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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user anettee5
1 review
1 helpful vote
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June 12th, 2023

We got bed bugs from a pair of leather boots and luxury purse. By the time the eggs matured and became bugs, it was too late and we had a full blown infestation. It cost thousands in professional treatments, heat treatments, laundering clothes. What hurt the most is having to throw out our favorite designer sofa. I love the Poshmark discounts, who doesn't? But am traumatized to shop it.

Thumbnail of user dickj33
2 reviews
3 helpful votes
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May 6th, 2021

Poshmark wont release my money they owe $300 for shoes I sold over 8 days ago and the person received.
They don't respond to emails, messages, or anything they just ignore me and send bs auto-responses that resolve nothing and don't resolve any of their fraudulent activity and theft for stealing my shoes and not paying for them.

Need my money today $300. This is company needs to be shut dont they do the worst business i have ever seen and help shady buyers lie steal and commit fraud while not upholding their end what they take a HUGE 20% fee for u digrace of humans and a company.

Tip for consumers:
NEVER use this shady fraud scam site

Products used:
I sold my shoes but they never paid me or respond to emails and have no phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryf148
1 review
5 helpful votes
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February 20th, 2017

This site has some great items listed by the sellers. That being said, it takes 20% of your sale. There are other sites that take less of a percentage and still have excellent items for sale. What's more, is that once you sell an item, they sometimes take up to 21 days to pay you. On other sites you get paid within four days. Additionally, this site has absolutely no customer service. The best You can expect is to send an email and hope that maybe someday in the future they will respond. I have some items appear for sale but I will be removing them to other sites soon.

Thumbnail of user blackb12
1 review
3 helpful votes
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July 20th, 2017

Seller we bought from misrepresented the "slightly used" watch. When we tried to get our money (over $300) returned was told we had to follow hidden procedures that expire almost immediately. There is absolutely no help or cooperation for the owners. If you are looking to sell your unwanted junk, this is the site to do it on. No worries, the customer who you just duped won't have time to get their money back.

Thumbnail of user calib23
1 review
19 helpful votes
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December 1st, 2022
Verified purchase

I placed an order on this site for the fist time today and got taken. The company successfully charged my debit card only to cancel my order without explanation shortly after the transaction went through. They now claim it will take 10 to 14 business days to refund my DC. Appears to be a scam to hold customers money perhaps in an effort to earn interest on those funds. Whatever the case STEER CLEAR of purchasing anything from this site. I would have given a ZERO star review if possible!

Thumbnail of user ricardoh102
1 review
0 helpful votes
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January 10th, 2022

I bought a crispy white shirt and I got an almost yellow shirt.
I tried to return it but they protect each others.
Even when I sent pictures of the offered article and the received article they didn't care.
We have to be careful with what we buy from this kind of people.( no scrupulous)
They do this with a $14 sales?
What will they do whatever $500 sale?
You guys can see what I am talking about.
I am not looking for a competition, I just wanted to return the item but apparently is super hard to get rid of $14 that the whole POSHMARK is protecting this seller.

Thumbnail of user eddief73
1 review
1 helpful vote
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November 29th, 2021
Verified purchase

I bought 4 teacups and saucers.
The picture posted shows all matching cups and saucers. When they arrived 1 of the teacups was different from the other 3. I have no issues with the seller because they wanted to reimburse me back $20.00. The total cost before reimbursement was $55.00. Seller was extremely fair, you would think that was the end and both parties would be happy. Nope. Poshmark would not allow seller to reimburse me. Poshmark did offer me a $10.00 credit on my next purchase, or I could return the items, which makes no sense. I'm not returning the item on principle, seller was being more than fair its not their fault poshmark is worthless. They can keep their $10.00 credit.

Tip for consumers:
POSHMARK will not allow a seller to do a partial refund on sold item. Therefore if a seller is trying to make it right their hands are tied.

Thumbnail of user nataliep277
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Their return policy isn't really a return policy and favors the seller. I will look for items on ebay and TheRealReal before I search on Poshmark. There is no such thing as customer service. If you order something and it doesn't fit, you are stuck with it.

