Poshmark

Poshmark is great until you have a problem.As many others have already stated the customer service is virtually non-existent.

As a seller I give Poshmark an F. There is ZERO protection for sellers against unethical buyers who can easily return items for little to no reason other than buyers remorse. There have even been cases where the purchaser has destroyed an item in order to return it (I implore you to Google seller reviews and read the horror stories before you decide to start selling on their site). If a buyer opens a case against you as a seller you have zero opportunity to present evidence or dispute their claims.

In fact, you don't even have a clue as to why the case is being opened as Poshmark does not allow you to view what the allegations are.

You just have to hope all of your buyers are honest. For such a high sellers fee you'd think the customer service would be a little better.

I sell a Halloween cat ears on Poshmark in perfect condition, the buyer bought it and break down everything, all the ears were damaged. I received the package back and send the evidences to Poshmark, they don't even read it and gave her full refund. 0% respect on sellers and treat you like $#*!

Do not use Poshmark, unless you want to be harassed by buyers. I was harassed by a buyer accusing me of running a scam. I sell legitimate items, I have and maintain 5 stars consistently. When I reached out to Poshmark, they gave me a caned answer, we are taking care of it. They issued credit for an item the buyer bought. The item works with no issues. Poshmark does not do due diligence. If they had reviewed the online chat from this buyer, they would realize i was the one who was being abused and harassed.

Do NOT buy things here. I purchased a vintage concert T-shirt as a gift for $140. It was so tiny, it was laughable. Poshmark would NOT allow a return. Their position is I "should have asked more questions." What a joke. Will NEVER order here again.

Disgusting disgusting company. When I sold, they took a huge chunk. And when I bought, they don't give refunds when the item is not as described or FAKE? I advise you to stay away. I wasted so much money from this stupid platform.

I bought a purse that was advertised as Ralph Lauren and leather. It was neither. I showed the purse to two local retailers who sell Ralph Lauren and they both confirmed in a written letter that it was indeed counterfeit. I submitted these letters, along with photos of the obvious fake purse, to Poshmark, but they still refused to refund my money. This whole process took a good month, mind you, since it takes them 2 days to respond to an email and there is no phone support. Luckily, I bought the purse with a credit card, so I filed a dispute through the credit card company and got my refund that way.

I was misled by a seller that I was purchasing an adult size 10 shirt. It was quite clearly a kids small when I received it. Poshmark refuse to step in and resolve the issue. I have spent a lot of money with this company until this happened. I always did my homework before I made a purchase. With this shirt no exception. The seller clearly misrepresented this and they got away with it.

I purchased an item listed as white. It was a dirty yellow/ivory. Asked the seller how to resolve/return. No reply. The only thing left was to file a "claim". Then it took 10+ days of me supplying multiple photos to Poshmark to back up the claim and my request to return. The "team" said it was "as described" and denied that it was listed incorrectly. The seller has the advantage and Poshmark wants to make it's percentage, so they decide on the seller's side. Obviously Poshmark's customer service is prejudiced AND colorblind. Beware.

My first complaint was that they have inaccurate sizing charts misleading customers to buy shoes that are two small and won't let you return them even though they provide inaccurate and misleading sizing charts. So I attempted to sell them to my roommate, but the shoes came with huge cracks in the souls not visible in the pictures online and the shoes literally fell apart in the first hour they were worn so I could not resell them. I have emailed Poshmark about 10 times, but they just respond with stock answers that claim I should've checked the manufacturer's sizing chart and not there's. They also recommended I just resell the boots on their website wherein they would take %20 commission! And NO ONE is going to buy these boots now that the souls have disintegrated.

I purchased a jean jacket on Poshmark, but even though I ordered my usual size, it was too tight. When I tried to return it, the return was denied. The moral to this story is shop Amazon. You can trust them to stand behind their stuff.

I've had some ups and downs with this company. For the most part though they were really helpful with most issues, but I did find the longer I've been on the app and the more active I am, the more receptive they are when I contact them about a problem. The 20% fee hurts a little but if you know what you're doing and price your items right it can be a good experience. I find it stressful to figure out the weight and postage of shipping for different items on my own on sites like ebay and depop, so I like that they send you a prepaid label, it makes it super easy. So far (as a Canadian) I've found this is the easiest platform to sell on.

