Poshmark

After placing an order on their website having the payment go through and emailing regarding the shipment time of my order I was not only given no answers but told after 10 days that my order had been canceled due to bundle with other what that means to me is that they sold it elsewhere and then cancel my order which I can't confirm but that's my opinion because to me that is the most rude excuse for canceling an order without even contacting the buyer first I don't recommend anyone buy from the site as you're not guaranteed to get your order

I recently purchased a handbag from the seller kelkochan on poshmark. She did not ship my item to me. After 8 full days, I hadn't heard any update from her on tracking or anything else, despite poshmark contacting her to remind her to ship, and after I sent her multiple messages to please send my handbag. She ignored every message. A very rude and untrustworthy seller.

I had just started using posh mark and only had under 10 items in my closet. I listed a pair of Louboutins I had purchased from a high end resale shop. I took multiple photos and provided information about them. I wasn't even trying to make a profit on them. I only asked what I had paid for them, which was under $100. Aubrieholmes bought them and then opened a case against me saying I sold counterfeit shoes. Posh mark gave her a refund and sent me the shoes back and threatened me with suspension. They never heard my side nor did they ask me for any photos or proof. They automatically sided with the buyer and accused me of being dishonest. It was humiliating and degrading. I told them to close my account. I strongly advise not to use this business.

Shipper failed to initiate the shipment on time and item arrived late. Despite describing the problem to customer service FIVE times, they still do not acknowledge the problem and blame UPSP. When I made a claim with PayPal, Poshmark finally gave me a CREDIT for the $20 postage I paid to forward the item. I never plan to shop with them again, so the credit means nothing. Horrible experience.

I bought a pair of boots on Poshmark. They came in and they were torn up. I tried to open a case, but wasn't able to on the app or website. I emailed poshmark support, they responded, but didn't help whatsoever. I emailed them back, and once I got a response the return policy (which is 3 days) expired. They didn't answer any of the emails I sent with in those three days. I eventually got an email back saying I didn't start the case in the required time and was "given" a $34 inconvenience credit. Still haven't received the credit or any other email. Very rude and inconsiderate when the shoes were not as described and they ignored me so they wouldn't have to do anything. Absolutely rude customer service. Do not use this app. Use a different thrifting app. Poshmark doesn't care about the customers. They just want the shipping fee they take from you.

Bought a pair of AirPods and the seller sends me a pair that are completely awful! Not as described and in horrible condition! I open a case, get Poshmark to approve my case and sent them back. Now the seller says I didn't return all the parts when I did! Luckily I took a video of putting all the pieces back in the box and into the shipping package and emailed Poshmark with this. We shall see what happens but their customer service is AWFUL and taking FOREVER on an expensive purchase!

I purchased a BCBG black leather tote for my mother. The item is used but according to the description, like new and hardly used. What I got was a tote that is devoid of structure which was never alluded to in the article. The white interior of the purse had black stains resembling the marks left by an exploding pen. I contacted customer service, requesting a refund and provided photos of the exterior and interior. I received a decision advising me a refund would not be granted but granting me a $5.00 credit towards future purchases. The item was not properly described which makes its sale, misrepresentation. Evidently, Poshmark's not so elite braintrust doesnt understand what constitutes a positive customer service experience & they're just sufficiently deluded to think that after purchasing an item that was misrepresented and refusing its return, would prompt any person to do business with them again, DON'T BUY FROM THIS BUSINESS unless you want to risk losing money.

I would advise not to buy from Poshmark. Twice now my daughter has recieved products that do not fit...lately a Doc Martin sandal in her size that she can't walk in as her foot swims in the straps. She has other DM's in the same size that do fit. We opened a dispute with Poshmark but they closed the case bc apparently they don't consider "not fitting" a reason to return the shoes. She paid $70 for the shoe. We went to the mall where we have purchased a new pair of DM for $110 in the same size as the Poshmark ones and they fit. So the Poshmark shoe is defective in its fit. That is probably why the person is selling it on Poshmark. Poshmak claims one is welcome to resell it on Poshmark...to scam someone else while all the while Poshmark makes money as the unwearable shoes changes hands. Don't waste your hard earned money folks!

0 Star for customer service!

You will never receive a reply from their customer service. We have 1200 listing on the platform and have emailed them more than 10 times. Never have received a reply. They say they will reply in 48h but they wont reply for months...

If you plan to sell on the platform, plan to deal just with the robotic answering system and their robotic listing moderators:)

Brandville

After yrs of many purchases on Poshmark they refused my one ever return request when the seller had not posted any info of size of earrings and turned out to be huge earrings!
Absolutely refused my ONLY request for return. Deleting my account and will faithfully continue with the honest companies EBay and Etsy! NO WONDER POSHMARK stock is on the tubes! Who would ever invest in this company?

I never heard of Poshmark but was looking for a jacket used or new. I found one and paid 400.00 for it. I didn't know the policy that you couldn't return it if it didn't fit. I also bought boots that didn't fit. Customer service only says it's our policy that if the product is damaged or isn't as described then it can be returned. But if it dosnt fit NO RETURN. I will never buy on there again. It's a you loose they win for profit. I DO NOT RECOMMEND BUYING ON POSHMARK. I wrote many emails to customer service with no good results. I can't say it enough. Not a good place to shop. I didn't know it was consignment either so that's why no returns for not fitting because they know most items as clothes or shoes that people order won't fit
Such a scam.

