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Maryland
59 reviews
209 helpful votes
Follow Daniel B.
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I read a number of their reviews before I wrote this one and it appears PayPal may operate in alternate universes. WOW, who knew! To a certain extent, it appears depending on how you use PayPal, you may or may not have a good experience. As a purchaser, mine could not have been better. Using PayPal, I recently made two purchases, from separate companies, one for $450 and one for $30. In each instance, I didn't receive the merchandise. I contacted PayPal and approximately 3-4 weeks later the full amount was credited to my checking account. No proof required; easy-peasy! That said, not being able to speak with someone when there's a problem can be extremely annoying.

Date of experience: July 18, 2020
Arizona
1 review
0 helpful votes
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My wife is currently having a problem trying to transfer money to her bank account which is in PayPal means but instead they put a 72 hour hold on our money. Naturally this has stressed my wife out and myself because we are trying to get a van today to hold our 4 children. She pleaded with a representative through there customer service line and he couldn't have been any more heartless and that's what PayPal calls customer service. Do yourself a favor never use this god awful site again save yourself like so many before you couldn't till it was to late!

Date of experience: November 9, 2021
Idaho
1 review
1 helpful vote
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Terrible company
October 30, 2022

After my account was frauded and deleted I was told to simply start a new account. All payments since then that have been sent to me have been withheld. This company is stealing or withholding money from its users. 12 hours of phone conversations to their call center which is clearly not based in the USA has given me nothing but headaches and zero return on my funds.

Date of experience: October 30, 2022
New Jersey
1 review
3 helpful votes
Follow Lee G.
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Two days on the telephone with paypal and no resolution. Foreign speaking persons who do not know their elbows from a hole in the ground. Redundancy, stupidity, incompetence, the same questions and the same non answers over and over again. Five customer service reps and a supervisor and still no one can resolve what should be a simple issue. I agree EFF paypal, they are the absolute worst for customer service. This is a classic example of running you in circles to exhaust you and frustrate you so you will just go away without resolving the problem. Someone needs to sue these dumb asses out of existence.

Date of experience: June 3, 2017
Viet Nam
16 reviews
11 helpful votes
Follow Si T.
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This is fantastic company just by the case that I was in need of something like you know making refund from some unreliable seller and that people were all on my side by many standarts and cases. Hopefully it will work out such well in future as well.

Date of experience: March 25, 2020
California
1 review
0 helpful votes
Follow Mauro l.
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Bad!
July 9, 2020

Awful people! Someone claim they did not purchase an item well over two months ago and paypal decided to give them there money back making my account into a negative! I provided them with tracking number and all the proof they needed but still did not work. Aweful!

Date of experience: July 9, 2020
Tennessee
1 review
2 helpful votes
Follow Paul M.
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I've had a PayPal account for years only because eBay insisted on it. After they haphazardly held my shipping funds several times I backed away from them.
Recently I started letting my clients pay me online through them until today. All of the sudden after over a decade they freeze my meager funds demanding answers as to what my payments are for, my photo ID, and photos of my "supplier" invoices and receipts.
For a $50. Payment for plumbing services rendered!
No such "Supplier or Reciepts" exists!
They say they won't ever consider my complaint until these demanded photos/documents are rendered.
I'm livid, what a scam.
I advise anyone reading my words to stay far away from PayPIRATE.
What a corporate thug.

Date of experience: September 1, 2021
Maryland
3 reviews
3 helpful votes
Follow Bear S.
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I have been using PayPal a lot lately and they're improving in ways. But it's still pretty inconvenient at gas stations, where you have to go inside and prepay if you have less than 300$ or other high amount in your account. They've come a long way from being a small payment processor, and are now almost at the level of a major bank. But they could be more flexible.

Date of experience: December 22, 2018
Canada
2 reviews
3 helpful votes
Follow Chris W.
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Caution
June 3, 2020

I would recommend not trusting or relying on PayPal for protection from fraud. You are much safer to use your credit card. I purchased from eBay and never received my KOVEA stove. It's been 2 months. Item has not moved. They want me to wait another month. Do yourself a favor, shop local. Or if you must, don't use PayPal

Date of experience: June 3, 2020
Washington
5 reviews
14 helpful votes
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A few years ago I was bitten by transfer my balance out to my linked checking account. I thought it should be free as all other similar services I had used, but Paypal did took a not small portion out of it. I didn't have time to complain but stopped using it on banking side.

Two days ago one friend sent me $130 it looked more shady this time: Paypal sent him notice saying I would get paid $130, and on my side I only got $125.9 after $4.1 fee deduction. This time I took time to check the company's fee policy, as I care about the mutual trust between us: It shouldn't take any fee based on the transaction type we did.

I guess that's how Paypal's good profit comes from, pretty shameful business.

