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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,835 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 58th among Consignment sites.

  • Service
    713
  • Value
    645
  • Shipping
    628
  • Returns
    603
  • Quality
    582
Positive reviews (last 12 months): 4%
Positive
5
Neutral
0
Negative
121
772
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“Horrible”

CATHERINE DIANE H.
11/1/24

Fees are 20% Good luck ever trying to return anything. This purchase said 'slight' pilling.That was inaccurate. Yet I was denied a return. You do all the work sharing your product on a daily basis. Lots of fake products. You wait forever for your payments.

Reviews (2,835)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user hollyj76
New Jersey
1 review
2 helpful votes
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November 5th, 2019

One thing I would definitely suggest before buying anything on Poshmark is to do an item search for the particular item you were looking to buy and see how many transactions it has had. For instance there are people on Poshmark who buy shoes wear them then sell them again on Poshmark as if they are the original owners They have all of the required documents because they were giving to them from the original owner. Luckily Poshmark stores all of his transactions on the website So just do some research on the item and see how many people it actually went through and used/worn the item you would be surprised. As for me I don't particularly want to buy a pair of third, fourth (etc) hand clothing especially shoes which are germy.

Thumbnail of user daniellep37
District of Columbia
1 review
14 helpful votes
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May 3rd, 2016

Poshmark is making killing at Buyer and Seller expense. They take 20% of your sale which means you must increase the price of the product from what you would sell it at to make any reasonable amount. Also the seller is responsible for discounts and extra shipping. I am just waiting for a competitor to make a similar platform which takes half the amount Poshmark does. 10% or a flat $2 per sale reasonable 20% for what?

Thumbnail of user karessc
Nevada
1 review
1 helpful vote
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May 18th, 2016

There customer support is so slow it takes ages for them to reply on you. They delayed my deposit due to security reason as I change my bank account for that reason they cause me almost 3weeks now but no attention yet!

Thumbnail of user calibeara
California
1 review
3 helpful votes
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September 6th, 2018

Pros:
Great filtering system
Many sellers ship fast
Bundle deals are good
Best app to sale items, I have sold items faster using this app (but read cons below)

Cons:
The Poshmark fee as a seller is high, they keep a lot of money from the item you're selling especially if it's a lower value item (ex. You only get to keep $1 out of a $4 item).
The shipping price is the same no matter if the item is small, it's always $6.
Not a good app to use when buying low value items.
Poshmark customer service is horrible when it comes to getting questions answered. I tried to contact them about an issue that the post office was giving me about their pre-paid shipping label. They never answered me, they just canceled the order. I lost the sale and that customer.

Thumbnail of user ingek1
Colorado
1 review
5 helpful votes
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March 18th, 2015

Posh love? What a joke I made an offer on an item and the buyer left me a nasty note then blocked me from her site. What a $#*!! Decline the offer like a big girl! Everyone has the right to bid whatever they want! How rude! Don't have time for the nasty sellers. Done buying from that site! Plus all sales final so I have items that don't fit or don't look as nice as the pic and your stuck with it. Don't waste your time or money! Also, lots of scamming!

Thumbnail of user elisabethr84
Canada
1 review
1 helpful vote
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July 16th, 2023

I bought a purse and running shoes that reeked of cigarette smoke. So bad that I had to leave them outside. The few hours in the house and the smell was everywhere. I was unable to return the purse. I had put the shoes in the washing machine so I kept them. The purse is going to charity. It is a Coach purse.

Tip for consumers:
I suggested to the customer service that smoke-free home -Or not- Should be a mandatory info in the description.

Products used:
Shoes. Purse.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saran37
Illinois
1 review
9 helpful votes
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February 10th, 2016

Ok this is my second review about Poshmark.
Look at the advertising in Poshmark made me to think what are we doing?!
The idea was to empty our closet not filling them more with more junks from Alibaba!
Now we are begging to compete with bunch of disposable brands from new comanies in overseas!

Thumbnail of user josief4
New York
6 reviews
27 helpful votes
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May 13th, 2018

All I can say is be very, very careful shopping on Poshmark. I personally would never buy anything expensive on this site. They do not accept returns, so if the clothing you bought doesn't fit or doesn't look right on you, you cannot return it and get your money back. This site is full of scammers. The majority of these sellers bought their inventory of used clothing at thrift stores for a few dollars and have now marked it way up to make a profit. Yes, you could have gone to a thrift store yourself and bought the item for a few dollars, as opposed to spending a lot more money on Poshmark. The sellers are taking advantage of the public's laziness and the convenience of getting an item delivered to your front door as opposed to going to a brick and mortar and shopping for an item yourself.

