Poshmark

Poshmark protects there profit by denying you refund request and then you are stuck with a piece of junk.
I purchased a pearl ring and when I received it, the pearl looked like a tooth. Horrible. I requested a return and the seller kept saying pearls are like snowflakes and no two are alike. I said no because I've seen to many pearls that are round. Poshmark stood by the seller and I'm out $250.
Don't buy anything from Poshmark. Satisfaction is not guaranteed.

I order a pair of shorts. The misti g said one size, they came a totally different t size. If you dont request a return in 72 hours you cant return at all. (We have a po box so I dont always get my mail right away). So I could r return. Second order said new with tags. Smelled so bad of perfume I couldnt wear it. It would need to be dry cleaned and even then might not be wearable. Poshmark says its ok because I can resell it. Sorry Im an ethical person and I would never sell something as new whe. Its not.

Fees to sell are extremely high, and their application is so glitchy. They are flooded with fakes, replicas, and so much spam. It was decent about 5 years ago, but have gone downhill ever since. BEWARE.

Should have known just by opening a google review and seeing 1.5 stars that this company is worthless. Purchased an Ugg blanket and then purchased a second 4 days later. Paid for both and they refunded money for the second order... guess I wasn't supposed to have two! Received at least 6 form letters in response to my inquiry as to why my order was placed, paid for and canceled. Seller has blocked any communication and Poshmark has no reasonable explanation. Will not order from this company again. Can't fix stupid!

I bought a pair a CL booties on Thanksgiving day. The seller has yet to ship them and is completely unresponsive to messages. I hate that there is no way to contact the seller other than leaving public comments on the listing. It's ridiculous. I have asked about a shipping eta twice with no response. When I checked out the seller, it says they haven't been on the site since September. What the hell? I don't understand why sellers post items and then never check on the listings. This has been a very frustrating experience so far. I will never use Poshmark again. Another commenter here mentioned Mercari being much better so I checked it out. I definitely recommend Mercari over Poshmark.

Unfortunately, it does not make up for the fact their customer service is trash- 90 % of the time I leave a conversation with them more frustrated than when I went in they never offer anything helpful they only cut and paste terribly written form emails that are condescending and assume the seller is guilty without even looking at the case this women, for example, found out she could not return because an item because they weren't soft enough so she marked them up with ink, I provided Posh with before photos and they still voted in her favor and then I find out several other sellers have had the same problem with her. The oversite is terrible in addition to ignoring scammers they ignore creepy guys who ask women to model clothes and allow people to sell used underwear. I doubt they really have much staff because most interaction seems like they are with bot even though they clam the are different people all the emails are worded the same

If you unfortunately purchase an item not as described, POSHMARK doesn't care! They keep your money. I purchased an item that was not as described. Contacted Poshmark, submitted photo showing you could not wear the item 3 different ways as described by seller because there were no fasteners. They responded I should have asked more questions and would not let me return the item. I have purchased some great items on there but no worth the rip-offs. Buyer beware!

Just left Poshmark. In the beginning it was fine. But the last three items purchased were not as described. One lady sold me New Balance running shoes. Specifically asked if medium width. She said there were medium. Sent and they were 2A narrow. The next item was a Large sweatshirt with the chest measurements of 21 inches. The item sent was a flimsy sweater 18 inches across. Then another item that was new with tags that smelled like a perfume factory. I rebelled after receiving the sweatshirt and said enough. But after uploading two sets of photos on app and attaching photos to 2 emails, customer report said they did not receive photos. So rather than get more upset, I just walked away as a customer... lesson learned.

Poshmark is probably the most awful app I've ever had. I was SO excited to start selling designer bags I haven't used, they've been sitting around in my room forever. Not only does poshmark take 20% of everything, they will also say every single designer bag is fake. It's happened to multiple of mine ( I know they aren't fake). The customer service is awful. If you're new and looking to sell, please go elsewhere. This app is a joke, and I've seen hundreds of other reviews stating the same thing

I have been on poshmark for 6 months now. At first it seemed like the perfect app. I have a lot of items in my closet that I've wanted to sell but never got around to doing through eBay or consigning. Poshmark made it easy. Up until the point I have a buyer saying I didn't send the correct item. I've been wracking my brain trying to figure out what's wrong. Still haven't heard from poshmark the details, just the general message that they have photos. Well anyone can take a photo of just about anything. But I've maintained a 5 star status up to this point. After I get this issue resolved I'm going back to eBay. It's too much stress for this to be a hobby and way to make money off my own property. They get 20% but only communicate through email or through app messages.

I've placed 4 orders within the past 2 months, and had to cancel 2 of them due to no shipment from seller. PM should change how they run their business or they will lose. The 2 items I did get were very very good deals though. SO I will go to PM just to check if what I plan on purchasing on ebay is cheaper there and Consider dealing with PM but it is very unlikely. I might save a few dollars on PM, but the probability of getting the item is low.

