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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 5.7%
Positive
9
Neutral
2
Negative
147
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user marilynb139
2 reviews
6 helpful votes
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August 6th, 2018

Purchased a faux pair of MBT sneakers which were not advertised as fake. They came apart from the soles and foam from the sides after 2 hours of walking. Could not contact seller directly but the company emailed me and was not helpful. I sent them pictures and they kept asking me to send pictures. I notified them within 24 hours of receiving the sneakers and they said I needed to notify them within 72 hours. Very confusing. I called my credit card company and lodged a complaint. The credit card co. Had a phone number for them but it was not a working number.

Thumbnail of user mj460
1 review
1 helpful vote
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April 18th, 2020

3 purchases on Poshmark. The first transaction was perfect. Item as described, super bargain, and shipped quickly. Was very happy. Second transaction the item, a dress, arrived dirty from hanging out of a thin, flimsy dog food box the Seller used for shipping. The dress was wadded up inside this small box. Third transaction, another dress, was never shipped by the Seller. I cancelled after the 10 days Poshmark gives Seller to ship and have yet to receive a refund. I paid through Paypal and filed a dispute with screenshots of the cancellation and other information. I will not shop on the site again. Poshmark does not provide feedback about a Seller like other sites do. If you rate a Seller less than 5 star out of 5, you cannot leave a note on their page. I noticed many Sellers do not answer questions regarding their items and do not update their selling page for months. I avoided those but still had issues with 2 of the 3 orders I placed. No thanks.

Thumbnail of user alexak4
1 review
22 helpful votes
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August 19th, 2015

When I first joined I loved the app! I thought it was great how you could comment and ask questions before you purchased and I sold a lot of my things on here as well. Boy was I wrong! So many problems with purchases. I have never bought something on the app I ended up keeping. The girls on here do not accurately describe their listings because they just want to make a sale. I recently purchased a Kate Spade wallet which I was super excited about and these things aren't cheap if you've ever seen them around! THE GIRL SENT AN EMPTY ENVELOPE. Or did not package the item correctly at all and the wallet was lost. Either way she labeled the envelope so it shows it was delivered. But empty. Not sure exactly what happened but I don't suggest the site to anyone. Too many young girls on here who don't know what they're doing. What a waste of money.

Thumbnail of user sofianea9
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I was victim off scammers I bought shoes. I use this application. And got shoes with different size left and right are not same I contact them for refund they don't want send contact them for return they don't want do use this scammers application

Tip for consumers:
Don’t buy with this application if you do font use PayPal use credit card

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user nhin7
1 review
4 helpful votes
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July 26th, 2018

Just only small item but they sell the damaged item and they refused to return back because with the reason over 72 hours. In my case, i contacted with them by mail back and fall and finally they refused. This's the first time I saw one company have the business like that. Terrible!

Thumbnail of user pamelab1341
1 review
0 helpful votes
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September 16th, 2021

I ordered a white top from Poshmark. First time doing business with them. I received a dingy, faded off-yellow cheap looking top. The material felt
Similar to a plastic shower curtain. Yet on the site it looked to be a well-made bright White and crisp cotton! It even described the top as White. I emailed and got a response that yes I can return it and to just flow these 7 I voiced steps which they used to do.kn their website. Well it did not work. I tried 5 times snd even had a tech person try. Bottom line, they didn't REALLY want to allow a return. Even though I had it in writing they said "YES". I ended up having to take other recourse since they did not respond on return. I can not recommend using Poshmark. I don't do business with with a company who is unprofessional, not trustworthy and don't have a working contact number.

Thumbnail of user jenl169
1 review
1 helpful vote
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February 20th, 2021

Sellers, beware. Make sure you check your bank statement after "receiving" your money from Poshmark, as I was charged MY money for the product, and then refunded the chargeback into my account! That is NOT receiving money for a product supposedly sold by you using a third party app!?

Service
Thumbnail of user ginnyp40
1 review
0 helpful votes
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September 26th, 2022

I ordered a handbag, and it did NOT state that it was the older model.
The older model has rounded handles which dig into my shoulders. I have shoulder issues, and would not be able to use this handbag/tote.
As soon as I saw that, I sent them an email. They wanted pictures and then more pictures in a specified lighting. I tried calling, however, the recording stated that
They are not taking calls, and the mailbox was FULL. Are you kidding? Then they ruled against me. This company should not be allowed to exist! DO NOT BUY FROM THIS WEBSITE! P.S. An over $200 lesson to be learned!

Tip for consumers:
DO NOT USE THIS WEBSITE!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user dubai5102
1 review
0 helpful votes
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April 22nd, 2023

I've had nothing but issues with them. I've been in a verifying status of payment for about a week already. So I haven't been able to purchase. Their verifying process is not letting me scan my driver license. I've emailed them numerous of times and no one has helped me. This has been a week already. If it's not one thing it's another with them.

