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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user jend146
1 review
1 helpful vote
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June 21st, 2021

I am a seller on Poshmark and they are the WORST to deal with. I have certificates of authentication for my high end products and they deleted ALL 76 of my listings through their bot-operated platform citing possible counterfeit items. I filed a support ticket since there is NO PHONE NUMBER to call. They have not gotten back to me and I am losing money because of it. And they have the audacity to take 20% of my sales …. Not just my profit but the ENTIRE SALE…and this is how they treat us! Can't even give us an actual phone number to call when they take hundreds and thousands of dollars from us! This is my business they are messing with! Stay away from them. Unethical and should be shut down.

Service
Value
Thumbnail of user spamb1
1 review
17 helpful votes
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August 30th, 2016

Poshmark is CRAPMARK! The sale group is now full of used underwear, homemade bottles of unknown glop, porn ads, broken junk, fake designer purses, dirty rags, random misc yard sale rejects, nicotine vape, gross used makeup, beggars, scammers, and tons of questionable Chinese import crap. Flagging this stuff is useless. Poshmark is swamped with it, and it's rarely removed. Ever.

Thumbnail of user alicew52
2 reviews
18 helpful votes
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June 17th, 2016

I was at first pretty pleased with my experience the first few months. It took a lot of hard work! Recently I sent a like new Tahari dress to a buyer. She claimed it had rips and holes in it. I asked Poshmark for proof. They sent the picture to me. It CLEARLY had been cut by scissors. Then the buyer later claims it was damaged in the mail. So at least I got my money for the item. CUSTOMER SERVICE is a JOKE. I sent an email and they don't care or don't read the entire email. I would not recommend this at all.

Thumbnail of user kathrynn11
1 review
5 helpful votes
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March 25th, 2018

Don't order an item from Poshmark unless you are going to be around and able to take photos within the 72 hours they give you of receiving the package. Their system won't allow you to submit a complaint without photos, so when I had my mom check my package for me and I found out it wasn't what the seller said it was, I tried to submit a complaint and couldn't because I didn't have a photo. I emailed them about the issue and they refused to help me because it was out of the 72 hour window. When I emailed them back they ignored me. They do not care about making sure their customers are satisfied, they do not look out for their customers best interests, and their customer service (when they choose to respond) is rude. Horrible experience with them, I am never using their site again.

Thumbnail of user ashlieb10
1 review
3 helpful votes
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February 10th, 2020

I've only sold 2 items on Poshmark. First a Gucci belt and that transaction went great. The other day had a lady offer me a lowball offer in a kids Gucci shirt. I ignored the offer and she continued to purchase anyway. Needless to say as soon as the shirt was delivered she sent some half butt pictures saying that there was no shirt and only 2 envelopes inside. So now I have a claim against me saying she never received item and I'm not even sure I'm going to get my money now. So just to let you know you can sell something and all anyone has to do is send a picture of the package and say they didn't get it and your screwed! Glad it wasn't one of my Chanel bags I would be FURIOUS! STAY AWAY!

Thumbnail of user tomm1567
1 review
1 helpful vote
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April 27th, 2021

The Poshmark system is flawed. Scammers are buying items, using it, then damaging it and then rejecting the products back to the sellers. Aren't they checking the products before shipping them out to the buyers? If so, then how can the buyer turn around and say it's damaged after they supposedly checked it? Poshmark opens the doors for the scammers and let them take advantage of honest sellers.
Sellers beware. Find another outlet for your products if possible. I prefer eBay because they protect both the buyers and sellers.

Tip for consumers:
Find another outlet for your products

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyj187
1 review
5 helpful votes
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January 31st, 2019

I joined Poshmark last year. No matter how low you price things they constantly encourage you to make reduced offers to likers. When you do, the likers don't buy. No matter how low you price an item, even half of what others have priced, buyer typically offer you half of what you are asking. Most of what I offered was new, name brand items. I have reduced my items to my cost and still can't sell most of what I offer. From my experience people just offer ridiculously low prices to see what they can get. Like going fishing. The successful people have a youtube or twitter following, and that is why they are successful. Or they are young and pretty and model the clothes themselves, and that seems to work. Poshmark has been a huge waste of time for me.

Thumbnail of user jonib140
1 review
4 helpful votes
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February 4th, 2023

I tried to cancel an order within an hour of placing it in error. I got no reply after several requests. Now I have to file a dispute with my credit card company. They processed the charge with lightening speed for an item you most likely would not have been received for 3 weeks.
DO NOT ORDER FROM POSHMARK. They don't care about you as a customer.

