Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
I purchased boots *******@chasing_tags on December 17,2021, but did not wear them for several weeks. Upon visual inspection, there seemed to be no issues. After wearing the boots 2 times, several weeks apart, I wiped them down with a wet cloth, and much of the skin came off. I believe the boots were wore out and a temporary fix was done in order to sell them. I attempted to contact Poshmark 2 times, but the only method to do this was through their online forum and it provided no email thread for documentation. I never received a confirmation of either complaint and never received a response from them. I then complained to the BBB. Poshmark responded to them declaring that I never issued any complaints. Poshmark makes it very difficult to contact them and does not allow anyone to report a dishonest seller unless it is done within 3 days. We, their customers and the only reason they remain in business, must be given a platform to rate their Sellers.
Tip for consumers:
Buyer beware
Once Poshmark has entered the "REPOSH" option, you will never receive a refund for the damaged / wrong item that you bought there. The seller can send you an elephant instead of earrings and Poshmark will say: "That's right!" They always stay behind the seller now, because it is profitable for them that you get the wrong purchase, after all, you will have to resell it on Poshmark and they will get their benefits. I bought a bag from a seller_casey_monta_ who described a purse as White / Brown. Here's what I got. I wrote to Poshmark a hundred messages with a hundred photos, and they said, "The item fits the description!" Seriously? Do you agree, guys? So no expensive purchases on Poshmark are possible anymore, only cheap trinkets, otherwise you are at great risk.
Tip for consumers:
Poshmark does not refund if the seller sends you a broken or wrong item. If after that you still want to deal with Poshmark, buy only the cheap product that you will not regret to throw away.
Products used:
bags, etc
First time ordering with Poshmark and I never received my items. Contacted Poshmark and their reply was that sometimes sellers have personal issues. What?! Contacted seller and still no order received. Do the people that sell on Poshmark hate money? Why go through the effort and not send the items. Is this a scam?
My order took almost 3 weeks to ship. This was way too late for me to use it for what I wanted and the website had said it would ship within 3-5 days. There was a complete lack of accountability and support. Would never use again.
You can buy something get the wrong item as listed and there return policy you need a engineer's degree to understand it. Make Long story short, a merchant can send you a item that is not listed correctly and your stuck with a night mare. Bought a Under Armour shirt. Payed7.95 to have it shipped and paid over 10.00 to have it returned priority mail the next day. It has been weeks nothing from the merchant and postmarks customer service one email that said I did not follow there procedures for a return! They wanted the tracking number they got it over a week ago. Sent follow up emails, NOTHING FROM THEM. Buyer beware there 800 number is a answering machine to emails only. Worse place I have ever done business! Out like 40.00. I searched for cold gear Under Armour cold gear came as heat gear huge difference. Is some of there policy they want you to resell the item. Unbelievable
Tip for consumers:
Stay away!
Products used:
Under Armour
Purchased a pair of jeans, received them about 3 days after purchase. Very happy with them and seller. The day after receiving jeans, i tried to log into my account, and get a message that my account is frozen and i am locked out due to "suspicious" activity of my IP address. Then it says that this usually happens when there is too much activity of in and out of an account. What? It said that if they are wrong, please contact tech support. How do you do that when you are locked out of your account!? I figured out a way, and now supposedly have to wait up to 3 business days for a response! So that means i cannot leave feedback, cannot let them know we are happy with purchase, nothing! I am hoping that the seller understand and receives her money. My next try is to uninstall/install app. Leave feedback and then delete account and app from phone! I am done, its just a scam and there are too many ways for ppl to be ripped off, both buyers and sellers.
I purchased a sweater for $40 on Poshmark. It was listed as a size L cashmere sweater from Macy's Charter Club. The reason for the purchase of the pink sweater was because I already own the same style/size in maroon that I love. The seater I received was pilled and shrunken, totally out of shape. I sent these picture to Poshmark and after a day, they said I should have asked for exact measurements before I bought it and that 'size' issues were not their problem. They told me to keep the sweater and that I would be issued a $10 credit for my inconvenience. They also said I should list the sweater on Poshmark and sell it to someone else. The definition of shady- pass the problem on to someone else. I will donate the sweater to my favorite charity- perhaps there is a 12 year old girl who likes the color pink. I will never do business with them again.