Thumbnail of user michellem3379
Canada
1 review
0 helpful votes
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December 29th, 2021

I find the shipping is expensive. Lots of items you can buy new which would cost the same as Poshmark due to the shipping costs. Poshmark fees are also a little steep. I have found a few great deals but lots of not so great deals too. I'd rather buy local- no shipping fees

Tip for consumers:
Check your local ads for items. Cheaper to purchase and no shipping fees. I make more money selling locally

Products used:
Shoes, sweater

Service
Value
Shipping
Returns
Quality
Thumbnail of user athenar1
New York
1 review
18 helpful votes
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August 9th, 2015

Too many lowballers, system of saving in your likes folder to get the seller's hopes up, lowballers, morons who want to trade when you clearly just want to sell, low sales volume unless you're willing to sell dirt cheap since nobody thinks anything is worth anything on this site. Better to list on eBay where people can compete and have a sense of "this might not be around a month from now so I should try to bid". It's really discouraging. I am considering quitting. It's too much work to do all those shares all that social networking to make diddly squat and have the value of your belongings insulted by the ever present lowballer.

Thumbnail of user dorisf9
Tennessee
1 review
0 helpful votes
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April 23rd, 2017

Recently I sold my first bundle (2 pant suits and a evening dress) to a very nice lady cheaply. Realzing that I would only earn $44 on these items, I decided to cancel the order. I contacted her, apologized to her, and we moved forward. She was okay with the cancellation.

I informed Poshmark for over a week about the cancellation and requesting the removal of the SOLD sign off my items. I can't locate any suggestions that would allow me to complete this myself. I have tried communicating with the company but NO help as of today.

I have had no problems getting my item to my buyers or returns request. My policy is be honest about the items. It's stated in the item whether or not the items is worn or new. Just need to have that work SOLD removed.

So far Im pleased

Thumbnail of user bt83
California
7 reviews
36 helpful votes
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January 27th, 2020

Not sure what all the 1 star reviews are about.

I started out using Poshmark to sell some designer items. I really didn't like it and preferred Tradesy as there were less lowballers on Tradesy and I was able to upload nicer photos on that platform. Not to mention you are unable to view/give feedback to buyers. One thing I will say is that despite the abundance of lowballers, Poshmark doesn't hold your money hostage (unlike Tradesy) and payment is pretty straightforward.

Lately I've been using Poshmark to buy gently used clothing. I personally haven't sent any offers to sellers but I've been able to score some really good deals on high end and designer clothing. The prices are sometimes better than TheRealReal and eBay! A lot of the people there are just desperate to sell things from their closets and all my sellers have been professional and helpful.

I still prefer eBay but I'm slowly warming up to Poshmark.

Thumbnail of user peneloper6
New Jersey
1 review
1 helpful vote
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March 4th, 2017

So far the site is okay. I sold an item last week and was happy. However, I bought a Zara Basics jacket and although it stated it was an XL, and because there wasn't any measurements listed, the jacket was too small. I was highly upset because the jacket is lovely. Unfortunately, I have to sell the jacket myself now. By the way, when I opened the shipping box, the jacket smelled of very old perfume, which is better than cigarette smoke or wet dog, but I would have thought it could have been cleaned before sending it off; I would have waited. Anyway, I will keep with the site and hopefully make some money.

Thumbnail of user brittanys50
Virginia
1 review
16 helpful votes
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June 9th, 2016

A user bought my item on Sunday and I mailed it Monday and she received item Wednesday. Gave me a 4 star review because of ship time and that I wasn't responsive. She never asked me any questions or anything that I would of had to be responsive to. I think shipping the item 1 day after someone purchases it is pretty fast if you ask me. And I can't dispute the rating like you can do on eBay. To me it's not fair. In Poshmarks policy it says they allow the seller 7 days to ship item. Maybe the buyer hasn't read through the FAQ on Poshmark but give me a break.

Thumbnail of user mariac457
California
1 review
1 helpful vote
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October 30th, 2018

After you order the seller has to get the shipping label, so it'll take awhile to receive product. Also customer service doesn't answers emails. I realized a few hours after I ordered, that it wasn't really that great of a deal and what if they don't fit me but there's no way to cancel the order. So be pretty sure you want it, take your time. Lastly, I think the only reason you can return is if the product didn't match description. But what I'd f they don't fit? I don't think they can be returned for that reason. For these reason, I will hesitate to order from Poshmark.

Thumbnail of user zahrag2
Canada
1 review
0 helpful votes
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October 5th, 2020

I received my order fast, free shipping. I needed one thing that I did not find it in the city I live in. Poshmark had it. I ordered the merchandise and I got it quickly at a good price. The packing was so nice with a thank you card coming with my order.

Thumbnail of user anniec18
California
2 reviews
17 helpful votes
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May 11th, 2017

I've been selling and buying on Poshmark for a while now and I've really enjoyed it. Up until recently I haven't had any issues. However, a couple weeks ago I sold an item to a buyer. There was a problem with the buyer's address and the item was "Undeliverable as Addressed" for over a week on USPS tracking. I reached out to customer service - each email took them over 2 days to respond to. They told me to wait longer (!) then email them again. I did, took another 3 days where they said they would release my funds. That didn't happen. I emailed them again. 2 days later they sent me an email saying the package was being rerouted back to me - I go to check the tracking and the tracking said it was delivered to another address, presumably the buyer's! Now i'm just confused and waiting to hear back.