Date of experience: March 30, 2016
GB
31 reviews
73 helpful votes
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The Customer Service are bad as hell, they dont lisen to you.
On average they process everything very slowly. One of the big
Turnings down for Ebay is the usage of Paypal.
After 10 years i was tired of Paypal. Just remove my account
And never ever will use this service again.
Worst. Not recommended

Date of experience: April 17, 2017
California
98 reviews
171 helpful votes
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Have been locked out of my account so I created another and the same thing happened. The password recovery system that verifies whether the account owner is who they claim to be and not a hacker does not account for outdated phone numbers and e-mail addresses that change and makes the verification checks impossible to complete. It's unfortunate that so many people use Paypal exclusively these days so that everyone is forced to use it whether they dislike Paypal and its systems or not. Shame.

Date of experience: January 16, 2017
India
1 review
4 helpful votes
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Paypal is by far the worst licenced money thief.
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+

Even worse is that one cannot speak to a living human being ever. The $#*! Ed up computerised prefabricated answers are farfetched and ridiculous. It refunds idiot customers that supply ZERO evidence on complains. It never protects any seller. The stupid ceo is as unreachable as the stupid emoji resoinding to online complaints. Take good advice today. Paypal is $#*! Ing doomed. Move ur biz to transferwise

Date of experience: November 20, 2020
California
4 reviews
18 helpful votes
Follow Chris F.
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Wake up America!
March 3, 2015

Ike someone already said
A good idea and a good business... turned bad after EBay purchase.
First of all... not insured (do NOT leave your $$$$ in your Paypal account)!
Second... do you ever wonder why it takes 4/5 days for any funds you transfer to go anywhere?, well...
Let just say... you transfer $ 100 from you bank to Paypal... it should take... hhhmmmm... no time at all... BUT your $100 stay for (at least 3 days in Paypal account... generating interests for Paypal. Now... multiply that $100 by a million of daily transactions and check how much $$$$ is Paypal making out of you $$$.
Then they want a credit card on file, but "they cannot use it to make a payment for you (yup... doing so... they would loose all the interests accrued on the...$$$ sitting in their account... but hey... after the acquisition by EBay... the same "modus operandi" is applied... and between EBay and Paypal... we are paying 17%... again... WAKE UP AMERICA!, OR SHOULD I say WORLD?

Date of experience: March 3, 2015
Netherlands
6 reviews
12 helpful votes
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Very satisfide
February 5, 2021

Had a few dealings with PayPal recently and I'm very pleased and pleasantly surprised as to their helpfulness and efficiency. They got me 3 separate refunds for unsatisfactory purchases in double quick time. A Big Thank You To PayPal. I hope you will continue being so helpful to you clients!

Date of experience: February 5, 2021
California
2 reviews
1 helpful vote
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BBB Complaint against PayPal
April 18, 2023

I want to thank Adam M. In PayPal Business Litigation. As a 23 year customer I know that sometimes a situation may arise, and it is greatly appreciated when someone like Adam steps in and resolves the matter.

Date of experience: April 18, 2023
GB
3 reviews
5 helpful votes
Follow Reede O.
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The internet is filled with crappy sites and mediums that rip you of your money, and despite how seemingly smart I felt I was I still fell one of these scheming scams! But for Greg my friend that helped link me with a recovery expert, I do not know what I'll have done! Why cry over lost Money when you can most definitely recover it! You too can visit legalfraudrecovery.com. To make enquiries on how you can go about it!

Date of experience: April 27, 2021
New York
6 reviews
32 helpful votes
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Refund
March 14, 2015

I ordered some items from china on the net and paid with paypal. I only received 3 of the 5 items, and the ones I did receive were damaged, filed with paypal to get my money back was told to ship to a certain address which they gave me which I did insured. Nothing was done, finally today they ask for proof, I gave them my shipping receipt and the insurance, less than 10 minutes I get an e-mail saying case close in sellers favor,, wwhhhattt the hell. They said the proof was in valid, no way I mailed it though the USPS.

Date of experience: March 14, 2015
Louisiana
4 reviews
3 helpful votes
Follow Jennifer J.
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Paypal refused to help when I had an issue with a purchase despite me spending over an hour talking to multiple customer service agents. Now they allowed money to be received in my account, but blocked me from spending or accessing it. Why not just block the whole account then? Oh yeah, because then you can't scam the money from people. Literally thousands of posts of how they have scammed money from people this way. They should be shut down. They no longer provide security for purchases and then directly scam customers.

Date of experience: March 28, 2022
Thailand
1 review
80 helpful votes
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Paypal is Bankrupt
July 20, 2020

Paypal is by far the worst licenced money thief. Even worse is that one cannot speak to a living human being ever. The $#*!ed up computerised prefabricated answers are farfetched and ridiculous. It refunds idiot customers that supply ZERO evidence on complains. It never protects any seller. The stupid ceo is as unreachable as the stupid emoji resoinding to online complaints. Take good advice today. Paypal is $#*!ing doomed. Move ur biz to transferwise

Date of experience: July 20, 2020

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
616
value
559
shipping
238
returns
277
quality
524
+431