If you are buying items from Poshmark, you are on your own as there is no customer service to look into if you received a damaged item. Your money is gone if you failed to report the damaged item in 2 days. This policy is beyond horrible and it is put in place so sellers can sell flawed items and if the buyer is not quick enough to report, poshmark will make money out of it. They charge $7.11 for shipping? This should go down, poorly run business
I asked a question to a seller. The seller then offered a lower price and lower shipping. I accepted the lower price. I would not gave purchased the item otherwise. I was charged the original price and regular shipping. I notified Poshmark immediately. I didn't hear back from them after several emails. I emailed a different department and finally heard back from someone. They said there was nothing they could do, which is obviously not true. I went back and forth several times and they refused to fix it for me. They do not allow you to talk to the seller direct. Very disappointed in Poshmark and their non existent customer service.
Products used:
Top
I purchased tattoo numbing cream from a seller claiming it had 10% lidocane. This did not numb at all but created a burning sensation on my skin. I also tested on my husband. When I let postmark know they said I had no proof. No refund.
I purchased one of her Revamp Productions Handbags for the price listed for the item ($200). She cancelled my order and said I owed her $200 more, finally she said she would sell it for $250, but then she would not honor this either and blocked me from any further comments. If this was a store the Attorney General would be looking into this business!
Buyers on Poshmark scam sellers like myself! A buyer named Noelle in California stole my Chanel earrings claiming she wanted to return them because a post was bent and the props used in my picture didn't get sent to her! Ridiculous! She mailed back everything I had packed the earrings in EXCEPT the earrings! And Poshmark has not been helpful whatsoever!
And I'm not happy about it. Sold a vintage authentic LV bag for a song on the Poshmark site. I felt I had accurately portrayed its condition, but the buyer did not and filed a claim, which I'm fine with. EXCEPT, they put a hold on my funds so I never received payment and they let the buyer keep the bag. Its been over a week and many emails later I have gotten NO response. I am very very angry. As soon as this is resolved, if it is ever resolved, I'm pulling all of my other items and closing my account.
I ordered 2 items. One was charged to PayPal and it was not available so I was refunded. The other item was charged to a Credit Card and it was shipped. Then my credit card was charged over $50.00 and Poshmark does NOT return phone calls or emails.
I put this information on their Facebook page and they said they would contact me immediately but, nothing.
Now they have TV ads. Maybe they pay for this with money stolen from customers!
Tip for consumers:
WATCH your charges because if there is a problem you cannot contact them!
I would recommend looking into all types of consignment before jumping into poshmark. It has horrible customer service and I have recieved 3 items that were stained which was gross and wrong size. As a buyer I would do better driving to a consignment where I can see the product. As a seller no one wants to pay the price they keep bidding lower and honestly if I sell in a consignment shop I make more. I think poshmark is a bad business.
I ordered Wheel of Fortune cap for my Son. It took exactly three days from order -5-31-22; ordered cancelled 6-1-22 to the money (24.00 which included tax and shipping) being taken out of my account 6-2-22 with an email on 6-2-22 saying it will take them 10 to 14 days to return my money. I thought this suspect since it only took 3 days to take my money. Also, usually seller's do not take funds until the items ordered ships. Not so with Postmark. I will never buy from them again and will tell people I know not to order from them either based on my experience.
Tip for consumers:
Don't use this site!
Products used:
Didn't receive what I ordered just a debit to my account.
I have made a couple of purchases, the items I actually received were fine but I have ordered and made offers, which were accepted by the seller, only to never receive them and I ended up cancelling the order. The biggest reason I think this happens is because the listings never expire, so someone can list something and basically forget they did and when you try to buy it, they never respond or they can't find it. The sellers are awful for the most part, I had a seller respond to an offer right away and accept it, and then never shipped it- even after waiting 10 days before cancelling the order. It really sucks when you find something you want to buy and the sellers have flaked out. Also, most of the sellers have unrealistic prices for old used items. I find this site more frustrating every time I use it, so I would suggest use with caution and don't get too attached to something you want to buy from the site.
Posh Mark is an awesome website with an even better app. It is easy to use, I have sold 180 items in 3 months. I have not had any bad experiences like the ones I have read about. I highly recommend this app. It can save you a lot of money and make you even more. If you decide to give it a try to maybe write your own review please use code PCIVW to get $10.00 off your first purchase.
