Premium Poly Patios

After reaching out to the company they have gone above and beyond to get updates to me. My furniture is on its way and I can't wait. Thanks Daniel and Rosie for all your help. Highly recommend this company.

Premium Poly Patios is an awesome company. Not only do I love their products but they offer top of line customer service. I never had to wait for more than a couple of hours to an email inquiry. They are also so pleasant to speak to and truly make the customer feel appreciated. I will recommend Premium Poly Patios to my friends and family and will definitely be back to buy more!

Purchased porch swing and upgraded mounting hardware. Took almost 3 months to get. Hardware wasn't included in box. Got a swing, can't use it. Emailed multiple times because phone service is non-existent. I keep getting help ticket emails back. They focus on sales but obviously have problems with fulfilling basic business duties: customer service order fulfillment. Not sure how they can survive on this. They are not giving me any reason to give them kudos.

We received a confirmation of ordering a small table. When we saw that it would take14 to 16 weeks, We called and cancelled. We were told a refund would take about 7 days. It didn't. Covid has struck not only individuals but also whole companies; affecting production and their employees. We were angry at first, but after talking to Thomas he explained the "COVID" effect.
Finally Thomas called us and reviewed our issue. He was very cordial & expressed his wanting to rectify the problem. It seems that the credit was delayed between the bank and credit card company. Thomas, we thank you! 5 star rating for Thomas correcting and following up... good customer service.

We ordered the Lakewood round table and 4 chairs. When the shipment arrived, the table legs and hardware were missing. It has now been over 2 months and we are still waiting for replacement parts to be shipped. The company is not answering their phones but directing everything to their email. We did receive an email back that we would be notified when the legs ship, but since then we've heard nothing. We also never received any notification when the first round of shipments happened, so we had no idea when to expect things. At this point I'm not sure how much longer we will wait until we file a complaint with the BBB.

The cushions that are sold on this site are of the poorest quality. When I wanted to return them, I was told they are custom made which is just not true. These are premade in a typical size, there are no options for different sizing or types of fabric, that would make it custom. Still, they charge an extraordinary restocking fee as well as make you pay for return shipping! And, the customer service representative was as rude and could be and literally hung up on me. This company is terrible, I would not ever recommend ordering from them. Would have given zero stars but its not an option.

I love Premium Poly Patios because they have variety of home decor. I was able to pick out a polywood furniture set for my new home. Furniture delivery on time. The guys were super professional & had my new polywood chairs set up within minutes. The quality, pricing & service cannot be beat! Highly recommend Premium Poly Patios..

My wife and I ordered a chair as a gift 4 months ago. We heard it would be shipped in two weeks. Then two more weeks. Then two more weeks. Then "not sure when". It's now been over 4 months and now they say they don't have a clue when it will be shipped. What a joke. I'm trying to convince my wife to cancel the order, but she had the patience of Job. STAY AWAY until these guys get their act together, which might be never.

First of all they were $1,000 more than an other website and didn't beat with price guarantee! Wasted my time asking for all this info and then got snippy with me! Maybe it's a blessing as after reading reviews I see other people had a lot of issues with them! Buyer Beware!

We ordered from their 3 week delivery items however it took over 4 MONTHS for delivery! The customer service was horrible. No phone contact (due to Covid!?) and emails went unanswered. It wasn't until I emailed that I wanted to cancel my order that I got any attention. All the sudden my shipment was coming. However, it arrived missing an item! Then it took several more weeks to get that item. They still have their 3 week delivery listed on their website! They refunded 10% of my order, but I would NEVER have ordered from them if I had known it was going to take that long!

It really doesn't even deserve a star... Don't waste your time ordering from this company! They have the most awful customer service I have ever experienced! Kept being told I would be called back with order details after going round & round for 3 weeks & was never called back even from Kayla who is supposedly a manager there! Save yourself some stress & find a better company to order from!

I ordered and was charged over $1900 for a polywood bar set and two rockers in March of 2021. I received the rockers in June. Now it's September and no bar. I understand that items everywhere are on backorder but my complaint is there is no way to get information on the rest of this order. I've called and e mailed several times, I've tried chatting to no avail. I can't even cancel the order for a refund because there's no way to get in touch with anyone. If I hadn't been charged in March I would be more patient but that's a lot of money for them to hold onto without delivering the product. They should not charge until order is shipped.

