Very unhappy. Order was delivered to the wrong address. After contacting customer service I'm told there is a 30 day return policy and was quick to put it on the delivery company. Not one solution to the fact that I did not get the chance to use their 30 day return policy because it had not arrived to me. The pieces I received looked nothing like pictured. Dresses that were to be knee length in pictures were actually down to my ankles. I'm 5'8. Material is see through and cheap, on each piece.

If the item doesn't fit or doesn't work out, you can't get your full purchase price back! They will give you a percentage, but not the full price. It's a rip off! Buyer beware! They keep your money. I feel like I've been robbed. Here's the email they sent: we refund you $12 to your original payment account that you used to pay before as compensation and you keep the item without return. $12 refund on a $41 purchase. The dress didn't fit. Keeping it is not what I wanted. Very unhappy with the whole process.

Sent me an email concerned with my "large" order warning me I could not return items. I just told them to cancel the entire order. I will update this review at a later date if they refuse to refund me. I just spent $1,000 at $#*!'s Sporting Goods. One of the items had a defect (probably from being tried on at the store). I took it back and it was an easy exchange. Telling someone they are not allowed to order something online and return it if it doesn't fit is super sketch and unprofessional.

Your site reached out and said to get in contact with peda
Ptellush if we had not received it within 48 hours when I finally did. We got tracking information that worked prior to that tracking didn't work. And my items are still days away. Shipping services very poor on top of that. You pay for shipping.

I'm so disappointed with this company. 13 messages back and forth with this company and still no return authorization. The clothing fits very small and it is of poor quality/color. The company did not ship my complete order and asked for multiple pictures and for me to weigh the box to prove that an item was missing. No packing slip. Poor English in email correspondence. Buyer BEWARE!

I had notified as soon as I received items…too small. I had asked 2-3 times where to send back to. No response, so I sent it to return address on package…then heard back that I should not have sent there! They would not be responsible for a refund. Not acceptable. I will not purchase or refer anyone to them.

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Similar to what has been said by other reviewers, the return policy for this business is terrible. I wish I had read reviews other than those on the site itself before purchasing. My items did not fit and I asked to return them. I was offered to keep the items and receive a partial refund (initially 25% of what I paid for the items, which they increased to 50% when I pushed back). Since I did not want the items, it was of no use to keep them and only receive a partial refund. Their website states that the items can be sent back and a refund received (minus shipping fees); however, when I asked to send back my items I was told that they don't currently provide shipping labels. In addition, the quality of the materials and construction are cheap. Their styles are cute, but if you do not like the items or they do not fit, then buyer beware!

I bought dresses off their website for my bridesmaids to wear at my wedding. They sent me a dress in the wrong color and refused to refund the dresses, even though my wedding is now only weeks away and I am loosing hundreds of dollars.

This is the worst, least understanding customer service I have ever encountered. Their dresses look cheap too.

The customer service is horrible no invoice with purchase. No address or phone number available on line website doesn't work. So can't return an item. I followed measurement guide and dress was still 2 to 3 sizes small

Be careful purchasing from Petallush. They state items can be returned within 30 days; however, this is not true. They do not want their merchandise back and tell you to keep it. That would be ok if they refunded what you paid, but they don't. After multiple emails, they only refunded $21. The dress cost $49. I won't purchase from them again.

Checkout took too long. Hoping my merchandise will be as nice as is advertised. Ive never shopped from this company before.

The styles are nice, but the fabrics were not, sizes tend to lean smaller than expected.

I'm very disappointed in this company. I returned 2 of my 4 items that did not fit unfortunately. I followed the instructions providing order numbers, original bags, item numbers, everything. They have kept my return but refused to issue a refund based on an error with the tracking number which is out of my control. This is theft. Please consider ordering from another company.

I do not recommend buying anything from this company. If it doesn't fit, you will not get your money back. They offer you different options. I finally chose to get $22.00 of my $52.00 I spent. Never received it. Customer service will not answer your emails once you start questioning them about your refund. Complete scam so beware. Would have given a 0 in rating, had that been an option.

This almost feels like a scam. They sent me the wrong color of an item. I asked to return it along with another item that doesnt fit. They offered me $24 for the two items I paid $87.50 for. Alternatively they would give me $80 to spend in the store. I don't want any more of their clothes because the fabric is CHEAP polyester. No thank you, I'll pass. Do not buy from them!

I ordered a couple of dresses and the sizing was off. I emailed to return them back and they would not give me a full refund. I emailed back and forth for days and finally bit the bullet and accepted the partial refunded amount.

I purchased several items as a first time buyer. What I received did not meet my expectations. The return policy is where everything devolved into what can only be described as a shell game.

I've had similar experiences to dozens of others. I promptly requested a return and full refund when the product did not meet expectations in accordance with their stated policy. What I received instead was a bargaining game. First offered 20% plus I get to keep the clothes I don't want. Then it was bumped up until I was finally threatened with a last and final for 65% or the possibility I wouldn't get a refund at all in addition to having to pay the return shipping.

It's dishonest, unethical and should be fined by the Better Business Bureau. This kind of behavior should not be allowed to continue. And everyone wonders why no one shops small businesses and only Amazon.

Why don't you have paypal? I won't be shopping here again without it.

Got the dresses and they were very see through. Having my bra show through was not the look I was going for for Easter sunday. Also, they were too tight. I usually have no problem with size small.

I had trouble getting my credit card entered into the system. The first dress was too small. The other two dresses are a little too large.

I felt some frustration because I didn't know where this company was shipping from and got a call from my bank thinking it was fraud. I've had bad experiences shopping from sites posted on Facebook in the past... and we had issues getting it shipped and delivered. I had to pay some extra postage, sign something online, in person, blah blah blah. It was quite a hassle. And now one of the dressed doesn't fit. Not sure yet how to do that.