Poshmark takes your money and holds it - good luck at getting that back if the item is damaged!
My purchased item arrived and it was damaged. I purchased as a guest, i did not receive a link or any notification email, i could not track my purchase! Poshmark tells me to wait 2 weeks. I email them and they do not reply for 3 days. How do i return my purchase? They want me to look at my email - hahaha- nothing received from them - they are incompetent and inadequate. BEWARE!
Luck i paid through PayPal - i will follow up a claim through PayPal.
Poshmark - what a joke, a bunch of replica ripped off scammers!
Products used:
shoes and handbag - damaged
Poshmark is not a trustworthy site. I have sold and Tried to purchase from Poshmark. I had a horrible experience with someone who was a long time Posher, they sent me a fake item and then tried to block me when I inquired as to why the picture online was not what I received. I finally received a refund from Poshmark after sending in photos and emails, which took 3 weeks. As a previous seller, I hate the social BS games, I dont want to follow these old bittys around, I'm trying to make money. Its a hot mess! Try it out and see for yourself, if the follow games don't wear you out, getting ripped off will.
I sold a brand new purse. Provided buyer pictures. ZERO DAMAGE ON PURSE. Buyer gets purse claims there was a mark on top of it. I provided picture showing no marks. The buyer accused me basically of being a liar after offering to keep purse for a reduced price. Of course I would not agree since it was substantially reduced. Poshmark approved the buyers request to return. I was shocked and needless to say disappointed. Who in the hell is reviewing this stuff.
Tip for consumers:
Take lots of pics of the item you are selling before it is shipped. This is for your protection
Products used:
Purse
I have been selling on PM for years and never had an issue until one scammer decided to try and scam me. I shipped out her dress in perfect condition and even had video to prove it. She filed a claim the following day after she received it so she used the dress that friday night got it dirty then filed a claim. I even emailed poshmark my supporting evidence and they still refunded her. She sent me an empty box. So now I'm out of my money & my item. This is bullsht. Apparently you can buy anything oh poshmark file a claim and send back an empty box keep the item & money.
I have several pairs of dansko shoes. The shoes I have are all size 39 however the pair of dansko shoes I ordered are huge and not wearable. They just laugh at you. I will never purchase anything from poshmark again. It's really awful that they have tiny print that says all sales final. I'm now out $85 for nothing I can use. I had no idea when I ordered these shoes that I could not return them. This is really bad service. Stick with Amazon or ANY OTHER SHOE STORE. They all let you return if they don't fit. This is the oNLY place I know of that leaves you stuck with something you can't use! They make it impossible to contact them. I have been trying at least 10 times to contact them. They say I will get a call but nobody calls you back.
Tip for consumers:
That things can’t be returned if they don’t fit. I ordered shoes in my dansko shoe size and the shoes I got are much bigger. I’m stuck loosing $85 on shoes I can’t keep on my feet.
Products used:
None of them
I ordered an all American workout outfit. The entire post was misleading, even the pictures. When I received the product it only had one item and the other part. I immediately contacted PoshMark support even with the evidence and I shipped the half suite item back to the Seller in Las Vegas with the screen name courthiggs103. Poshmark completely did not care the item was not sold as stated. I'm now fighting the battle with paypal. Please be aware of this seller not selling things as described. PM should be sued for doing practicing bad business against customers. The owner clearly doesnt care about the customers that shop here.
Tip for consumers:
Stop supporting the site! The owner should be shut down for it's bad business practices and not respecting nature customers right especially regarding legitimate refunds.
Poshmark should be responsible for the seller selling misrepresented items to consumers! We dont deserve to be treated in such a disrespectful and terrible manner when poshmark and the seller are just wrong!
Products used:
They refused to give a refund for a legitimate reason in there policy.
I bought a top that was probably from a "Seconds" shop. The sizing was way off, no one would want to be stuck with. The Seller did not care, Poshmark did not care. It is a total gamble to buy on there. Not worth throwing your money away. The top in the photo was supposed to be a small. It would be huge even for a large person. The buyer tried to say it was the style, & she just sold it because she never wore it.
Tip for consumers:
DO NOT USE POSHMARK. O customer support.
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