• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user noellew14
4 reviews
14 helpful votes
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July 19th, 2018

I love the site, so easy to navigate, especially if your sizes and preferences are saved. The sellers have been great - frequently if they want to move an item quickly they will reduce the price and shipping cost and alert everyone who "liked" the item. No free shipping - know that up front, though sellers will bundle. The sellers are not paid until the item arrives and you give approval for the seller to receive the funds. I do not anticipate becoming a seller, so I cannot speak to that experience. But as a buyer, compared to my old stomping ground ThredUP, it is the Saks to their JC Penney.

Service
Value
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Quality
Thumbnail of user jenniferh1514
2 reviews
5 helpful votes
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May 21st, 2020

I am a 4 time Emmy winning designer. I listed a bunch of my designer clothes on Poshmark only to have them close my account accusing me of selling counterfeit clothes! None of which was True! So insulting and the worst customer service ever! Clueless and bad form for people selling designer clothes! Get a clue.

Thumbnail of user bradyb26
1 review
4 helpful votes
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December 11th, 2017

Yes, I got a few good deals, but most of this junk is overpriced, even though it is used. No, I am not going to pay $30 plus shipping for a pair of stained, worn out, smelly old Ugg boots. I don't care what the brand name is. I rather pay 10 bucks for a brand new pair at Walmart that don't look like they're about to fall apart.

Thumbnail of user law1088
1 review
13 helpful votes
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August 1st, 2017

I have only purchased two items on Poshmark... or, to be accurate, I have tried to purchase two items. After the first bad experience, I thought I would give it one more shot on an inexpensive item.

Disturbingly similar experience with both sellers... I paid, but neither seller ever shipped the item. Each took several days to respond, and once they did, they had said they had been out of town. Of course, we all know that if you are out of town, you would not have your phone. Doesn't everyone leave their phone at home when traveling?

Now I have to go through the cancellation process again and watch for the PayPal refund. Fool me once, shame on you; fool me twice, shame on me. I will not be giving Poshmark a third chance to fool me.

Without a feedback system, it is impossible to know if you are dealing with a seller who will follow through with the sale. I am sure sellers have the same challenges with buyers.

Poshmark is not worth the trouble. Shop anywhere else.

Tip for consumers:
Don't bother with Poshmark.

Service
Value
Shipping
Thumbnail of user nicoleo48
11 reviews
15 helpful votes
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November 9th, 2023

I made several online purchases from different sellers so this review is not of a particular seller merchant but as Poshmark as a whole.
Unprofessional Sellers:
They have little to no qualifications for people to sell on their marketplace and also take no responsibility if a merchant on their site sells fake goods and/or items that do not match the listing on their website.

No Accountability For Orders:
There is also little to no professionalism wrt communication with sellers about the status on an order and they are not help responsible if the purchased item is even shipped out.

Update:
Since this company was acquired, they've been a ghost of their prior selves.

Products used:
women's accessories and beauty supplies. makeup palettes.

Service
Value
Shipping
Quality
Thumbnail of user katek87
1 review
7 helpful votes
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August 2nd, 2018

I bought a dress this spring which arrived with stains. I didn't pay a lot so didn't bother with trying to return. More recently, I listed a large number of nice items priced really cheap but only received "followers" 400 to be exact, and not one buyer after days of waiting. I removed my listing and am going back to EBay.

Thumbnail of user penek1
1 review
7 helpful votes
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August 12th, 2018

As a seller on POSHMARK, I deal with the most annoying, inconsiderate and low class buyers. Their offers are an insult and they ask annoying questions on discounted items. You would think that they are buying new luxury items that cost over $2,000. Items listed are $5! It has been used! What do you expect when you decide to shop on POSHMARK!? Because of this type of people on there, it will take ages for you to sell anything and not worth it because they will low ball your offer by over 80%. It's best to just donate and have your items better appreciated it.

Thumbnail of user forests19
1 review
5 helpful votes
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October 3rd, 2019

My order was perfectly straightforward: ordered a pair of size 9 men's shoes. What I received was size 8, or maybe even smaller. No chance of squeezing into these shoes. They'll be donated. Poshmark: "All sales are final." I won't be returning to this site.