This experience with CS is seriously making me rethink using Poshmark. I will wait to see what happens then decide if I'm done with them forever.

Thumbnail of user elizabethb165
Georgia
1 review
11 helpful votes
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July 12th, 2016

So, i am looking at these bags all over this site. Most of them are fakes. I love designer bags and I study how they are made. Some of the site's are ridiculous. Regular Joe's ( you can see their photo) claiming they have all this designer clothing they have never worn. Women who can afford a 100,000 dollars worth of authentic Prada, Gucci, and Louis Vuitton are not sitting around selling on Postmark. Wake up! People actually buy these. Then you have people who have a couple of items of Louis or Chanel. Yet everything else they have sold is Aeropostle, J Crew, and Kate Spade. It just makes no sense! This website is totally fake... ridiculous claims. I am about to purchase a Louis and I am going to the store. I would rather spend that kind of money on the real thing instead of getting a fake!

Thumbnail of user kaym110
Texas
1 review
7 helpful votes
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April 11th, 2018

I have bought over 150 items and sold about $2000 worth... I've had no issues as a seller other than low-ballers and people asking question that are already in the description because they don't like to read. As a buyer I've had many issues. I had paid almost $500 for a bag only for the seller to lead me on and never ship. I've been sold a blatantly fake pair of Gucci sunglasses (realized they were fake in hand) and when I confronted the seller they were rude and told me I wanted to return them because I thought they didn't look good on me and she accused me of attacking her. Many sellers think they can get the price they paid for the item 4 years ago. Some of the women can be very catty. Poshmark also refuses to enforce their policy against knockoff designer items. It's easy to get away with selling non-clothing items because nothing is enforced.

Thumbnail of user robertl279
Texas
1 review
0 helpful votes
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June 30th, 2017

I purchased a Consuela purse from a person out of San Marcos Tx for my wife's birthday advertised in posh mark very recently I accidentally responded to overall rating and deleted my e-mail before my wife saw the tote. It is a brand new tote, buit too big and the color was not a white color as seen on photo advertised. I need to return it but have no way to contact the seller nor a way to let poshmark or e-bay know that it was not what she wants. I have tried to find the original post where it would be posted as sold and can not find that. Any suggestionsTIA.

Thumbnail of user maginag
New Jersey
1 review
7 helpful votes
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July 23rd, 2017

I have bought and sold on this site. 90% positive on the buy side. On the sell side... people have A LOT to complain about paying $10 for a sweater thats been worn once. Ridiculous. Beware giving people a platform to complain

Thumbnail of user nikb13
Virginia
1 review
0 helpful votes
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June 21st, 2019

I'm new to Poshmark and have made a few sales in the past couple months. What I don't understand is why Poshmark states "Most buyers accept their orders the same day" when I have had to wait the full 3 days for buyers to accept their purchases. 3 days is ENTIRELY TOO LONG for a buyer to hold merchandise to make up their mind if they want to keep it. I'm currently waiting on a buyer to accept a pair of shoes and hope they don't cancel the order based on other reviews I've read. Also, I've participated in a several Posh Parties and my items are never on display. What's with that? Might be switching to E-bay :(

Thumbnail of user sj619
Canada
1 review
0 helpful votes
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August 1st, 2021

I have had success selling about 10 of the 60+ items I have listed in my first year using the app. I have seen items I would purchase from others myself, but the high shipping costs ruin it, as I'm sure it deters others from buying my things as well. $13 for shipping is more than the price of a lot of items. A $13 hat now becomes almost $30 when you tack on shipping and taxes. Bring shipping back down to $6-$9 at most and you'll see more people using your app. I hope to see Poshmark become more than it is now because I think there is huge potential for it to be a great app. If Amazon charged $13 for shipping, people wouldn't shop there either.

Value
Shipping
Thumbnail of user susany877
Maryland
1 review
0 helpful votes
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April 3rd, 2023

I purchased two quality items for great prices. The items arrived quickly and were in really good shape. My problem is the constant barrage of emails from this company. It is outrageous! I have "unsubscribed" multiple times to multiple emails and they are still spamming me.

Tip for consumers:
They obsessively email you

Products used:
Two pair of shoes

Value
Shipping
Quality
Thumbnail of user deborahp555
Rhode Island
1 review
0 helpful votes
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August 11th, 2020

I must say that Poshmark does stand behind the products that the sellers sell. I'm happy about that because I have bought several items that were labeled new with tags, but we're actually used and in terrible condition. I have deleted the app and unsubscribed from their emails.

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