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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user marieo34
1 review
2 helpful votes
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April 15th, 2019

Bought a giaim jacket described to have a dropped hem in back and the picture should that as it was laying flat. It came as a straight across hem and no drop in back. They would not take the return. Whoever photographed it had a different jacket or else pulled the back down to look dropped. They are the worse customer service ever. I sent pictures and they wouldn't stand behind it. DONE with them!

Thumbnail of user lornaw54
1 review
1 helpful vote
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August 20th, 2021

I wished I would have read all the reviews before I made my purchase! I purchased the item and never heard from the seller and I've been trying to get a refund and can't get anywhere with that! Or get an answer back from anyone, I've emailed more then three times and can't get anyone to reply to
Me. They are thieves! I guess I'm just out the money I paid total loss! POSHMARK IS FAKE!

Tip for consumers:
DONT USE THIS SITE !!!!

Products used:
Shoes

Thumbnail of user lisad78
1 review
19 helpful votes
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March 5th, 2015

Lisa Ephrat has so many complaints get that she had to change the name of her closet 3 times: Ephrat's closet, to Lisa's closet, to L's closet. She used to sell fake Chanel and got in so much trouble that she has since pulled them off her closet. But she then did shady things like selling you what seems like a good conditioned item at first so she would get high rating and Poshmark would pay her. But the Chanel item has a defective hardware (which would not break until a week or 2 later) which she then asked for the buyer to return for her to "fix for free", which she then switch it to an old, fake, scratched up item to return to the buyer. If the buyers try to expose her scam on her page, she has her groupies to attack and bully them. Stay away from this buyer Lisa Ephrat of Lidor Jewelry.

Thumbnail of user catherinet18
4 reviews
10 helpful votes
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October 25th, 2019

Poshmark is a fraudulent business that allows random sellers to misrepresent items and 100% of the time rejects a return request. Unlike all other designer resale sights, Poshmark has a strict no returns policy, though they claim to allow returns if the seller has not accurately represented an item. THIS IS FALSE! BEWARE!

Thumbnail of user marchk
1 review
4 helpful votes
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June 15th, 2019

I feel I was lied to a number of times - by different sellers all hawking the same brand of jacket - Free People. Oversized which I knew but how large, not ONE of them ever stated that oversized was HUGE. I will NEVER deal with Poshmark again. One big Rip-Off. Beware...

Thumbnail of user poshmarks
1 review
1 helpful vote
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March 17th, 2023

I sold a new $2500 Louis Vuitton handbag on Poshmark and the *******@annaktshaw created a fraudulent return that Poshmark approved. The bag was returned worn and used. I submitted a claim and they came back with a $150 credit. I'm disgusted and will be canceling my account.

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Value
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Thumbnail of user axellemelinnelson
1 review
1 helpful vote
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May 16th, 2023
Verified purchase

This is my review from the buyers point of view only. Poshmark has minimal customer service, very slow to respond. They put the burden of proof on buyers when receiving an item that is broken, not working, the wrong size or not as described. In the meantime, they do not mediate what sellers can write to you in their messages if buyers ask for a refund, return or just plain explain that their are not fully satisfied, which can be pretty upsetting.
An example of what happens on Poshmark:
You buy a watch. It doesn't work. The buyer can absolutely say: "oh but you didn't ask". Of course, it is common sense you didn't want to pay for a broken watch but "technically" you didn't ask if the watch worked.
So if you buy something it's pure luck if you get the item you ordered. Poshmark customer service will not do anything to ensure returns or compensation and sellers are not getting out of their way to find a compromise or offer you good deals that will leave both parties content.
That is a scam.
I include examples of a watch that doesn't keep time but I "didn't ask" and a pair of pants shortened to be unwearable compared to the store original but I "didn't ask" if it was unaltered and the regular size.

Products used:
Clothing various

Service
Value
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Quality
Thumbnail of user daynam23
1 review
1 helpful vote
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March 23rd, 2021
Verified purchase

I bought a pair of jeans. When they arrived, they did not fit, and the tag had been cut out. I messaged the seller and her response was that she measures them very carefully and these jeans were measured according to her standards. I had to submit pictures showing the measurements as SHE stated they should be. I also submitted pics of CLEARLY VISIBLE size tags showing on the same brand jeans and how much difference there was between the correctly sized jeans and the ones I ordered.
Poshmarks admin chose to rule in favor of the seller and her measurements. They were falsely advertised and without the size tag SHOULD have been returned. I now have useless jeans and I will NEVER order anything else from this platform.

