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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user ellenp210
1 review
0 helpful votes
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October 16th, 2021

A total train wreck. Stay away. Support service does nothing. Never received order. Seller was a total scam…

Service
Thumbnail of user chrisl1162
3 reviews
2 helpful votes
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December 21st, 2020

I was told when I ordered 1 to 3 days shipping. It took 8 days to be shipped, no idea when it will arrive. Customer service is an automated reply.

Thumbnail of user jamesw471
1 review
8 helpful votes
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August 30th, 2017

$#*! poshmark straight bull $#*! website this $#*! should be shut down and the owner needs to be jailed

Thumbnail of user meghanm55
1 review
3 helpful votes
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February 10th, 2019

I ordered a Browns Jersey off of the site for my Fiancé's birthday and paid their 6$ fee for 1-3day shipping. First of all it took 7 days to receive my package! Why I am I paying a shipping fee if it's taking the outside allotted time to be delivered? I tracked it on Fed Ex and it kept sending me notifications that it would be delivered on Wedneday and it didn't come until Saturday. So I'm unsure how the seller kept putting a fake date in tracking but it's very frustrating especially when it was supposed to arrive on Wednesday, which was my fiancé's birthday. When my package did arrive, I had no receipt, the package was the size of my hand and that was super concerning to me because I ordered him a men's Large Browns Jersey so how would it fit in a bag so small?! I opened it and the Jersey was a complete counterfeit! It was the wrong colors, was super wide and had the thinnest material. There was weird stiching on the back and the Nike tag it had was also fake with NO UPC NUMBER. Needless to say Poshmark allows fake product to be sold on their website and should not be trusted. As well as the sellers they allow on their website are obviously con artists. I will never order from Poshmark again and if you want actual branded products I would not order from here because you will get FAKE product sent to you!

Thumbnail of user susanl217
38 reviews
142 helpful votes
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January 26th, 2018

This site is really hit and miss. If you get lucky enough to find an actual honest seller, the experience can be great.

I experienced both good and bad sellers over the holiday's. I had recently found the site this past November and decided to make some purchases. I bought 6 different items from 6 different sellers. Half of the items (3) came great, just as described and one lady even threw in an extra little gift. The other 3 were disappointments. I bought a pair of leggings with a cute holiday deer themed print. I know now why there was only one picture of the item folded up... that's because they were a flaw from the manufacturing... on one leg the deer print ran upside down. The seller never mentioned that in the description. The second item was supposed to be a women's size large mossy oak hoodie. It showed a black hoodie with a pink embroidered mossy oak logo. When I received the hoodie it was filthy. Dog hair all over it and it was wrinkled. It looked like someone pulled it out of the dirty clothes and sent it like that. I washed it several times before I attempted to wear it... only to then discover that it was a MAN's size large jersey hoodie that someone used their embroidery machine to put the pink mossy oak logo on. I'm swimming in it! The 3rd item was purchased and I never heard from the seller. The poshmark site did close the purchase for me, but it was very frustrating waiting for it to be sent, contacting the seller and not hearing from them. I think some sellers are very absent and may have even stopped selling but just didn't bother closing their account. I don't know.

Overall it's just a really hit and miss site. I've never been able to 'bundle' any items because a lot of the sellers don't really sell 'their' personal items. So they will have a size large blouse, but when you go to see what other size large items they have so you can 'bundle' and save on shipping... you wont find ANYTHING else in their closet that would fit you. I think a lot of them buy yard sale or second hand store items at random and then try and sell them for nearly new prices. So Buyer beware.

Thumbnail of user dawnv13
1 review
6 helpful votes
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April 4th, 2018

I would suggest that you all use The Real Real instead of Poshmark! The return process is horrible with Poshmark! Buyers Beware :(

Thumbnail of user barbaran39
1 review
12 helpful votes
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February 13th, 2016

Tried to call to get info on my order not shouting up and no tracking info for 3 days. Can't get any help

Thumbnail of user melindar61
2 reviews
5 helpful votes
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April 30th, 2019

First time user, was excited, very very poor quality of clothing. After receiving dress you could clearly tell it was defected.

