Premium Poly Patios

Although I was happy with my purchase from this company, I did not leave a review for them and the nonsense about best prices and selection and lead time written below did not come from me. This is total BS and should never happen.

Best prices and selection. Not bad on the lead time either.? I DID NOT WRITE THIS!

We placed an order for a bar set and chairs in Late April. With a shipment date of May. When that scheduled delivery date arrived, we received notification that it would be delayed until Mid June. We were slightly annoyed as we live in the Northeast and the summers are short but we realized there was nothing we could do at this point. June came and went and we did not receive our set until late July. When it finally arrived, my husband noticed upon assembling the chairs that 2 or the 4 were table chairs, not bar height. We contacted Premium Patios and they sent us at a new set (another 2 weeks), and we were told we had to disassemble the incorrect ones and ship back.
We finally have a full set for the last week or summer. Totally unacceptable.
Unless you want constant aggravation and awful customer service, stay away from this place!
Final Notes: After I posted this I was contacted by the company and they did offer financial compensation. However, when it came time to credit out card, they failed to do so and also ignored all attempts to contact them.
Please do not use this company!

I ordered a eight piece lounge set in May 2020. I did not receive the lounge chairs and tables until late July. I had contacted them many times with no response. I understand the corona was closing everything. So the late delivery was understandable. But they still should have keep communication open. I did not get the lounge cushions with the set. They said it was running late. OK! No communication I tried at least 10-15 times. Well it is now November I got the cushions. Great. I was going to just put the box away but decided to take a look. WELL. They are grey! I order NAVY
All the accessories I bought were to go with a navy set! I try every day to text their help line. God forbid the man the phones. The set is definitely beautiful. But this company deserves a ZERO rating. You can get these sets in your own towns. Just take the time to look around. Photo1. What I ordered 2 proof navy cushions 3 How the set looked without the cushions I didn't get. 4 The color they sent for the set. I can not get them to contact me. I want the look of the set I ordered. I paid a lot money for it. Please buy elsewhere

Just received our poly furniture and I have to say it is better than expected. Very impressed. If you're on the fence about this type of furniture, I'd have to say I am a true believer.

Nobody at this company answers the phone or responds to emails. I placed an order in March of 2021. I STILL DO NOT HAVE IT. I have been charged on my credit card yet still no product. I can't get a hold of anyone at this company. STOP USING THE COVID AS AN EXCUSE. Get the shot and get to work. I am reporting this charge to my credit card company as fraud and reporting you to the better business bureau if I do not get a solid date in 24 hours. This is ridiculous.

Best price and best furniture. We had a great experience and i would highly recommend Premium Poly Patios to everyone! I will definitely be coming back.

My Order problem with this company started on April 8,2020. I cancelled part of my order due to delays and the one remaining item was a Amish Poly Planter Bench. Due to an error by customer service, the remaining order which was the bench, was cancelled and after numerous live chats, attempts at phone calls and emails, I was informed that the Amish Bench would have to be put back into production and would ship on May 20. That ship date did not happen And with no notification, a bench arrived on May 27,2020. The bench arrived scratched, filthy dirty, without hardware to put together, no predrilled holes in the planter portion and no instructions. I notified via email immediately that the bench was unacceptable and unusable and appeared to be someone's return or an outside display and that I wanted a replacement and they would need to arrange a pickup. I only received the stock reply emails back of "our Production Dept. is working on it" and as of this day (June 29,2020), there is no resolve from Premium Poly Patio. I have also contacted my credit card company. Go to their website and look at their "Money Back Guarantee'. The page is blank.

I have left numerous messages and cannot get a call back. I ordered samples and three week later still don't have them. They have the best prices or I would not even still be trying.

I had a few questions about my order. I received a call back and the representative was able to answer all my questions. Overall, it was a very good experience.

I have not had a good experience with this company. I first ordered a table and chairs set and it came rather quick, however we did not like the chairs. We sent back the chairs, kept the table and order another set of chairs. I used one credit card to place the first order and another card to place the second order. Both my card numbers were stolen. I called the company and they said they would look into it and call me back. No one did. Then we ended up receiving a duplicate order of the chairs. I called right away to let them know. They told me they would have someone call me back to pick up the duplicate order. No one did. So I called again a week later. The woman on the phone told me the chairs would be picked up the next day. They weren't. I called again a few days later and they told me they will pick them up the next day. I will not be calling again. Everytime I called I also asked about the refund on my chairs that I had to send back and everytime they tell me someone will get back to me. And no one ever calls back. I will never order from this company again. They don't seem to have any regard for their customers.

I ordered nearly $4500 worth of furniture on May 14th and got an email that do to Covid they were running slow, I emailed on July 2nd and was told my furniture would be shipped between July 13-17, still NOTHING and they won't answer the phone nor will they answer my emails? Can anyone help?

