Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
Splurged on an item that matched the description when on the hanger but not when wearing, sent a picture but since the item matched the description on the hanger Poshmark determined that I was out of luck and denied my return request. I'll stick to ebay since there seem to be more protections in place for customers
After 5 days of waiting for my paid for handbag to ship and leaving the seller a comment politely asking when the item would ship, with no response, I get an email from Poshmark saying the seller cancelled the order because she changed her mind. This seller DESERVES negative feedback because she was on her Poshmark account 4 different times during these 5 days and not once did she have the decency to let me know she'd changed her mind about the sale. Unfortunately, there's NO WAY to leave negative feedback for sellers in order to warn other potential buyers about them. I'm going back to buying from Ebay and Etsy where the sellers have reviews. Poshmark stinks and I just deleted my account!
I am NOT happy with Poshmark. I purchased a handbag from a seller who stated in her "About" page that she usually shipped within 1 day. As Monday was a holiday, the bag should have shipped on Tuesday. It's still listed as "Awaiting Shipment" 2 days later. According to her seller's page, she has checked in 3 times on Poshmark since I purchased the bag, so she obviously knows it was sold. There's no way to contact her privately, so I had to leave the question of when she's shipping the bag on the comments section of the sale. I have no idea why she'd check the comments on an item that's already sold. This is ridiculous that you can't contact the seller like you can on eBay. This will be my LAST purchase on Poshmark too!
I have made 4 purchases and they have never went smoothly. First purchase came quickly but was broken. Support fixed the issue quickly. So I was ok with it. 2nd transaction never came and turns out the girl couldn't even find the items she had placed for sale. That order was cancelled. My last 2 have taken FOREVER to send out. I'm so done with Poshmark. I don't believe they have any ways to rate their sellers. If they did the sellers wouldn't suck so bad.
I ordered a jacket on poshmark and the fraudulent seller sent me a sock inside a bunch of rags, so that it would have the weight of a jacket. I contacted poshmark in reference to the fraud and then for some reason they sent the money to the fraudulent seller. What kind of business does that? Poshmarks customer service promised that they wouldn't send any money to any sellers until the item was received and approved. That's a Blatant lie because they certainly did send the money. This will be the first and last time I do any type of business with poshmarkark! Potential customers beware!
Tip for consumers:
Just remember your on your own on all purchases. Poshmark customer service is completely unreliable in helping with any issues
Products used:
Jackets
Awful service with awful customer service. There is no customer service at all. Sellers are rude and never return anything. Sellers name DianaGutanu blocked me two times. I paid $100 for sneakers that is awful color and too big for size 8.5. My daughter cannot use them and she denied my request for return. She keeps blocking me. My daughter uses 8.5 size sneakers but the sneakers we got fits me shoe size 9.5. I keep asking her to accept my request because I cannot afford to buy another pair of shoes for my daughter and she keeps blocking me.
I sold a red/purple box logo hoodie for over $500 so it was subject to their authentication process. I was fine with it being over $500 I planned this so when people looked at my account and looked at my sales they would see that I was a reliable seller that had gone through the authentication process before and passed so my seller rating would be in solid standing. So I sent it to the poshmark headquarters, 2 days later I get a notification that my hoodie has been deemed counterfeit. I send them an email telling them the hoodie is not fake and I can send them the emails I got from supreme when I bought the hoodie. I never got a reply back and I couldn't send the $25 in the name of my electric bill. So my $600 hoodie is now in ashes. Never buying or selling on poshmark again and I cannot recommend the same to you either.
Stay away. They will not reply when you ask for support, buyers will keep your money and your items and Poshmark will not even try to help. Poshmark is only eager to collect their 20% commission. Underage buyers and sellersa allowed
I had originally planned to buy a necklace chain on this website. I've had luck with it before, but now the company RUINED it! When I pressed buy now, it said it was unavailable due to inactivity and forcing me to make an offer for it. This is a SCAM!
Tip for consumers:
Don't use Poshmark
Products used:
Necklace mega pack from Walmart.
Worst costumer service, takes week to respond to open case, and still no respond! Will have to open dispute trough PayPal, no way to leave a feedback to bad seller, and that makes them rude and they can do whatever they want! No phone number to call no email answered!
I sold a pair of beautiful leather boots that were in excellent condition for pre-owned. No scuffs, no marks, heels and soles in excellent condition. The buyer opened a case claiming that the toes of the boots were very scuffed. Poshmark approved the return stating that the buyer had supplied photos proving that the points of boots were scuffed. I imagined the boots were going to come back to me ruined by the buyer. I received them back and they were in the excellent condition that I had sent them out in. Absolutely no scuffs! This was so bogus it wasn't even funny. I closed down my account and very happy to be no longer selling with this idiotic company! By the way, the boots were listed at $9 and she offered $7 which I accepted. These Boots should have sold for at least $25. You have to sell your stuff for nothing on Poshmark if you want to make a sale. Again, worthless website!.
They removed some of my designer bags.
They removed my keepall 45 twice first time I thought it's cause I did not provide enough info.
Then I provided all the info necessarily and they removed it second time.
I bought the lv at oglivies Montreal. And they said it was a fake.
It seems like 2 people reported me under false pretense.
So I reported them as well.
One as off transaction from poshmark and the other a spam.
I don't like poshmark I thought they were more professional.
Disgusting of accusing me of a fake when its real.