STAY AWAY! I was sold a fake Tiffany's necklace the first (and only) time I used Poshmark. Per their website, I reported it within 3 days after delivery, proved the necklace was fake, and they STILL would't give me my money back. Reporting them to the Better Business Bureau. Don't make the same mistake I did!

They make it sound like they have a great refund policy. Nope, lie. There is no customer service. No refund or exchanges, even if the seller okay's it. You'll get a email from Poshmark saying the discerption is correct and you can repost the item if you want but no refund. They don't care if the item is correct or not. They do not have a live person to talk to. They only email. It's terrible to spend money and the products is not as expected and then to be told the description is correct by the host and no refund but repost it. Don't buy from this site. You've been warned.

I received fake lululemon yoga pants and Poshmark would not let me return them. Seems they are in on the scam. Creating a business to let people scam others is disgusting. All they would have to do is allow the pants to be shipped to them for inspection, it is very clear these are fake. Now I am stuck with expensive fake pants that are cheaply made. DO NOT USE THIS BUSINESS.

I had a favorite pair of Steve Madden shoes that my dog happened to find as her favorite pair to chew the toe off of. I was thrilled when I saw what I thought were the same pair *******@valeriebaum's closet. When I received my "Steve Madden" shoes in the mail and compared the quality of them to my shoes. They were fake, cheap, plastic shoes. I submitted a request for refund with pictures that were reflecting the very obvious fact they were not authentic, Poshmark denied my return. Buyers BEWARE of Valerie and don't expect Poshmark to help you either. SCAM!

Apr 30, '23, I ordered a $70 pair of boots *******@DONNERR but never rec'd any notification or tracking. Since my household have been ordering from Poshmark, frequently, I'd noticed something was amiss. I contacted the *******@Donnerr who swore she put the boots on the USPS's counter as she always have done in the past bragging, she's been with Poshmark for many of years. USPS informed me the boots NEVER were in their possession, Ever!. This was FRAUD. I will NEVER order from Poshmark with sellers like this on board. She tried to hustle me out of $70.00. Fortunately, Poshmark realized after 2 weeks, the seller NEVER sent any boots to me and refunded my money. My next step was to contact my bank and let them know as well Fraud was attempted utilizing my credit card.

UPDATE: order was canceled automatically due to non shipment. First and last time I ever use posh mark.
Been waiting a week to receive a rhinestone clutch *******@montanamackenzi on poshmark. It hasnt even shipped out yet. I'm not the only one who has issues with her. Posh mark won't offer any help. It's September 3rd and I ordered August 24th

You have a poor technique of dealing with problems. I had bought the louis vuitton bag that the seller shipped the empty box. Poshmark refused to refund my $300. There are thieves in your platform.

Poshmark is the worst site that I've ever been to. I tried selling authentic name-brand bags, and I had tons of cheapskates trying to lowball me. It wasn't enjoyable because they tried to get over on me as if I was working at a flea market. I even went above and beyond to post MY very OWN proof of purchase for those bags so that customers would see that I was legit, but no PoshMark took my listings off!
I have no reason to scam anyone out of anything, but going the extra mile to PROVE to these people that I'm selling authentic handbags was too much for them. They left a bad taste in my mouth for good. Oh! And let's not mention how I had tons of lowballers to make deals and turn around to cancel (LoL). What a joke! If you don't have the money, honey, just say that.

Im convinced the majority of Poshmark Sellers are dead. Their dormant closets sit there month after month and buyers get no reponses to questions. Most of their products are overpriced. They use descriptive words like Y2K, lol, with no knowledge of what that means. They hate answering questions. Im no longer a Posh user, but in one year, I ordered 5 items, received one and the other four were never sent from Sellers. They didnt even communicate with me. Poshmark does NOTHING to set standards for their Sellers nor do they delete dead accounts. This site is horrible. As far as refunds from deceased Sellers of products you order? Youve got to keep bugging them for your money back. So you're out your money, you have no item you ordered and are being ignored by Poshmark and the Seller. Good Luck.

I have items for sale on Poshmark every year shipping has increased. How is it that eBay shipping has decreased for the last two years I have merchandise in both sites It's not fair to pay $7 to shop a 4oz tshirt that's insane local thrift shops are going to reap benefits of increased shipping prices. My profit range is little to none after I give deeper discounts because of shipping and give Poshmark their portion It's sad because I honestly love Poshmark

I ordered two Men's Jackets for my 97 year old father as he loved his old one no longer made by JC Penney, So I looked on line and found one in his size and bought it from Poshmark and it never came. So I have been going back and forth with different customer reps so then I ordered another one from Poshmark since I didn't get the first one and they took my money and they canceled that jacket as it was not available? I am just now trying to get my money back and it become a great big hassle. Never Again!

BUYER BEWARE! I'm surprised this company doesn't have a class action lawsuit against them! They keep items posted that they know are no longer available, tell you the saler has 5 days to ship & if they don't you can't even request to cancel your order until after 7days then it takes customer service a few days to respond then another cple days before you receive a refund! So postmark has your money sitting collecting interest on it for about 2weeks! One thing to watch for is if you notice the comments are from months ago on a item do not buy! It's no longer available!