Tip for consumers:
Don’t use Poshmark

Products used:
Never received the product. I tried to cancel within an hour of ordering in error.

Service
Thumbnail of user ti8994
3 reviews
5 helpful votes
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July 26th, 2023

Not sure why all the complaints, I have purchased numerous things on Poshmark and haven't had any trouble, Funds are not released to the seller until you have received your purchase and you are happy with it, I still purchase items on PoshMark. No complaints.

Tip for consumers:
Not sure why all the 1 star reviews, happy with my experiences with them.

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user merilynr1
1 review
4 helpful votes
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March 11th, 2017

First waited 4 weeks no dress. Seller finally contacts me apologizes and says she will send it. Next Poshmark cancels the order 2 days later. NO WAY TO CONTACT SELLER>>. On site... SECOND. Bought a dress labeled 10 and showed a picture of it. With 10 in listing. With 10... it was a 16. When it arrived... still no return said I should asked for measurements. UNBELIEVEABLE. BAD COMPANY

Thumbnail of user kater126
1 review
7 helpful votes
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March 8th, 2017

I loved Poshmark until I purchased something on it. The coloring of the item I purchased was way off, so I return the item. Or so I thought. 2 weeks later, the package still hasn't been delivered, says it is being "forwarded" and poshmark is not returning any of my emails. So, I am out $60. I will never buy anything else from here. The customer support is sorely lacking.

Thumbnail of user isabellek37
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I mistakenly ordered a pair of Ugg sandals and realized my mistake four (4) hours later. I didn't realize what type of website it is when placing the order. I messaged the seller four (4) hours later, and she never responded. I messaged again the following day and no response. Four to five days later, she is shipping the sandals I don't need. DO NOT BUY FROM THIS SITE!

Thumbnail of user dr381
1 review
0 helpful votes
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September 24th, 2021

Customer Services are limited, if any, at all.
Email Contacts are for the below (kind of daunting in nature):
1] Copyright Infringement
2] Law Enforcement
In general, a consumer visiting the site is made unwelcome due to lack of a direct support email especially when desiring to make a purchase.

Tip for consumers:
.

Products used:
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Thumbnail of user samirar1
1 review
7 helpful votes
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July 25th, 2016

If I could of rated 0 I would. There customer service is a joke! Rude! I sold the item and the buyer didn't like it so she sent it back to me. And when I opened the box it wasn't in original packaging/gift bag. It was just throwned the box! I contacted poshmark 5 times saying that I understand the buyer didn't like the item but should have sent it back the same way she received it in original packaging and all. There answer was "We Can't help you don't contact us"! Are you serious. I'm going to resolved this problem one way or another.

Thumbnail of user brendas2400
1 review
0 helpful votes
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March 12th, 2023

This app is just full of garbage_ seller's selling thrift items for ridiculous prices. People who post stock photos of items that look nothing like what you actually get. Taxes and shipping ad an extra 20 dollars to the price sometimes. Bring your clothing to a local consignment store and save yourself the hassel. Also, buy your clothes where you can try them on or where you can actually bring them back. I've ordered from this app numerous times and rarely have I gotten something good. Their return policy gets worse and worse. I ordered a pair of lululemon pants in "excellent condition" and I received them dirty in the crotch area_ yeah, the seller obviously didn't wear underwear with the pants and them sent them to me. So good quality and honest sellers are like finding a needle in a haystack on this app. And also, so many counterfeit items. Support local consignment instead of this greedy app.

Service
Value
Shipping
Returns
Quality
Thumbnail of user triplevisionjudy
1 review
0 helpful votes
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April 3rd, 2023

How fraudulent is that? I would like to choose who I follow, not automatically be 'assigned' them. I'm still deleting them & most of them are so called AMBASSADORS. Which leads me to believe it's a giant scam. It's a ridiculous app that is extremely manipulative and takes forever to launch & add just a few items to sell because I instantly got 'Offers' from true scammers which took up an entire afternoon to straighten out. It's exhausting all of the 'eye candy' assortment of games to play out there with campaigns & events being available! Gah! I only want to sell some of my belongings, not be a part of the whole social network of manipulation to 'Like', 'Follow' and 'Share' items ~ It could be like a full time job just manning this site, if I choose to continue … Only my 3rd day and I will be deleting my account asap.