Very disappointed!

Thumbnail of user tuesdayt4
7 reviews
4 helpful votes
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August 14th, 2023
Verified purchase

I'm not thrilled to shop on any e-commerce website that does not provide phone support (or at least real-time online chat). Poshmark has a "contact us" via email and the user can expect to wait approximately 2 days for a response.

There are a few Poshmark sellers claiming that replica Hermes, Louis Vuitton, and Dior bags are authentic but are NOT. I purchased a LV bag that was noted as being "authentic", and in great condition. The images used in the Poshmark listing made the bag appear to be in amazing condition. Turns out, the images were swiped from the luxury bag reseller, Fashionphile, and the bag in their images was in excellent condition...the bag from Poshmark was in poor to average condition (well worn, scratched, w deep red staining all over the interior), and I seriously question the authenticity of the bag itself.

So, time was spent taking pics of the bag, uploading, being asked by PM to take MORE pics of the bag, uploading, waiting for a response... and finally getting the OK to return the bag to the seller. Buyers are forced to PROVE why a bag is in bad condition or inauthentic and who has time for all that?! Not sure when the refund will be processed.

Sellers shouldn't be allowed to misrepresent luxury bags and they definitely shouldn't be allowed to use other websites' images of authentic, excellent-condition bags (and pass off their own sketchy bag as the excellent-condition bag).

But this type of thing can't (probably won't ever be) monitored as it should be when customer support at Poshmark is not as hands-on as users would like. It appears that Poshmark takes the word of the seller that a bag is in good condition or "authentic" and that translates into buyers getting duped (and having to jump through hoops to get the authorization to return the bag).

I've purchased a few newborn baby clothes on Poshmark and overall had good experiences but buying luxury handbags is a whole different story! I see Sitejabber has an alert banner, noting that Poshmark has a more than typical amount of negative reviews and may be considered to be a SCAM. I wouldn't go that far. Poshmark is eBay-esque without the customer service Live and learn!

Tip for consumers:
Poshmark is a lot like eBay but doesn't have phone support or real-time online chat so customer support is via emails and always delayed.

There are far more honest + upfront sellers on Poshmark than there are shysters but they are out there (just like with any other online retailer that consists of 3rd-party sellers).

Luxury bags (Louis Vuitton, Hermes, Dior, etc.) are a whole different category and buyers need to use their digression when purchasing previously-owned luxury bags online.

Products used:
Return | Louis Vuitton Madeleine GM

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaray14
1 review
5 helpful votes
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March 13th, 2017

STAY AWAY what a joke! Ordered earrings, never got them, cant waste my time on chasing $13 but never again!

Thumbnail of user debs107
4 reviews
13 helpful votes
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October 16th, 2019

The sellers are often teenagers and the products are not verified nor are they quality controlled. This is not a safe arena to use your money.

Thumbnail of user maribelp61
1 review
1 helpful vote
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May 12th, 2023

I was sold an counterfeit item and when I contacted customer service they did nothing about it and refused to allow me to return the item

Thumbnail of user janelleh4
1 review
5 helpful votes
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March 30th, 2017

Once upon a time I fully LOVED this app until... so the other day there was a bullying posher that harassed posher after posher for what they chose to price their items as and accused some of them for selling counterfeit items when she herself was selling FAKE LV BAGS! I tried to educate her and defend the other poshers when things went left. I reported her to posh and sent them an email advising them of her harassment. Thankfully she was DELETED by posh. But why DID I GET DELETED TOO? Posh sends an email saying I was harassing as well when I Wasn't! They decided to delete my account for backing them in their policies and standing up to a bully when nobody else WOULD! I had many sales and provided excellent service to my poshers each and every time! I'm disappointed in their service to delete a reputable posher. Not only that but another posher JUMPED IN and terrorized my sister! Her account is still up and she sells fake bags and used bras! My sister was deleted also. WHAT A JOKE! I WILL NEVER RECOMMEND ANYONE ELSE TO USE THIS APP EVER!

