PlayerUp has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
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PlayerUp

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Romania
1 review
11 helpful votes
Follow Cristian P.
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SCAM site!
November 8, 2023
Updated review

UPDATE ON MY REVIEW: do no listen to what the guy from PlayerUp is saying
I did actually contacted PlayerUp on Telegram and they informed me that if I do not "rezolve my issues" ( delete my negative reviews) they will cancel my order. I told them to process my cashout and I will delete my reviews and also i mentioned that I won't delete anything because the internet is full of people who are saying that after deleting the reviews PlayerUp starts ignoring their clients.

SCAM site!
It is very interesting how this site receives so many 5* reviews, when actually they do not cashout users money.
I left a review awhile back stating that they did not payed me when I sold through them a digital good. On my review they replied that "my cashout has been released", but right after this my middleman suspended my ticked and the cashout. On another review they replied that i need to contact telegram support, but of course nobody answers there. They are taking advantage of the review sites that you cannot reply back and are telling that everything is in order, but in reality it is not.
They are SCAMMERS. Do no listen to the all 5* reviews because they are most probably fake accounts.

Date of experience: November 8, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved

This order was cancelled.

Due to some issues with the buyer. All parties mutually agreed to cancel this order. While take blame for lack of transparency on your transaction, nobody was scammed here and the transaction was cancelled.


I suggest to stay away from PlayerUp
October 19, 2023
Previous review

UPDATE: I contacted telegram support as Jason said, but of course nobody answers there. Their "ignore customers that must be payed" policy works very well.

One month ago I finalized a transaction of a game account. At the beginning everything was good, the middleman seemed to be... well... responsive enough, but once the payment from the buyer towards PlayerUp was made it was impossible to reach the Middleman.
So as you can imagine the buyer payed to PlayerUp the money, I have given the account to the buyer and he was kind enough to hand over his bank statement showing that he did payed.
I tried every peaceful method to reach them (email, telegram, opening tickets, responding multiple times to my cashout ticket), but none of them seemed to get the attention of my Middleman or PlayerUp staff. I received only one response at some point on telegram and they were saying that they will start processing the payments once the page is up. Indeed, at that point the page was having issues, but right now everything seems to work normal. Of course, I asked again on telegram about the payment process and as you can guess, they did not answer.
Their behavior is like someone who is experienced in scamming and takes advantage of peoples' trust.
I have attached screens in order to see for yourselves and I suggest to look for other methods of selling/buying digital goods because it is clear that these guys are not to be trusted.

Date of experience: September 19, 2023

Scam site, do not use it
September 9, 2023
Previous review

I have made a transaction on Saturday. The buyer sent the money and he sent me the proof that he sent it, but i did not receive anything.

Date of experience: August 10, 2023
India
1 review
0 helpful votes
Follow Sushil T.
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Bought a Fortnite account and got details within some time. Extremely happy with my purchase and will recommend to others.

Date of experience: July 30, 2020
Jason W. PlayerUp Rep
over a year old

Use Live Chat If You Need Further Assistance

====================================================

TECHNICAL CHAT SUPPORT (RECOMMENDED)
https://www.playerup.com/accounts/guides/
https://lc.chat/now/1642261/6

SALES CHAT (SALES ONLY)
https://www.playerup.com/middleman/?page_id=5&form=cart

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

Go to this link above and click on the live chat bar located on the bottom right of the page. If you're unable to view the live chat then that maybe due to that you're using a mobile device that is blocking it. Please switch to a desktop/laptop and then you'll be able to see the live chat customer support option.

====================================================

OPEN AN URGENT TICKET
Http :// www.playerup. Com/conversations/add? To=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

If Live Chat is offline, open an urgent ticket using the link above and request us to fix/expedite/resolve any issues you've outstanding.

