• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user pennyj16
1 review
5 helpful votes
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August 18th, 2018

I purchased a pair of Eileen Fisher pants for 65.00 not cheap. They came dried out stretched out waist that appears dry rotted. They do not take returns and even with my complaint they expect me to keep them. Total rip off with 6.00 shipping on everything. Stay away

Thumbnail of user dovew2
1 review
6 helpful votes
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September 21st, 2021

Why do we consumers not che k reviews before being screwed over by another one of these sites that take our money and time? I seem to have done this on several occasions especially since the pandemic I ordered something, it was false advertising, I tried to get my money back to no avail then I go to look at reviews and bam! Everyone already tried to warn us. I won't bore you with my shirt was advertised as blah blah and they sent me a cheap knock off blah blah blah. That has happened to all of us on here and these overseas conglomerate companies could not give one. We are all suckers and it's unfortunate. I deleted them today that's the only power we have. Sorry for our loses.

Tip for consumers:
That they have scammers selling sub par garments pretending to be of value.

Products used:
Blouse

Service
Value
Shipping
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Quality
Thumbnail of user marilynb461
1 review
24 helpful votes
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May 3rd, 2021

I'll start with the positives, poshmark is a huge plate form for country wide users. They have a large amount of traffic so the chances of selling your stuff it likely!

However, their rates are extremely high! They take 20% pre sale plus for some unknown reason you have to pay taxes on the poshmark fee. I'm selling used items/clothes and as the seller paying poshmark taxes...? This is not a business, if it were I'd have my own "business" website to sell. I've tried looking online for a reasonable explanation for these tax fees and there isn't.

Tip for consumers:
Would only recommend to buy and not sell since the rates are so high, best to sell locally. Also in some cases it’s best to purchase from the retailer directly, some sellers seem to think since it’s not sold anymore, new with tag, item went on market x amount of years ago, they can sell for more and call it “rare”, there is no deal in that. Not to mention most retail stores have free shipping and these over priced sellers on poshmark charge shipping. You might as well shop at the retail store.

Products used:
Clothes, cosmetics, home decor

Service
Shipping
Thumbnail of user milesu2
1 review
7 helpful votes
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September 7th, 2022

If I could give 0 Stars I would.
The website is hard to navigate. Sellers should be vetted better. No guarantees or returns if not satisfied. The correspondence between posh and customers seems automated. You're on your own at Postmark. I felt taken!

Tip for consumers:
Go to another site

Products used:
Non... But stuck with it

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Value
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Thumbnail of user mariellel11
1 review
2 helpful votes
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April 19th, 2022

This size is like instagram or Facebook. Everyday you haves 20-30 messages of love, like, follow, etc.
The stuff people sell is not quality clothing or designer. It is mostly very loved tshirts, shorts, cheap jewellery, etc for $10 to $20. Nice listings with value items don't get a lot of activity. It's a chitchat website we're lots of people waste their empty days.

Tip for consumers:
Have lots of free time to play the game.

Products used:
None

Value
Quality
Thumbnail of user mojganl1
3 reviews
4 helpful votes
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July 17th, 2023

All my listings were wiped out, without notice or any explanation. I contacted their "customer service" which doesn't even seem to exist, and they never responded.

As a buyer, I have purchased 2 items over the last year that were "guaranteed " to be authentic and were not and I had to go through a lengthy process to get a refund.

Check out the reviews: 1.3 stars with so many negative reviews.

Don't waste your time.
Plenty other platforms to buy and sell.

Service
Value
Shipping
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Quality
Thumbnail of user marykayemilmoec
1 review
3 helpful votes
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July 5th, 2022
Verified purchase

Worst customer service I ever had site attracts fakes and forgeries. Bad people order your clothing and shoes and lie and side with the liar even though I had perfect Posh history. Scams are so frequent now that I bet 1% are real designer items. Designers should sue the hell out of this corrupt operation because their Poshmark services to validate whether real or not is done by amateurs who do not care at all. They are inexperienced and clueless. I have been sold fakes and dealing with customer service is pitiful. They are all incompetent and I hope company goes under soon.

Products used:
Scam operation

Service
Value
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Thumbnail of user youssefi6
3 reviews
0 helpful votes
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March 15th, 2023
Verified purchase

I love Poshmark authentication because I shop with confidence for items $500 and up. Not like other websites that way Poshmark guarantees me authenticity of the item I bought without extra cost. Their experts are knowledgeable and they address my issues professionally.

Tip for consumers:
It is a safe website to shop with. If you buy something not as described, just take pictures to prove it and you return will be approved.

