• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user matts1234
1 review
1 helpful vote
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February 25th, 2022

The day I signed up I received a coupon stating if I made a purchase within 24 hrs I would receive free shipping. I made the purchase a couple of hours later and did not receive free shipping. I contacted customer service through email - they don't share a phone number which is a red flag to begin with - and told them what happened. Not only did they take days to respond but they refused to refund my shipping cost even tho I shared with them a picture that I had snapped of that coupon the day I signed up. When I complained about it 2 more times asking for the shipping cost to be reimbursed the customer service team refused to even email me back at all. Terrible customer service and highly recommend not trusting them.

Tip for consumers:
Doesn’t honor coupons. Terrible customer service

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattyc119
1 review
17 helpful votes
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April 13th, 2020

It's good app but when you have case set by buyer for whatever reason you will most likely lose no matter how much you will prove Buyer is wrong. I sold original item, lady did not now how to PUT CHARGER into it so she set claim saying "item is not original". I have sent to Poshmark my original sales invoice, emails showing when it was purchased by me showing all details, I also sent pictures of online instruction how to use charger(!) showing its is looking exactly like it should and yet I still LOST. Ridiculous absolutely. "Careful review" does not exist, what's funny as a final resolution reason Poshmark said "unsupported" but yet it was still for Buyer benefit even though there was no evidence from her item is not original.

Thumbnail of user kimw438
1 review
4 helpful votes
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November 18th, 2019

Several incidents of shipping errors and attempts to reach someone unfruitful. Emails ate responded to with a generic poshmark email stating they appreciate you reaching out and someone will contact you within 24 hours but never do. EBay is much safer place to buy and sell. I've never had them not follow up or stand by purchases. Poshmark run by lazy people cashing in on commissions and doing nothing... just a middle man middle man middle man

Thumbnail of user katiejow
1 review
1 helpful vote
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May 7th, 2021

My first purchase on Poshmark: my money was taken and held for over a week for an item listed as available - told it was unavailable. Second purchase: a poorly represented item that was not granted ability to return. I should have known better than to give Poshmark a second chance. Bye, Poshmark.

Thumbnail of user johnb6032
1 review
6 helpful votes
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December 28th, 2020

The package arrived at denver post office then departed then arrived again the next day then departed. This has been going on for over 7 days. It never leaves the denver postal system it just keeps looping. Poshmark wants me to wait another 10 days to see what will happen. Post office said that poshmark is the only one that can inquire about the loop it is in and they do nothing.

Tip for consumers:
extreme slow shipping

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user 7244prairie
1 review
0 helpful votes
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June 11th, 2023

I placed 2 orders with Poshmark because the first seller was a ghost and never responded and never mailed the item. The second was purchase of the same item from a different seller - also a ghost who never responded to my messages and never mailed the item. How pathetic for Poshmark to send me emails about 2 orders saying I have the right to cancel the order at that point? Don't they have any pride and the second time around have something better to say than that? I did not lose any money like most of these reviews, but I lost time getting my item believing this was a real website. My advice ignore it completely so you can go to a real website like eBay and may pay more but how can you compare prices when 1 of them is total fiction. Also I felt like customer support at Poshmark does nothing to hold sellers responsible. I wish I would have read reviews before I ordered from Poshmark. Never again there is too much competition.

Thumbnail of user joannab7
6 reviews
37 helpful votes
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February 7th, 2016

This site sounds like a win-win situation but when a problem arises you are basically out of luck. There is no support.
This site is a joke. You are better off at a consignment shop, ebay, etc.
I don't recommend Poshmark to anyone.
At some point a situation will arise and you will find yourself screwed.
Customer Service took 3-4 days to contact me about an item that was supposed to be returned to me from a buyer.
I get a notification that my item has been delivered back to me and the funds were returned to the buyer.
I never received my item back and not only lost the sale but also the item as well.
I am so upset with the lack of support on their end. I will never deal with this site again.

Thumbnail of user amahas
3 reviews
3 helpful votes
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February 10th, 2019

I ordered an extra large leather jacket. When I received the coat it was beautiful until I put it on the sleeves they were 6 inches shorter compared to a normal extra large jacket. I proceeded to call Poshmark to explain that the sleeves are short, yet they would not allow me to return the jacket and told me to donate it to charity. Buyers, sellers beware terrible customer service.