====================================================

Please note TrustPilot isn't PlayerUp Support. If you have problems with a transaction, seller or anything you should open an urgent ticket or contact live chat support. Please note we're currently experiencing extreme delays on transactions and if you need your orders/issues expedited, please alert us so we can resolve this for you immediately.

GB
1 review
0 helpful votes
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Best website
November 26, 2023
Updated review

Playerup is a good website for buyers and sellers, it has good support who response you patiently. I recommend you to use them in your deal.

Date of experience: November 26, 2023

PlayerUp Is SCAM Site
November 22, 2023
Previous review

Hi, i am an old seller with +600 feedbacks on site and worked with them since 2022, i have completed many orders on site and requested to cash out and charge my balance several months ago but no action occurred. After leaving a negative review, they messaged me on telegram and said "we will update you shortly". But any update was not done yet. They restricted my account accessibility and remove my contact links in my threads(offers). And disable bumping all of my posts.
If you are seller or buyer just avoid from this SCAM site. They never paid my money without negative feedback. Be careful and don't waste your money and time on this site. They are surly SCAM and don't response your messages. Lie promises and lie sentences are their methods.
I have back up of all document's ( order ids, screen shots,proofs that show they restricted my account and etc), I will publish all of the evidences in the next reviews to clarify the facts about this SCAM Site.

Date of experience: November 22, 2023
Turkey
1 review
0 helpful votes
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At first I thought I'd never get my money back but an agent resolved my problem and cancelled my order and refunded it immediately, thank you agent.

Date of experience: July 26, 2023
Singapore
1 review
0 helpful votes
Follow Khalid A.
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I posted a review with low stars as they took lot of time to open 3 way ticket, Then they replied and said they'll speed my payment which said 1-96 hours so I removed my review, and it's been past 100 hours no response in private middleman ticket not any movement of money, As I said in my earlier review Playerup not good on payment in this modern world but good for middleman trust, I'm business man I support Playerup bit if I'm to do another trade with them they better improve Thier payment system or you lost me already. Thank you for making the trade smooth send my money soon now asap A little update they made it worse, I waited 120 hours now and got a reply to send the payment details of bank again which is available right in first text inside that cash out ticket, Since this is only place you even look into I have no choice but to keep posting stuff here Playerup, Read what I send you in that chat that's for real TBH. Thank you! From a gentleman who you made a fool out of his patience

Date of experience: March 1, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

EMAIL SUPPORT
vip@playerup.com

GB
1 review
10 helpful votes
Follow Fluxx. g.
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Ive been waiting for a week and a bit now to get my money and the support wont respond to me at all all i want is my money thats all

Date of experience: July 19, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
payments@playerup.com

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

Viet Nam
1 review
0 helpful votes
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Account upgrade
August 17, 2021

Have some problem but they have reply me on facebook and solve it. If you have any problem try contact they support on facebook!

Date of experience: August 17, 2021
Jason W. PlayerUp Rep
over a year old

https://www.playerup.com/members/hoangblackboy.641450/
https://i.imgur.com/zXQ9wmS.jpg

Clearly your account was already upgraded. Did you even bother checking the site before you posted here?

Maldives
1 review
0 helpful votes
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Player Up managed to Fix the issues we faced
September 4, 2022

I had an issue with them regarding an order I placed with them. However, it was solved after few days.

Date of experience: September 4, 2022
Jason W. PlayerUp Rep
over a year old

What is your order number or playerup username?

Did you try messaging us on telegram?

====================================================

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

Italy
6 reviews
5 helpful votes
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AWESOME
January 30, 2022

Awesome seller, fast delivery and friendly service. Definitely went above and beyond. 100% would recommend.

Date of experience: January 30, 2022
Philippines
1 review
0 helpful votes
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I've been using playerup for a couple years now have grossed over $25k in sales with them and overall a fantastic website to trade digital assets.

