• Poshmark

Poshmark

Is this your business?
Write a Review

Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.3%
Positive
10
Neutral
2
Negative
148
771
See all photos
How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user michelles160
1 review
12 helpful votes
  • Send Message
April 6th, 2016

Poshmark is all about money. You have to be wary about what you are purchasing. I personally would never purchase from a seller without looking at reviews. Additionally, I don't purchase items with only one picture. I always ask questions before I buy. Simply put, I try to take all precautions possible. As a seller, I try my best to have an aesthetically pleasing shop as well as a budget pleasing shop. My pictures are not always great so if I notice an item not selling, I update pictures and/or information. You get out of it, what you put in. I like the social aspect of this site as well. It is a social, friendly platform as well as a shopping site. Decent site and great items.

Thumbnail of user ramonaf3
1 review
5 helpful votes
  • Send Message
February 19th, 2016

Overall the idea is great. You post, you sell, you ship. Originally PM attracted me because I was falling out of love with Thredflip. TF lost a few of my shipments. One was valued at over $1,200. Never recovered that.

PM had a lower selling fee. Makes sense since they do little to get you to a sale. Recently they raised their shipping. 5.95 is ok, and the buyer pays which was another attraction for me BUT most of the time the cost of shipping the item priority or first class is less than the service they use. Significantly less. I would prefer to choose the shipping method and enter a tracking number for the buyer.

USPS has rerouted items to PR and lost a pair of shoes completely, so it is not like we get better service for the price. At this point I feel like I am paying too much to sell, they are keeping too much from the shipping and it is too much work. But other than ebay I'm not seeing an alternative.

Thumbnail of user lajuanam
1 review
17 helpful votes
  • Send Message
March 11th, 2016

I joined the site super excited. Sold over ten items and saw only 10$. Support is terrible and although my checking acct# is accurate my routing# was not. Posh kept all my sales revenue save that $10 and despite saying that it will all be returned to my account as it was still in their's I have yet to see a penny. I'm still waiting so I guess the 20% Fede they charge is more like a 100%.

Thumbnail of user bethr429
1 review
1 helpful vote
  • Send Message
July 9th, 2022

I purchased a simple tissue extender roll that did not fit. There is NO phone service to speak with a live person. Poshmark wants you to jump through multiple hoops ( including photos) in order for them to CONSIDER issuing a refund.
We called our credit card company and the rep assured us that they're trying to make the return so difficult that we'll simply give up and lose our money. She told us she would not allow that to happen and will get us our money refunded to my card.
If I could, I'd give this company 100 negative stars. If you know what's good for you, DO NOT SHOP WITH THEM. Worst online company I've ever dealt with.
Be warned.

Tip for consumers:
Just don’t.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annettem131
4 reviews
21 helpful votes
  • Send Message
July 9th, 2019

Bought a pair of new sandals. When I tried them on they hurt the bottoms of my feet. I tried to return them and their customer service said they would not that I should not have purchased the wrong size! I did not purchase the wrong size! The quality of the sandals is so poor that they hurt the bottoms of both feet. Then they asked me to resell them! Really! Poor customer service. Any company that will not accept returns is not a company I want to purchase from. I have put a dispute in with my credit card company.

Thumbnail of user beel21
1 review
7 helpful votes
  • Send Message
January 7th, 2016

I am a seller on Poshmark but my review has nothing to do with that,-here are my honest thoughts: I started as a frequent buyer when I was shocked on so many awesome deals; but I had many unsatisfactory purchases- BUT, that is not Posh's fault- it was the poor sellers end OR mine for not clarifying all questions prior to purchase. Now with experience of what I look for when j buy I try to offer the best to my buyers. This app is great but ask all your questions ahead of time, make sure they respond before you purchase, verify tags and condition. Look at the reviews. Poshmark is also nothing like other apps it is UNIQUE and my absolute favorite aspect is the social part of it- it brings a whole new definition to online shopping and fashion. I think they charge a little much for commission but other than that- and timeliness in responses great- I think it can do great things.

Thumbnail of user bellac6
2 reviews
3 helpful votes
  • Send Message
January 26th, 2015

Get the Poshmark app and use referral code; BMSYH to get $5 credit!