Service
Value
Thumbnail of user karens765
1 review
3 helpful votes
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September 29th, 2018

I wanted to purchase a silk top, but the site would not allow me to buy now or mark an offer. So I asked for help. I explained the issue. The wonderful support staff came back with sent a screen shot after 2 full days. There was no screen shot to send... Of course the item sold I will not shop from them, not worth the hassel after trying to buy something for 3 days

Thumbnail of user johnn421
1 review
6 helpful votes
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August 10th, 2018

This company has the worst customer service in the history of customer service, there so bad it's disgusting. They refuse to return money on ill fitting clothing, they stall and ask you to take pictures and they say there reviewing. All there doing is stalling so they don't have to return your money.
Do not do any buying on this site you will get screwed

Thumbnail of user heatherm204
6 reviews
27 helpful votes
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May 28th, 2018

I shop and sell on a few sites and posh is one of them, I can honestly say that this is by far one of the best! The only reason I have not committed to selling the hundreds of items I sell to posh is the higher selling fees, if they lowered them, I know many sellers would switch over completely. The customer service is amazing, better than eBay, mercari, depop etc... and most of the seller's are friendly and very accommodating. The items seem to be higher quality and sellers also take better care in their packaging and shipping. Now, I have had a couple negative experiences with a couple sellers but by far less than mercari sellers. I would definitely recommend Poshmark to buy and sell but be aware that as a seller the fees are a bit higher.

Thumbnail of user josephr569
1 review
5 helpful votes
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November 8th, 2019

I thought I'd give this site a try, because they had a pair of shoes I really wanted for a great price. The seller never even bothered to ship it out, and I had to file for a refund. I can't believe this company can even stay in business with service like this. Never again!

Thumbnail of user renatab21
1 review
5 helpful votes
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February 13th, 2020

Unfortunately even though I buy a super light top, I will be paying $7,11. Today I wanted to buy 3 items from 3 different sellers, so only with shipping I would be spend $21,33! They were 3 super light items!
I don't think it's fair how they charge anything as the same cost of $7,11

Thumbnail of user suzyl40
1 review
2 helpful votes
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February 21st, 2023

Poshmark is not a good platform to sell items as they do not protect the seller if a buyer wants a return on an item that I provides explicit detail and pictures of items condition. If you are a new seller or entertaining the idea, better off looking at a different platform to sell items.

Tip for consumers:
Don’t use it if you want your item returned without support of the platform

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulao5
6 reviews
7 helpful votes
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July 25th, 2016

Bought a bracelet, and the pictures made it look like the stones were much bigger than they really are. I contacted customer service and they wouldn't refund me. They said I should have asked for exact measurements before ordering. I wouldn't order from them again, because I never had customer service be of such little assistance before.

Thumbnail of user cv67
2 reviews
1 helpful vote
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November 21st, 2019

Bought an item from the website that was totally deceiving as to the size and look of the item. When the item came I quickly reached out to poshmark to discuss my issues. There was no communication with the website they never responded Mx when purchasing designer authentic items the website got to have the buyers back. Keep away.

Thumbnail of user ibfiallos
1 review
0 helpful votes
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June 10th, 2023

Loved that they sent me boxes. I sent several new Jean pants in a variety of colors and other items tees, etc. with their charges I never received my items back that were " unsold". One of those places that more if not all for them. Never received a dime for the two boxes of new and almost new.

Tip for consumers:
Most items were new. Would not use them!

Products used:
Sent jeans etc

Service
Value
Shipping
Returns
Thumbnail of user danielc3262
1 review
0 helpful votes
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July 20th, 2022

I strongly urge you to avoid this company by all means necessary. Worst company I have ever dealt with. Seller sold me an item that was ALREADY SOLD! Took forever to get a refund or response, do yourself a favor and shop elsewhere!

Service
Returns
Thumbnail of user charityq
1 review
8 helpful votes
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September 15th, 2017

You purchase; they charge your card and then you wait and wait and wait. The seller has not responded since the purchase. Customer Service tells me how to respond online to get my money back (which will take a several days). I am not even sure if they products they are offering even still exist. One of the worse buying experiences ever. AVOID!

Thumbnail of user patiencec11
1 review
1 helpful vote
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September 11th, 2021

As a new customer, I ordered a pair of shoes on this site. No word from Seller, Zakmart, and no item received in 10 days. Now they want to cancel. What kind of a company is this? Not a happy camper. Displeased.

Thumbnail of user kays179
2 reviews
1 helpful vote
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July 2nd, 2019

Poshmark online ordering is misleading! I went online to find sunglasses. I found one that I liked and ordered them. It was easy and fast.
Surprise! I was duped! I received the glasses but they were prescription 1.75 sun glasses. I don't want or need prescription glasses. It was NOT described in the ad line. They're just sunglasses. So I didn't read the details. They're just sunglasses. Now Poshmark will not take them back. Horrible service and extremely misleading!

Thumbnail of user billk918
1 review
0 helpful votes
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April 6th, 2023

Order was sent to wrong address despite not accepting seller still got paid when contacting seller seller blocked me and poshmark did nothing to resolve. Finally called bank and got my money back. Still no response from seller or poshmark. Poor customer service.

Thumbnail of user joanm163
3 reviews
11 helpful votes
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April 23rd, 2018

I saw this site that advertised the first item $. 99 shipping. I ordered and after 5 days I messaged the seller asking when it would be shipped. The response I got was that the sale had been canceled because the seller no longer had the item. Really? That sounds like a scam to me. We will see if I actually get my refund.

Thumbnail of user saran37
1 review
9 helpful votes
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February 10th, 2016

Ok this is my second review about Poshmark.
Look at the advertising in Poshmark made me to think what are we doing?!
The idea was to empty our closet not filling them more with more junks from Alibaba!
Now we are begging to compete with bunch of disposable brands from new comanies in overseas!

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