Thumbnail of user sw683
2 reviews
2 helpful votes
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August 20th, 2021

On several occasions I have seen the sellers on Poshmark comment horribly to customers if the customer does not say what they want to hear. Poshmark appears to think that is ok... Suggesting that the customer just "BLOCK" the seller. I think that Poshmark should take more pride in their platform. The attitude the sellers portray directly reflects on Poshmark. I loved Poshmark until this began.
Sadly, myself & others I know choose to NOT do business with them for this reason. I feel like the disrespect is uncalled for. The following media post is just one of several I have seen.

Service
Thumbnail of user ellenb35
4 reviews
0 helpful votes
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April 17th, 2016

Love this site. Spend hours and hours finding great bargains on everything related to women's clothing and accessories including designer items. Not only can I buy but I can sell my items and make money. No fees for posting pictures of the items I'm selling. User friendly. Can't beat this site. Try it and You will be hooked!

Thumbnail of user sheilal399
1 review
8 helpful votes
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January 13th, 2023

There is absolutely no customer service whatsoever! No phone number to call anyone. Messages and emails are responded to only with automated messages and if someone live does respond they ask questions and when you answer them again no response! I have sent over a dozen messages to them and still have no resolution to my issue. One sold item is showing payment being held after the buyer received the item 8 days ago! Policy is to release funds 72 hours after receipt and I won't be able to get anyone to respond or look into it! I am canceling my account with them and will forfeit thr money just to be done with this company. They should not be allowed to remain in business.

Tip for consumers:
No customer service!

Products used:
Clothing

Service
Shipping
Thumbnail of user delaneyl
11 reviews
32 helpful votes
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July 12th, 2022
Verified purchase

Purchased a $300 jacket new with tags. The lining was sewn incorrectly making it impossible to wear the jacket. Posh mark refused to allow a return. Costly mistake purchasing on poshmark. Will never do it again.

Tip for consumers:
Ask every possible question you can. Make the seller provide measurements.

Service
Value
Shipping
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Thumbnail of user bv12
17 reviews
46 helpful votes
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January 1st, 2019

I have purchased 3 times on Poshmark, and have been pleased with every purchase. They were all as described, and received without issue. I am considering selling on Poshmark. The things I didn't like: no response from seller with questions, and the fact that the seller can just not send you the item you bought from them and get away with it. Any seller that posts an item, takes your money, and then just doesn't send you what you paid for is in the wrong, and it's unacceptable. These sellers should have their accounts suspended, and I don't know why Poshmark condones this behavior.

Thumbnail of user nataliez53
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

Please don't bother to sell anything on Poshmark. I posted a Lululemon Scuba Oversize 1/2 zip on 1/16/2022 at 2 am PST and at 3 pm they sent me an email stating that my listing was removed due to a Counterfeit item. Poshmark doesn't have any support to their statement or question me first before they made the statement. I do have a receipt from the official website of this item. However, items without receipt don't mean they are counterfeit, right? I understood Poshmark is trying to protect their buyer which I totally agree with, but they shouldn't judge or make any statement of the item is counterfeit or not.

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Thumbnail of user stephend1133
1 review
0 helpful votes
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April 6th, 2022

Greetings People,
Should have check for a reference for this company before I bought. Regardless, I purchased Scout
Leaders Hat from them. The size was marked 7-8. There is a leather belt above the brim for adjusting the size. However when the hat came it was so small I was unable to put it on my 3 year old granddaughters head. I wrote Postmark and explained the situation, and asking for a refund. They refused my request leaving me with a hat that is of no value me. I can't imagine why any company would do such a thing. It was clearly advertised wrong. So beware of this company, there are millions of companies to choose from out there. Good luck.

Thumbnail of user ceek1
1 review
10 helpful votes
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June 18th, 2016

Poshmark is a horrible place to shop. I've given up. It can't begin to compete with Ebay. Almost every single time I see something I have to message the seller for more information and or photographs. Sometimes, I get a response.

Thumbnail of user christiem20
1 review
4 helpful votes
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February 11th, 2018

I have never had a worse customer service in my life. First of all, they do not have a phone number- its only by email. They were slow, incredibly rude, and very unhelpful. Will not be giving them my business again.

Thumbnail of user amandah122
1 review
12 helpful votes
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February 19th, 2017

Decided to give this site a try for shoes despite review. Purchase went smooth then nothing. Waited 7 days as site said and after 7 days my Cancel Order button DISAPPEARED. Submitted email stating cancel order. Still waiting on response from company. Buyers beware.

Thumbnail of user laurenw525
1 review
0 helpful votes
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October 29th, 2021

I have had only one successful transaction on this site out of dozens. People will list things for sale, not respond to inquiries, and not ship items after they're sold. This site is so frustrating and needs to be removed completely.