I personally like Poshmark. I have made on purchase so far and before purchasing I asked the seller when she'd be able to ship, she shipped the next day. I also checked her sold listings too see if anyone commented about receiving and they did, I think it's a good idea to check the person out before purchasing. Also I checked out Poshmarks Protection information and they don't let your funds go to the person til you receive your item(s).

I was super excited when I found this rare Brandy Melville dress for only $15! I've seen alot of great deals on there.

I will definitely purchase from Poshmark again and I've even been thinking about selling on there.

Tip for consumers:
Be sure to check the seller out before ordering.
Also ask the seller questions, like when can you ship or condition/flaws?

Service
Value
Shipping
Quality
Thumbnail of user lucilles51
1 review
2 helpful votes
  • Send Message
July 16th, 2020

They indicated the item was in stock. Once I gave to them my credit card number I received a message the item is sold and it will take 10 days for the money to be refunded! Don't DO IT! And I can't really afford the item I was buying it for a sweet friend that really wanted this specific purse that was marked down.

Thumbnail of user chrisw650
1 review
6 helpful votes
  • Send Message
June 4th, 2019

Have not had the best experiences. The Poshmark sellers I have ordered from have misrepresented the product or won't ship in a timely fashion (who wants to wait a week for the seller to ship something?). Would rather deal with eBay. Poshmark is a joke.

Thumbnail of user stephaniep1590
1 review
0 helpful votes
  • Send Message
December 24th, 2022

I purchased a defective belt and opened up a complaint with Poshmark along with photos. They responded by asking me for more photos and a video even though you could clearly see the defect in the photo I sent. I sent photo and video as requested and was told they didn't receive it within the time frame requested even though I sent it immediately. They credited me $5.00 on what should have been a $15.00 refund. I will never purchase anything on this platform nor sell anything on it.

Tip for consumers:
Don't purchase anything on this site unless you're okay not receiving a refund if you return it.

Products used:
Belt

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisam1561
4 reviews
10 helpful votes
  • Send Message
February 5th, 2020

Poshmark is a scam. They always take the side of the seller. Sellers advertise bundles and discounts but don't follow through on them. They charge you full price and the buyer has no recourse. Avoid Poshmark and its con artists sellers. Customer service is a joke. They ignore you and don't respond to emails or complaints. Once you order something you are stuck with it. The sellers are bullies and harass the buyers. Avoid Poshmark and its sellers. Buyer Beware. Check out all the negative reviews of Poshmark on the web. More cons than pros. FRAUD, FRAUD, FRAUD. They should call themselves - FRAUDMARK.

Thumbnail of user ellenp264
1 review
1 helpful vote
  • Send Message
June 3rd, 2022

Take money out fast. When you sold item … $#*!en slow to release funds! Sold a bag and i get shillings! They charge buyer and seller 1/3 of the price of your item! A FORTUNE! $#*!en $#*! painful experience! Spreading to all my friends to never use this $#*!en app!

Service
Value
Shipping
Returns
Quality
Thumbnail of user danic52
1 review
7 helpful votes
  • Send Message
December 15th, 2016

Was sold a sweater that was shrunken beyond wearability. Since the tag said XXS as described in the listing I was not allowed to get a refund or return it. What a scam. I'm done and moving on to eBay.

Thumbnail of user stephanied214
1 review
6 helpful votes
  • Send Message
September 8th, 2018

I ordered eight things and three were fake. Mi wasted my time proving it with multiple photos. The fakes were obvious compared to authentic pictures. The lack of trade mark style such as two labels on the back inside of a guess jean are obvious signals to a fake. Poshmark completely stole my money. They cater to thieves and figure there is an unlimited supply of online customers. WAKE UP. DONT DO IT.
My probably authentic other parts of the order were a totally different color and /or very worn out. POSHMARK IS A VERY BAD IDEA.

Thumbnail of user alexam13
1 review
7 helpful votes
  • Send Message
March 8th, 2017

I have been on the site for about 2 years. I have never had a problem on the buying side. Clothes come quick! On the selling side, I've already had two issues on three things I have sold. Poshmark customer service is non-existent - you will get one generic response once a week to your issues. How can that be legal? Also, it makes me uncomfortable the buyer has your address. I don't understand how BBB can give them an A+ rating when there are 100s of negative reviews. If something goes wrong, you are stranded! I am getting off the site.