Tip for consumers:
Don’t buy anything. You will not be protected in the purchase.

Products used:
NOTHING!

Service
Value
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Quality
Thumbnail of user feelingz
5 reviews
18 helpful votes
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September 2nd, 2019

I want NEW underwear and tired searching just to discover (some) men with a hidden agenda selling soiled, worn, used Underwear. I got tired and did not BUY. Instead, I contacted PM Cust-Svcs and got this reply from (Ruth)

- Thanks for your email. We are so sorry to hear that you encountered this type of user on our platform. Please note that we do not condone the selling of used underwear. Please let us know if you have any further questions. Best, Ruth, Happy Poshing!
Poshmark Community Team

=== Search Google, type > Poshmark Penguin original boxer-briefs.
There you'll find white polka dot on navy Penguin boxer brief and the seller (name withheld) clearly writes >>>> Size XL but fit as a medium are the perfect accessory for leg day and these were used plenty.

Thumbnail of user annettec87
2 reviews
7 helpful votes
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November 11th, 2018

I am no longer shopping at Podhmsrk because I am tired of getting mediocre quality merchandise. The pics make the item look good. However, once received it is a different story. And you cannot return the item. I bought shoes in my size and then received they were too small. And I could not return them. That is nonsense. A seller could be deceitful and there is no tecoirse. It is a Gamble and I am done playing the game..

Thumbnail of user patc105
1 review
8 helpful votes
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August 14th, 2017

I bought a purse from the Poshmark site listed as a "Michael Kors" purse.
When I received it I could tell right away it was counterfeit & contacted seller, she stated it was in the description she wasn't sure if the purse was authentic. I never would have spent $$ if that was the case! I sent pictures to file for a return & have been denied, I clearly showed the purse was a knockoff! At least on eBay there's a Customer Service # where you can actually talk to a person, not like Poshmark going through emails. I'm sure there are honest sellers on Poshmark, but never again for me, I don't have $$ to waste!

Thumbnail of user karins37
1 review
5 helpful votes
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August 3rd, 2018

I sold a new skirt with tag attached which said JCrew and the name of the store that sold it. The buyer stated the skirt was not JCrew and submitted a return request. The tag was clearly visible on the skirt for the buyer to read. Then the buyer changed her mind and said she didn't want a refund. Poshmark ignored this and approved the return.

Thumbnail of user jeanettek1
1 review
19 helpful votes
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March 2nd, 2015

Be very careful poshmark has increased shipping as if they have use that cost for cracking down on fraud activities/ scammers do not trade with new closets and or people without any reviews do not exchange your email address or personal information poshmark wil not fight or protect them consumers when scamming occurs and trust me scamming is at a all time high on that app... be careful you all are probably better off shopping on REAL REAL or any other app... but run away from poshmark... they are horrible scammers live there 24/7 i wouldnt give them ONE STAR if i had a choice

Thumbnail of user robertl3316
1 review
0 helpful votes
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March 20th, 2022

I've ordered through poshmark 3 times. Not once have I received the order. I've canceled them every time because the sellers never ship them. I wouldn't trust the sellers in poshmark at all. Luckily, the company is good about refunds. But they're letting $#*! sellers ruin the entire thing.

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Thumbnail of user beccar7
1 review
25 helpful votes
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April 19th, 2016

I was selling a bling iPhone 6 casemate phone cover on here for $25. Yes, they retail at Best Buy for $80... It was in perfect condition I checked every surface of it and I packaged it up and mailed it out. I got an email from Poshmark saying the buyer had sent a claim because it was damaged. My $80 phone cover DAMAGED when I had sent it 2 days prior in PERFECT condition. I sent it with the front & back clasped together so I know the buyer broke it while trying to tear it apart because I know it's fragile. Poshmark tells me that they're sending my BROKEN phone cover back to me and refunding the buyer. I got nothing out of this deal. Someone didn't handle it appropriately and now I get a broken cover sent back to me?! I am so disappointed with Poshmark it's not even funny. Seriously avoid at all costs!

Thumbnail of user pamelas358
1 review
5 helpful votes
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June 21st, 2019

I had a terrible experience buying expensive shoes on Poshmark that were misrepresented yet both the seller and the website do NOTHING to support the customer and I am stuck with these unwearable shoes. I will never shop there again and warn you against shopping there too. Shocked and dismayed by the treatment and judging from all the negative reviews, I'm not the only one.