I recently purchased a very expensive resale Louis Vuitton handbag from this site. This handbag comes with a matching pouchette when sold by Louis Vuitton. The listing didn't mention the pouchette. However I fully expected that it would be included with the handbag. When I received the handbag, the pouchette was missing so I reached out to Poshmark to let them know the matching pouchette was missing. They felt no responsibility since the listing did not mention the pouchette... Beware! Make sure you know exactly what will be included with what you are buying.
I ordered a MAC lipstick, didn't know what exactly poshmark was. I received a USED lipstick, grosssss! How unhygienic not to mention it was not cheaper, they charged me $6.75.to send a half used grubby looking lipstick. How can they even consider selling used lipsticks.?
Poshmark is a terrible company, I was scammed. I shipped out a pair of shoes to a buyer and the app never showed the product as scanned, I went to the post office and got a statement printed of every single scan along the way as well as the confirmed delivery. The buyer proceeded to cancel the order and I lost my money as well as my product. I've emailed poshmark with confirmation numbers, receipts, as well as the statements and have gotten nothing back. I do NOT recommend this website whatsoever. The owners and people at corporate do not care about the customer, buyer/seller experience. They care about the money they make ONLY. Not the money or products people are losing.
Bought a steamer iron combo. Ruined my shirt. Iron was leaking rust. Didn't use it before the bs 3 days were up to send a complaint to get me money back. Will never use Poshmark again.
I ordered a Prairie Underground Hoodie in a purple color. The result of a Google search. They send a black one. Also it said "neer been worn" but obviously the item had been worn. I tried to return it as it was not a described. They wouldn't take it back. This is not a reliable retail outlet. It's dicey. Plan to keep what you get even if it's not right, the wrong size, etc.
Poshmark allowed bossyjocey to rip me off of 64.99 her and I were selling shoes the SAME ones. She put an offer out I thought it was an offer on my shoes same shoes I accepted thinking it was my shoes someone was buying. I contacted posh immediately no response but automated crap for hours couldn't cancel. I told the seller bossyjocey she ignored me. I refused the package it went back to her my fiancé is an attorney made a complaint with BBB and he overnight the letter certified receipt. The Bank is going after Poshmark too. Please make formal complaints
I ordered some boots.after waiting longer than a week I got on the website to see what was what. It was canceled and a email was sent saying I would be refunded I never was and the email was deleted...they hacked into my email somehow. This evil needs to be in prison
Tip for consumers:
Never got refunded for a product I never received......scam.
Products used:
Never received the product
I bought a dress a beautiful dress. It did not fit me correctly I wanted to return it and Poshmark said that's not a reason for return therefore I am screwed and I am writing a review to tell people be very careful when buying clothes. They won't return it and now I am out for a refund I will never ever buy anything on posh mark again so be very careful. It's not worth the problem. The seller did NOT do anything wrong. It's Poshmark! Never again!
Cheri
I joined this sight and within a couple days I purchased from 3 different sellers. I bought some boots for $45 and the arrived and were the wrong size, covered in mud, and the soles were worn and the seller said they were worn a couple of times. I informed the seller politely my concerns and she blocked me from contacting her. Customer service took a couple days to get back to me and then never addressed my concerns. I will be canceling my entire account after I get my refund and my other item that seems to be lost. The sellers don't follow the rules and guidelines and they just don't care. Save yourself the trouble and stick to eBay.
I purchased a wallet on 7/2. Shipped on 7/3. To date I have not received the wallet. I contacted Poshmark 3 times for help. I was finally sent to Howly to help me resolve the issue. Howly is just as bad as they wanted payment before they would assist me. So, I've been scammed twice.
Buyer beware! Do not use Poshmark!
Tip for consumers:
This is the worst company that I have ever done business with.
Products used:
I tried to purchase a wallet
I've used Poshmark 10-15x and never had any issues. I really splurged on these used boots online. I've never spent this much on shoes before but really wanted to treat myself. The boots came in and they're gorgeous! Love them! BUT they don't fit. I know my shoe size, it hasn't changed in over 15 years, and the size was listed as a 7.5 but the boot had a European size. I googled the European size and it's smaller than a 7.5. I told Poshmark that and they still denied my return request. They suggested I sell them myself. Wow. So helpful. Thanks Poshmark customer service. 0/10
I bought a Gucci belt. It arrived 5 inches longer than it should have been. It smelled of gasoline, smelled like a Walmart. Fake smell. I IMMEDIATELY told POSHMARK not to pay vendor. They did anyway and charged me. They never even responded to me after I sent photos of the fake belt. I am now disputing it with my american express. POSHMARK never responded, ever. I will NEVER EVER again buy anything from their fake site. They do not do any kind of customer service, or check on the poeple posting fake merchendise here. The belt was expensive and now I have to fight it out with Am Ex for a refund. Poshmark is off my list, this was my first and last time buying from them!
I am upset for 2 reasons. #1 a pair of shoes have not reached me and were sent to me on 08/30/2015. #2 is a pair of shoes which are listed as low heel and they are high heels, the right shoe has 6 rips and the paint is missing off of the heel. I feel as it the seller should have at least mentioned these flaws to give me the option of buying damaged goods but she listed them as being in good shape and hardly worn. I am done with poshmark after today for sure.
Kimi *******@kimid is not being truthful and on top of that she told me I should have asked questions. If you post a picture why do I need to ask anything.
There is no way to post a picture before shrinking it and no one to submit claims to.
I bought a dress, shoes, a boho hat and pair of stocking Packer hats. All orders were completed. The only thing I would do differently when buying shoes or dresses is order 1/2 bigger. But I only but new with tags for the most part. I LOVETHIS SITE
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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