Thumbnail of user robertom138
1 review
0 helpful votes
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June 7th, 2020

I was not familiar with this site till I saw their selling in eBay and I order a pair of nice Bally shoes in size 10.5D and I placed the order. When I received the shoes I tried them out immediately and unfortunately they were too big for me; so, I email them asking if I could "exchange" hem for a smaller size. I just received an email from them making a federal case out of something so simple and my reply was that they are a bunch of idiots mentioning something I never said in my email; therefor, I unsubscribed to the site a-sap. Like the overall rating says: "Doesn't get any worse than this. Stay away!" By the way, this is NOT a false review as the idiot at the bottom of this page says, it is based on facts!

Thumbnail of user krisnah
1 review
2 helpful votes
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October 31st, 2016

I've bought about 10 items from poshmark. Boots, hoodies, sweaters and jeans. I ordered a sweater and when it arrived it had pulled threads, couldn't be fixed since it's knit but it was cheap enough anyway. The biggest problem is that sellers have 7 days to ship and some of them wait the full 7 days even though the buyer has already paid. They don't receive their money until the buyer receives and accepts the order. You have the option to cancel your order after 7 days but you have to wait to be credited your money back. But once it shipped it usually arrives within 2-3 days. Some sellers include little extras, a tshirt or custom jewelry. I'm an avid thrift store junkie so to be order to shop one online is a bonus!

Thumbnail of user jenniferb402
5 reviews
18 helpful votes
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October 28th, 2018

The sellers will lie and say they are sending you a brand new item that will fit you, but what you get is a used item that are 3 sizes too small. Then when you try to return them for a refund, they won't get back to you for 5 days and then they tell you they won't refund because its too small or after 72 hours. However, their emails all say that they will get back to you within 24 hours and that it may take longer than expected to get back to you because their email is under construction. THIS IS A SCAM!

Thumbnail of user mjrotner
1 review
0 helpful votes
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May 25th, 2023

I purchased a shirt on Poshmark on 9 May. The seller lived 50 miles from me. My credit card was charged immediately. The same day, a UPS shipping label was created. Then, NOTHING happened. On 17 May, it still showed only a shipping label was created; Poshmark indicated it was in transit - a lie. I wanted to contact Poshmark, there IS NO phone number. So, on 17 May, I emailed Poshmark. I was informed the package was in transit (another lie) and I should wait until 20 May which, of course, was the weekend. On 22 May I emailed again demanding a refund. I also opened a dispute with my credit card. I was told it would take 10-14 days to process a refund. I said "bullsh*t", it does not take that long to process a refund. I received a refund the following day; 2 weeks after the original order date. What a waste of time. There's NOTHING posh about this site. They suck.

Products used:
Nothing never shipped!!

Service
Value
Shipping
Thumbnail of user debw47
1 review
0 helpful votes
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April 3rd, 2018

You purchase something and on the 8 day they wont let you cancel. It doesnt say if it is shipped you cant cancel either. Very high shipping. Be very careful, ask questions if they dont tell you dont buy it. I would go some place else.

Thumbnail of user annas305
2 reviews
6 helpful votes
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February 1st, 2018

Don't ever sell by Poshmark. They would love to steal your money without reason. Don't ever sell it. They're getting 20% but still wants to steal your money. Scammer company, idk why they're still existing in USA. Not professional, workers are rude, tons of scammer buyers.

Thumbnail of user dianed380
1 review
3 helpful votes
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November 26th, 2019

I ordered a suit from a seller on Poshmark. Once I received the suit I realized that the seller had misrepresented the size - *******@jonesbran5988. I immediately contacted Poshmark to ask for instructions on returning the suit. They waited until after their own deadline to respond and now are saying that they cannot do anything because I should have filed a claim earlier. I don't recommend this company.

Thumbnail of user monicad347
1 review
0 helpful votes
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January 15th, 2022

Bought an expensive "new" stated Burberry bag. Bag came with a 1/2" tear on the side. I showed them the picture. The seller stated it wasn't "a big tear just a scratch". Doesn't matter, seller stated bag was "new" when someone asked about it.
Of course I wanted to send it back for credit. Postmarks response? "Keep it and we will give you a $60 credit". POOR customer sevice. They obviously didn't check the sellers description. Never again!

Tip for consumers:
Postmark has awful customer service,

Service
Value
Shipping
Returns
Quality
Thumbnail of user annat76
1 review
5 helpful votes
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April 3rd, 2017

SCAMMERS! FRAUD! WORST APP EVER!
Bought a one piece monokini swimwear size small. Received it and it was way too big. Not true to their size chart. Seller not cooperating, never suggested any solution simply ignored my messages. I opened a claim with Poshmark support. Even worse, communication was terrible, I even provided pictures showing my body sizes... what more do they want to return a f***'en item. They denied my return and said they where closing the case.
SCAMMERS! WORST APP EVER!

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