Sellers are charged at least 20% per each listing, more if the item is under $15 (for example item is $5 Poshmark takes $2.95). Horrible customer service. A buyer scammed me. I sold a used dress and new without tags hat. Buyer returned item because of (random hairs on dress) the pictures she submitted showed little to no proof) Items were not damaged in any way. Poshmark immediately sided with buyer within 3 hours of delivery (I had no input could not defend myself) Upon return I received. Beaten up box with holes, and it had been crushed (you can tell it's an old used box). My dress was stretched out at the waist ( buyer probably tried it on and didn't want it), my hat was completely crushed and out of shape. I told poshmark as soon as I got my items, no reply for days. I sent another email, still waiting on a reply.

Worst customer service ever. Purchased a pair of shoes that were fraudulently listed and unwearable once I received them. Made a complaint w/photos via the Poshmark app and their joke of a customer service department. Poshmark gave me a measly $5 credit to make up for my $50 purchase with no explanation and PayPal even denied my claim. Will never ever shop with this disgusting site again. Buyers beware, there is NO protection for your purchases and sellers do as they please with no recourse.

I purchased a dress from a "Posh Ambassador" liyynicole on Sunday after my "make an offer" was completely ignored. My credit card was charged immediately, but I still have received no contact from this seller and my item has not shipped. I have only purchased a few things from this site over the past couple of years and more than 50% of the time I have been totally disappointed. Customer service is completely non-existent. I'm just sorry that I didn't see all of the comments here before I purchased yet again. I'll be posting my experience on every site I can find, so others won't be burned the way I and so many others have been by Poshmark!

I started using Poshmark this year and I am not impressed. First, the customer service is horrible. Second, you have some not so good Poshers that send bad merchandise, take several days to ship items that were purchased, and don't accept items that were shipped. It is a 50/50 chance when buying and selling from this platform with no support. The app needs some improvements also. The policies are not fair, for instance if someone doesn't ship in 3-5 days you have to wait until day 7 to cancel the order. But lastly, this company is money hungry. It charges 20% of sells over $20. Other platforms are less. The shipping isn't fair because something that would take a stamp like a pin for instance you would be charged $7.11 for shipping. The shipping costs have prevented me from purchasing. I think I will close my closet and donate my goods.

If you're wanting to buy pre-owned items with some sort of customer service and buyers assurance, Poshmark is not the place to go. I purchased a pair of earrings for $300 and they took 7 weeks to arrive. In the meantime reaching out to customer was a waste of time. Buyers be ware!

This is my first and last experience with Poshmark. I purchase a pair of shoes from the website listed as a valentino authentic shoes. Turned out it is not valentino, but mario valentino. The customer service after one week silence and didn't even give me any reason to close the case simply saying it is not qualified to file a return. So I'd rather use TRR. All stuff you buy from Poshmark is final. Too bad, sellers can trick u and false advertise. I just wasted 200 dollars to learn a lesson.

Fun, friendly, great deals, super customer support, what more could you want? I love Poshmark! Why keep or donate good stuff you aren't going to wear, when you can sell it and use the $ toward buying something you will wear!

I have only been a buyer, so far, but am very happy with the app, the community, and my purchases. Some sellers are more experienced at presenting their products but overall, a very good service. I think the secret here is to be very honest about the item you are trying to sell.

I ordered an item 5 days ago it says item should ship within 2-5 days waiting for confirmation I emailed posh they got back to me quickly and said if item doesn't ship in 7 days I can cancel I just want the item why can't they monitor the sellers and the sale... I understand there are a lot of people on posh selling stuff but damn... they sure did take my money quick now I know the seller doesn't get the money till I accept item but it's time consuming looking for the right item and then sitting around wondering if it will ever come... this is my first and last purchase on posh I now don't trust anyone if I ever get my item I might change my review and my mind but I doubt it... I thought this was a good site now I'm thinking not so much

-Sellers are allowed 7 Days to mail out an item. This is an absurdly lengthy amount of time to take a used item already on hand and place it in the mail.

-Buyer is only given 3 days to put in a complaint. How is it that the the seller is allocated 7 days of laddie-da time to do whatever but the buyers aren't given the same courtesy?

-No picture minimum for sellers on listings. I just feel like this should be standard... I've seen so many posting here with shady buyers attempting to con sellers and it could all be solved if more proof were handy.

-No private messaging. How am I supposed to contact my seller or buyer discreetly? Commenting "Hey, it's been 4 days and you've updated your closet but not sent my shipment... what gives?" is just weird.

I mailed my purchase back. They assumed I did not because USPS delayed tracking which happens sometimes and did not refund me, Instead they released money to the seller> so the seller has her coat and my money. How stupid? And there is nothing I could have done differently except maybe control the weather, eradicate covid, and prevent any other mail delays just so poshmark would not assume USPS works like a swiss watch. Morons run this business and they won't get any business from me. A reminder to others, always always start a dispute with paypal and your credit card, so that in the end it is poshmark who loses money not you.

They sold us a Tory Burch purse that was listed as in 'perfect' condition but the purse arrived in terribly worn condition (we have the photos to prove it) and they will not send a return label and give a refund. It's a classic Bait and Switch scheme. $150 plus $6.95 for S/H.