Products used:
Jewelry, cosmetics and handbags

Service
Value
Shipping
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Quality
Thumbnail of user blandrews
1 review
1 helpful vote
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October 26th, 2023

I purchased five sweaters and a coat on Poshmark from one seller. I did do vetting by looking at the seller's comments and pictures. I also did my own price comparison. I didn't go in trying to get sweaters at 10 to 15% of their tag price either, though, because I wanted items that looked new. The seller offered 15% off for bundling and I asked for an additional 15% off when making an offer. Seller accepted and shipped my items four business days later. Every item came in as described by condition and size.
Advice for buyers: Poshmark is not for finding bargains. It's just getting discounts on clothing. Make sure you get pictures of every angle of your item, look at seller's reviews, and be prepared to wait up to 5 business days for an item to ship (and 2-3 more to receive).

Products used:
Sweaters and coat

Service
Value
Shipping
Quality
Thumbnail of user bl579
1 review
2 helpful votes
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January 6th, 2024

Both my credit card and bank account had fraudulent activity of thousands of dollars within an hour of a purchase on poshmark. Now I am going through reporting the fraudulent activity and all my accounts are frozen because of poshmark. So please, don't trust them, they are fraudulent and a scam.

Service
Value
Thumbnail of user galinab13
1 review
29 helpful votes
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November 29th, 2021

I had problems with Poshmark. I bought two cardigans, and both was too small. Both cardigans looked different from what the sellers showed on pictures. One was deformed from washing, another is badly worn.The Poshmark administration refused to give mea refund. They don't have any buyer protection. If you bay a bad thing or small for you, Poshmark will not return your money. I will never buy anything from Poshmark again. Why should I pay for something that did not fit me and even an old worn one?!

Service
Value
Shipping
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Quality
Thumbnail of user isabelg148
1 review
11 helpful votes
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May 30th, 2022
Verified purchase

I recently bought a pair of shoes in this platform 32.50 dls for used shoes that didn't look like the description. I tried to contact the seller with no luck. It says that if you contact customer service poshmark within 72 hrs after you received the order they'll help but they take a long time to answer. I'll recommend to not buy from poshmark you're gonna waste your money and time.

Tip for consumers:
Know that they don’t do returns nor refunds, and whatever you buy it will probably not be accurate to the description. Check the reviews before buying Im not the only unsatisfied client. I’ll never buy from this kind of platform.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user nancym165
1 review
4 helpful votes
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March 3rd, 2017

I ordered what I was told were Zara "faux leather" pants. When they arrived they were clearly "waxed denim." I know because I own both similar types of pants from Zara. I wrote and said these were misrepresented. They asked to have pics taken which I did. Take more pics, namely of the tag (that says "cotton) or my request will be denied. I did. Still no word from them. All this for a mere $33.00 refund but they don't seem to care. Never doing business with them again...

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Value
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Thumbnail of user vickis1069
2 reviews
8 helpful votes
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August 22nd, 2023

I stayed up last night taking pictures of 3 clothing items and entering good descriptions for each item. I posted a pair of brand new never worn Born brand suede boots. I woke up this morning to read an email that they had removed my listings because the Born boots are a counterfeit item! I'm so upset and insulted. I tried to remove my page and be done with Poshmark but it won't allow me to delete my 'closet' as they call it.

Thumbnail of user johnh5620
2 reviews
1 helpful vote
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August 14th, 2021

Poshmark does not seem to care about purchasers. I bought a pair of men's size 9.5 keen sandals from the men's sandals section at Poshmark. What arrived were women's size 9.5. They are shorter than men's size 9.5 without question, and I sent Poshmark photos proving that a 9.5 is not always a 9.5. Now they're making me jump through hoops, and they are making me feel like I am in front of a harsh jury. I will never shop at Poshmark again. Horrible policies and service. You can't even call them to talk. They simply don't take calls.
But don't take my word for it. Check out the thousands of reviews here, on other review sites, and 1499 complaints with the Better Business Bureau (not including mine and at the time I wrote this).

Tip for consumers:
Don't make the mistake.

Products used:
Shorts

Thumbnail of user johnb9153
1 review
28 helpful votes
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June 28th, 2022

This company has the PR spiel but no honesty to go with it. I spent $50 on a pair of jeans that are several sizes too small. Holding them up next to an existing pair is a comedy scene. "No returns is our policy, we are sorry... blah blah blah.' Adding insult to injury they offered me $5 off my next purchase with them. Buyer beware.

Thumbnail of user coastala
3 reviews
37 helpful votes
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February 27th, 2019

The first time I tried to buy something on this site, the item arrived with a stain. When I reported it, the seller attacked me verbally, stating that I must have smeared something on the cloth so I could steal her money. I understand that these sellers don't get paid upfront so they may be a little more paranoid than other vendors, but with 1450 successful transactions on Ebay, I have never been accused like that. It's not about the money, it's knowing that a seller will reach out and try to come to an accommodation. Needless to say I won't be exposing myself to that sort of abuse again.