Please think twice before ordering from this company. I have been trying to get in touch with someone to find out about my order that was placed on June 2nd. I still have not received my order it is now Sept. 12 & I can't get in touch with anyone to find out... they charged my account $642 back in June, immediately took payment for it but never sent my merchandise. I have emailed them more times than I can count & no one responds... Can't call customer service because they are not taking calls (I get a recording saying customer service is not taking calls at this time). So I got ripped off for $600... Save yourself the aggravation & find another company to deal with... I strongly recommend not dealing with them at all...

Since my last review of Premium Poly Patios, Daniel C. Reached out to me inquiring as to whether my issue of not receiving a refund was resolved. The answer is "No ", after a year of waiting for the refund. Maybe Daniel C will keep his word and get the issue resolved. I will continue to keep potential customers informed throughout this process.

Never ever buy products from this company again. It took three weeks to receive the Trex picnic table set, but only to find in the wrong color. If they say theyll call you back, its not gonna happen. The customer service only tries to do one thing: making the customers upset. Do NOT recommend to anyone.

Do not ever order from this company. Placed order April 2 and they took money out next day and dropped off face of earth. No phone, email, chat, NOTHING! I'm reporting this company every place I can find both in and off internet, and plan to escalate it to highest level. They use the coronavirus as a front and are ripping of people and stealing their money

I ordered product almost 3 weeks ago (1/4/20) and no updates received from the company. I've called and left voice messages for the Order Team, sent chat messages for Customer Specialists (no one logs into the chat sessions), and I've called at different times throughout the day and week - routed to voice mail...
When I checked my order status online, it indicated it's in production... how long does production actually take? It would be nice to hear something vs. nothing! They have the money but it's up to me to chase them down and it's frustrating, to say the least... I hate being a PIA, unfortunately, that's the only recourse left to me. Yeah like that's Customer Service... When something is BROKE it NEEDS TO BE FIXED...

Was told I would receive my rocker in about 6 weeks, which would be this week & as of today have not received a notice. I was hoping I would have it before summer ended but doesn't look like that is going to happen? I did speak to Daniel on June 23rd & under the circumstances everything has been delayed, but I was hoping I would hear something soon? Barbara M

I placed an order on June 1, and was given a three week delivery date, my credit card was immediately charged. It's August and I still haven't received the order. You can chat if you want to place an order. But if you want to make an inquiry about an existing order, well you're out of luck. You cannot talk to a person and email goes unanswered. They have a Covid excuse on their website and they updated their shipping time for the item I ordered to 6 - 8 business days. This is B. S. unless they work 1 day a month! I just want my Visa account credited.

I placed an order going on three months ago. I cannot get customer service on chat, on phone (they seem to have disconnected their phones) not on email. My order status has been ‘in production' for three months. But they charged my card immediately, not waiting to charge until my two bar stools actually ship. No updates, no live people to talk to, I'm beginning to think I've been scammed and this is not a real company.

I've never seen a company that worked so hard not to make a sale. They won't return phone calls or emails, and the one chat I experienced was with someone who wasn't even in sales. I was ready to order, and no one would answer or return my calls. I spent more than $4,000 with someone else. If their service is so poor before the sale, I can't imagine how bad it gets after the sale.

This business is a scam. No phone customer support, on auto generated email replies if your lucky enough for even that. I ordered a chair for $400 from them early June, tried calling them & emailing them every week from June - mid September. No response, and no chair. I lost out on $400.

In mid-Jul 2020, we ordered a custom cushion for a Polywood chaise. We checked a few times over the following months after that, and it was explained that they were running behind and it would ship at some point. Since it's been 4 months, this week after again checking with them (since they last said it would ship in mid-Oct), they advised that "Your account is showing that you were never charged and that our cushion department was not able to fulfil your order, so they canceled it. Therefore, there is no order that will be shipped out. We are very sorry for this!" That was the explanation - we have no idea if the "cushion dept" went out of business, closed for the season, nothing.