Poshmark

I made a purchase on this site, and it has not been sent to me. There is no phone number to call. You can only e-mail. And then they don't respond/

Meanwhile I am out almost $300, with no way to contact the seller and ask them why they haven't sent my item. Maybe they never had it to begin with.

There's a lot of people that scam on Poshmark and they get reported and poshmark doesn't do anything about it. Also they let people return purchased items if you even miss the slightest detail on the item and return it with even more damages due to shipping and handling back and forth! Not worth it! Use Mercari instead! They verify authenticity without having to ship to any headquarters and they only take 10% instead of 20% that Poshmark takes. Never using this app again!

I agree with the posts that the customer service is poor. You cannot talk to a person directly, you have to send them emails which they don't answer. If something gets lost in the mail good luck to you. I have been using Poshmark for my business but am having second thoughts because of the poor service. Poshmark, Shape up!
Indra

I purchased something for 750$ and 5 days later it still hasn't even been shipped even though they claim 3 day shipping the seller has 7 days to ship the item. So now I have to wait 2 more days to apply for a refund and today I find out it will be two more weeks before my money will be transferred back to my account. Terrible business practice! They should t take the money out of ppl's accounts until the item ships if it's going to take 3 weeks to get it back in our accounts!

I am a seller on Poshmark and it is true what the other sellers say - seller protection does not exist on poshmark and they almost always side with the buyer. The rating system is also unfair as you get people giving low ratings just because they didn't like the fit, dumb things like that. No way to dispute it. But what is most upsetting is the huge chunk poshmark gets for basically doing nothing. I'm talking 20% commission for products over $15! I'm fine with 10 or even 15%, but 20% is just too much for a site with poor service and no protection. No wonder I frequently see sellers and buyers taking it to PayPal instead of directly negotiating on poshmark. Sellers don't have to deal with the commission and buyers don't have to deal with the $6.50 shipping fee. Plus PayPal has a legitimate dispute system that will fairly judge on both sides - poshmark take note.

I love this platform. This is a site for a more sophisticated consumer with refined taste and experience shopping online. It's a Refreshing change from the sites that allow buyers to rent clothes and then return for any reason up to 30 days. I've made over 30 purchases and only had to request a return for one item, which Poshmark approved.

I got the ads for Poshmark in the UK, so I thought I try it and put a few of my items up, all of a sudden one person (goes under the name of cricketsteps posts 2 comments, literally the same on 2 different items:

"Hi, this might be what I was looking for. I have an еmаіІ in my bio(info), please send me pictures because for some reason one picture shows here. Thank you "

I politely told her that there are 8 pictures and they are all visible, she continues to push for me to send them to her email, I declined and said I want to keep things within the platform, because a quick google revealed that this is what scammers usually do, one look at her profile shows she is in Texas, I am in the UK...

Next thing I know, my wardrobe is empty, nothing there, I can't list, I should reach out to customer support, I have done so several times, no reply... A week later, but they claim they reply within 24 hours...

I bought a $30.00 pair of stretch pants that were size 12 and they were really really baggy. I sent many pictures & explanation of the differences of my same brand size 12, & the ones I just bought. There were inches of difference at the hem, the knee, the hips, etc. They were too big & baggy and DEFINITELY not what I expected. Just a few examples showing just half of the width, hips were 7 inches wider and knees were 5 inches wider. Within 2 hrs, they sent an email telling me it's not a valid reason for a return. Evidently the seller didn't care either. I will NEVER purchase from Poshmark ever again! Their return policy doesn't exist.

I thought it maybe a really good site for selling and purchasing, but it has become worse after 4 years on it. Cannot return things, sellers can sell stuff that is not working and Poshmark will not let you return it. Most of the stuff people sell has been tripled in price and you can purchase it off Amazon cheaper. I am really thinking about closing my shop!

App works fine, but if you have questions, or an issue with an order, or anything for that matter don't expect support. It is not an exaggeration that say this is the worst customer support system ever experienced. What a shame because it's a good concept, but Custer service, frustrating, not timely, not clear, doesn't read the request or issue... the worst, save yourself some frustration, use eBay.

I had high hopes in the beginning selling on Poshmark. I was able list items that were new with tags but not used and sell them. I even sold some gently used items. But if you're looking for a fast turn around this is not the place. You get tons of followers but no buyers. You get loads of likes and shares but not sales. For all that you put into creating the listing, photographing and posting then letting it sit for months with one look. Not worth it. Looking for another outlet for reselling.

