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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.3%
Positive
10
Neutral
2
Negative
148
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user lorit42
1 review
4 helpful votes
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May 11th, 2017

All the negative reviews of Poshmark on Sitejabber really surprise me. Some of the reviews don't seem legitimate because some of the things they state aren't accurate. Mainly, you authorize payment to the seller after you've received your purchase, and I use Paypal for the transactions I make. What could be a safer way to make a purchase online? I think you can refuse payment for your purchase and sent the item back if your not satisfied with it. Also, I sent Poshmark customer service an Email asking to help me with a shipping problem I had, they responded the next day, and they gladly fixed the issue for me.
I've purchased many great, new and gently used items at great prices on Poshmark. I highly recommend the site.

Thumbnail of user lynj7
1 review
12 helpful votes
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August 12th, 2016

Poshmark is suppose to be a NO RETURN policy. Buyer bought jade bangle from.me. And buyer request a return. Because it was not as described and she mention about 6cm blah blah blah. I did not even place numbers. Because some. People are stupid. So i place a picture of a ruler abd the bangle on top. To make it much understandable. Guess what, poshmark approved the buyer's request of return. They did not even check my listing and they never ask for any pictures etc etc to justify myself. I wasted my. Time wth this stupid people. Poshmark and buyer. They are so stupid. I am not joining poshmark ever again. It is a waste of time and gas to bring package to usps. Just not fair. Buyer can always make up stories...

Thumbnail of user handb1
1 review
0 helpful votes
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May 9th, 2022

Bought what was supposed to be an authentic Celine bag. Once received, I checked it out and it is so obviously fake. I even sent side by side photos to Poshmark of authentic Celine items and the POS that they refuse to refund me for.
Never again!

Tip for consumers:
Do NOT use Poshmark.

Products used:
I used to buy a lot, but not any more.

Thumbnail of user tomw1564
1 review
0 helpful votes
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October 17th, 2022

I bought a Pendleton shirt. It was listed as a large. I have 5 Pendleton shirts in my closet. They are all L in size. They all fit me fine. When I got this shirt through Poshmark sold by coralvermouth it did not fit properly. The sleeves were too short. They would not refund my money or allow me to return the shirt. They said that since the label said it was a large the fit issue was my problem.

Stay as far away from this company as you can. If you do decide to buy from them make sure to stay away from the seller coralvermouth!

Tip for consumers:
Stay away...far away!

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user peneloper6
1 review
1 helpful vote
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March 4th, 2017

So far the site is okay. I sold an item last week and was happy. However, I bought a Zara Basics jacket and although it stated it was an XL, and because there wasn't any measurements listed, the jacket was too small. I was highly upset because the jacket is lovely. Unfortunately, I have to sell the jacket myself now. By the way, when I opened the shipping box, the jacket smelled of very old perfume, which is better than cigarette smoke or wet dog, but I would have thought it could have been cleaned before sending it off; I would have waited. Anyway, I will keep with the site and hopefully make some money.

Thumbnail of user carent2
1 review
23 helpful votes
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December 20th, 2015

I like the site but the costumer service has creepy mafia style tactics. They resort to harassment if they want you to do something. However, if you need assistance they often go MIA. Honestly, most people stop using the site because of this which is why I am deactivating my account as well. If anyone were to create a service that is similar but with more customer support, it would be incredibly successful.

Thumbnail of user maryd629
1 review
3 helpful votes
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August 1st, 2019

I have been doing Poshmark for a few months now. Today I took down my closet! The site is full of resellers... people who buy your stuff to resell on their site. When they get their order they try to return it saying it was not as described or broken... I am just tired of the stupid games. Really who would sell a 14k gold diamond bracelet for $25. Did the add even say that? No it did not. But that is what they wanted. So now I have a broken, yes they broke it to return it. CZ tennis bracelet...
I will be taking all my stuff to my local resale now.
Poshmark is a waste of time and energy!

Thumbnail of user deborahd178
1 review
5 helpful votes
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November 20th, 2018

Poshmark just takes your money and you are stuck with the item whether it is described correctly or not. I have had 2 Sellers take my $$ but never send a product. I have had 2 Sellers send me a piece of garbage product and have to fight to get my money back. I am DONE!

Thumbnail of user joeb2683
1 review
0 helpful votes
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February 24th, 2023

Biggest problem is the photo/picture quality of clothing. Photos can't be enlarged and most sellers take lousy photos that don't show accurate colors. Some sellers don't list enough info or show measurements (inseams) with the pants or tape measure all scrunched up. Lazy sellers who can't be bothered to give buyers as much info as they can. If the seller lists the item correctly (but their photos don't reveal the type of fit say slim, relaxed or some other info) you can't return the item even if unwearable. Stating an incorrect color just gets you an apology, no more.