Tip for consumers:
Look at all pictures, ask lots of questions of the sellers. Understand that if your purchase doesn't work out for you, you will probably be stuck with it. Try Ebay or another reseller first.

Products used:
My second purchase was a vintage leather skirt from a user. It didn't fit and the seller nor Poshmark would issue a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robynl449
1 review
0 helpful votes
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September 9th, 2021

Unfortunately it isn't possible to give zero stars. I tried to register as a seller. Was never able to post. Contacted customer service 7 times. Finally replied that my email was attached to a suspended account. Would not be transparent and provide information to resolve. I've ever had an account with Poshmark before so I'm not who they suspended. Very poor almost jeering response to attempts to resolve.

Service
Thumbnail of user tarynk
1 review
14 helpful votes
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November 14th, 2015

Poshmark does not care about the honest serious person that wants to buy and/or sell. They only protect their own $#*!. Many of the women on here cannot afford the designer $#*! they want so they trade. Too much bull$#*! and too little time!

Thumbnail of user louiseh268
1 review
3 helpful votes
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February 13th, 2022

I have had several cases where the customer claims damage has taken place on an item so they can get a refund. I package my items in bubble wrap and plastic where they will be safe and shipped in the approved mailing box. I have no issue with Poshmark yet but some of the buyers are professional scammers. BEWARE!

Tip for consumers:
This is from the sellers prospective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chelseah16
1 review
8 helpful votes
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December 16th, 2016

I love poshmark. I've made over $13,000 in 7 months selling and being active in the PoshMark community. It is a social platform where you cannot just post and leave things to sell. You must share your closet and follow people and be social. Most of these lazy cows on here who leave bad reviews are not social nor do they grasp the entire concept of poshmark. Most of these reviews are written by competitors and their employees to slander the company of PM. All the other sites are in danger of failing due to poshmark a success. I'm a seller And haven't always had cases ruled in my favor but that's okay. It's life. Get over it and stop leaving bad reviews for NO reason. Kids and women these days are so entitled and assume way too often.

Thumbnail of user deed148
1 review
3 helpful votes
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August 25th, 2017

They charge 20% of your sales. They have fraudulently charged my credit card for someone else's purchase. Frequently, their labels send random people items that someone else has purchased. I am having problems getting money returned to me when another seller doesn't ship my orders. I am missing several orders that have been shipped to me. Their "bar codes" don't match with the person that is supposed to receive a purchase. I DON'T recommend that anyone buys, or sells on Poshmark

Thumbnail of user marilynb208
2 reviews
6 helpful votes
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November 26th, 2019

I purchased a "Louis Vuitton" bag from Ryan Wilson on Poshmark's website. Poshmark "authenticated" it. The bag is not as described, probably not authentic. Damaged strap. Tarnished hardware. Inside pocket is disintegrating. Very disappointed.

Thumbnail of user barbaras510
1 review
4 helpful votes
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June 5th, 2018

We finally received our bag back from Poshmark. It took many calls and several emails and perhaps a threat of legal action. So don't give up. Keep pestering them and don't let them keep your items. Act quickly though.

Thank you to whoever posted a phone number. If I find it again I will provide it on another post.

Thumbnail of user sandrat33
1 review
15 helpful votes
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January 30th, 2016

Shopping at Poshmark is a huge risk. They supposedly have someone "authenticating" merchandise, when there is no proof. For all I know, they are swapping the real merchandise for fakes, and making extra money on the side. People are clearly selling fakes, and should not be allowed (per federal law). It's a travesty that this company condones such actions.

Thumbnail of user christies146
1 review
7 helpful votes
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January 12th, 2022
Verified purchase

Seller's sell misrepresent damaged items & Poshmark stands behind the sellers & tell you just repose it. Sure now you sell the damaged item. They totally suck. Purchased Kendra Scott earrings & the both stones were cracked & fogged at bottom. Not describe or pictured this way at all. I sent them 4 pictures & they still refused to return. Buyer beware. Go anywhere else. Closed my account.

Tip for consumers:
Beware. Sellers will sell damaged items and Poshmark stands behind them. They won’t even let you post a review about the bad sellers.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user danab25
1 review
10 helpful votes
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November 16th, 2014

Had high hopes for Poshmark, but can only describe it as exasperating. Sellers don't reply to questions & don't include item information with the pics. Not worth wasting time trying to buy on Poshmark.