I just wanted to let everybody out there now, I ordered three items off of Poshmark in the last year and they continue to constantly debit my debit card for purchases I did not even make. After trying multiple times to be sure the customer service there is absolutely no response!
I want them exposed, is my understanding they have store in millions of dollars from consumers!

Stick to eBay to sell your stuff. Buyers on Poshmark consistently submit low-ball offers and the 20% cut that Poshmark takes just doesn't make it worth it. To add insult to injury, buyers will pay $30 for a nearly new $300 top and then open a case that the item isn't in new condition. Ridiculous! I've had it with this silly site and have closed my account.

I made the mistake of buying a Coach handbag guaranteed authentic but is a fake and plastic not leather. I've emailed several times, and of course there is no phone service and have just been ignored. Posh boasts of it's protection fir buyers, yet they hold the money while I'm stuck with a fake bag, 80.00 poorer and no service. Isn't this criminal? This can't be right.

I was looking for a particular straw bag for summer! I can't believe the crap that people try to sell on this site. What is worse, is what they are asking for said crap! I felt like I was looking through a run down thrift store. So many of the sellers waste your time as well. They either don't take sold items down or they don't respond to your messages. I did find my Mar Y Sol flower tote, although overpriced, it was in new condition and I wanted it. I ordered, sent payment, and item never came. I had to get a refund. If I am looking for something that is discontinued, I will look here to see if I can find in new condition. UPDATE: I have since deleted my account. This site and most of the sellers are not worth my time.

Buyers BEWARE: According to poshmark support, a poshmark seller does not have to honor an agreed upon offer price. Sellers are allowed to accept an offer, refuse shipping the item, and in 7 days after payment has been made, poshmark will conveniently cancel the order. Then the seller is approved to immediately repost a copy of the exact same listing and increase the listing price to their discretion with no repercussion. Poshmark support refuses to even look into these sort of matters. Thank you Peter!

I bought a Gucci clutch through Poshmark under an email heading that said,"Gucci up to 70% Off!"
After placing my order, the bag was sent to their authentication department, but when I received the bag, there was an outlet store receipt in the bag that showed the seller bought it for less than 50% of what she sold it to me for. Did the authentication department miss seeing the receipt? This was misrepresentation & fraudulent promotion. They, of course, would not let me return the bag or answer my questions. Save yourself money, time & aggravation, & shop elsewhere. Zero stars for this lousy company.

Terrible customer service. Sold an item and the buyer damaged I had proof from pictures the day before I shipped it but the buyer said it was damaged! So even though I provided pictures that the item was in pristine brand new condition they still returned me the item broken and gave the buyer the money back! Such scammers never doing business with them they only want to take the money, in top of that charge 20% of each sale for doing absolutely nothing. Worse company hope the go out of business soon

Received approval to return shoes along with a shipping label to print. Stipulation that it be shipped within two business days. I am shipping today. Good thing I am not traveling too far. Let's see what happens.

While I did not like the fact that your questions/negotiations are viewable by everyone, I did end up buying some tops that were exactly as advertised, in perfect condition, inexpensive (a great deal), and were shipped promptly.

Use eBay or mercari. Poshmark has terrible customer service and they take too much money for shipping and seller charges. I will never use this site again after too many negative incidences with employees and other sellers

I had significant fraudulent activity on my Poshmark account and Poshmark did not respond to my concern. When they finally responded weeks later they told me that because the purchases were made from my account then they were not considered fraudulent activity. However that is the exact definition of fraud: When someone else Pretends to be me and use my account to make false purchases. I'm extremely disappointed in this company for not protecting my personal information but also not taking action to make things right.

I purchased a dress from poshmark that arrived horribly damaged. I reported this and requested a refund ( included photos of damage noting that it was a different garment than advertised). They refused to refund saying seller claimed I'd damaged it and since I couldn't prove otherwise, they would not refund - what!? The damage was caused by amateur alterations the the dress - not something it would even be possible for me to have done in the time between receipt and complaint! Sadly, they seem to side with the big sellers ( this person has a poshmark shop or "closet"). Probably thinking they will make more long term profit from the seller than from the buyer