Thumbnail of user ma541
1 review
0 helpful votes
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June 28th, 2023

Poshmark breaks its own policies regarding releasing funds to sellers! Their policy states that seller funds are released and deposited 2-3 days after requested. This is not true! I started on Poshmark and have made 3 sales, thus far, my first taking from time of delivery, making sure I requested the funds, from that time to the time funds are deposited into my bank is a total of 8 days! Now my 2nd sale took over 14 days to be deposited! Unacceptable! Sold my 3rd item and I should be able to request funds on 6/29. But so far no answer. Customer service is AWFUL! This was a test for POSHMARK and they FAILED terribly! Use another site to sell items if you want to receive your money for expensive items sold!

Tip for consumers:
Don’t use this site to sell your expensive items if you want to get paid according to their own policies!

Products used:
I’m a seller!

Service
Value
Shipping
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Quality
Thumbnail of user jenniferd206
1 review
6 helpful votes
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August 3rd, 2017

I sold a ring 14k gold with opal diamond and tanzanite ( Poshmark keeps money until buyer accepts). Buyer claimed opal was damaged and won't release my funds. Of course I'm out my ring and no money paid. This system sucks for both buyer and seller in many instances Needs to be revised. I say release funds and refund buyer if they change their mind or don't want. Just like eBay does. Fair system that way

Thumbnail of user lauram282
1 review
5 helpful votes
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July 14th, 2017

The pants I ordered via Poshmark arrived with holes in them (this was not mentioned in the item description). My process of dealing with their glitchy website as well as dealing with their customer service in trying to get a refund has been insanely frustrating. No phone service; you must communicate via email and it took 2-3 days for them to respond to me. After receiving 2 generic cut-and-pasted responses from them that did not fully apply to my situation (ultimately saying that they were not going to return my money), they finally returned my $56 after my 3rd dispute. It felt like they were just putting off my case with the hopes that I'd let it go so that they could make more money; it all seemed sloppy and dishonest. The only reason I gave 2 stars vs 1 is because they did ultimately refund my money, but I don't plan to use this site again.

Thumbnail of user renem408
1 review
2 helpful votes
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January 5th, 2024

After placing an order for some shoes which were supposedly available I received notice a week later that my shoe size was not in stock and I have to wait 10 days for a refund….
So I basically gave my credit card information and waited a week only to be told I will not be receiving the item ordered and I need to wait 10 days to get my money back for merchandise I never received
I will never place another order with Poshmark

Tip for consumers:
Poshmark is a fraud

Products used:
Not received

Service
Value
Shipping
Returns
Thumbnail of user katrinac4
10 reviews
54 helpful votes
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February 13th, 2015

I had several good purchases from Poshmark but now have had two bad experiences that really tarnish my opinion of the site. One was a purchase that the seller never sent, the other was a purchase cancelled by the seller for no reason but "other" (yes, that is an option - ridiculous!) Fine, the site refunded. But there is no public negative feedback so that I can warn others that these sellers are unreliable. My items are still showing up in these sellers' closets as "sold", making them look good, but they weren't truly sold and the sellers aren't good. Until they develop a public feedback system that includes justified negatives, I will stick with eBay. Poshmark is too much of a gamble, and lets bad sellers stay to possibly mislead others.

Thumbnail of user crystale11
1 review
11 helpful votes
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February 17th, 2017

Don't get me wrong I sold thousands of dollars on PM but they banned me because a user claimed harassment! (Yeah, you, "mommadawg") when she in fact, was the one harassing me after I questioned her poor rating after she lowballed me for a rather expensive authentic item. The item was wrapped perfectly and shipped within two days. Do not trust these buyers! And $#*! Poshmark for not taking my side when I had hundreds of sales a 4.8 rating AND several love notes!

Thumbnail of user rachelf113
1 review
3 helpful votes
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August 2nd, 2019

I'm a buyer and I had good transactions, despite many sellers not detailing inseam size, or actual waist size. Poor photos and at times non-exist responses from seller. What annoyed and caused me to cancel my account was a seller who I annoyed questioning her horrible photos, and besides the seller 2 others were allowed to chime in whilst I was blocked from communicating. Poshmark, you lost a prolific buyer by allowing sellers to censor the buyers comments. Poshmark, you are in my rear view mirror. I hope the Seller, "blessed wifey" chokes on her jeans, cause this buyer is not buying from Pockmark.