Thumbnail of user dianas68
2 reviews
4 helpful votes
  • Send Message
February 18th, 2016

I ordered a red penelope purse I am thrilled with the purse great condition. Seller was so very pleasant to work and also shipped very fast. I am new to poshmark and have had wonderful experience with seller and product. I would definitely purchase again.

Sincerely,

Kansas

Thumbnail of user connier485
1 review
1 helpful vote
  • Send Message
February 21st, 2023

A bought a pair of shape ups and this was my 2nd week wearing them and the bottom sole peeled of of the left shoe and is starting on the right. I am very disappointed and not sure if I will ever by again on this site.

Thumbnail of user zahrag2
1 review
0 helpful votes
  • Send Message
October 5th, 2020

I received my order fast, free shipping. I needed one thing that I did not find it in the city I live in. Poshmark had it. I ordered the merchandise and I got it quickly at a good price. The packing was so nice with a thank you card coming with my order.

Thumbnail of user solad1
1 review
0 helpful votes
  • Send Message
May 20th, 2022

I tired to buy a bag from a seller on Poshmark. The bag I ordered and the one that arrived were not the same bag. I tried to go directly to Poshmark to remedy this, but their website log in is broken and despite 5 attempts to fix this through creating new passwords when prompted, I could not log in. I tried then to go through PayPal to get my money refunded, only to have them tell me that I was to send the bag bag, with the packaging and shipping at my expense, which meant that I would get less than $2 back with my refund! Poshmark has many many complaints with the better business bureau. I asked my family and friends about their experiences and it was always the same - EVERYONE has gotten ripped off by Poshmark and their sellers! This is not a reputable business! They are thieves and liars! Don't support them!

Tip for consumers:
Don't. Postmark is a completely disreputable business.

Products used:
None, I got sent the wrong item, they refused to give me my money back without paying for packaging and shipping.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nelsonr52
1 review
8 helpful votes
  • Send Message
November 11th, 2019

In October of 2019, I purchased a T shirt that was listed as a Men's Large, but when I received it, it was actually a Kid's large. I contacted Poshmark support about the issue & provided pictures, measurements & charts to compare the sizes between mens & kids. The seller claimed that the shirt was purchased from the men's department & was a men's size which was complete B. S. The Poshmark support team denied my return request because they said my case did not qualify for a return due to the item being listed correctly as a large & the tags on the shirt stated large. It upset me because after I sent them all the info & pictures, they couldn't put the pieces together to see the issue. Now I'm stuck with an item I can't use & choose not to go through the trouble of reselling it. An unfair decision was made & it was all B. S! Their support team & return policy is trash so I got rid of my account & app on my phone! After this I no longer see myself using Poshmark!

Thumbnail of user samd119
1 review
6 helpful votes
  • Send Message
March 22nd, 2017

Got a pair of Jo's Jeans. Apparently they were hemmed really short. Ask for refund and sent a picture in. They still ran the credit card and asked for more pictures. No refund. Poor service and no protection for buying.

Thumbnail of user duyenn
1 review
2 helpful votes
  • Send Message
February 13th, 2017

There are some fake shipping, Watch out for whatever you purchase, they do ship you with crap items, make sure to look over at the seller, I
Really don't know if the seller ship the items or somebody else ship items, but they do trick you. It's happen to me 3 times with fake items.

Thumbnail of user ec218
1 review
4 helpful votes
  • Send Message
November 26th, 2017

I sold a pricey coat, that was existing! I packed it up nicely a mailed right away. There was no way to simply track the package. Poshmark tell you it is on the way... and then when it is delivered. Next thing I see the person that bought the coat gives me a one star rating a note that they did not get the coat! So now I have a bad rating and have no idea where the coat is.
This is the second time I have had a bad experience on poshmark... I will be starting away!

Thumbnail of user hollyb212
1 review
2 helpful votes
  • Send Message
February 11th, 2020

First they give you three days (72 hrs) from posted receipt or seller gets your money and you have no recourse, then they say 24 hours for support to respond. Don't wait for them to decline you, get recourse from your credit card or Paypal. No phone support. The place is a scammer's hangout.

Thumbnail of user michelleh226
1 review
10 helpful votes
  • Send Message
June 27th, 2017

I ordered several items and never received them. I attempted to contact the merchant several times and when they responded they told me the items were delivered and I should check with my neighbors. I asked for a refund and they will not give it. I will not be ordering from them again and I advise others to avoid them as well.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poshmark?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business