Date of experience: January 25, 2021
Finland
1 review
2 helpful votes
Follow Aran C.
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Hello I like to use this website to sell and buy accounts its safe i really like the idea but the only negative thing is that the support this has been 1 month me trying to get my 6.50 credits withdrawed to my paypal never got a serious answer... the other thing i need from support was that i got the high risk and a negative review from not completing a trade? I was out of stock many people bought i even took the post down after a day due to high demand i dmed that guy i said in the convo of the 3way conv to refund the buyer cant give him due to high demand one more thing is that someone tryed to buy something from me i got a email saying my ITEM SOLD the guy was called axxcount i dont know why the 3 way convo is still not opened

Edit: My high risk is removed,About to get refunded i guess *WILL KEEP UPDATING IF THING CHANGE*

Date of experience: April 14, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Czechia
1 review
0 helpful votes
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Has been fixed
October 10, 2023

I'm waiting now almost 2 weeks that someone reports so that I can complete my two purchases! The money for the accounts were transferred via bitcoins! It can not be that I transfer the money to you and then no one reports! I've already tried everything. I also tried verification several times but no reaction! I and the seller are just waiting for the 3 way talk to complete the sale! I hope someone can help me here Please! Thank you for using PlayerUp.com to secure your transaction. We have received your buyer submission form: 1.Buy Seller Username: grzegkolwal Buyers Username: llgreekboy You Purchased: Buy Now - PlayerUp Middleman Service 2.Buy Thank you for using PlayerUp.com to secure your transaction. We have received your buyer submission form: Seller Username: Ricklin Buyers Username: llgreekboy You Purchased: Buy Now - PlayerUp Middleman Service I have now made the purchase with the seller private without a middle man! I want my money back now what I have paid with bitcoins for the accounts! What should I do? Please help me Thanks for the quick help

Date of experience: October 10, 2023
GB
1 review
0 helpful votes
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Playerup app is great
March 14, 2022

Playerup app is a well built site. Was able to find 3 different buyers here for my last shelter accounts. Playerup is great.

Date of experience: March 14, 2022
Pakistan
1 review
0 helpful votes
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Great site
June 9, 2021

I'm working with Player up for almost 1 year it's really great platform to working for buyer and seller.

Date of experience: June 7, 2021
Ohio
1 review
15 helpful votes
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Bought account two days ago and no response or anything, sent btc litereally gotten no response, very unprofessional

Date of experience: January 10, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved

This issue was fully resolved.

=======================================

How do I contact playerup support offsite?

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us Onsite For Our Contact Link

Texas
1 review
0 helpful votes
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Pending Refund :)
August 14, 2022

STILL WAITING PLEASE HELP!@SILLYGIRLA IS MY TELEGRAM USERNAME, I HAVE BEEN WAITING OVER A YEAR FOR THIS SIMPLE REFUND, I KEEP GIVING YOU MY BUSINESS BUT THIS IS WHAT I GET>

Date of experience: August 14, 2022
Rhode Island
1 review
0 helpful votes
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Awesome company
April 22, 2023

Amazing. They helped me with a problem I had during using the website and im happy now that they helped me.

Date of experience: April 15, 2023
Texas
1 review
0 helpful votes
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Good
December 26, 2021

The whole process was very uncomplicated, fast and easy to understand. The middleman was available very fast and very helpful and respectful.

Date of experience: December 26, 2021
Sweden
1 review
1 helpful vote
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Recommended
March 13, 2023

They reached out and were very nice and help me out. Recommended. Really nice costumer service…. 5 out of 5

Date of experience: March 5, 2023
Czechia
1 review
0 helpful votes
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Legit website
November 1, 2023

Been over 48 hours without payment, very frustrated at this point. Otherwise, good website to get your product out there. Update: Resolved

Date of experience: November 1, 2023

Overview

PlayerUp has a rating of 2.8 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and customer support. PlayerUp ranks 2nd among Video Game Mods sites.

service
139
value
119
shipping
92
returns
104
quality
113
This company does not typically respond to reviews
+181