We ordered 10 chaise cushions on July 8,2020 (a purchase totaling more than $1300). They were supposed to ship within 2-4 weeks, but with COVID, everything is delayed. So I waited 10 weeks to contact them. When I called the toll free number, its a recording that you can NOT check the status of your order via phone because their customer services workers are working from home (aren't we all?). Rather, you have to reply to the email confirmation for your order, and a "ticket will be opened and someone will reach out to you within 4 days. HA! Four days. I waited a full 7 days. No reply. I sent another reply to open another "ticket." Now another week later and I have not received any update on EITHER ticket (one of which is now 14 days old). I went in earlier this morning and somehow navigated to a page when looking at my order and saw that the order was CANCELLED. They never notified me via email - they just canceled the order. It doesn't say when it was cancelled. It could have been cancelled 2 months ago. I would NEVER buy from this company again. Awful service. I learned from my mistake. Beware! And think twice before purchasing from Poly Premium Patios.

Won't answer phone calls or emails. I have tried many times. I have reported this business to the Better Business Bureau

Love my Polywood patio furniture! Looks amazing on my patio! The Adirondack chairs are very comfortable and the new side tables look great.

My customer service representative was able to handle all the issues with my order to my satisfaction. Thank you.

They are too slow and did not include instructions or hardware. I would avoid dealing with this company in the future.

Received my Loggerhead chairs today. The product is as expected. Looks good, hoping it will last as they say because customer service is deplorable. I ordered my chairs June 8. The site says ships in 5-10 business days. Chatted online after 7 days because I was so excited. I was told the factory was doing maintenance(what? During peak production time?) and my shipment would be delayed. I asked if they would arrive before July 4th, as I was having a party. They rudely said I could phone early the next week and check. I did just that and was rudely told what did I expect? This was their busy season. I expect they should arrive as promised. I checked their website and the product still said ships in 5-10 days. I was told they should arrive June 27/28 the latest. I emailed them on the 28th because I still hadnt heard. They emailed back that the shipping label was created and they would arrive July 3. July 3rd at 5pm I received a txt that said they would arrive July 5. They arrived the 5th. There are so many other places that offer the same product. I would have cancelled early on had I known they 1) wouldnt arrive on time and 2) have such poor customer service.

Can't reach a human being
Ship times on web are inaccurate
No response from their "help desk"
Will probably have to submit a Credit Card dispute

I really hope I like my chair when it finally arrives. I ordered and saw that I'd receive an email when it ships. I never heard anything do I decided to call. I got a recording saying that their phones service had been discontinued during covid (this was a year after covid started). I tried emailing only to find the response time was 3-4 days. No response. Finally after a month of nothing I sent an email saying cancel my order. I thought it was time to look elsewhere. That got the nastiest response from a CS rep I've ever received, insinuating I'm an idiot because I failed to see tiny print saying orders ship in 6-7 weeks. I worked as a CS manager for 8 years. I constantly heard from people who had failed to notice information given to them. I politely answered their questions. I would have been fired if I hadn't.

Hi Thomas
I am so appreciative of your response!

It was order #PLF-*******

I was a customer service rep for 8 years
And I do get what you're saying. And this has been
A horrible year for sure. I agree with everything you said.

What I wrote was accurate. I placed the order at the end of April.
Didn't realize the order response said that orders ship
In 6/7 weeks. I waited a month and thought I'd call
And find out the status. That's when I got a message
Saying due to covid there was no phone service.
I emailed but got no response. That's when I got
Suspicious that I was never going to get my order.
I emailed again and said I need to know the status or I
Need to cancel and look elsewhere. That's when I got
The nasty response implying I can't read. I responded
And said I would have been fired for such a response
And don't know how you stay in business.
I've dealt with angry out of control contractors and I
Would never think to answer in an unprofessional way.
My email was an angry one because by that time I was
Pretty frustrated but I've received a lot worse.
I figured after all that time I might as well wait for the chair.
I heard nothing so after 9 weeks I saw that my cc had been
Charged but I never got the promised tracking number.
I emailed again and said it's now longer than the lead time
I was given and I need status this week. If I hear nothing
I'm going to contact my cc company. You've charged
My card but I have no chair. I still heard nothing so I
Called Capital One. I admit I kinda thought your company
Was a bunch of crooks. They charged back the order.
A few days later the chair arrived. When I had successfully
Put it together I called Capital One and said I received
The order and all is well. They have put the charge back
On my card.
The funny thing is I bought the chair for my 100 year old
Father so he could sit out on the porch. He says it makes
His back hurt so I ordered a different one and I am giving
Yours to my brother. These are crazy times!
I understand none of this was your fault and I do thank
You for getting back to me.

Please enjoy your day,

Suzanne Bonne'