Thumbnail of user roxanao
4 reviews
11 helpful votes
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September 8th, 2016

I have been selling and buying off poshmark for a while now and it's great. Just beware all the amazing discounts will make you into a shopaholic. A few tips about shopping on PM always ask questions even if you think you are bothering them ask! That is your right to ask as many questions as you need after all you are buying somethig you havent seen from a stranger, if they don't want to answer just move along. I'm a seller as well and always welcome questions and requests for additional information or photos. I would say the only downside is the shipping costs for the buyers and the selling fees for the seller but it's the cost of doing business with a business that values both seller and buyer so I'm happy to pay it. I've only had one minor hiccup but it wasn't as bad and I still got a good price for what was sold

Thumbnail of user judiw12
1 review
4 helpful votes
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December 17th, 2018

D DO NOT ORDER ON POSHMARK. Horrible returns policy! 1
I ordered something that did not fit and was told, basically, "This isn't our problem". They said if the boots arrived as advertised, "tough luck" if they don't fit.
Ha Ha... so they took my $150 and I'm stuck with boots that don't work for me. The Goodwill gets them and I'll take a tax break. TERRIBLE BUSINESS. So,,,,,,,, forget this site NOW. Scammers

Thumbnail of user albertag12
1 review
1 helpful vote
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October 20th, 2021

I ordered a Louis Vuitton bag *******@abigailmintaa. The purse smelled and was extremely sticky! I wouldn't recommend anyone buy from her! She has a lot of bags for sale at Poshmark but I wouldn't trust her! She was so rude also!

Tip for consumers:
Don’t order from
@abigailmintaa

Products used:
A purse that was smelly!

Service
Value
Shipping
Returns
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Thumbnail of user dorish13
1 review
4 helpful votes
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February 8th, 2017

I've sold and bought on PoshMark for three years. Recently, I purchased a 14k cross cross ring, but when I received the ring, it was stamped. 925. I've sent several emails to PoshMark and even called their voice mail, but I have yet to receive a response back to resolve my issue. I reached out to the seller, who assured me the ring is real, but I took the ring to a jewerler and she confirmed the ring is not 14k. Very upset and disappointed. I will not purchase from PoshMark again! Buyer beware Poshmark does not offer live customer service.

Thumbnail of user jd277
1 review
3 helpful votes
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August 6th, 2018

I have had some good purchase experiences on Poshmark with some excellent sellers however I have had enough experiences with flaky sellers that makes me want to stop shopping with Poshmark completely. Also there doesn't seem to be a way to rate crappie sellers because once the purchase is cancelled there is no way to leave a review about what a crappy seller they are. It seems Poshmark has no standards enforced on these people that list items theN yank them from you for whatever reason after you purchase the item. At least on Ebay the sales are looked at as legal commitents, Poshmark doesn't enforce anything.
I may just be done with them, tired of people wasting my time, listing items they have no intention of selling. I thought people wanted to make money.

Thumbnail of user lauriep434
1 review
0 helpful votes
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January 12th, 2021

Poor customer service. They will stand behind the seller even when proof is shown they handled the shipping carelessly. I ordered a dress for New Years Dec 14. I even contacted the seller to be sure she shipped it out right away so I would have my dress in time. Of course the seller assured me she would, she did not, it was shipped Dec 28th and arrived Jan 2. I contacted poshmark and they said since I didn't cancel it before I received it there is no way to get a refund. I went back and forth with them and the seller and got no where! When the seller got called out she claimed to have gotten covid. Funny she didn't mention being sick any time I talked to her! Do not buy from Poshmark or *******@esworkman.

Tip for consumers:
Do not use poshmark!

Service
Shipping
Returns
Thumbnail of user shanes368
1 review
0 helpful votes
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October 29th, 2021

I just got a fake nba jersey. Was missing the wish logo on the chest. Even the photo of the item for sale had the logo but not the item i recieved. I sent them a photo of the issue and its nothing but hassle. Just as I thought. Dont deal with them. Deal with ebay

Thumbnail of user hongp10
1 review
0 helpful votes
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September 3rd, 2021

I did buy a jacket from one of seller on Poshmark website, The seller sending not correct size, I contact the seller and they're said they're will accept the return item. I email the website support they're doesn't help me and told me repost the item sell it
I really unlike this website service and never shopping in this website again

Thumbnail of user susanp206
1 review
1 helpful vote
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February 20th, 2018

When you sell an item, before they send you shipping materials, they have you fill out some fields like your birthday (why not ask this way before we sell an item, like when we sign up?) The lamest part is that you have to scroll back from today's date, and you can't scroll back by year... you have to go back each month of every year. Imagine if you are in your 40s! That's a lot of wasted time because the site developer was a $#*!.

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