Thumbnail of user emmaa34
2 reviews
14 helpful votes
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July 21st, 2016

This website is full of scammers. There are sellers in this site buying wholesale cheap crap from
China and are selling for 95% up! Just to inform
You, if a seller has too many of the same listing in different sizes and various things, please know that they only paid $1 for the item. I have discovered the apps they use and figured out that's how they had so many listings. Many of them claim that their items are from a "boutique" or "handmade" please keep in mind there not. Beware! Never pay an expensive price for anyone who has a wholesale and listings of the same item.

Thumbnail of user jenc25
1 review
9 helpful votes
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January 6th, 2016

A lot of the reviews on here are either raves or just giant rants. Poshmark is just a market place like eBay or Amazon with different sellers. Use common sense, ask questions check their about page, see how long it takes them to ship and if they've gotten any love note reviews. There are great sellers and their are bad sellers. Good sellers usually take time and effort to photograph their own pics that look clean or add the actual item to the stock pictures. Seriously people... It's like any other market place. If you use good common sense and ask questions and make sure to look at little cues of a good seller it's okay. Unfortunately there are a lot of bad sellers as well. What I do like about Poshmark is that it's super simple and easy to find what you're looking for.

Thumbnail of user glorial23
2 reviews
23 helpful votes
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December 31st, 2015

I have just deleted my account after one year buying things. I purchased approximately 12 things, over half of the transactions were major problems. Two different purchases were mailed to wrong persons and I had to mail them their stuff. Three separate items went in the trash. Sellers don't respond to questions for days, delay shipping for days, sell dirty wore out wrong-sized items and sell things that are of less value with high priced flat shipping of $4.99! Bundled items are a joke where the sellers tell you it will take 2 shipments. Sellers call you rude in comments back and forward where others can read it when ask for measurements. I'm done with them and I've went back to eBay for good.

Thumbnail of user soniag167
1 review
1 helpful vote
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November 1st, 2021
Verified purchase

I purchase a Louis Vuitton sneaker boots. When I received the shoe, It came a a post office box no paper no material as tithe authentication of what you're selling me for my $425 dollars.
So I asked about the actual authentic of the shoes. Poshmark upon to me bringing the matter to their attention. I was told to send some photo with the logo and clear photos of the shoe.

The seller responded saying there's no receipt or any package because it was in the closets for ten years. But the answer I received from Poshmark said that there's not any reason that's not authentic, But no proof as to it's really a made product of Louis Vuitton.

Thumbnail of user marilync323
1 review
2 helpful votes
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November 24th, 2020

This site is the worst marketplace to purchase from. I only like to buy items that are either new or new without tags. I cannot tell you how many times I have purchased something "new" and was sent some faded or overstretched item. Once? Maybe I can look past that, but we are talking about a handful of times. Since photos are what is needed to win your case, sometimes it's impossible to photograph a slight fade or stretch. New or new without tags need to be new, simple as that, and sending anything else is fraudulent. When your photos can't detect these issues, you lose your case and the money is stolen from you. Poshmark does not stand by customers but rather all the sellers fraudulently selling old clothes as new. I gave this site a fair shake several times but never ever again. Don't make the same mistake as me and stay away from this site. I think it is full of the younger generation trying to make a buck off old clothes and saying they are new.

Thumbnail of user richardt1125
1 review
82 helpful votes
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January 12th, 2021
Verified purchase

"WEAR" can you start. Yep; I received a completely worn (in the sole) pair of purportedly new Nike sneakers. Should have known better; but it does get better. The Poshmark "crew" informed me that my photo depicting this debacle was not conclusive evidence. Thus; best of luck in the future. Well; the same to you at Poshmark and the "seller/thief" by the name of "@premierfinds"...

Thumbnail of user fernandaa12
1 review
0 helpful votes
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May 27th, 2020

Waiting for a refund!

I have been using Posh for quite a while but my last package didn't not get into my hands. Something happened on the way. USPS is involved. At this point I just want the money back so I can make the same purchase with another seller. Still waiting for my refund.

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