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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Getting approved on this account is a tortuous experience. The customer message center on the site does not communicate if there is a problem with your paperwork. It just says your account will be reviewed over the next several business days. Several business days? And they don't send you emails to your email account either. The only way you'd know if there was a paperwork issue is if you call customer service AND are lucky enough to get a live agent. Thank God for Navila who helped me work through the paperwork process.
I'm waiting for my issue to be resolved but the agent is reactive and good service quality. Hope to get response as soon as possible.
The Service provided by Payoneer has been an excellent experience, although a short one for this case.
I was pleased that my case was handled in a timely manner. The reps that I spoke to during the time were very professional.
I've been using Payoneer for over 3 years and love the savings and practicality it offers. The customer service experience is also excellent, and I'm a very happy client.
Very Polite, and knowledgeable. I was lost on many questions, and was walked right through the processes i had not finished
The customer service I spoke with was very knowledgeable and patient with guiding me thru my issue and having it resolved quickly!
It has been my struggle receiving payments from my clients in different countries since I started my business.
I'm happy to have found Payoneer. Best payment option by far and provides better security to both the seller and the buyer.
The agent told me everything that I was expecting from him but I'm waiting for a reply from the security team.
I believe Payoneer is making it possible for Entrepreneurs in developing countries to become global business leaders through their dynamic payment processing platforms.
Cheers.
This was an Exceptional experience! The response and the conversation was a very pleasant experience and the follow up was as promised,
Payoneer keeps meeting and beating my expectations. It match up with trends in the international financial services sector and performances is unequalled by competitors.
Accomodating reps but you need to add more options for transferring funds not only via bank transfer.
Your service is more amazing specially when we talk about solving others problems and nevertheless the fast reply
There always very friendly and efficient really great costumer reps always feel good giving a call when i have a issue never hessitated, looking foward to keeping in contact with the conpany
I received excellent service from your customer service rep that was valuable to me and actually resolved my issue.
Great experience as always. They have been a great asset for me using their services to transfer funds easily
Very good customer care officer. I am not remember her name. She give me good customer service. Thank you for the help my issue.
I am happy my problems were all resolved it was a really a good experience thanks! A++++++++++++++++++++++
Good payment survice with horrible customer service. When it comes to dealing with money you must be able immediately to get responses from customer service. Improve your chat CS!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members