They take money out of your account when they are not supposed to, it's NOT unlimited calls, half the time the inmate can NOT get through, and the letters take forever to get to the inmate. I have had this company since March and have nothing but trouble. My boyfriend has NOT been able to reach me in 5 days but has been able to reach other family members through another company. I have called them numerous times about this and they keep telling me it will be fixed and they are working on it. I am extremely frustrated and they don't refund you, so I am stuck with this non working company
Can't wait to hear from him we miss him so much and can't wait to have him home with us am hoping soon but June is a long way from now and his daughter will be 4 and son will 1 he hasn't met him yet..
Hello Ashley. Thanks for trusting us in helping you stay in touch with your loved one. If you ever have any issues, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I thought this was a great idea to keep in contact with love ones. The ability to share photos and keep some kind of contact with your love one really helps family. And hopefully it sends some kind of hope and makes your love one a better day.
I just hope he get his stuff he's my everything and I need him to feel it. I love that it was easy to use. I was stressed out bad not knowing how to put money are an easyer was to send pictures. I do love this app. If he don't like it you'll hear about thank you. For makein a app easy to use
Hello Gloria, hopefully, you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Thank you for your service with us and the great review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
It's so much easier than any other website or app. It ships out the same day you send it and your loved ones will get it in 3-5 days. Your loved ones can also order commissary and get it later the same day they ordered it.
Vada,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This is the worst the phone calls are the same as gtl connect network pigeonly rep said its. 10 cents per minutes well we only get 15 minutes so you do the math... it's the same price 1.50 I'm not saving $#*! then you're charging me 7.99 to have a subscription for what? When gtl connect network is FREE this $#*! a scam he $#*!ing y'all over! AND YES IM A REAL PERSON! And they took 2.99 out of my account after i cancelled the services smh scam SCAM SCAM
My friend is in prison. His name is Paul. My husband needs to have him and many others depend on paul for who he is. He is in jail not for his character, but behavior. Hoping to keep contact with him is very important. This site made it easy to find him.
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
So far I have really been impressed and pleased with Pigeonly, the letter I wrote my dad, was typed and sent so fast, they update you to let know your letters have been sent and delivered and when it get a there! I love that, I am still waiting on my dad to call but he the letter just got there so it may be a few days but so far the rates are Great and I me being a daddy's girl and yes even at the age of 41 I miss him like crazy, thanks Pigeonly! You guys Are awesome,, I'm looking forward to trying out the creating cards next..
It's a pleasure serving you Ally. I really appreciate you taking the time to share your feedback and being so open with us. We hope you continue to enjoy our services!
But I would like to send letters 3 times out of the week. Pics and greeting cards twice. That's only my own option
Thank you is very easy to send letters and pics and greeting cards I really like it..
Hello Maria,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
This website is garbage and so is the service. I purchased this service for phone calls and it didn't work at all and the number they provided me with didn't work. It's a bunch of bull. Will not continue with this service.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
They took $120 out of my account after it was closed starting in June, the following December Istill haven't had my money back. Now it's February and I still don't have my money back. They keep putting me off and putting me off and putting me off. So pretty much they stole my money out of my checking account without my permission
Hello, Angela thank you for bringing your concern to our attention. We do apologize for the inconvenience. Please know that we are more than willing to help you resolve this issue. Kindly call us on 1800. 323. 9895 at your most convenient so we can discuss details. We are open from 6am to 6pm pacific time Monday - Friday. Thank you and keep safe!
I have had a very positive experience using pigeonly. They are very fast and are great at keeping you updated on where things are, such as letters being delivered and at what time. I would recomend to everyone.
The web pages flow easily, account set up and navigation were a breeze. Im disappointed that after i joined and agreed to pay a monthly reoccurring bill... i was taken to another page where it was a 3rd party and had an additional bill to pay to the jail. I understand its separated as its different businesses all together. Its just nice to know that once you agree to everything... the agreement changes on the next page after providing Credit Card info and being charged.
I recently found out about this Townsend my fiance pictures to get through this time away and I'm hoping he is getting them.
