business logo of Payoneer

PayoneerReviews 10,224

4.5

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
464
value
413
shipping
278
returns
271
quality
401
This company responds to reviews on average within 6 days

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1 review

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Angola
1 review
0 helpful votes
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Very professional and helpful
October 12, 2018

Thank you for your best support and they understand the need of the customers and they reduce time for more question

Date of experience: October 8, 2018
Illinois
1 review
0 helpful votes
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Good Job
October 12, 2018

Very professional They tried very hard to help me but overall we're not successful in what I wanted to get accomplished according to their policies

Date of experience: October 8, 2018
Jamaica
1 review
1 helpful vote
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Good job
October 12, 2018

Agent was very polite and respectful. Also quite knowledgeable in respect of the services offered by payoneer. Happy to hear an actual person

Date of experience: October 8, 2018
Germany
1 review
0 helpful votes
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Great
October 12, 2018

Great service would highly recommend thank you for pleasant Experience services level account very well

Date of experience: October 8, 2018
Jamaica
1 review
0 helpful votes
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Speedy Support
October 12, 2018

Great Customer Service and a Speedy feedback at all times. The customer Service Agent that i talked with along with all the other Agents that i spoke with in the past they always deliver a kind and friendly service.

Date of experience: October 8, 2018
Morocco
1 review
1 helpful vote
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I cannot live without Payoneer.
October 12, 2018

I have been using Payoneer payment service for about 3 years, and in every delicaye situation, the client services team was there to help me as much as they can. Thank you Payoneer. Thank you for everything.

Date of experience: October 8, 2018
Serbia
1 review
0 helpful votes
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Great service
October 12, 2018

Strong recommendation for using PAYONEER account and master card. I am living in Europe but all services were great and very quick.

Date of experience: October 8, 2018
Jamaica
1 review
0 helpful votes
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Never failed me and never late, when they have issues their guidance to get someone on the phone is so easy and fast.

Date of experience: October 8, 2018
Algeria
1 review
0 helpful votes
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Payonner - My life miracle
October 12, 2018

Payoneer, is a miracle for me, from where I come from, it is very complicated to deal with on-line money from our local banks, too much fees and complicated policies, but with Payoneer all of this has come true, a reality.

Thank you Payoneer!

Date of experience: October 8, 2018
Turkiye
1 review
0 helpful votes
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Customer Service
October 12, 2018

I had to call the Customer service but I was afraid to talk on phone. I'm not fluent in English but the customer service was so helpful. He explained the same thing twice or more =) My problem is solved. Thank you for your help. You are the best...

Date of experience: October 8, 2018
Greece
1 review
0 helpful votes
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Excellent communication
October 12, 2018

Excellent communication! Very kind assistant! I would strongly recommend payoneer to friends and family! Thank you very much for your help

Date of experience: October 8, 2018
Jamaica
1 review
0 helpful votes
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5
October 11, 2018

I welcome Payoneer in my life, because I'm from jamaica and need to do overseas transaction, and Payoneer open there doors to me. Thank you Payoneer.

Date of experience: October 8, 2018
Egypt
3 reviews
15 helpful votes
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After years using payoneer and more than $50k of transactions they blocked my account fro two weeks and I did not get any answer back from them on why the block or when it will be fixed.

Date of experience: October 8, 2018
Cameroon
1 review
0 helpful votes
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Professional services
October 11, 2018

Payoneer offers professional services and are quick to help with customers services inquiries. Their web page is easy to use and answers to some questions are already provided for users on holidays or weekends.It is easy to follow transactions of your account online and provide feed back to the bank at any time.

Date of experience: October 8, 2018
Italy
1 review
0 helpful votes
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Excellent
October 11, 2018

Excellent and professional attitude with the customars. The attitude is also very polite and useful, clear in all points.

Date of experience: October 8, 2018
AE
1 review
0 helpful votes
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Greet service
October 11, 2018

One from the best in the net, im vey happy to work with Payoneer, greet call center, fast replay, and greet option

Date of experience: October 8, 2018
Morocco
1 review
0 helpful votes
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Thanks
October 11, 2018

Great service thanks for your help, so fast and secure. If you have any problem you can get a solution, just call them

Date of experience: October 8, 2018
Nigeria
1 review
0 helpful votes
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PAYONEER THE BEST
October 11, 2018

Just to be brief, I will recommend Payoneer to anyone because, they are genuine in their services and approach to business

Date of experience: October 8, 2018
Bangladesh
1 review
0 helpful votes
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That was a nice experiencw
October 11, 2018

All are customer executive is so polite and professional. They are too helpful. They are co-operative with me properly.

Date of experience: October 8, 2018
Azerbaijan
1 review
0 helpful votes
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Their support center is with me in any problem and easily solved if you are right of course. It is a painkiller company not just a vitamin. I am so satisfied with their services.

Date of experience: October 8, 2018