Thumbnail of user beverlyw122
1 review
5 helpful votes
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March 15th, 2019

I placed an order with the seller dogdaypixie through poshmark for a vi tage dooney and bouke bag. Upon receiving the bag the top hamdles hand been folded on top of the bag by the seller and wrapped in plastic and tissue paper tied with string and shipped in a priority mail box! When i opened the psvkage the handles are permanently bent and unable to straightened. They are also forced to once side when theyre resting on the sides of the bag. I immediately filed a complaint through poshmark with the seller ince i discovered this. I got absolutely no feedback from poshmark admin until they notified me the next morning stating theh found no fault with the seller! This is a scam site/application and with this kind of customer service i will not order from them again... i have ordered vintage bags from other sites and never had any issues because the items were packaged appropriately by the other sellers and arrived in the condition that they appeared on their listings! Apparently for Poshmark and this particular seller... this was about their sale rather than doing right by the customer! I have filled a complaint with the better business bureau as well against them! BUYER BEWARE!

Thumbnail of user amberm30
1 review
16 helpful votes
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May 12th, 2015

I will never sell anything on Poshmark again. Very rude buyers. I will take to my local consignment shop from now on.

Thumbnail of user shirleyt162
1 review
1 helpful vote
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February 6th, 2020

I saw a pic of a pair of boots and when I got them they are worn out! This is nothing more than a scam I wouldn't give these boots away!

Thumbnail of user patriciam614
73 reviews
425 helpful votes
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July 31st, 2019
• Updated review

I've lowered my rating of Poshmark after having an odd experience on the site. I had removed all of the for-sale items in my "closet" because I was, temporarily, too too busy to follow up on bids and sales. So my closet showed only sold items. But many weeks later I received an offer on an item I had removed. Odd. I think it slipped through because it was a second bid, from someone who had previously submitted a low offer and had been rejected. So that is a flaw in the Poshmark programming, and that is my first complaint. I still had the item so I accepted the offer, and then I got a surprise and this leads to my second complaint. The item was a handbag from a Big Name designer brand, and the purchaser was the manufacturer! The "buyer" was identified as a woman's name, but the address was the office for the brand. So perhaps the manufacturer is buying up their stock on the resale market? What bothers me about this sale is that I found this out only after accepting the bid. It makes me feel that I have been snookered, somehow. It seems wrong that a company can hide behind an essentially anonymous buyer while snapping up their merchandise across the Web. And then the "buyer" did not give me any stars for the sale, so that messes up my average rating of full marks. This got me thinking about the flaws in the Poshmark structure. It's not balanced in favor of the sellers. Sellers are not allowed to rate buyers, even though buyers cause a lot of problems (based on the many complaints I have read). And I have never been comfortable with sending items to stranger with my return address on the package. So I am no longer a fan of this site.

As a seller I've had good experiences...
February 26th, 2019
• Previous review

I've sold many items on Poshmark, and I have full marks as a seller. I package my items carefully, include extra gifts, and sell only the best quality goods. The reason I don't give full marks for the site are, first, they don't filter out the junk many people post on the site. I see listing for the strangest stuff (used bra, anyone?). Second, there are obvious resellers who comb the site and follow other sellers. They'll "like" your listings and follow you, and I get the feeling they are gaming the system. I've never had a problem with anyone returning an item, but I have had low-ball offers that are just insulting, and that can be frustrating. Overall, I'd say this is a fine place to sell things like new or lightly used handbags and new-in-box shoes. Other items are slower to move.

Thumbnail of user austins75
1 review
5 helpful votes
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July 25th, 2018

I uploaded six listings people just wanted to add me as a friend Im here to sell things i have friends the site is a glorified Facebook.

