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Payoneer has a rating of 4.5 stars from 9,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
So far payoneer has exceeded my expectations regarding being able to accomplish a technology 150 years ahead of it's time. I'm truly hoping it continues to enhance internally and be as transparent as it can be without selling business owners information.
Overall my experience is a blissfully one payoneer has helped my business to grow and so I'm very pleased to have this platform to promote healthy growth.
Date of experience: August 9, 2020
In a moment of messing up with card ordering and no option for a live chat, I call headquarters from Thailand. With a very patient approach they calm down me and resolve my problem just in few minutes
Date of experience: July 16, 2019
As described, my pin was not accepted with my old card in most machines in France. A signature and ID was required which was extremely inconvenient and frankly annoying. I hope this compatibility issue has now been sorted
Date of experience: July 14, 2020
First thing with is they are very very slow in terms of clearing payment. There minimum amount limits are too high for the beginners. They took approximately 10-15 day to clear my first payment that too after a lot of trouble. I would never recommend!
Date of experience: February 9, 2020
I was finally able to speak to a Representative after seven days' attempt. My wonderful representative, Christian, was absolutely patient and fantastically helpful.
My account was opened in 2017 before the many changes are done by Payoneer. Therefore, I was unable to get access to any tabs (receive/send payments, etc). Christian ensured that I was satisfied and problems were rectified.
Unfortunately, we got disconnected.
I look forward to a successful experience with Payoneer in the future and expect that the future of Payoneer continues to provide developing opportunities to everyone (including Educators) to have a smooth experience with their online businesses with receiving and making payments.
Thank you Christian for the kind and helpful service!
JC
Date of experience: July 9, 2021
First time I have used Payoneer account to pay a request from a supplier, and it took 17 days and 5 calls to get the payment issued. Not a very good first experience, currently having second thoughts over whether to use Payoneer to process our international sales revenues.
Date of experience: July 15, 2019
I recently had a couple of issues with a Payoneer stolen card and some weird transactions that I did not make. Their customer service was super friendly and responsive. Their website is self-explanatory and easy to use, not only for these issues, but for every transaction I've made.
Date of experience: July 31, 2019
I'm very happy with Payoneer Customer Service. It is very easier than other OInline Money Transfer company. I can transfer money from Europe and USA to any other country what are allowed by company. But before using every user should read carefully the company's terms and conditions. In South Asia most of the freelancer, online marketer, online job holder are using the Payoneer Account especially in India and Bangladesh. We have a community for Online Money Transfer for-Payoneer support. In case of emergency you can call over phone number in customer service support. I welcome you and use the service very smoothly. Honey is sweet when it is tested!
Date of experience: May 29, 2019
Payoneer is great, but I am having issues with the billing service. My payments are on hold and they are asking for documents to validated my account too frequently (I am not a new user). Not happy with their follow up process. I will move back to PayPal.
Date of experience: June 18, 2018
The reason why I decided to accept payments through Payoneer was because a friend of mine recommended your app. Good enough that I already have a Payoneer account. I used to use PayPal; however, because of the recommendation from my friend, we changed to Payoneer, and lo and behold, first and second payments, made by my clients are on hold, and now im worried that the VA's would be paid late for this month.
So frustrating
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Dear Iris,
Thank you very much for your review. We are sorry to hear that your payment was delayed due to payment verification process. We can see that eventually it was successfully loaded. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
During all the stages of the review process we are there for our clients, ready to consult on any document requested and speed up the verification process for them.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help!
Best,
Anna from the Payoneer team
I wrote a review here a few days ago, to which a Payoneer rep. Responded asking me to check a private message he/she had sent to me. The message read:
I regret to hear that your account has yet to be approved. In order to properly assist you, I would appreciate it if you could send me your reference number so I can take a look.
So i sent the ref number. But got no reply, never had from them again!
Date of experience: June 20, 2016
I am sorry to learn about your experience. I would love to step in and assist, please see my private message.
Its been 7 days but they are still having technical issue. Its not standard for a money company unable to solve technical problem in 7 days.
This really disappoint me, really.
Not to mention so many people complaining that they can't withdraw with ATM but payoneer balance been deducted, and they had to wait 90 days to wait for their urgent/hard earned money to be returned to their account
I would advice to use payoneer only after they became stable. Right now theres too much problem.
Date of experience: November 16, 2016
Hi Leon, I'd love to hear more about the issues you've come across. Please see my provate message.
That each time for the same issue I will be connected to a different call center is not comfortable. The time will be wasted till I explain from the beginning and the new call center checks all the info, too. If they can not solve the issue in one day, I appreciate it that they tell us how long we have to really wait. Telling us the fake waiting time, make us nervous.
But I am satisfied at the moment because finally the last person named Sarah could help me. Thank you Sarah..
