how to use their accounts wisely.
Date of experience: September 16, 2019
I had a problem with my prepaid MasterCard. It seems it's physically damaged and that's why it won't work. I got all the answers I needed + they have placed an order for a replacement card on my behalf. Everything went quick and smooth. I'm very satisfied with the customer care and service.
Date of experience: December 27, 2019
It's a real good experience, easy going and affordable. Payoneer Bank for me has been considered as an outstanding way for those who does business on the internet. My advice for everyone to create an account on it for the reception and payment of budgets online. Thank you Payoneer for your marvellous services.
Date of experience: October 23, 2018
I have never had any issues with Payoneer. I don't understand why they have such a low rating. I withdraw money from my card at almost all ATM machines, I use it to make purchases both online and in stores, and most of all, funds get deposited on my card almost immediately they get sent. Even when I lost my card, I had a replacement sent to me within few days. I have been using Payoneer for many years and I've never had anything to complain about.
Date of experience: September 7, 2016
I have had to initiate a contact with customer service 3 times for the same issue. I received an email stating that my bank account issues were resolved and yet I'm still pending payments. My husband uses the same bank account and his payment was posted less than a week after setting up his account. I have been dealing with this issue since middle of September.
Date of experience: October 17, 2018
The fact that you have to go through so much to change the bank account information is ridiculous. Especially in today's world where I can easily change my information with the click of a button. Simply for that, I do not recommend them. I've already spent a lot of time changing my bank information on all my other credit cards and ACH payments that I don't have time to deal with this.
This annoyed me so much that I made an account simply to post this review.
Date of experience: August 19, 2016
About 17 days ago, Payoneer asked me to provide some document. I provided them and they emailed me that it will take 3-5 business days to verify it. About, 17 days have already passed till now, despite of many calls, they are just saying that we have set it on high priority and waiting for the approval from Verification Department. What type of policy is that? Instead of 5 business days, on maximum side, about 17 days have passed, and I am still waiting for their email...
Date of experience: November 16, 2020
The Customer Service Rep. That assist me is very considerate and helpful. This month, I did not meet the minimum threshold amount of money to be able to transfer funds on my bank account. As a solution, he adjust my Payoneer funds a little bit for me to be able to transfer it on my bank account. I thought it will be deducted on my future client payments but he assure me it will not be deducted. I'm very grateful for this excellent customer service. Thank you, Payoneer.
Date of experience: October 10, 2019
Very poor customer service. They offer NO HELP and keeps MY OWN money on hold for an unjustifiable reason. Even the supervisor I spoke with said the same thing as her reps did. I will not recommend your platform to anyone. So much of a hassle.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2021
They put schemes for me not to close the account without having made use of it at any time. They even branded me a liar saying that my date of birth is wrong!
I've been trying to get the damn account closed for two months or more and nothing! Every time a person more stupid than the previous one answers me.
Date of experience: September 7, 2020
Jeannine was an absolute breath of fresh air. Everyone that I have spoken to has been nice to me but she went above and beyond and that is rare these days. I really appreciate her time today and it was a great pleasure speaking with her. She was genuinely concerned about my issues and made sure I felt heard and understood. She was extremely empathetic and very professional!
Date of experience: May 7, 2020
Cs representative name Mary, was very helpful. She understands my issue, and willing to help me.
Date of experience: August 13, 2024
Am so grateful for the payoneer mode of payment, easy and reliable for so many countries that cannot be paid globally, its a very nice opportunity to receive payments now, am from Nigeria i tried it and its working perfectly, thank you payoneer
Date of experience: March 1, 2019
Very good company to make business with, especially if you travel a lot worldwide. Most banks usually put a lot of restrictions, but Payoneer makes it a lot easier for me. I encourage everyone to use payoneer as your bank on the go.
Date of experience: November 9, 2020
They make you wait if you are seeking a refund for any payments that you've made to a merchant and needs a refund. Then conveniently after 3-4 weeks, they tell you that since the payment was processed more than 10 days ago the money cannot be refunded back. STAY AWAY. This is not a user-friendly system especially for those that are paying for a service as the money is not in an escrow- they take absolutely no responsibility for the money. I have worked with other payment companies which have much better customer service. I have no idea how the US allows such companies to exist where you can lose your money with no way to get it back -
Date of experience: May 31, 2018
I have been contacting Payoneer support for help. They are amazing. I was connected and chatting with the CSR in minutes and she solved my issue in a minute while chatting after proper verification.
Thanks!
Date of experience: June 26, 2018
I have had a long and good experience with Payoneer as a freelancer, and they really have played a key role in me accessing funds from abroad after receiving payments from my clients! It's a safe and fast way to do a business transaction!
However, I'd recommend they reduce the fees a bit for people withdrawing money abroad...
Date of experience: August 12, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Mike,
Thank you for providing an honest feedback of our services,
We understand your concern and frustration, in getting your funds as soon as possible. We are working hard to have this process go by smoothly and quickly as possible. However, there are just some steps that unfortunately we have no control.
When a transfer gets done at Payoneer, we use a provider. In other words, we use another bank so the funds can arrive to your local bank account. Now depending in what currency your local bank account is, can vary in how long the funds can take to arrive. Usually we give our clients up to 5 business days for the funds to arrive to their account. There are cases in which funds can arrive that same day of when the transfer was initiated. This can be due to the type of bank and how fast they receive any transfers. We, do not have this information as this relies on your local bank account. In short, it is not about how many people we have but how banking systems work, especially if an intermediate bank is involved.
Like stated, we greatly appreciate your feedback and will let our internal teams know about your review. This can help us better improve the quality of service we provide to our clients, like yourself.
Best,
The Payoneer Team