Thumbnail of user alishaj13
1 review
5 helpful votes
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March 21st, 2019

People just sell dirty old crap that should be digarded with the weekly waste pick up. No guidelines like the real real.

Thumbnail of user karend2114
1 review
2 helpful votes
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June 26th, 2022

Purchased an item that I cannot use. I'm not out $30 and Poshmark won't accept a return. Won't use Poshmark again.

Tip for consumers:
Unless you absolutely know for sure it's the product you need/want, don't order here expecting to be able to return it if it's not what you need/want.

Products used:
Cannot use product. Sexy Hair 450 Defense Spray.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marias3004
1 review
1 helpful vote
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March 1st, 2023

I gave the site a try with a mystery grab bag. Thia was a 40$ surprise purchase. Disgusting.
I was expecting amazing just reasonable.

Thumbnail of user michellel227
6 reviews
33 helpful votes
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December 5th, 2018

I have tried to purchase from Poshmark 3x. My first purchase they did not take back (but amex credited me for). I received a misleadingly small pizza wallet thing. I vowed to never shop on Poshmark again. How could they not take it back? It was clearly misleading. They gave me $5 useless poshmark credit instead. Nonetheless, a day came when i needed white jeans for a job. I never wanted white jeans and I didn't want to spend money on them, so I thought, hey let me get a cheap $5 pair on poshmark with that useless credit I was never going to use. I bought a pair which would have been free with the credit and 6 something shipping. That person never shipped it. I tried one more time. In a rush I bought some white jeans that were called VS Pencil jeans. Now to the buyers credit the jeans were actually brand-named VS pencil. I did not realize that and thought I was getting skinny jeans. Nope they were straight leg and baggy misleading again just like the pizza wallet. Then i was put into some comment purgatory with the seller who of course felt she was right in calling them by their name, which to an extent she was, but which person would read VS pencil and think they would get straight leg. Then also my fault I read over it but the pants were stained. Who would even think of selling stained clothing period? To her defense she mentioned it but I'm sure people are just rushing to buy stained white jeans on the internet for $5. Even the Salvation Army won't sell or donate stained clothing. Once again Amex came to the rescue on my stained white straight leg baggy jeans. I did get my $5 Posh credit back again but I vow to never use it. Poshmark is a haven of misleading items that may or may not be stained that are always final sale. Eww.

Thumbnail of user susannkenjiv
1 review
7 helpful votes
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June 4th, 2016

DO NOT ORDER FROM THIS SELLER SHE IS A FAKE! Her name *******@laurenhicks96 To be honest I am very upset with this seller. I am SO upset because I ordered two things from this seller but as a bundle on April 22,2016. I received the first item on April 26,2016 which I was pretty happy about although the dress looked very worn out. The reason why she only sent one dress right away was because she said that she couldn't send the other dress right away because she couldn't find the other dress because she wasn't home because she was in college and her mother was looking for the dress for her. Which led her to asking if she could send the other dress later on. Which i was like okay, because i can understand that. && then 3 weeks gone by and she still didn't send it. I messaged her a couple times after saying that i didn't get the dress that she said that she will send but then she ignored me. And then I messaged her mother on facebook on may 24,2016 and then she finally replied back to me in the rudest way talking about how her grandfather died and that she would send it to me the next day which was on May 25. So i was like okay. Ill be patient and wait another week. And today which is june 4. I still didn't receive anything in the mail. I honestly feel so scammed by her, so if you're a buyer be careful because she scammed me.

Thumbnail of user margretd1
1 review
3 helpful votes
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December 7th, 2017

Ask for detailed info on listed items. For some reason this site is not as detailed as E Bay in describing listed items for sale. I don't get it.

Thumbnail of user samo24
1 review
24 helpful votes
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September 24th, 2015

Their customer service is HORRIBLE and they make returns impossible. DO NOT ORDER from here. I had to file a charge dispute against them - I REPEAT DO NOT ORDER FROM HERE.

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