Poshmark USED to be a great site to buy and sell pre-owned goods...but NO MORE! I bought a dress that was advertised as brand new and it had been altered and had stains on it from when it was worn. Poshmark denied the return after harassing me to send them a whole bunch of pictures showing the measurements of the dress. So stupid! I wasn't complaining about the size. Well, once I told them if they didn't authorize the return ASAP, I would dispute the charge with my bank, they denied the return. Interesting response. Certainly the opposite of professional and reputable. Instead, they were spiteful. So I'm off to dispute the charge. I'm sure I'll win. I've spent thousands of dollars up there over the last few years and now they've lost a great customer.

Ordered a grateful dead clock from them and it was broken. Contacted seller who said he'd refund me if I sent a picture. I did and he never answered my emails again. Tried to get money back through paypal who told me to return it so I did. I gave them the wrong tracking number accidentally and now Poshmark is telling me too much time has passed. So now they have the broken clock and my money. I will never order from them again and I will discourage anyone else from ordering from them. The negative reviews are correct here folks. They are scammers.

This is the worst place you can purchase from…. I placed an order for a celine bag that supposedly in excellent barely used condition. Once I received the bag i found popped stitches scratches all over the handles and lost its shape. Immediately i open a case with poshmark to return the bag … they offer me $100 credit and to keep the bag i refused then they said at the end that it is not qualified for return and forced me to keep the bag… I dispute the transaction with my bank. And this stupid poshmark only answer was these flaws might be happened during the shipping… is it my fault? Is it my problem?they should be responsible and return my money…The worst company ever never ever will purchase from them. Honestly there are much better companies do even better out there … stay away from poshmark

I was sold a pair of zip up ankle boots, new in box. The zippers did not work. Customer service said it was my fault because I should have asked if the zippers zipped. They allowed the seller to keep my money - $170.

Poshmark needs to invest in its support. Purchased a bracelet that was claimed to be 925 sterling. It was not. Submitted a request for return and the seller admitted that the bracelet is not sterling yet Posh support wrote back asking for additional photos to buy time. Why are more photos needed when the seller has clearly admitted to the bracelet not being sterling? Can't stand Poshmark support

I started using Poshmark about a month ago. I found a " Kate spade ". Bag that I really liked. I asked the seller is this bag authentic? Of course, she said yes. When I receive the bag it was made of cheap rubbery fake leather and didn't even have Kate Spade on the inside. Obviously a fake. I reported it to posh Mark, they came back three days later saying that it was authentic. Word to the wise, don't buy any designer Products from that site. Posh Mark customer service does not care if it's fake or not. Also if you have any kind of issue, good luck having a conversation with them. There's a three day Time lapse in between each one of their emails to you.

A seller sent me the wrong item not comparable to what I purchased. They told me it was an accident and they were refunding my money but never did. Customer service keeps giving me the run around and refuses to give me a refund.

I just joined and had no idea of "Bundles," which means if you want to buy 2 + items from the same seller you need to select bundles before you put the items in your cart. They don't give you any tutorial or instructions at all, I figured it out the hard way. So I placed the order for my 4 items, and now I have to pay for shipping costs $13.49 times 4! There is NO customer service telephone number, you can only e-mail them. Your 1st order is supposed to be free shipping. Customer service emailed me to advise I needed to contact the seller and ask her is she could cancel my orders and relist them to me so that I could Bundle them, and get free shipping. There is no way to know if the seller was contacted, and so far no seller response! VERY FRUSTRATING! I don't know what will be charged on my Visa now, and after 4 days the seller hasn't shipped anything. I cannot wait to quit.

This site is ridiculous nothing but bored people harassing and putting rude comments if someone misses out on a sale they convince the seller to cancel on you. Customer support sucks and I still have not received an order but it shows delivered and they will not refund me and there is no customer service that you can speak to you can only send an email they don't respond to

My first experience WILL be my last!
I initially purchased three items at the same time from various sellers on 6. 16. 21. Only one purchase actually arrived. The condition of said item was something I would never have the gall to donate. The other two items were listed as NEW W/TAGS... those items never arrived. To add insult to injury, the missing parcels were NEVER SHIPPED. Lesson learned!

Literally THE worst experience I've had with an online company in my entire life. I made a purchase 24 days ago and still have yet to receive anything. I even was in contact with the seller and first she said " I don't know why it's not tracking I took it to UPS " - clearly a lie - then she said she sent the wrong package to me - also a lie - then 22 days later when I requested a refund all of her postings are " randomly " taken down and she's inactive and poshmark now won't return any emails I've sent in days. And of course there is no phone number because they are a bunch of scam artists. This website is a complete scam and they are literally stealing money from people. How do you live with yourselves running a shady business like this. DO NOT support this company.

So bad, so unfair, so much about their earnings. I wasted a year of my life learning these lessons. Mannish is an imaginary non-american reaping benefits from hard working Americans! So wrong, so Donald Trump!