On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you for your best support and they understand the need of the customers and they reduce time for more question
Very professional They tried very hard to help me but overall we're not successful in what I wanted to get accomplished according to their policies
Great Customer Service and a Speedy feedback at all times. The customer Service Agent that i talked with along with all the other Agents that i spoke with in the past they always deliver a kind and friendly service.
I have been using Payoneer payment service for about 3 years, and in every delicaye situation, the client services team was there to help me as much as they can. Thank you Payoneer. Thank you for everything.
Strong recommendation for using PAYONEER account and master card. I am living in Europe but all services were great and very quick.
Never failed me and never late, when they have issues their guidance to get someone on the phone is so easy and fast.
Payoneer, is a miracle for me, from where I come from, it is very complicated to deal with on-line money from our local banks, too much fees and complicated policies, but with Payoneer all of this has come true, a reality.
Thank you Payoneer!
I had to call the Customer service but I was afraid to talk on phone. I'm not fluent in English but the customer service was so helpful. He explained the same thing twice or more =) My problem is solved. Thank you for your help. You are the best...
Excellent communication! Very kind assistant! I would strongly recommend payoneer to friends and family! Thank you very much for your help
I welcome Payoneer in my life, because I'm from jamaica and need to do overseas transaction, and Payoneer open there doors to me. Thank you Payoneer.
After years using payoneer and more than $50k of transactions they blocked my account fro two weeks and I did not get any answer back from them on why the block or when it will be fixed.
Payoneer offers professional services and are quick to help with customers services inquiries. Their web page is easy to use and answers to some questions are already provided for users on holidays or weekends.It is easy to follow transactions of your account online and provide feed back to the bank at any time.
Excellent and professional attitude with the customars. The attitude is also very polite and useful, clear in all points.
One from the best in the net, im vey happy to work with Payoneer, greet call center, fast replay, and greet option
Just to be brief, I will recommend Payoneer to anyone because, they are genuine in their services and approach to business
All are customer executive is so polite and professional. They are too helpful. They are co-operative with me properly.
Their support center is with me in any problem and easily solved if you are right of course. It is a painkiller company not just a vitamin. I am so satisfied with their services.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.