Thumbnail of user danielled47
1 review
22 helpful votes
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May 25th, 2016

I'm a big seller on ebay, and have been for 15 years. I usually sell about 200 shoes and clothing items per month. Last fall I discovered another app site where I sell name brand clothing items. I actually sell about half of everything on there... I don't want competition so won't mention the site. I listed 85 items on Poshmark in the last month and sold 5! I keep getting likes and followers. Big deal! I want to sell stuff. I really think it's a horrible site to sell on. Too many sellers and not enough buyers. Plus 20% in fees is outrageous

Thumbnail of user letitiab30
1 review
3 helpful votes
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July 10th, 2023

These people should be in prison. They have been reported to the BBB, the Federal Trade Commission, the sheriff, our banks and other enforcement agencies, for ripping off customers, especially seniors with disabilities. We placed an order, took a photo of it, they sent the wrong size, refused to take it back, or give us a refund, saying we could sell it again on their platform. That's like going back to Dachau for three days and nights. Without question, Poshmark's demise is imminent.

Tip for consumers:
They are unscrupulous.

Products used:
They refuse a customer refund even if it's their mistake.

Service
Value
Shipping
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Thumbnail of user stephanieb129
1 review
5 helpful votes
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February 6th, 2017

I'd highly recommend staying away from buying from Poshmark. I tried a couple different times, thinking if I bought from a different seller. However, I've been very disappointed in the items (poor condition, fake items, & no return/complaint process via Poshmark). I've deleted the app & will not buy from again. I bought a Kate Spade bag, only to receive it & it was a fake. The Kate Spade label fell right off. And most of the sellers are selling items well above the price you could go to the store & purchase it for. What I believe started out as a good idea has turned in to a complete rip off.

Thumbnail of user billies194
1 review
1 helpful vote
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June 28th, 2023

Seller sold me "new without box" boots that were actually in horrible condition... and Poshmark refused to let me return them... (they were $80, they're not worth $5!)
Worst part is, the seller is still selling her garbage... all as new without tags/box! Pretty sure none of her items are even close to new!
Ebay is far more reputable! I will never buy or selll on this trash site again!

Service
Value
Shipping
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Thumbnail of user amandab133
1 review
5 helpful votes
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July 8th, 2016

This app is amazing for both selling and buying. I've made almost 300 dollars in two months without even having to leave my house! It's more work than ebay and requires more interaction among potential buyers through sharing, commenting, and accepting/counter offering offers. But, it's so worth it. If you're selling ALWAYS show what damages your items have. If you're buying, buy from trusted sources by looking at their rating and lovenotes.

Thumbnail of user andrewn431
1 review
0 helpful votes
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February 26th, 2021

I purchased an item from poshmark 13 days ago but I still haven't received the item. The seller said my order was shipped on the 22nd but my order is still stuck at pending shipment scan. This is crazy. So I'm worried that the seller left out my item or if she shipped my item to the wrong person. I can't cancel this order since it's very important. So I contacted Poshmark's support team to find out if they can track my order but they said they can't, instead they suggested me to contact USPS. Poshmark is very careless. The guy who is controlling this website is stupid. Don't buy anything from this website because there's a high risk that you will never receive your order or best case scenario they'll suggest you to get a refund. This website must be banned and removed.

Tip for consumers:
Avoid Poshmark.

Service
Value
Returns
Quality
Thumbnail of user devonl34
1 review
3 helpful votes
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January 8th, 2021

Unless you have high dollar items to sell, selling can take several months and result in little profit. Additionally, there are multitudes of "flippers" on there who take poor pictures of some items and refuse returns when asked because the item fails to meet expectations, i. E. old, worn out, stained, mislabeled. Poshmark sides with the seller every time, so buy very carefully!

Tip for consumers:
Be very careful with purchases as many of the users are unscrupulous flippers who hide defects and if you try to return Poshmark won't allow it unless it meets a very narrow set of guidelines. If an item is mislabeled on size, for example, you cannot return it. Think twice before spending your hard earned money here. Also be prepared to wait long periods (1 yr or more) to sell items.

Products used:
Shoe and lunchbag purchase, clothing sales

Service
Value
Shipping
Returns
Quality
Thumbnail of user kafkam
2 reviews
13 helpful votes
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March 9th, 2020

This place is a terrible and expensive joke if you choose to buy here.