Thumbnail of user tomir
1 review
4 helpful votes
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May 3rd, 2017

Placed my first order for a pair of Frye flats. First order shipping was supposed to be. 99 cents. Seller accepted my offer, sent the shoes, they are great! But in my several emails to Poshmark my account has still not been credited. Now I just sent them another one stating there was a problem with the order, now they think I want to return it! Are you kidding me? I have been going back and forth for days! Does anyone there even read the emails sent? I know it's only 5.42 but it is the principal of the matter at this point! I hate to hold up the seller's payment, I guess that's how they operate, but I can't even contact her to tell her why! I just now tried to look her up by the return address on my mailing label. Who shops here?

Thumbnail of user corinnek5
1 review
9 helpful votes
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April 2nd, 2017

Omg! Horrible Customer Service. I've tried for over a week to messaged them about something URGENT and they never responded. I sent them multiple emails and found their phone number on Google, but of course when you call it's a recording saying "they don't offer customer service support via phone and to email them." It should have said they don't offer customer service at all! I also contacted them on Facebook since i notice they were active and they deleted my comments. I messaged them on instagram as well and nothing. They don't care at all to help you. I have also recruited many friends and helped their business grow and they can't even provide me with help?! I got f***** over by them very badly. I'm so upset and angry.

Thumbnail of user poshu
1 review
5 helpful votes
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January 13th, 2019

Horrible app and 0 customer support! They now have some kind of system that checks for items that are fake duplicates of brands which obviously does Not work! So the system picked my item randomly and they locked my account... I wrote customer servers but they said they can not do anything at this point. I have been using this app for over 2 years and never saw this crazy thing before! I will NEVER use this horrible app before-- what a waist of my time listing all the products and writing description...

Thumbnail of user candyj20
1 review
0 helpful votes
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July 8th, 2019

I am a Poshmark Buyer & Seller. I've had great transactions every time. After reading all the negative reviews regarding disappointed buyers, I decided to post my review. In order to buy online, you must make sure you know your measurements very well and read listings all the way through. Not all size XL's or size 12's are the same. Also when purchasing shoes, ask the seller for the measurements! Length & width, request pictures of the item with the ruler verifying the measurement. All of my listings include measurements and pictures. As a seller, I am more than happy to answer any questions and I also ask sellers questions to ensure that I am happy with my purchase. If the seller is not responsive, it is best to move on. There are a lot of reputable sellers and there are a lot of scam sellers. Please protect yourself when purchasing from any online site. Hope this helps someone. I know it can be frustrating to receive an item that you can not use and enjoy

Thumbnail of user loveanauction24
1 review
4 helpful votes
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October 30th, 2023
• Updated review

When buying think of hoarders, think of Kristen's closet aka shop4mysupper supper. Tic tok tic tok Cat Hoarder, clothing, etc stinks of cat piss, these people live like pigs, garbage pickers. Another winner HaH on poshmark crap site. Posh you suck, your return policy sucks, customer service sucks, this seller sucks. Probably the only good she does is suck it. Condescending witch. Hard up for money~Let get together & talk about me screwing you buyers over!

Tip for consumers:
Use another site try ebay!

Products used:
Clothing was crap threw it out smelled like piss.

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Value
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Posh wacko
April 19th, 2023
• Previous review

Posh is a joke, crazy weird site. This seller (Always choose Joy) is a total wacko, look at her photo. Sold me a lot of toy figurines, everything was broken, missing parts, not working & marked up with crayons. She sells garbage! I just wanted to return for a refund, posh took weeks to resolve the matter, then refunded me, but also rewarded this seller by paying her for junk items, not as described, plus her bad behavior addressing the customer rudely in the messages. Bad experience & buyers refunded are not able to leave a review for lousy sellers? BS

Tip for consumers:
Buy on another site!

Products used:
None, all trash.

Service
Value
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Quality
Thumbnail of user dannac3
1 review
0 helpful votes
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August 10th, 2017

I've been on poshmark for about three months as a seller and i've had no problems with it at all. I have bought three items in total and none of them were described properly but i was still somewhat satisfied with them and didn't return any of them. I've sold over 50 items with no issues. The only complaints i have are the 20% commission and the buyers who bundle items but never buy them because they are annoying and bring my hopes up only to kill them. I do enjoy participating in posh parties and being an active part of the community, which greatly ups your experience with the app.

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