Date of experience: August 26, 2021
I've only used service about 5 months, all is OK. Support center works perfectly. I would like to see a more informative and functional personal "myPayoneer" cabinet. For example, SMS-approving system for payments.
Date of experience: June 4, 2018
Excellent. Easy to use. Always resolve issues quickly. They were very proactive in reacting to a major issue caused by a 3rd party credit card provider recently. I was well impressed with their response and this experience made me an even more loyal customer.
Date of experience: October 13, 2020
I've used Payoneer for years now and am on my 3rd Mastercard with them! They're efficient, their customer care friendly, and, most importantly, they facilitate international payments for my business without a glitch. Quite frankly, I'd be lost without the wide range of payment facilities (effectively including an overseas bank account) they offer.
Date of experience: May 27, 2020
Best experience ever. However, verification and other security checks should be done once someone has transacted. Holding someone's funds until he or she does the verification is quite inconveniencing.
Date of experience: September 4, 2018
I tryied to solve my issue via email communication but that took too long. After I called the problem was solved in minutes.
Staff seems nice, did good job to make usual bank bureaucracy less painful :)
Date of experience: February 5, 2019
I accidentally entered a wrong IBAN number on my bank account and withdrew the money. Customer service has been amazingly professional, kind and helpful, they resolved my issue immediately. Thank you very much, Payoneer!
Date of experience: June 1, 2020
Live call support, no wait time are what makes me stay here! Payonner offer a master card and have no limitations as to how much someone can transact. Financial freedom is what I also like about the platform.
Date of experience: June 1, 2018
Terribly disappointed with payoneer. All payments till now are always delayed. They had promised payment in 4 working days, but takes much longer that that. The last transfer done on 26th april 2017 is yet to reach my account. Had contacted support via email & chat, but no reply yet.
Date of experience: May 6, 2017
Hi Vinod, I am sorry to learn about your payment being delayed. Please be aware that bank holidays and weekends can sometime cause delays in payments. I’m happy to look into your case, please see my PM.
This company is no good. I'm telling you use another company for receiving payments. You have been warned. You'll be next in line to file a BBB complaint about your missing money.
Please help and save yourself: LEAVE!
Date of experience: November 20, 2018
The operators are helpful, professional, polite, and bright in general. However, whenever the documentation required for the approval of your card gets to the red tape department, you should expect them to be slow, have zero attention to detail, and drag your elderly and disabled landlord halfway across the city just because your lease agreement (without a fixed date) was issued two years ago. I wonder if they teach all thattheir managerial staff formal logic these days. The answer is probably "no."
Date of experience: June 20, 2019
Payoneer has the best available support staff. Yeah well I agree that they do not reply by email but you gotta call them and your issue will be resolved within 5 minutes. You can find many of their landline numbers on their website. I loved the service. It was professional.
Date of experience: October 17, 2021
Payoneer really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big business as well. The Payoneer Digital Purchasing Mastercard has some big business and accounting features like multiple cards for your one account to handle different expenses.
But with all the diversity of payment options and currencies enabling users to practically receive money from anywhere in the world and Payoneer is still human. I called at 11pm est, reached a customer service team member called Jam and got my questions answered right away. That was so refreshing to know that when dealing with your hard earned money that someone is their that you can speak to.
They are many other reasons that make Payoneer a plus and as a user, first as a payee and now as a business owner from 2009 I have not been disappointed. They keep improving and adapting to this changing financial world.
Date of experience: October 14, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Muhammad,
We would like to apologize for any inconvenience that you experienced in regards to receiving your payments. We understand how frustrating this is for you and your business, however we want to clarify with you why we review each payment.
Payoneer is a financial company regulated by the US government. We must comply with strict guidelines when dealing with clients payments. Therefore each payment that comes into our system is subject to a review. When clients accumulate a certain threshold of payments, a manual review is triggered by our payments department. This is to ensure that any future payments coming in are coming from a reliable source in accordance with our Terms and Conditions. During these reviews, our clients will be asked to provide further documentation to prove your line business and verification of the payment. If everything provided is approved, that means any pending payments will process alongside future payments coming in from the same funding source. Keep in mind that these kind of reviews do have a time frame of 3 to 5 business days for review. The reason for this is due to communication with clients. Sometimes, clients can take longer than usual to provide the requested documents. Once the actual documents are submitted, then our payments team will start the process of reviewing said documents. If anything else needs to be provided, they will notify the clients of what needs to be submitted via email. It is a of great importance that our clients make sure they check their emails and submit correct information to avoid further delays. We were able to see that your issue was already reviewed and solved by our customer care team.
We appreciate your honest feedback and rest assure this will help us improve our customer care experience with our clients.
Best,
The Payoneer Team.