Update to all... this site has proven to be amazing to me. My fiance recieved his pictures and his not. I am very happy with this and have sent more through here to help him get through his days in. Really recommending this site to other ladies with men in there
Hello Marie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. So glad you enjoyed the photo service and its wonderful your fiancé received his pictures. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I signed up with a $4.99 deal to send pictures! Which ended up being over $30 to send pictures! I tried to cancel my service! Only to have multiple charges! Months later, without using the service! DONT make the mistake of giving this website your bank info! Reporting to the BBB!
Hello Kriska,
Thank you for bringing your concern to our attention. Please allow us to do further investigation, if you are incorrectly charged, rest assured it will be refunded. Please know that we value your business. Kindly call us on 1800. 323. 9895 from 6 am to 6 pm pacific time so we can discuss details and resolve it as quickly as possible. Thank you and keep safe!
Pretty reliable. I love how i do not habe to leave to go anywhere its just 1 click away. I cant wait for ny significant other to get him pictures. I am so excited to see how fast it is that he will get his pictures
I signed up to see what it was about supposed to be a 3 day trial well in website says you can cancel after you see the charges for monthly subscription then 24.99 I think for a number well I never got the number when trying to cancel kept taking me back so I emailed was called after the 3 day trial and said i never agreed to the 24.99 number still got charged. Many people after i learned this told me there all over charged and its multiple charges in one month. I would advise you just go thru the jails system and not here. This place is a complete RIP off. And all these false good reviews. I DO NOT RECOMMEND THIS PLACE AT ALL. I've turned my complaint over to better business bureau it's bad enough its expensive to talk to a loved one in jail and send things to. And you have a company like this that rips you off. They will blow you up with emails too.
Hello Marsha. We deeply regret the experience you had while attempting to us our services. We take these issues serious. It appears your issue would be best resolved by calling in. Feel free to contact an Account Manager M-F 6-6 at 8003239895
Phone number have glitches and sometime don't work. Inmate will call and number will say it's disconnected. Theu will say call BK in 48 hrs, they'll reset them number if it still doesn't work they will give you a new number. How is that convenient for the inmate? Me? Keep you on hold for 30 plus minutes. It's a horrible learning experience. Stay away from Pigeonly
Hi Lisa I apologize for any inconviences. Sometimes the facilities/providers experience outages making it difficult for calls to connect which is why sometimes the inmate hears a busy signal when trying to call. There are also different protocols for our number to be active and ready for use depending on your loved ones facility. This is why we try to give the number at least 24 hours to be active. Other times the facility just won't accept our best rate number which is why we then issue you a different number with a different prefix. I know it can be very frustrating but our main goal is to provide you with a working, active number that the facility will accept AND our customer can save on each call. Sometimes depending on the facility it can take a couple tries, so we ask for patience on those special cases. We also have had a very high call volume due to the demand of our services. Since then we have expanded our time making hold times a lot less. If you'd like to give us another try for free please give us a call and use reference code 8231. A manager will be more than happy to assist you. Once again I do apologize that you did not have a great experience with Pigeonly.
This is my first time using this service and its awesome excellent way to stay in touch and send money and pictures its simple and easy to use and it doesnt cost an arm and leg i definitely would recommend this business to everyone wanting to keep in touch with a loved one locked up
I'm glad I found Pigeonly. Pigeonly services are great to use to send a letter to your loved someones. I personally live in Canada and you have no clue when the letter is delivered until your loved someones tell you so. With Pigeonly, you can send 4 pages of text, it takes around 4 days to deliver and you get notified when it's delivered.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Susan for your feedback, we will take this into consideration to help out our future customers. I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved. Secondly, our membership charge is to allow you to take advantage of all our six unlimited services, including the local voice line. You are not required to pay for your minutes through us and can fund your minutes directly with the facility's phone carrier. We provide the option to fund your minutes out of courtesy for servicing with us, and we save you time and money this way than from doing it yourself. If you have any questions, comments, or concerns please feel free to reach out to us at Mon-Sat 6am-6pm 1800-323-9895 PST, thank you.