Their sellers/Poshers are super shady, their company "return process" and promised order cancellation is non-existent, 1-2 day shipping is a scam/joke, and they offer you (the customer) no support whatsoever (i. E. just auto-emails). Honestly, the worst online purchase experience I've ever had and I'm almost 40 plus an avid, tech-savvy shopper. Still sucked me into a black hole; should've checked Sitejabber but was desperate for rare item.

Shop elsewhere if you know what is good for you.

Thumbnail of user ryanw203
5 reviews
10 helpful votes
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April 5th, 2019

Poshmark customer service sucks. I have read countless accounts of a buyer having buyers remorse and then asking for a refund saying that the item was misrepresented. This had never happened to me until it happened. My photos accurately reflected the condition of the item. But "after careful review" Poshmark and the buyer wasted my time and now I have to have the item sent back to me and resell it. Ebay has exceedingly better customer service. Shame on Poshmark for taking 20% and then providing $#*!ty customer service. No thanks Poshmark, I'll sell elsewhere.

Thumbnail of user shawny47
1 review
1 helpful vote
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May 20th, 2021

I had some really nice brand name clothes including leather jackets and shoes and designer shirts and pants. My as was uo for about 3 months. Not one reply. You're constantly asked to join "parties ". A total waste if time!

Service
Thumbnail of user lindah697
1 review
3 helpful votes
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October 30th, 2018

First time ordering item. My credit card was charged immediately. 10 days later item still not shipped. Tried to email poshmark twice. All I received was a canned reply. Canceled order and asked for refund, but after reading these reviews I do not have high hopes. This website needs to be shut down.

Thumbnail of user mb189
1 review
7 helpful votes
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December 10th, 2016

Poshmark USED to be a safe, friendly marketplace.

Now, all you can expect are users who leave harassing comments all over listings. Did I mention that Poshmark doesn't have a comment removal option? It's almost as if they don't trust the truthful sellers enough to allow for such simplicity.

After 115k+ in sales, I am done with the constant harassment which is (supposedly) not tolerated, according to their policies. Incredibly sad, to see an app with such potential, slowly go down the drain and lose loyal users due to intentional cyber bullying.

Tip for consumers:
Do a google search for, "Poshmark cyber bullying."

Service
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Thumbnail of user karer
1 review
11 helpful votes
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November 12th, 2019

It's exhausting-Poshmark business module wants you to do all their SEO for them and rake in 20% commission for doing nada/zip... But hey-you can also spend countless hours hosting local parties and sip/posh get togethers. So Poshmark doesn't have to. I make more money elsewhere.

Thumbnail of user jeng86
2 reviews
9 helpful votes
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February 21st, 2020

I opened an account posted some very fine clothing, a $190 pair of Sorel Boots that I never got paid for - these are low-life trolls just scramming on the internet. Don't waste your time- eBay is better and more safe

Thumbnail of user annab567
1 review
3 helpful votes
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November 13th, 2019

I don't know why so many people had so many bad experiences. I purchased 52 items and only one had to be returned due to dress being 3 inches shorter, but I received a prompt refund. My other 51 purchases I rated five stars. All excellent, as described and arrived quick. If you don't believe me you can look under my posh profile: savvychicdaily - under love notes I have given sellers.
The key is to read descriptions carefully, look at all pics, close ups, tags etc, ask questions. As for measurements.
If you don't have sufficient info or pictures are not clear, just don't buy. Also, I do not buy from sellers who have not updated their posted items in months, and have almost nothing listed for sale. They are probably not active profiles, and your purchases might not ship.
Overall I give the site five star rating and will keep using it.

Thumbnail of user cathiag
3 reviews
5 helpful votes
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April 4th, 2022

Stay away Poshmark *******@luxsteals. PM said no refund due me when I received a tainted stinking, reeking shirt represented as NWT. Appears new but definitely damaged; shirt and wrappings smell like floral toilet bowl cleaner. PM said seller did not misrepresent—well, new doesn't stink. But was an AI response they use consistently. A bunch of sleaze balls acting sleazy—stay away from the mess!

Tip for consumers:
That no matter what, you are stuck with what you bought. My item smells really bad and is unusable and buyer protection said I will be refunded my money if buyer does not fully disclose info about what is being purchased!

Products used:
None but still have

Service
Value
Shipping
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Thumbnail of user sarap43
1 review
11 helpful votes
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January 14th, 2016

My first experience will be my last. Bought a bag described as excellent condition - however it is soooo old that the color is completely faded. After sending two sets of photos at their request, they decided I was wrong and kept my money - outrageous

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