Thumbnail of user victoriac541
1 review
27 helpful votes
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April 2nd, 2021

Buyer Beware: Poshmark does not stop sales of counterfeit products; no recourse for buyers! I ordered a set of two pillowcases listed as 100% silk and was hugely disappointed when the package arrived – on opening it, it was clear that the material used to make the pillowcases was not 100% silk, but instead cheesy acetate/polyester fabric. I immediately reached out to Poshmark, but they ruled in favor of the seller, even though I sent plenty of data showing that the items were counterfeit. This apparently happens A LOT in looking at other folks' reviews.

Tip for consumers:
Be aware that there are counterfeit products being sold on Poshmark and, unfortunately, Poshmark usually gives preference to the seller at the cost of alienating the buyer.

Products used:
Have purchased many products from Poshmark and typically have had a good experience, but their policies regarding returns of counterfeit products make it a treacherous place to shop.

Thumbnail of user lyndas261
3 reviews
0 helpful votes
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January 8th, 2022
Verified purchase

I purchased a vest advertised as slim fit Large. It is actually Extra Small, but Poshmark and the seller are making it extremely difficult to get a refund. They want pictures, which I've provided. They wanted more. So I sent them a photo of two garments, my own true Medium vest and their tiny Large vest which clearly shows the contrast in size. Now they want to see photos showing a tape measure with the measurements of different areas of both garments. I think this is extremely excessive and intrusive and as far as I'm concerned, they can keep the money, but I'm done shopping with these scammers. Wish I'd read these reviews BEFORE trusting them. Live and learn. Be careful with your money.

Tip for consumers:
Double and triple check the measurements by sending questions to the seller before you commit to purchasing anything from this site. Trying to get a refund is next to impossible.

Products used:
Woman's vest purchased from their 3rd party seller called Closet Virtue.

Shipping
Returns
Thumbnail of user kanani.designer
1 review
1 helpful vote
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December 20th, 2023

I was directed to Poshmark, from Google, when I was searching for a certain item. I placed my order and asked a question from the seller. After 3 days, when I received no response, I checked back, and I noticed that the listings don't exist anymore. I contacted the so called customer service, and I never received any response (other than the automated response message). It was my first, and certainly my last time to even brows this scam oriented website.
So please be careful.

Tip for consumers:
Don't even think about this website

Products used:
Nothing!

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Value
Shipping
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Thumbnail of user jadep86
1 review
6 helpful votes
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April 13th, 2022

I have a simple issue to resolve that the seller cannot help me with their message box is full and poshmark will not respond in a timely manner. This company is so poorly run. Also I've heard from sellers that they are not getting paid when they are supposed to! That's terrible.

Tip for consumers:
My advice is just anything else but poshmark

Products used:
Tights

Service
Value
Shipping
Returns
Quality
Thumbnail of user yayaj2
1 review
0 helpful votes
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December 15th, 2021

I was a big posher, sold several items and bought many from other sellers. My shoe experience was the worst. Don't buy shoes on Poshmark, if a seller says only size but no width description, then you are out of luck. Exactly what happened to me, not only did they refuse to allow me to decline the purchase, they accepted the charges on my behalf even after I had told them the shoes were a no-go. I emailed back and forth as there's is no customer service number for quicker correspondence, they stuck to the seller mentioned size. Although no other thorough description was referenced... referenced. I went in and closed my account, unfortunately, all that matters to them is the money they make off the transaction.

Products used:
Shoes cannot be worn as they are extremely narrow

Thumbnail of user tamare4
0 reviews
1 helpful vote
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December 29th, 2021
Verified purchase

I am not convinced you get a good deal here. I was looking at tops and many of the items offered could be purchased for less on Amazon with a satisfaction guarantee. Also on two occasions I bought shoes that fell apart after a few months so I really wonder f they were actually the brand they were supposed to be.

Tip for consumers:
I would look for the product new and find out if you are actually saving money by buying from Poshmark. Quite often you aren’t and even if you are saving a few dollars you won’t be able to return your purchase. I would say I liked less than 30% of the things I purchased at Poshmark

Products used:
Shirt, watch, belt

Service
Value
Shipping
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Thumbnail of user natalyav2
1 review
3 helpful votes
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September 16th, 2019

I purchased a pair of Christian Louboutin shoes the box look real but actual shoes more fake and smell fake Poshmark did nothing about it and seller had a chance to write me a dirty message! Will never shop or sell there again!

Thumbnail of user madonnaswanson
1 review
0 helpful votes
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November 29th, 2023

Got some boots and didn't fit. They released my money and I could not get it back. They were completely u helpful. Suggested I resell in their site. That must be how they try hook up new people. Horrible horrible company

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