Thumbnail of user michaela905
1 review
10 helpful votes
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May 17th, 2019

I bought a prada keychain and paid for it. After 10 days never heard from the seller
Or received the item. Poshmark wants me to contact the seller to get my refund. What a
Bunch of idiots. They want their commission but if there is a problem you solve it yourself.

Thumbnail of user tatianam12
2 reviews
8 helpful votes
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August 11th, 2017

Plz don't use Poshmark, it's worst company ever! They don't stand behind consumers,
I ordered jeans for my husband in size 36 by MEK, when it arrived I was in shock-wrong style and wrong size! I sent multiple emails to Poshmark asking for return but it was unsuccessful! I being told if I don't like it then sell it on my own to whom ever...
Unbelievable! Total BS!

Tip for consumers:
Worst company

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiet85
1 review
4 helpful votes
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June 6th, 2019

I am very disappointed as a seller on Poshmark. I am a very fast seller who always sells my clothes the next day. I have sold a red shirt on Poshmark and received a return request for not as described. The buyer considered my shirt as orange. All my friends and even my shirt original website said this is a red shirt but Poshmark approved the return request. I understand Poshmark is receiving a lot of negative comments and reviews from the buyers so that they are trying to make buyers happy, which I totally agree as a buyer myself at the same time. But I believe it should also protect the sellers' rights as we are also a major part of Poshmark. I am also selling on Mercari and never had this kind of bad experience.

Tip for consumers:
Be a reasonable seller and buyer please.

Products used:
I think Mercari is better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user martaj7
2 reviews
7 helpful votes
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March 3rd, 2018

The very first time I use Poshmark and my item never gets shipped and zero communication from the seller. I had to cancel the order and luckily I did receive a refund. The second item (I ask if it's still available to be on the safe side) and no response whatsoever. Awful! Back to eBay/Amazon I go! Poshmark is a joke and it's UNETHICAL to tie people's money up while waiting for an item that never arrives.

Thumbnail of user bethc90
1 review
4 helpful votes
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February 17th, 2018

I purchased an article of clothing from Poshmark, and when I received the item, it was a different wash than the photos showed. I *immediately* reported that the item was not as described, and they sent me a message saying that they would review the photos. They sent me a strongly worded message from the seller themselves, and have requested many additional photos of the item, all of which I have submitted. I am very disappointed and will never be using this site again.

Thumbnail of user mirandaj10
1 review
9 helpful votes
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November 30th, 2017

I was excited at first to list all my items to sell, then suddenly my whole profile disappeared! I had an authentic purse listed and it sold, well after I shipped the item posh said that it was fake. I bought this purse from the actual store and no way was it fake. Then my sale was cancelled by posh and now I have to send $20 to them to send me my item back! Or they said my purse would be "destroyed" if I did not pay.

Thumbnail of user briannad6
1 review
3 helpful votes
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February 26th, 2016

Best app. I have downloaded! I got great deals on many clothes and can sell anything I want! Once you download just use my code JSGES when yoy sign in and you get $5 off your first purchase! There is all the brands you can think of!

Thumbnail of user mistyb100
1 review
2 helpful votes
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May 14th, 2020

I purchased a purse and a wallet. My bank account was charged three times for the wallet! The purse was to be charged to paypal credit and it was charged to my paypal balance so that money is now gone. Paypal said it takes 30 days to dispute this transaction. I reported to Poshmark by their help page since they DON'T have a telephone number! Their canned responses are ludicrous. I never got a real response. To make matters worse, the Poshmark seller has now closed their store and are not active. I am sick about this. I bought these for a graduation gift since there will be no ceremony this year and have had my money stolen! Now I have no gift and no money to purchase something else. Thanks Poshmark for doing absolutely nothing to help me or help the other honest buyers that have just been scammed. I am reporting this to the Better Business Bureau, the Federal Trade Commission, and my bank. Never again!

Thumbnail of user chloea17
1 review
9 helpful votes
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June 16th, 2017

I had made a purchase and never got the package. Not sure what happened to it. I had to dispute the charge with my credit card company. Poshmark basically threatened that if i did that it will result in: (1) their credit being affected and (2) they will suspend my account. Lo and behold, my account has been wiped out. It wasn't suspended as they had threatened, but they deleted all my listings. Wow, way to go losers. Can't believe this is how their customer service does business. And to think they only can be reached by email is what drives me nuts. What kind of business model is this? You're a tech company and can't even allow people to call you guys? I wished I had see all these reviews sooner. Instead of selling my stuff, i rather donate it to a charity and get a tax deduction. Puh-lease, Poshmark. I ain't scared of you. P.S. I hope your credit was affected because I could care less. Hah!

Service
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About the business

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